...Compare or Contrast the Customer Service Compare or contrast the customer service, customer satisfaction, and customer success philosophies of supply chain management. Define Customer Service (logistic perspective) “A customer service program must identify and prioritize all activities required to meet customers logistical requirements as well as, or better than competitors.” And in a “cost effective manner”. Bowersox The three elements of basic Logistics Customer Service are: availability, operational performance and service reliability Customer Satisfaction (logistical perspective) delighting the customer and turning the satisfied customer into a loyal customer Customer Success Philosophies (logistical perspective) Similarities * Customer “A focus on customer success represents a major commitment toward accommodating customers” Bowersox * Good customer service scores are typically given if the customer is responsive to the customer – this in turn could equate to high customer satisfaction. * Customer Satisfaction is tied to the success of the customer. Differences * “The difference between customer service and customer satisfaction is that one is a cause, while the other is the effect or result of that cause.” e-how http://www.ehow.com/about_6700664_difference-customer-service-customer-satisfaction.html * Customer satisfaction results when customer expectations have been met, this is not necessarily the case in Customer Service...
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...Griffin MGT/449 April 9, 2011 Frank La Frazia Introduction To begin in this paper the author will compare and contrast quality management at two organizations in same industry. However one organization must compete in the domestic market and one in the global market. The organization that the author will use is Southwest Airlines and Lufthansa to compare and contrast. The author will also describe or diagram a process or procedure that is similar between the organizations, and explain the process from beginning to end. The author will also explain why the process or procedure produces a competitive product or service in the domestic and global markets. In conclusion the author will explain how quality management affects the position of the companies in the domestic and global market. Effects of Quality Management The two organizations that are being compare and contrast are similar to each other are Southwest Airlines and Lufthansa. Southwest Airlines competes in the domestic market which is the U.S nation leading low fare carrier which continues to stand above other airlines offering reliable product and services with exemplary customer service. Southwest Airlines is the most productive airline in sky and offers customers a comfortable traveling experience with premium leather seats and plenty of leg room. Southwest Airlines recently updated its gate areas and improved its boarding procedure...
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...Associate Program Material Appendix D Selecting a Topic and Brainstorming Worksheet Complete the following and post as an attachment. |List two objects, people, subjects, or concepts you are going to |I have chosen to compare McDonalds vs. Burger King. | |compare and/or contrast. | | | | | |What are the similarities between the two objects, people, |Fast Food Restaurants. | |subjects, or concepts? List as many similarities as you can. |Sale the same variety of food | | |Attract common people | | |Both cost within the same price range | | |Both been in business for 50+ years | |What are the differences between the two objects, people, |McDonalds is more famous than Burger King. | |subjects, or concepts? List as many differences as you can. |McDonald’s food is lighter than Burger King’s. | | ...
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...acceptable for different groups to submit identical assignments, by simply copying the work done by another group. It is plagiarism. Coursework that is copied from another group will be failed immediately without prior notice. Task and Deliverables 1. Provide a brief background of The Coffee Bean & Tea Leaf and Domino’s Pizza restaurant in Malaysia. (4 marks) 2. Compare and contrast the business models of each organization are categories. (4 marks) 3. Compare and contrast the target markets of their customers for each of the organization. (4 marks) 4. Compare and contrast the look and feel aspects of their shop front (Website and physical restaurant). (4 marks) 5. Evaluate the current success of online ordering for their customers in each of the organization. Are they successful now or still lagging behind? Justify your views. (7 marks) 6. Explain TWO (2) ways how each organization can make improvement to their business models in transforming the current offline customers to become online customers. Explain your answers. (7 marks) 7. Explain TWO (2) ways how each organization can make...
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...1 Student: ___________________________________________________________________________ 1. Scholars have been studying behaviour in organisations at least since the time of Greek and Chinese philosophers. True False In order for something to be called an organisation it must have buildings and equipment. True False All organisations have a collective sense of purpose, even though this purpose might not be fully understood or agreed upon. True False Collective entities are called organisations only when their members have complete agreement on the goals they want to achieve. True False Evidence indicates that applying organisational behaviour knowledge tends to improve the organisation's financial performance. True False Globalisation may have both positive and negative implications for people working in organisations. True False Reduced job security and increased work intensification in Australia are partly caused by globalisation. True False 2. 3. 4. 5. 6. 7. 8. 9. Education is a primary category of surface-level diversity. True False Australian employees are more diverse today than a few decades ago on many deep-level categories but have actually reduced their diversity on most surface categories. True False 10. Research indicates that baby boomers and Generation-X employees bring the same values and expectations to the workplace. True False 11. Workforce diversity potentially improves decision making and team performance on complex tasks. True False...
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...decided to compare and contrast is Google and Zappos. One of the best things about working for Google is that the employees are proud to work on projects that change our world like Google maps and Android. The best thing about working for Zappos, is that they are known for its unique culture of celebration and benefits like free pet adoption and a nap room. Human Resource Strategy While researching two industries that are considered to be the best place to work. The two companies that I have selected came off the Fortune 100 list. Throughout this paper I am going to compare and contrast is Google and Zappos. When you talk about comparing and contrasting two different industries. You have to think about the following: the size, products, services, and customers, economic and regulatory environment. When looking at the size of Google they have more than thirty locations in the United States. They have more than 52069 employees worldwide. I can’t compare the size of Zappos with Google. Zappos is located in three major cities in the United States, but has four sites. They have more than 1440 employees in the company. Google offers a list of products from google shopping, news, video and the list goes on. Zappos offers the following: shoes, handbags, clothing and everything in between. When it comes to customer service Google lacks in that department. They do not offer live customer support. Google appears to be disinterest in their customers since we as customers, can only...
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...MASTER OF INTERNATIONAL BUSINESS ADMINISTRATION Final Exam Take Home Human Resource Management Short Essay Questions (Answer FOURTY of the following questions) DEADLINE for submission is Friday, March 22nd 2013 Midnight 1) Please compare and contrast between the concepts of “core employees” and “contingent employees”. Please provide one example for each concept that highlights your understanding. * Core employees are workers who hold full time jobs in organizations. These employees usually provide some essential job tasks that require commitment in the organizations (as in governmental organizations) * Contingent workers include individuals who are typically hired for shorter periods of time. They perform specific tasks that often require special job skills and are employed when an organization is experiencing significant deviations in its workflow (as in non-profitable organizations). 2) Please explain the role of the HR department during downsizing activities. Please provide an example that highlights your understanding. * HRM must ensure that proper communications occur during downsizing. * HRM must minimize the negative effects of rumors and ensure that individuals are kept informed with factual data. * HRM must prepare individuals for the change. This requires clear and extensive communications of why the change will occur, what is to be expected, and the effects it will have on employees. * Example: During our...
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...Compare and Contrast two businesses. For this assignment I will compare and contrast two businesses the businesses I have chosen are Dell and Sainsbury’s. I have chosen these because they have two different business models but have both embraced technology to help them progress and grow their businesses. I will look at the history of the businesses and how they have developed over the years in incorporating new technologies. Dell Dell was founded by Michael Dell in 1984 with $1,000 under the name PC’s limited with a vision to change how technology should be designed, manufactured and sold. The idea was to be a one stop shop for computing where customers could specify how they wanted their PC to be built and tailor it to their specific needs. Dell have been responsible for breaking many milestones in the PC industry for example in 1986 the introduced the worlds fastest PC a 12MHz, 286-based system. In 1988 the company changed its name to the Dell computer corporation and quickly became known as Dell. Dell embraced the Internet and the ideals surrounding e-commerce in 1996 by launching its website that would enable it to sell its products to a global market. Sainsbury’s Sainsbury’s was founded by John James Sainsbury and his wife Mary Ann in 1869 when they open a store on Drury Lane in London. The business began as a retailer of fresh foods however, it was quickly expanded into packaged goods such as tea and sugar. In 1903 groceries where introduced and when John James died...
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...management and other financial and risk-management products and services. Bank of America offers services to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange. In late-2008, Bank of America acquired Merrill Lynch, a long-standing, global investments and financial services firm. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and an online banking with more than 25 million active users. Even if you are not a Bank of America customer, you have probably used some bank’s ATM system and/or online banking services. The following instructions require you to consider the business processes delivered to you as a consumer of banking services via an ATM and to help you explore the underlying information management requirements of an ATM system. Assignment: 1. List the likely core business functions (high level; major business and financial services) at Bank of America as part of its product and service offerings? 2. List the steps required in a typical ATM...
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...partners and consequently increased the level of collaboration within the traditional distribution channel. This process was accelerated with the Internet and worldwide web explosion. With this arrangement, managers were able to reduce non-value-added services, duplication, and redundancy between the consecutive stages of order fulfillment process. Moreover the managers began to believe that such sharing could beneficial for the partners. These efforts to extend and leverage the operating range of the individual firms have propelled the manifestation of collaborative supply chains. This transformation has been so rapid and abrupt that it could be labeled as a revolution. 2. Compare the concept of a modern supply chain with more traditional distribution channels. Be specific regarding similarities and differences. Traditional distribution channels typically had an order fulfillment time of 15-30 days. But if something went wrong, this time would increase dramatically. It was a common practice to maintain inventory at every stage of the supply chain like retailers, wholesalers, and manufacturers. The market was characterized by scarcity to the primary goal of traditional model was to ensure availability of products. However today customers want more options in product offerings. Modern supply chain is geared towards meeting...
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...partners and consequently increased the level of collaboration within the traditional distribution channel. This process was accelerated with the Internet and worldwide web explosion. With this arrangement, managers were able to reduce non-value-added services, duplication, and redundancy between the consecutive stages of order fulfillment process. Moreover the managers began to believe that such sharing could beneficial for the partners. These efforts to extend and leverage the operating range of the individual firms have propelled the manifestation of collaborative supply chains. This transformation has been so rapid and abrupt that it could be labeled as a revolution. 2. Compare the concept of a modern supply chain with more traditional distribution channels. Be specific regarding similarities and differences. Traditional distribution channels typically had an order fulfillment time of 15-30 days. But if something went wrong, this time would increase dramatically. It was a common practice to maintain inventory at every stage of the supply chain like retailers, wholesalers, and manufacturers. The market was characterized by scarcity to the primary goal of traditional model was to ensure availability of products. However today customers want more options in product offerings. Modern supply chain is geared towards meeting...
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...1. Compare the concept of a modern supply chain with more traditional distribution channels. Be specific regarding similarities and differences. Traditional distribution channels commonly had an order fulfillment time between fifteen and thirty days which is different from a modern supply chain’s order fulfillment time. Also a very well known practice was commonly used in a more traditional distribution channel that consisted of maintaining the Inventory at every stage of the supply chain just like wholesalers and manufacturers. This inevitably caused the market to be characterized by scarcity. Now on the other hand a modern supply chain is focused more on meeting the constantly changing needs of the customer. This is due to the fact the today’s customer wants more options in product offering. Operational performance and transportation capacity has come a long way and has become more reliable. With technology continuously advancing the need to maintain inventory has declined and customer’s orders have been able to be completed within faster times. 3. Describe and illustrate an integrated service provider. How does the concept of integrated service provider differ from traditional service providers, such as for-hire transportation and warehousing? Integrated service providers provide a range of logistics services to accommodate the needs of the customers. These needs can range from order entry to product delivery. The integrated services providers shifted from single...
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...Compare and Contrast I want to use and compare and contrast of the stores Wal-mart and Family Dollar. Theirs is no doubt the Wal-mart is the best store because of the variety of items and deals. What make Family Dollar good but not the best is that they have low price that are almost a Dollar. Most consumers can get a dollar or two buy items. Wal-mart is truly a family store that has everything you need from inside the house to the outside. When I go to Wal-mart I receive the best customer service and the employees are friendly. I went to Family Dollar today and there computers was down and customers said something wrong. The manager said something that wasn’t professional. When I go to Wal-mart they price match any item from any store. Family Dollar price match but it in small portions. When you have a big family you want things in bulk. When you go in Wal-mart the atmosphere is truly amazing to see. The environment is always in order and the place is always clean. That’s something I look for when I go in different stores. When I’m there I see people always putting new things on shelf and always will to help. Family Dollar don’t have a greeter like Wal-mart. I like that about Wal-mart theirs someone at the door greeting you as you come in and that good hospitality. Its really a family store because theirs are things and place the kids can play while you shop. Family Dollar don’t have that option. I really have much respect for Wal-mart and all they do. Because they made...
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...AT&T v.s.Glo Alexis Bridgeman English Composition 1 ENGL106 Individual Project Compare and Contrast Final Essay 12/12/2014 Abstract This paper is to discuss the similarities and difference of two firm in two different countries. The analysis presented in this paper will help understand the differences between cellular services and rates. The basis of the paper will assist in the decision making when traveling abroad. I will compare and contrast the differences of each service. Introduction Cellular phones have become the way of the world. From country to country mobile services are being established. Most countries have their own established mobile networks by now. In this paper I will discuss two mobile service providers with similarities and differences. I will also talk about factors that impact the management decision making. I will assist a client in deciding which cellular service will suit his international travel needs. I will summarize this paper with valid examples, information, and citations to support my findings. The two firms that I have decided to analyze are AT&T and Glo Mobile. AT&T is a company based in the U.S. Globacom is a company based in several different countries in Africa. For purposes of comparison I will use Glo Nigeria. What is now known as AT&T, originally was founded in 1875. The original idea was established through an arrangement with Alexander Graham Bell (inventor of the telephone) and two other men who actually...
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...Devry SEC 310 Final Exam IF You Want To Purchase A+ Work then Click The Link Below For Instant Down Load http://www.hwspeed.com/Devry-SEC-310-Final-Exam-090054440.htm?categoryId=-1 IF You Face Any Problem Then E Mail Us At JOHNMATE1122@GMAIL.COM Question Page 1 Question 1. 1. (TCO 1) Approximately what percentage of businesses have a payroll with fewer than 500 people? (Points : 5) 10% 25% 75% 99% Question 2. 2. (TCO 1) You have a small business that offers printing services. One of the services you offer is a high-speed color copier. You are currently the only printing service in a tristate area that offers such a service. You currently have which of the following? (Points : 5) Creative destruction A competitive advantage A qualitative advantage A capital advantage Question 3. 3. (TCO 1) Your employees are your most valued assets due to their _____. (Points : 5) skills, knowledge, and information earnings knowledge of finance and accounting college degrees and high IQs Question 4. 4. (TCO 1) In the growth stage of the startup process model, what is the primary goal of the small business? (Points : 5) Regulations Employees Vendors Reaching critical mass (survival) Question 5. 5. (TCO 1) The single biggest disadvantage of sole proprietorships is which of the following? (Points : 5) Limited resources Limited skills Unlimited liability Double taxation Question 6. 6. (TCO 4) What are the four Ps of the marketing mix? (Points...
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