There are many kinds of behaviors that can be observed in the given case. One very obvious behavior of Jones and Smith is over-confidence. This is because their earlier project called Verifier was successful, they were very confident that the same will happen with Config too. Another kind of behavior that is apparent over here is that there is always a clash in sales and technical departments because both of them different views and entirely different orientations though they work for a common organizational goal. The case describes that the sales persons made many complaints regarding Config but engineers did not listen to them. Another behavior pattern that comes out is the reluctance to change. It is human behavior which does not accept changes easily and the same happened with sales people here. They found it time consuming and vague and never tried to look into any positive aspects of this new system. Another behavior that can be observed here is that generally people at the top don’t like their subordinates to discuss about their failures. Like in the case when some junior staff tried to intimate Jones and Smith regarding negative feedback of Config, they just did not accept it. Nobody likes failures and especially when it is told to you by your juniors. Another behavior is that even after knowing the reality of failure, just because a lot of hard work has already been done on work, nobody likes to terminate it. However it just leads to further disappointment. Overall analysis of the case just shows over-optimism and over-confidence which Smith and Jones had because they were successful in previous experiment. This is also evident in the end when it says that the Config was never put under review until 1992. Basically Jones and Smith did not work properly on the probability of success and failure of Config.

ANSWER 2:-
The case of Config deals with a number