...I feel the more important stakeholder of the Better Business Bureau is the consumer. Consumers are the full reason why the organization is in existence. Upon inception, the Better Business Bureau was tasked with providing the consumer with the important vast knowledge of the purchase so that the consumer could be as equipped as possible when making a purchase. The organization also provides a unique service to those consumers of insurability. There is a peace in knowing that once a purchase is made, if issues arise, there is someone available to assist. Assuming the role of a stakeholder, I would take two steps to see that the company ensures that consumers are protected. The first step would be to strengthen ethical standards. I would...
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...ASSIGNMENT 2 | INDIVIDUAL CONSUMER BEHAVIOR vs. BUSINESS CUSTOMER BEHAVIOR | | ALPER ARSLAN | 10/30/2010 | INDIVIDUAL CONSUMER BEHAVIOR vs. BUSINESS CUSTOMER BEHAVIOR Individual consumer behavior is the process of how “individuals” act in selecting, using and disposing of goods, services, ideas or experiences to satisfy their needs and wants. Business customer behavior or organizational buying behavior on the other hand is a decisions making process by which “formal organizations” identify, evaluate and select among alternative brands or suppliers to satisfy their needs for products or services. When, why, how, and where individual consumers buy or do not buy a product? What about the business customers? How do they behave? What kind of a buying process do the individuals and business customers go through? What are the factors affecting their behavior and in what ways the behavior of these two parties differ? Answers to all these questions raised will be examined through several examples to come up with the major differences between the individual consumer buying behavior and the business customer buying behavior. As individual consumers we make countless number of buying decisions throughout our lives. While some of our purchases are made unconsciously or requires low involvement, in some others we go through a long decision process. But in general, the individual consumer behavior is related to internal or external stimuli, shaped by consumer psychology and certain...
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...Valeria Altamirano Business Ethics Reading Response Consumers: Responsibilities of Business to Customer and Product Safety There are many moral issues in the business world relevant to consumers. In particular, businesses have moral duties to consumers and some actions taken in business are morally preferable that have an impact on consumers. In this paper, I will discuss the responsibilities of business to consumer and product safety. Businesses have at least the following two general ethical duties to consumers, according to any theory of justice or morally that recognizes that contractual relationships give us obligations and that we have a right to non-injury. Businesses must give us what we pay for. Whenever we trade, we are exchanging goods and services within an implicit or explicit contrast. One person is obligated to give one thing in exchange for another. People should not be deceived about what they are buying. For example, when we buy a TV set we expect to get the TV set, that the TV set will function, that the TV set has minimally sufficient quality, and that the TV set will not harm us when used in ordinary ways. Business must not harm anyone, including consumers. Business can make moral decisions that are not necessarily ethical duties. Some moral decisions are morally favorable and some are morally unfavorable. For example, utilitarians will argue that a business can help people live better lives, even though its not necessarily obligated to do so...
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...com, Inc. 7 2.1 The features of the website 7 2.2 The management of the website 8 3- The marketing of the website of JD.com, Inc. 8 3.1 The outdoor advertising and promotion strategies 8 3.2 The cooperation with brand shops and famous payment systems 9 4- The shortcomings of the website of JD.com 9 5- Conclusions and Recommendations 10 Reference 12 Introduction As one of the important patterns of electronic commerce, B2C e-commerce has a great impact on the development of the macro-economic and the life of the enterprises and consumers (Ayo et al, 2011). JD.com is a big online professional platform for 3C products in China’s B2C market, and it is one of the most popular and influential e-commerce websites in China. In the first quarter of 2012, JD.com ranked first in the independent B2C websites of China with a market share of 50.1%. How does the e-commerce website go so will? And why do consumers like to purchase on the website of JD.com? This report will first describe the distribution and development of the website, and then illustrate the management and the features of the website, next discuss the marketing of JD.com, and last indicate the disadvantages of the website, as well as drawing some conclusions and recommendations from the whole discussion. 1- The layout of the website of JD.com, Inc. 1.1 A brief introduction of JD.com, Inc. The...
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...Consumer to business The most important activity in e-commerce isn’t selling.It’s buying.Consumer to business,is the most recent services to companies who are prepared to purchase them.This business model is the opposite of the traditional B2C model.There are many unique elements involved in this new and unique business model.First,it is a unique e-commerce business model in which consumer offer goods or services to companies in exchange for money.Furthermore,the advent of this new method of business has helped to make it the fast growing platform,a fact that is unique among all business platforms that exist today.C2B model is implemented in many ways across the internet.The airline ticket website Priceline.com is a website allows customers to bid for tickets and offer their own prices.Shopping site such as cheap.com,gilt.com and ruelala.com also are C2B.Indeed,demand is still directed by the consumer;supply provided by the company,nothing really innovative.Online advertising sites like Google Adsens,affiliation platforms like Commission Junction and affiliation programs like Amazon are the bes example of C2B schemes.Individuals are directly commissioned to provide an advertising/selling service to companies.Blogs that offer links or ads back to partner businesses and are paid for the consumers that they refer to businesses they partner with in the process.For instance,Nano-publishing is a concrete application of C2B and C2C schemes using a blog as a support medium,amateurs talk...
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...looks after its business in Nepal, Bangladesh, Maldives & Bhutan besides India. SIEL commenced operations in India in December, 1995. Initially, a player only in the Colour Televisions segment, it later diversified into colour monitors (1999) and refrigerators (2003). Today, it is recognized as one of the fastest growing brands in the sphere of digital technology, and enjoys a sales turnover of over $ US 1 billion in a just a decade of operations in India. Samsung in India has a presence in the following areas of business: • • • Consumer Electronics (CE)/Audio Visual (AV) Business Home Appliances (HA) Business Information Technology (IT) Business Its operations are broadly divided into the following key sub-functions: • • • Sales & Marketing Manufacturing Software Centre Operations THE SALES & MARKETING FUNCTION Headquartered in New Delhi, Samsung India has a network of 19 branches and 16 Area Sales Offices (ASOs) located all over the country, and the number is expected to grow, as the organization continues to expand its horizons. The Sales & Marketing function at Samsung is primarily divided into two categories: • • Sales & Marketing (IT) Sales & Marketing (AV/HA) Apart from sales to households through its robust distribution channel, SIEL also has a huge clientele in the Institutional Sales space. Therefore, there is a separate department devoted completely to this function. It is the VMB (Vertical Market Business) department that...
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...(includes main course, soup of the day and a non-alcoholic beverage) , which is extremely affordable compared to their regular prices where starters are $8 and above. Brotzeit does not run any set promotions. However, Brotzeit had (??%) more customers than Malones during the lunch peak hour from 12-3pm and a (??%) more sales of alcoholic beverages which is a high component of revenue for restaurant bars due to highly taxed alcohol in Singapore. Based on the calculations made from the observational study conducted on a typical day , the revenue of Brotzeit was significantly more than that of Malones. Brotzeit’s success is evident as they had hit their sales target for the lunch period while Malones did not. 2.2 Online Reviews Consumers of society today are highly tech savvy and 90% use the...
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...* Use of hardware and software * * “Common Hardware technologies used in business include: Desktop computers, laptops, mainframes, MS Windows, Mac OS, Unix, Linux, servers, web servers, and blade servers. Common Software technologies used in business include: enterprise applications, productivity and Office Applications, communication and information-sharing software, and entertainment and Media development software.” (Management Information Systems, 2013). * * The most popular software that is used amongst businesses are Accounting software called Intuit QuickBooks Pro, Backup and recovery software called Mozy, Blogging Software called WordPress, Calendar software called Sunbird, Collaboration software called Vyew, Collaboration and Office Suite software called Google Docs, CRM software called Salesforce.com, and Database software called FileMaker Pro. For the popular hardware used in business are servers, workstations, laptop and desktop computers, network switches, routers, cell phones, blackberries, PDA’s, GPS devices and many more. * * Use of databases and data communication technologies * * Besides the high importance of software and hardware that is used in virtually every business, databases and data communication technologies is just as important. There are main elements that make up databases and data communication for all three of these business: * Database Processing: is the system of collecting, storing, and processing...
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...looking for a nice upscale safe club to party at when they are in town on vacation etc. The three business problems I see with club IT is lack of E-commerce, there back office in terms of internet access and efficient product and service. In order to gain more revenue Cub IT must make changes to their back office starting with the replacement of the speed of the internet from a dial up connection to the fastest speed available to them. As stated, at the moment Club IT sells advance tickets for special Friday and Saturday night concerts by phone or in person. However, my recommendation to the owners of club IT is to expand ticket sale not only on Special Friday and Saturday night concerts but all the days the club is open for business. This action will give customers more of an opportunity to buy advanced tickets and not have to wait on long lines to gain entry to club IT. Moreover, the implementation of a website as Ruben stated to sell tickets can also be used to advertize the club which in turn can have a positive impact on business. Forging new relationships between businesses is becoming critical for businesses to survive and blossom in this increasingly fast paced world. B2B applications provide new opportunities for businesses to leverage emerging technologies to build their businesses. Technologies, such as Google, yahoo, Bing and blogs should be used to advertize a business. Business to customer (B2C) is also a good way to reach out to customers. Businesses to customer (B2C)...
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...Practice Problems: Chapter 9, Layout Strategy Problem 1: As in most kitchens, the baking ovens in Lori’s Kitchen in New Orleans are located in one area near the cooking burners. The refrigerators are located next to each other as are the dishwashing facilities. A work area of tabletops is set aside for cutting, mixing, dough rolling, and assembling of final servings, although different table areas may be reserved for each of these functions. Given the following Interdepartmental Activity Matrix, develop an appropriate layout for Lori’s Kitchen. | Interdepartmental Activity Matrix | | Cooking Burners (A) | Refrigerators (B) | Dishwashing (C) | Work Area (D) | Cooking burners (A) | - | 7 | 193 | 12 | Refrigerator (B) | | - | 4 | 82 | Dishwashing (C) | | | - | 222 | Work Area (D) | | | | - | The present layout is: A | B | C | D | with a distance of 10 feet between adjacent areas. Computing the Load * Distance measure: | Load * Distance | | A to B | 7 * 10 | 70 | A to C | 193*20 | 3860 | A to D | 12*30 | 360 | B to C | 4*10 | 40 | B to D | 82*20 | 1640 | C to D | 222*10 | 2220 | Total | | 8190 | Develop a preferred layout. What is the sum of the loads * distance of your new layout? Problem 2: A firm must produce 40 units/day during an 8-hour workday. Tasks, times, and predecessor activities are given below. Task | Time (Minutes) | Predecessor(s) | A | 2 | - | B | 2 | A | C | 8 | - | D | 6 | C | E |...
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...Chapter 6 Assignment 2. According to the book, the best option for someone just starting a project for the first time and if it’s small would be the activity-on-the-arrow diagramming, because each element is represented with a different symbol. I, personally, think that the activity-in-the-box approach is all so usable because the words are boxed off, so you are not going to get things mixed up that easily, unless you are stupid, just saying. 3. Alright, this was a little difficult. I will attempt to explain my findings. I figured the following: * Earliest start time: 19 days * Earliest finish time: 18 days (how this happened, I don’t know) * Latest start time: 47 days * Latest finish time: 47 days I found the latest ones by adding the activities one by one, assuming that would take the longest, in order, of course. Like a to b, b to c, c to d, etc. And in reverse as well, like j and I to the next ones. For the earlier time, I assumed that each activity did not have to have the help of the others because it was a separate activity. So if one activity was moved to the next activity, it would “clear the path” for any other following activity so it could move along more quickly, I’ll explain a little bit more in detail: Start to finish: 1. After 4 days, B moves to F 2. 1 day later, A moves to D, E, C (F 3) 3. 3 days later, C and F move to I (D 1, E 3) 4. 1 day later, D moves to G and H (E 2, I 5) 5. 2 days later, E moves to H (I 3, G 3, H...
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...Decision: Threadless should not accept the offer based on the following reasons: Imperil Community-based Feelings: Although supplying T-shirts to a major retailer would potentially boost sales volume and increase awareness of Threadless, Threadless’ business model would switch from a community-focused to a revenue-focused model. Such a switch would weaken the relationships the company has with designers and customers, who drive its competitive advantage. Challenges of channel management: Supplying T-shirts to a major retailer would make Threadless T-shirts less exclusive, which would negatively affect existing customer relationships. Threadless shirts won’t maintain their “cool” image if too many are printed. Also, Threadless would face the challenges of keeping its brand image consistent in major retailer settings, making optimal pricing strategies for both its B2C and B2B channels and fulfilling big increases in orders. Plus, currently Threadless produces new items every week. Maintaining this turnover pace for a retailer would create much operational complexity. If Threadless wants to test the possibilities of working with a major retailer to further expand its awareness and thus potentially attract more designers and customers, Threadless should consider the following when choosing a partner: 1) Invite the Threadless Community to discuss the partnership. This action would reflect the importance of the Community to Threadless. 2) Does the brand equity of the candidate...
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...Sample Test Paper (MBA, MS Management Sciences) | | 1. All answers must be given on the text answer sheet in the manner indicated on the Sample Answer Sheet. 2. There will be no negative marking. 3. Do not write / answer beyond the specified time which will be controlled by the class supervisor. 4. Calculators of any kind are not allowed.There are five sections of Test Paper: - 1. Section 1 -- English 2. Section 2 -- Mathematics 3. Section 3 -- IQ 4. Section 4 -- General Knowledge 5. Section 5 -- EssayNOTE: 1. You will be required to answer all questions on the given answer sheet. Sample of Answer Sheet is given here. 2. You will be provided Aptitude Test Kit to work. You do not need to carry any thing for the test except your Admit Card. Aptitude Test Kit will include: - * Pencil * Pencil Cutter * Eraser * Scale * Question Paper * Answer Sheet | SECTION # 01 -- English | This section includes following areas: - 1. Language (5 Minutes, 15 Questions) 2. Grammar (10 Minutes, 10 Questions) 3. Comprehension (15 Minutes, 10 Questions) | Language | | 1- Synonyms a. Opposite b. Appropriate c. Confuse d. Same in the meaning | 2- Amplitude a. Largeness b. Short Fall c. Deficit d. Ingenuity | | | Grammar | Choose the answer that best expresses the meaning of original sentence: | 1. With the exception of Frank and I, every one in the class finished the assignment before the...
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...1|P ag e INTRODUCTION E-commerce is the short form from “electronic commerce”. E-commerce means it does a business transaction like buying and selling of product and service between services and consumers conduct over the web. Every transaction is made without used any paper document. Electronic commerce operates in all four of the major market segment: business to business (B2B), business to consumer (B2C), consumer to consumer (C2C) and consumer to business (C2B). E-tailing is the traditional retailer. E-tailing is business to customer (B2C) typed business model. There are three types of e-tailing for example virtual merchants like pure-plays (100% online) and bricks (offline) and clicks (online), Manufacturer-direct, and catalog merchant. For example of pure-play e-tailing used internet as its primary means of retailing. So does not have physical storefront. For example are Dell and Amazon.com. A brick and click e-tailing uses the internet service to push its good and service but also it has the traditional physical storefront (general store) available to the customer. By combining this new type of retail and the old of general store is a new type of store which is a part of the green economics movement, promoting ethical consumerism. There are advantages and disadvantages of e-tailing from this table below: Advantages Disadvantages Pure plays allows for a retailer to be able to E-tailing is failing to meet the need of the reach customer worldwide. online customer and...
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...a brand in a business-to-business context different from doing so in the consumer market? Building a strong brand that is able to set a company apart from other business is always an important job. However depending on who the intended client is determines how the company will build their brand. A brand is defined as a name, term, sign, symbol, or design, or a combination of them , intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors. (Kotler, Keller, 2012) While many things in branding are the same, building a brand that supports brand to brand, B2B, or brand to customer, B2C, sales has slight differences. In an online article entitled, Focus Area, Business Market, B2C and B2B are compared. Here are a few of those comparisons: In the consumer market, every customer has equal value and represents a small percentage of revenue, products are the same for all customers-the service elements are low, and costs are restricted to purchase costs. In the business-to-business context, there are a small number of big customers that account for a large percentage of revenue, products are customized for different customers-service is highly valued, and purchase costs may be a small part of the total costs of use. These are just a few among many comparisons between business-to-business and consumer market. In B2B branding, a focus will be made on making a strong connection with the client business in order to make...
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