...Consumer Behavior Homework Exercise 1a. Problem Recognition: Occurs whenever a consumer sees a significant difference between his or her current state of affairs and some desired or ideal state. e.g. My dad notices his TV is getting old and outdated, some pixels are dying and the image is no longer very clear and bright. Information Search: Step of the decision-making process in which the consumer checks his memory and surveys the environment to identify what options are out there to solve his problem. e.g He does some market research through google and looks for TV’s on websites that sell electronics. He reads customer reviews on the products and checks for the best price on the market to see which ones are worth it. He also visits the closest electronic retail store to check for product quality and features and ask questions to the sellers. Evaluation of Alternatives: e.g After conducting extensive market research he is able to narrow his choices down to three to four televisions. He is now comparing them and carefully analyzing the good and bad features of each. Product choice: e.g He chooses one TV because he really likes the price and all the features that comes with it. He selects the one that is affordable, has good image and size and is durable. Post-purchase Evaluation: e.g He finally watches his favorite TV shows and movies on the television and is very happy with his choice. 1b. Situational: Situational Influences include two factors which is the physical...
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...Introduction and Research Questions Ethnography is a reality-focused research method that has become increasingly popular throughout the years. This type of research provides qualitative findings pertaining to consumers, lives, habits and practices by observing people in their everyday lives and in their everyday environments. According to Clifford Geertz, author of Interpretation of Cultures, observations and findings obtained from ethnographic research represent “webs of meaning”, in other words, in-depth understandings of individuals everyday life practices (Geertz, 1973). The research group chose to study behaviors and mannerisms particularly associated with subculture groups seen in gym environments. This topic of research was chosen not just because these subculture groups are unique, since they are only seen within a gym environment, but because fitness and health are very important and relevant topics to the current concerns society faces today such as, obesity. According to the International Health, Racquet and Sportsclub Association and Industry Insights, Inc (IHRSA), there were over 45 million Americans that belonged to a gym or health club in 2010 (IHRSA, 2010). However, obesity is a growing concern. Shockingly, there are major obesity concerns pertaining to the target demographic group, which is gym-goers between the ages of 18 to 39. The IHRSA found that the largest group of gym members are between the ages of 18 to 45 (IRHSA, 2010). Yet, key findings from...
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...Abstract Graves Enterprises is a maker of consumer and commercial grade floor care products. The new vice president for Graves Enterprises is responsible for doubling sales in both the consumer and commercial markets within the next year. The new findings of an extensive research suggested that the target market is homeowners, females 29-59, with a household income of $75-$150K. Consumers and businesses use defined processes for making purchasing decisions. They are two different markets with different processes for making purchasing decisions. “Within the business world, the decision-making process—unlike that of the consumer—is marked by the inclusion of many people” (Weekly Lecture, 2009, p.3). This paper analyzes the summary created by the marketing directors of Graves Enterprises which covers the consumer purchasing behavior and business purchasing behavior as it relates to their perspective markets. You Decide Consumer Behavior Knowing what you do about consumer behavior and purchase patterns, as shared in our Kotler text, what are your thoughts about the Consumer Products Proposal? Will it work? Why or why not? It is important for Graves Enterprises to determine the wants and needs of the consumer market. Graves conducted primary and secondary research to determine the wants and needs of the targeted consumer market in hopes of doubling sales in the market. This is a new product line that is vulnerable without proper research. “Many new products that are launched...
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...SUKKUR INSTITUTE OF BUSINESS ADMINISTRATION SUKKUR Faculty of Business Administration CONSUMER BEHAVIOR Programs & Class: BBA & MBA (Specialization) Semester: Spring 2016 Credit Hours: Instructor: Mr. Nabeel Nisar 03 Pre-requisite Courses: Principles of Marketing Co-requisite Courses: Post-requisite Courses: e-mail: nabeel.nisar@iba-suk.edu.pk Office Hours: 9 AM-5 PM Consulting Hours: Monday 11:00 AM-1:00 PM & Wednesday 11:00 AM-1:00 PM (kindly confirm your schedule via email for these days) Office Location: Room No: 102 Block II EVALUATION 1. Group Project 2. Individual Project 01 3. Individual Project 02 4. First Term 5. Second Term 6. Final Examination 15 % 10 % 05 % 15 % 15 % 40 % RECOMMENDED BOOKS: Publisher Name & Edition S.No Book Name Author/s Name 1. Consumer Behavior Schiffman and Leslie Lazer Pearson Education REFERENCE BOOKS: 1. Consumer Behavior: Soloman, M Buying, Having and Being Prentice Hall 2. Consumer Behavior: Managerial Perspective Shelth, J. and Mittal, B Thomson-South Western 3. Consumer Behavior Eagle, Blackwell and Miniard Thomson-South Western A Official Course Outline Template Page 1 of 13 DIGITAL & WEB RESOURCES: http://iradio.oum.edu.my/icast/fbm/learning_segment/?p=archive&cat=bbgp_4103_consumer_behavior http://builderradio.com/blog/?p=678 http://www.london.edu/videoandaudio/facultyandresearch/ http://www.consumerpsychologist...
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...Smile Consumer Behaviour - chapter 1 - January 2nd, 2009 hie .. these are consumer behaviour schiffman notes .. il b uploading chapter wise (chpter 1 - Chpter 12)... unable to attach them .. CHAPTER 1 Consumer Behavior: Its Origins and Strategic Applications LEARNING OBJECTIVES After studying this chapter students should be able to: 1. Understand the impact of the digital revolution on general consumer behavior. 2. Define consumer behavior. 3. Identify the two major approaches to the study of consumer behavior. 4. Understand the development of the marketing concept. 5. Understand the role of consumer research in the study of consumer behavior. 6. Understand how segmentation, targeting, and positioning are used in the study of consumer behavior. 7. Define customer value, satisfaction, and retention. 8. Discuss the role of ethics in marketing. 9. Describe the societal marketing concept. 10. Briefly discuss the three interlocking stages of consumer decision-making. CHAPTER SUMMARY The study of consumer behavior enables marketers to understand and predict consumer behavior in the marketplace; it is concerned not only with what consumers buy but also with why, when, where, and how they buy it. Consumer research is the methodology used to study consumer behavior; it takes place at every phase of the consumption process: before the purchase, during the purchase, and after the purchase. Consumer behavior is interdisciplinary; that is, it is based on...
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...Analyzing Buyer Behavior From the study of the consumer behavior and purchase pattern of Graves Enterprises, we can conclude that consumer behavior of the customers are based on price as a vital factors and cleaning effectiveness is another important factor. The consumer product proposal will not work if the company change the price to 1.5 X the price for eco-friendly aspect since the customers are sensitive to increase the price. In addition, the eco-friendly will not motivate or the least influential a purchasing behavior decision. In other words, I would like to suggest that company should keep the price stable and better to develop a private label as a new product line. Relate to Maslow ‘s Hierarchy of needs , we can says that customer purchasing behavior is a physiological needs, food, water and shelter, as a simple need. They care less about quality of product if compared by the efficacy. Moreover, they should expanding to other retailer like advanced auto parts and website for online sales either because customer purchasing behavior are changed due to technology advanced and world wide global network. From the study of the commercial products proposal, the crucial factor is the price and to expand the market the company should get into healthcare sector. On the other hand, the product repackaging lead to increase the price, the company should be aware since the new target market like hospital and nursing homes are sensitive to the price as well based on survey research...
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...You Decide – Analyzing Buyer Behavior Keller Graduate School of Management – MM522 Prof. Yabs Sherra Jones September 15, 2009 Abstract This report is an analysis of consumer and business buying behavior, which is based on the research presented by my Marketing team at Graves Enterprises. The purpose of my analysis is to develop a marketing plan which will double the sales in the consumer and commercial markets within the next year. Consumer Products Proposal Upon reviewing the consumer products proposal presented by Joshua Edwards, I find that the proposal will work only if the product is affordable. The development of a new eco-friendly product line as well a private label line to be sold in retail stores like Wal-Mart, K-mart and Target is an excellent idea; however, pricing it at 1.5X the current product is not feasible. Being that personal factors happens to be one of the aspects that influences consumer’s buying behavior, we should be appealing to the consumer’s economic circumstances. Consumers want the best quality, but at an affordable price. There are different social classes to be taken in consideration. As Joshua pointed out, our current target market is homeowners, females, with a household income of $75-$150k. Appealing to female homeowners should remain a spectrum of our target market; per Kotler’s text a more direct influence on everyday buying behavior is the family of procreation (Kotler, 2009). The wives in these households act as the family’s...
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...Graves Enterprises When it comes to consumers it is hard to fully predict how your product is going to stand up against competitors. For Graves Enterprises it’s definitely a smart move to promote their floor cleaner as a dry cleaning product that reduces mold. I don’t think many customers were aware of this problem and if this difference is marketed then that is going to give the product a huge gain in advantage. Joshua Edwards came up with some great ideas as far as double sales for next year. By promoting the floor cleaner as “eco-friendly” that is furthering the difference from the competition and with combined efforts I think that this could work. The push to recycle is something a lot of people do not want to take the time to do, but this makes it easier because the work is mostly done for you in the cleaner and all the customer has to do is use it! Furthermore I think the idea of selling the product as a private label at Walmart and K-Mart is a good idea because it will be in the mix of the competition so customers will be able to see the difference right off. Consumers, 50%, typically only look at one store for the item that they are looking for so by putting the floor cleaner in these two stores will increase the opportunity for consumers to purchase products from Graves Enterprises because they are being given more variety for not much more in price. Mr. Edwards idea of expanding to other retailers and online would also increase the companies chances for doubling...
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...Journal of hMarketing Education ttp://jmd.sagepub.com/ A Multicultural Service Sensitivity Exercise for Marketing Students Mark S. Rosenbaum, Ioana Moraru and Lauren I. Labrecque Journal of Marketing Education published online 4 October 2012 DOI: 10.1177/0273475312461257 The online version of this article can be found at: http://jmd.sagepub.com/content/early/2012/10/03/0273475312461257 Published by: http://www.sagepublications.com Additional services and information for Journal of Marketing Education can be found at: Email Alerts: http://jmd.sagepub.com/cgi/alerts Subscriptions: http://jmd.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav >> OnlineFirst Version of Record - Oct 4, 2012 What is This? Downloaded from jmd.sagepub.com by guest on October 10, 2012 461257 rnal of Marketing EducationRosenbaum et al. JMDXXX10.1177/0273475312461257Jou A Multicultural Service Sensitivity Exercise for Marketing Students Journal of Marketing Education XX(X) 1–13 © The Author(s) 2012 Reprints and permission: sagepub.com/journalsPermissions.nav DOI: 10.1177/0273475312461257 http://jmed.sagepub.com Mark S. Rosenbaum1, Ioana Moraru1, and Lauren I. Labrecque2 Abstract Services marketing and retailing courses place service quality at the heart of the curriculum, painting service providers as defenders of their customers’ welfare and thwarters of service...
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...Introduction Graves Enterprises, a maker of consumer and commercial grade floor care products, is seeking to expand in both markets. Graves Enterprises is currently price comparable to its competitors in both markets. Its products are also distributed through the same distribution channels. The size and packaging of Graves Floor Care Products are also similar to its competitors. Its primary competitors are rented carpet steam cleaners, Kleen Floor, Spray ‘n” Vac, and Kleen Floor Spot Cleaner. The company products are currently being sold in grocery stores and mass merchandisers such as Walmart. This paper will examine the analysis of consumer behavior and purchase patterns as it relates to their respective markets. An analysis of the company target markets, primary competitors, pricing position, and a distribution strategy will be examined. The company’s objective is to double sales in both the consumer and commercial market within the next year. Analysis of Consumer Products Proposal Consumer behavior is defined as the study of how individuals, groups, and organization select, buy, use and dispose of goods, services, ideas or experiences to satisfy their needs and wants (Kotler 2009). It is essential for marketers to understand both the theory and reality of consumer behavior. Consumer behavior is influenced by cultural, social and personal factors. Culture is the fundamental source of a person’s wants and behavior (Kotler 2009). Social factors such as reference groups, family...
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...Module Title – Principles of Marketing Module Code - 4BUS1010 Academic Year - 2012/13 Semester - A Module Leader – Caroline Wilson Contents: 1. Contact details for the module leader (and teaching team) Name | Room | Phone extension | E mail address | Drop in & feedback sessions | Caroline Wilson | M230 | | c.wilson4@herts.ac.uk | Mon 10-11 am & Tues 11am -12pm | Hamad Khan | M218 | 2791 | m.khan42@herts.ac.uk | tba | Grace He | M218 | 2791 | p.he1@herts.ac.uk | tba | Neil Brooks | M218 | 2791 | | tba | Jonathan Cahill | M218 | 2791 | | tba | Maria Thomas | M249 | | m.thomas@herts.ac.uk | tba | Sarah Jayne Hill | M218 | 2791 | | | 2. Module aims This initial marketing module, which assumes no prior knowledge of marketing, aims to introduce students to some of the key ideas of marketing and is suitable for both marketing and non-marketing students. It examines the environment within which organisations operate and the role of marketing within the organisation in order for students to be fully able to understand the context within which marketing personnel work, and the different activities which are carried out under the umbrella term of ‘marketing’. Concepts central to an understanding of marketing are considered: 4 P’s (product, price, promotion and place), segmentation, targeting and positioning, services marketing and buyer behaviour. * Develop a basic understanding of the key concepts of marketing; & ...
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...Section 2 AFFECT AND COGNITION AND MARKETING STRATEGY Chapter 3. Introduction to Affect and Cognition Chapter 4. Consumers’ Product Knowledge and Involvement Chapter 5. Attention and Comprehension Chapter 6. Attitudes and Intentions Chapter 7. Consumer Decision Making Chapter 3 INTRODUCTION TO AFFECT AND COGNITION Authors' Overview of the Chapter This is the introductory chapter on consumers' affect and cognition, and it provides a foundation for the rest of this section. Students need to understand the basic concepts presented here in order to apply them throughout the course. We begin the chapter by briefly reviewing the four elements in our basic model, the Wheel of Consumer Analysis. Then we discuss in some detail two broad, internal aspects of consumers' responses--affect and cognition. We describe affect and cognition in terms of two psychological systems that sense, interpret, and respond to information in the environment. The affective and cognitive systems can be thought of as essentially independent, yet highly interrelated modes of psychological response. Affect. Affect concerns people's feelings and emotional reactions. We identify four types of affective responses--emotions, strong feelings, moods, and evaluations--that vary in intensity and level of arousal (see Exhibit 3.2, p. 42). We emphasize that the affective system is largely...
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...The Marketing Challenge Keller Graduate School of Management Author Note This paper was prepared for MM522 Marketing Management, taught by Professor Cullifer Abstract As Vice President of Marketing for Graves Enterprises I need to review two written reports by my Marketing Directors. I have been tasked with the challenge of doubling sales within the consumer and commercial markets within the next year. I will accomplish this by reviewing each report and commenting on if the plan will achieve our goals in each respective market. The Marketing Challenge As Graves Vice President of Marketing I am very concerned with the Consumer Products Proposal. Joshua Edwards the Marketing Director of Consumer Products has suggested three ideas to reach the growth level that Graves is looking for. Two of the three ideas have fundamental errors in which leave too much uncertainty to move forward comfortably, the third has potential to help generate growth. The first idea presented is promoting the product as eco-friendly and increasing the price as a result. This idea goes directly against what the marketing research has found as a result of the conducted focus groups. The focus groups show that price was the number one ranked factor where eco-friendly characteristics were last. However...
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...sustainable. You will find greater satisfaction and pleasure in what you do each day, while you lose weight and keep it off. Each week in the Program, you will explore topics like: *Healthy eating *Physical activity and exercise *Balancing work, rest and play *Stress & time management *Finding healthy pleasures and non-food rewards *The link between your daily choices and chronic conditions (such as diabetes, high blood pressure, etc.) *Increasing your energy *Emotional issues tied to food *Social eating *Healthy cooking and dining out *Increasing meaningful activity while decreasing draining activity Eating Habits The term eating habits (or food habits) refers to why and how people eat, which foods they eat, and with whom they eat, as well as the ways people obtain, store, use, and discard food. Individual, social, cultural, religious, economic, environmental, and political factors all influence people's eating habits. Why and How People Eat People eat according to learned behaviors regarding etiquette, meal and snack patterns, acceptable foods, food combinations, and portion sizes. Etiquette refers to acceptable behaviors. For example, for some groups it is acceptable to lick one's fingers while eating, while for other groups this is rude behavior. Etiquette and eating rituals also vary depending on whether the meal is formal, informal, or special (such as a meal on a birthday or religious holiday). A meal is usually defined as the consumption of two or more...
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...Abstract As a new vice president of Marketing for Graves Enterprises, makers of consumer and commercial grade floor care products. I have requested, my two marketing directors, who are in charge of either the consumer market or the commercial market, review the various primary and secondary market research available for their respective markets because I am tasked with doubling sales in both the consumer and commercial markets within the next year. Joshua Edwards, Marketing Director consumer product presented the consumer product proposal, suggesting growing the market methods are as follow: First of his idea is developing the new product line, which is more effective, more expensive, and also manufacture our container packaging from recycled plastics, which costs less and complements. I disagree with this plan because I look at the research that Edward Matthews, ES Associates: Marketing Research Consultant, reported to me, the demand of customer is conflict with the new line product due to the first priority customer looking for is the price. The company has to pay attention to the to factors influencing consumer behavior and try to make them satisfy. “Successful marketing requires that companies fully connect with their consumers” (Kotler, 2009). For the idea that the company should change packaging from recycled plastics to cut some cost, I think it’s a good idea since the company will make more profit and the new looks will catch attention from customer. Second idea...
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