...Topics Covered Chapter 12: Logistics and Supply Chain Information Systems Overall importance of information systems to logistics and supply chain management. Key issues in information systems. quality of information, and what to measure to assure that this quality exists exists. The architecture and objectives of information systems. role of logistics in the “connected” economy, and impact of evolving technologies on logistics and logistics processes. structural components of the logistics information system, and contribution of each to the overall effectiveness of logistics and supply chain processes. importance of adapting to new information technologies. 2 Logistics Profile: Applebee’s… Logistics and Supply Chain Information Systems: Introduction Restaurant ordering practice has progressed from phone to fax to Internet. Information systems (IS) help Applebee’s to monitor pre-negotiated prices and rebates, and to better manage inventory tracking. Internet-enabled information systems have great potential to improve the efficiency and effectiveness of supply chain activity. 3 Many firms view effective management of logistics and supply chain activities as: Prerequisites to overall cost efficiency, and Keys to ensuring their ability to competitively price their products and services.1 Effective information management also can help ensure that a firm meets the logistics needs of its customers. 4 Customer...
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...Define Customer Service (logistic perspective) “A customer service program must identify and prioritize all activities required to meet customers logistical requirements as well as, or better than competitors.” And in a “cost effective manner”. Bowersox The three elements of basic Logistics Customer Service are: availability, operational performance and service reliability Customer Satisfaction (logistical perspective) delighting the customer and turning the satisfied customer into a loyal customer Customer Success Philosophies (logistical perspective) Similarities * Customer “A focus on customer success represents a major commitment toward accommodating customers” Bowersox * Good customer service scores are typically given if the customer is responsive to the customer – this in turn could equate to high customer satisfaction. * Customer Satisfaction is tied to the success of the customer. Differences * “The difference between customer service and customer satisfaction is that one is a cause, while the other is the effect or result of that cause.” e-how http://www.ehow.com/about_6700664_difference-customer-service-customer-satisfaction.html * Customer satisfaction results when customer expectations have been met, this is not necessarily the case in Customer Service. Why does the contemporary view of procurement as a strategic activity differ from the more traditional view of "purchasing?" The contemporary view of procurement as...
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...Ramkhamhaeng University Institute of International Studies BBA (English Programme) MK 403: Logistics & Supply Chain Management Introduction This course is designed to provide an holistic view of logistics and supply chain management, examining the major concepts underlying the subject and many of the strategies, tools and techniques associated with the topic. Its primary focus is based on a number of principles. Creation of superior customer value through logistics, obtaining competitive advantage and cost control, collectively summarised through the CRAVE model of profitability. The course will be structured around the set text, and be supplemented by case studies, exercises and discussions. Emphasis will be placed on the revolution effected through the electronic interchange of information and innovations in transportation and packaging. Course Objectives The broad objectives of the course are to: * To establish a framework of understanding of the subject and the theories and practices underlying it * To illustrate all aspects of logistics and supply chain issues by relevant contemporary examples drawn from a wide variety of local and international companies * To provide an understanding of the value of service and its creation and development within the market, both as an absolute and as a competitive advantage. * To show how an understanding of efficient logistics can add to profitability but requires constant monitoring and flexibility to achieve...
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...Logistics has developed as an important area or function of business since World War II. It has gone through several phases of development in achieving its present status. It is a critical part of supply chain management. The coordination and, perhaps, integration of the logistics systems of all the organizations in a supply chain are necessary requirements for successful management of the supply chain. (Bowersox etc, 2007) Logistics can be divided into two parts: domestic logistics and international logistics. Difference between Domestic & International Logistics can be said to arise mainly on account of the three major factors : 1) Logistic costs is International Business is much more higher than the domestic business 2) The Logistic Mechanics are much more complex in the context of international logistics than the domestic logistics 3) The political, cultural and institutional factors connected with international logistics are of considerable importance whereas these are usually not of much consequence in the context of domestic logistics.(Networker, n.d) Globalization of the world economy and our logistics has advanced at an almost unbelievable speed. Growth in world trade, and corresponding cargo container movements, continues to substantially exceed overall economic growth, meaning that trade volumes are doubling every 5-7 years.(Hill etc, 2001) There are some roles of global logistics: • Globalization helped in doing business beyond the national boundaries...
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...Reflective Summary As I mentioned to you in my introduction the first day of class, this is my first semester in the Logistics Management Program. I learned that there’s more to logistics than just sending a product from one place to another. It is the part of supply chain management that plans, implements, ad controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customers’ requirements. I learned about the six different types of information systems that can be used in almost every business function and how they might be specifically applied in logistics management. Office automation systems can be applied to process a companies’ personal and organizational business data, to perform calculations, and to create documents. Logisticians tracking their warehouse expenses with the use of spreadsheets allow them to observe where most of your warehousing expenses are coming from. I learned that warehouse cost minimization, which is the act of transporting products from one warehouse to another, at a minimum cost, could be analyzed by the spreadsheet software to reduce warehousing expenses. Another important thing I learned is how valuable the Decision Support System (DSS) is. Within the DSS is an application called warehouse management systems (WMS). With this, you can control inventory management, product receiving, order selection...
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...Penn State University Press Historical Perspective of the Logistics and Supply Chain Management Discipline Author(s): R. Neil Southern Source: Transportation Journal, Vol. 50, No. 1 (Winter 2011), pp. 53-64 Published by: Penn State University Press Stable URL: http://www.jstor.org/stable/10.5325/transportationj.50.1.0053 Accessed: 08-10-2015 12:36 UTC Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at http://www.jstor.org/page/ info/about/policies/terms.jsp JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. Penn State University Press is collaborating with JSTOR to digitize, preserve and extend access to Transportation Journal. http://www.jstor.org This content downloaded from 111.68.99.23 on Thu, 08 Oct 2015 12:36:12 UTC All use subject to JSTOR Terms and Conditions Historical Perspective of the Logistics and Supply Chain Management Discipline R. Neil Southern Abstract The purpose of this article is to examine the evolution of the study of business logistics and supply chain management from the perspective of one who has participated firsthand in the discipline in industry and academic positions over the past...
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...YEAR 2010-2011 Global Supply Chain and Logistics M06BSS 1. MODULE SUMMARY Aims and Summary This module provides knowledge and a thorough understanding of the management of the distribution and logistics function in contemporary organisations. The module will introduce the core concepts and theories that are pre-requisite for the successful management of logistics within the overall context of the organisation. The overall fit of the logistics function will be explored in context of attaining and sustaining competitive advantage and world-class status for global organisations. The module will explore supply chain networks and the importance of supply chain management. Current logistical trends such as lean management of the logistics and supply chain function will also be analysed. Other areas explored will include procurement, inventory management, transportation, warehousing and new technologies such as RFID. Module Size and credits | |Module size |Single | | |CATS points |15.0 | | |ECTS credits |7.5 | | |Open/Restricted |Open ...
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...Define Customer Service (logistic perspective) “A customer service program must identify and prioritize all activities required to meet customers logistical requirements as well as, or better than competitors.” And in a “cost effective manner”. Bowersox The three elements of basic Logistics Customer Service are: availability, operational performance and service reliability Customer Satisfaction (logistical perspective) delighting the customer and turning the satisfied customer into a loyal customer Customer Success Philosophies (logistical perspective) Similarities * Customer “A focus on customer success represents a major commitment toward accommodating customers” Bowersox * Good customer service scores are typically given if the customer is responsive to the customer – this in turn could equate to high customer satisfaction. * Customer Satisfaction is tied to the success of the customer. Differences * “The difference between customer service and customer satisfaction is that one is a cause, while the other is the effect or result of that cause.” e-how http://www.ehow.com/about_6700664_difference-customer-service-customer-satisfaction.html * Customer satisfaction results when customer expectations have been met, this is not necessarily the case in Customer Service. Why does the contemporary view of procurement as a strategic activity differ from the more traditional view of "purchasing?" The contemporary view of procurement as a...
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...Logistics Fortune 500 Company Florida Institute of Technology Being promoted to the head of a Fortune 500 Logistics company is a great accomplishment for anyone to achieve. However, with such a great position, sometimes comes with unwanted baggage that must be cleaned up, in order to keep the company competitive and most importantly to keep it from closing. Several areas have been bought to my attention that must be addressed and corrected immediately. It’s a sad but true that employees of just about every business, will occasionally encounter team members who are taking part in unethical behaviors and are not loyal to their organization, which can plague any workplace. Such unethical and loyalty behaviors include a wide variety of different activities. Among the most are employees making long-distance call on the business line, duplicating software for use at home, falsifying the number of hours worked or much more serious and illegal practices, such as embezzling money from the business or falsifying business records. The thing that makes unethical/loyalty problems difficult to deal with is that they involve making value judgments. Change can be unsettling and very difficult, so I must ensure that the employees can cope effectively, again, this is a serious task that must be addressed and resolved in a timely manner. What action should I take to correct this behavior? My first step is to create a company policy, in writing, that is read and signed be each employee...
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...Logistics and Supply Chain Article Analysis In this paper the subject is to discuss, logistics, and the, strategic role within the supply chain. Discuss on how satisfying customer requirements for a product or service by the implications of poor logistics and supply chain management. In addition, review customer satisfaction requirements that influence logistics and have a direct impact on supply chain. Explain an example from personal experience of how inappropriate logistics planning led to customer dissatisfaction and how logistics can play a critical role in customer satisfaction. First, the role of logistics in supply chain is a process of managing the transfer of goods, services, and other sources from the place of manufacturing to the place of consumption. This is to fulfill the order and the demands of the customer. Logistics key role relating with inventory and the aggregation of information. Supply Chain management main objective is to establish a connection between the markets and manufacturing points and distribution of networks in an efficient matter. This will enable the goods and services provided to customers at a low-cost and quality level acceptable. Supply chain management depends on the logistics to be managed in an effective way. Logistics forms the system that ensures the delivery of the product in the entire supply pipeline (Excellence in Supply Management, n.d., p. 1). If the logistics have one stop logistics solutions, they can provide the...
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...regard, in order to thoroughly understand the role of TMSs it is imperative to conduct further investigations on their impact on overall logistical efficiency. In order to understand the role of transportation management systems, first, it is important to understand the difference between logistical efficiency and logistical effectiveness. According to Fugate, Mentzer and Stank (2010), logistical efficiency refers to organizational processes that involve the actual movement of products and services from one location to another within the allocated resources in order to attain distinct logistical performance. On the other hand logistical effectiveness refers to the specific impact resulting from logistical operations. However, countless logistics studies have shown that these two elements are mutually exclusive and therefore hard to mention one without discussing the other (Griffins et. al. 2004). Apart from efficiency and...
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...BUS 632 BUS 632 WEEK 1 DQ 1 The logistics system is the most significant aspect of a manufacturing business and is extremely necessary for a business to provide practical and prudent management in this arena because customers will require the company to deliver the highest of customer service along with the highest possible quality product. “The effective and efficient use of information allows organizations to simultaneously reduce their costs and improve customer satisfaction in the sense that organizations stock the inventory that will be demanded by customers (Murphy, & Wood, 2011, p. 26). Organizations need to be a equivalent to its competitors when devising plans for effectiveness and high efficiency in the management department or it just may be that the competitor will take over because they are doing right. In today’s time organizations face severe pressure to continuously be as efficient as possible but I believe many times companies concentrate too much on cutting and reducing the processes regarding times and perhaps the number of employees. Say for example a company would eliminate a step (accuracy step) in the shipping department because it was taking too long for orders to go out and orders were behind. So the company deletes the person and the step in accuracy by eliminating these positions, which saves money but also creates more of a chance for orders to be wrong because the step is deleted, which is not efficient. I am thinking that the amount of time...
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...Summary Paper Curtis Bond BUS632: Advanced Logistics Instructor: Sanh Tran August 06, 2012 Introduction The supply chain of a typical company takes raw materials and transforms them into a finished product which is shipped to a warehouse for intermediate storage and then sent to retailers or directly to consumers (Simchi-Levi, 2009). Until the advent of computer systems, many of the processes involved in the supply chain such as ordering, order confirmation, and billing were done by telephone, fax, or public mail. This process could take two to four weeks from order to delivery if everything went as planned. Should something go wrong, the delivery time escalated rapidly (Bowersox, D., et. al., 2002). This paper will briefly examine how the introduction of technology into supply chain management has impacted three processes of this supply chain: purchasing, operations, and logistics. Through this examination one get a sense of how technology has positively impacted the entire field of supply chain management. Impact on Purchasing The percentage of purchases to sales is a significant expense to many companies. It is a major area in which a company can attempt to achieve cost savings. Traditionally, this savings comes about through bargaining for price reductions. Of course, this price reduction comes at the expense of the seller. A modern approach, however, seeks to achieve a win-win situation in the transaction through cooperation between buyers and sellers...
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...TRANSPORTATION MANAGEMENT SYSTEM Before the explain transportation management system (TMS), its functions and relationship with logistics; it is better to explain what is transportation and why transportation is important for logistics. Business logistics include material management and physical distribution. Material management is movement and storage of materials into company, and physical distribution refers to storage of finished products and movement to the customers. Basically logistics’ definition show that the logistics and movement of materials/ products relations. Also, other important term is transportation, it can be defined as the physical movement of goods, or people from one place to another. All these definitions prove that transportation is the important part of logistics. For the businesses transportation and transportation management is one of the key term because transportation costs are the approximately 50 percent of firm’s total logistics’ costs. Successful business logistics operation depends on successful transportation management. With the developing technologies transportation management has become faster and efficient with the transportation management systems. A Transportation Management System is software which helps to businesses to control process of orders, loads, following and tracking shipments, auditing and payments. Also, TMS helps to manage the supply chain, particularly coordinating and optimizing the movement of products and materials...
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...industries are laying off workers? When the United States is spending billions of economic stimulus dollars on improving its transportation infrastructure? Today’s economic meltdown masks the threat. But if prerecession trends reappear when the economy recovers, lack of infrastructure capacity, in combination with rising oil prices, will constrain global trade and drive up costs. The U.S. stimulus package, with its focus on “shovel-ready” projects that quickly create jobs, will produce newly painted bridges and newly paved roads but is unlikely to address the capacity problem. Few executives realize the magnitude of the challenges that are about to hit them. Even fewer are investing to reduce transportation costs, improve logistics, and gain an advantage. But before companies can outsmart competitors with creative responses to the crisis, they need to understand it. harvard business review • july–august 2009 This article is made available to you with compliments of BCG. Further posting, copying or distributing is copyright infringement. page 1 The Threat of Global Gridlock...
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