...A class called Crucial Conversations, which is a conflict resolution strategy course offered at my workplace. It teaches employees how to speak and treat each other with respect, while trying to resolve conflicts that may happen. The course is designed to help employees speak up when they see something that could impact safety, whether it's their own or the patients. Crucial conversations help employees identify the cause of negative emotions and question if it is accurate. Employees are taught to speak persuasively to get their meaning across, even with potentially tough messages. And finally, the course teaches employees how to create safety during a conversation, so that they may speak honestly and respectfully, when trying to resolve a...
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...Product: Software Production/Development Assessment Item 1 Words: 549 1.0 Introduction This brief features research related to conversing about sexual relations in the workplace between employees. Following the summary of the topic, there is an analysis of implications within App2go’s workplace environment in relation to the issue. The brief will conclude with recommendations for App2go to monitor and control the implications of discussing sexual relations within the work atmosphere. 2.0 Summary of the issue The current issue focuses on talking about sex/sexual relations within the workplace. Talking about sex has become very commonplace in today’s society; it has become very easy to cross the line between professional discussion and discussions meant for after work. It is becoming an ever-increasing problem within the workplace as persons and employees think of themselves as innocently flirting, cracking a joke or making a risqué comment (Seidenfeld,2010). The persons themselves may not have a problem with their actions and remarks; it may in fact be their co-workers who have difficulties understanding and dealing with the said actions. Small businesses are more likely to entail conversations about sex within the workplace due to the likeliness of little to no Human Resource censure (Cain,2015). App2go as a business has grown from a small business of roughly ten employees to a medium size business with over 100 in the space of three years. It is important...
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...Assignment 02: In an essay of about 1200 words conduct a close reading of this dialogue between Julie and Lois; discuss what it reveals about their individual personalities. In particular, consider notable language features that are present in the passage through a conversational analysis that includes aspects such as turn-taking, cooperative principles, implicature, and politeness strategies. You should provide quotations from the passage to substantiate your essay’s argument. Individual personalities {Julie and Louis are sisters who sound and look alike. We are told Louis is a year older and more conservative. The play opens with Julie in the bathtub. There is a window above the tub and Louis’ date Mr. Calkins comes to it and begins talking with Julie. He believes he is talking to Louis as they sound alike. (He can not see in the tub to know it is Julie as this is not a perverted play) The bulk of the dialogue is between Julie and Mr. Calkins. Eventually, however, he realizes he is talking to Julie because Louis walks out the front door. The last line is Julie preparing to emerge naked from the tub and the curtain falls.} Fitzgerald uses Julie and Louis to portray the distinction between the old generation and the youth of the 20’s. Louis, who is older, exemplifies the traditional women who were used to the strict moral code of the early 1900’s. Louis is flabbergasted when Julie tells her that she often walks to the tub naked instead of wearing a towel, “ Why, You little...
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...communication, and may include informing employees of company-related issues, training new hires, speaking to the general public and maintaining business to business relationships. Persuasion through marketing and advertising is another purpose of oral communication in business. It is used to show a group of people a need and provide a solution to that need. The following are some of the situations in which oral communication is employed. Example 1: Presentations One form of oral communication in a business setting is a presentation. Presentations are usually an organized conveyance of information to a group of people. Stylistically, they tend to be far more formal than informal, and rely more heavily on data and facts than they do analysis. Presentations may include some dialog after the sender of the message has finished their speech, but they are, by and large, much more monologue reliant. This makes it important for the speaker to anticipate possible objections to the message and address them in the actual speech. Example2: Client interaction Another form of oral communication in business encompasses interaction with clients. Depending on the level of connection between the employee and the client, the communication in these interactions can range from incredibly...
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...•Integrate research findings that address the selected topic. •Discuss the key issues and controversies surrounding your selected topic. •Discuss multiple perspectives on the selected topic, so that the discussion is balanced and not one-sided. •Include a summary and analysis of the findings from the research. •Include any additional research that could be done in the future, and provide solutions that could be implemented in the present regarding your selected topic. •Consider the cognitive and behavioral implications might play a role in your selected topic. What learning principles could factor into the topic? What theories of motivation and personality could influence your insights into the topic? Writing the Final Paper The Final Paper: 1.Must be eight to ten double-spaced pages in length (excluding title and references pages), and formatted according to APA style as outlined in the Ashford Writing Center. 2.Must include a title page with the following: a.Title of paper b.Student’s name c.Course name and number d.Instructor’s name e.Date submitted 3.Must begin with an introductory paragraph that has a succinct thesis statement. 4.Must address the topic of the paper with critical thought. 5.Must end with a conclusion that summarizes your research and reaffirms your thesis. 6.Must use at least five scholarly sources. 7.Must document all sources in APA style, as outlined in the Ashford Writing Center. 8.Must include a separate...
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...Turn-taking in Conversations: Overlaps and Interruptions - Recorded Conversation Analysis - Introduction Turn-taking behavior and interaction patterns play a key role in the process through which the participants interpret each-other's meanings and interactions. The study of "rules" of conversational behavior, turn-taking, overlapping of turns, pausing between the turns, etc. was pioneered by Sacks, Schegloff and Jefferson (1974). Interruption, according to West and Zimmerman, disrupts a current speaker - although disruption as such can also be regarded as interaction. Drummond claims that the disruptive potential of a turn can and should be evaluated based on the way the overlap was resolved in the interaction. Lerner (1989) observes that there are interruptions which can be justified in the ongoing interaction based on the sequential context of turns that lead to interruptive turns. He calls these justified interruptions. There are also "delayed completions", which represent a device for resolving overlap; a locator producing them might have been 'interrupted' by a current speaker before reaching the end of a (prior) turn - this gives the locutor the status of an interuptee, and thus the interuptee gains the "right" to complete his or her previous turn by interrupting the current speaker. In defining overlaps, the following qualify as important concepts: 1. Transition Relevant Places (TRPs) - they are a natural place for the occurrence of short overlaps or simultaneous...
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...MBA 5092-CTMC SECTION-B 17010004 17010041 17010086 17010059 17010081 Date: November 26th, 2015 To: Dr. Aamna Khalid - General Manager From: Group-1 Subject: Analysis of Difficult Conversation Situations The environment of the organization is an important parameter which enhances the overall productivity of the employees. Recently three incidents have been reported which have resulted in deteriorating the environment and have resulted in situations that have harmed the culture of the organization. The situations are described and analyzed below in detail. David and Jeremy: A confrontational conversation took place between David, director of the company, and Jeremy an ambitious researcher. Which eventually resulted in resignation of Jeremy and loss of crucial company asset. David’s intentions were not to get rid of Jeremy but to convey the negative feedback in a neutral way. David did not like conflicts whereas Jeremy was driven by his superiority complex because of the higher status of his academic background and he always took a defensive stance when being criticized. At the start of the conversation, David opted for the indirect approach and started with a lighter note to ease the flow of conversation, but judging Jeremy`s response, he adopted the painful-but-quick bombshell (direct) approach and became blunt about Jeremy’s attitude which was affecting the performance of the department. While, Jeremy got the wrong impression at the start and had assumed David had called...
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...Syllabus School of Business COM/537 Version 1 Organizational Communication Copyright © 2011 by University of Phoenix. All rights reserved. Course Description This course prepares graduate students to apply written and oral communication principles to the roles they play as managers. Students will learn how to persuade a variety of stakeholders to commit to a proposal. Other topics include the role of perception in communication techniques, aligning communication to an audience, business justifications, presenting data, and ethics in organizational communications. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Spatt, Brenda. (2011). Writing from sources (8th ed.). Boston, MA: Bedford/St. Martin’s. Stuart, B. E., Sarow, M. S., & Stuart, L. (2007). Integrated business communication in a global marketplace. West Sussex, England: John Wiley & Sons, Ltd. All electronic materials...
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...are evident in the language, and also appear to share common contextual and sequential properties. When we claim that something is an instance of repair we mean that speakers are adhering to ‘problems in speaking, hearing and understanding’ within the conversation (Schegloff, Jefferson & Sacks: 1977: 362). Importantly, however, it must be acknowledged that repair can appear without an overtly observable ‘error’. (Schegloff, Jefferson & Sacks: 1977: 362). Laasko and Sorjonen claim that ‘cutting off’ is a form of self-repair that features within an ongoing turn-constructional unit and as a result ‘the utterance is heard as prosodically discontinuous and incomplete’(2010). In most cases speakers cut off a word in progress, although alternatively the speaker may cut off after the completion of a word. One of the ways we find non-repair cut offs are those that acknowledge ‘topic-external factors’. These include disjunctional observations or subjects that are disconnected from the topic and most often linked to contextual issues or topic external thoughts. For example, they feature ‘now’ issues; where the focus is shifted to the context of the conversation itself like whether the hearer is free to talk, analysis of one’s own speech or the bringing up of a topic or subject that is detached from the current direction of speech. As we will observe, all of these ‘disjunctions’ eventually return to the original interrupted...
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...CONVERSATIONAL STYLES ON ONLINE FORUM DISCUSSIONS Eric Perdigones CED-02-501A RIZAL TECHNOLOGICAL UNIVERSITY Overtime people have learned to develop many ways of making life easier and more convenient. One of the most common technological innovations that we have today is the internet which is being used by many Filipinos. It has typically improved the lives of the ones using it. The internet is a primary resource for people who do not have the convenience of going into a library for immediate references. With just a click of a button, someone can find most basic information that they will need: whether it could be for school, for their job or even just for their hobbies. It has also been a medium for big social interactions which continuously expands until today. This study will focus on a kind of Interaction that occurs within the “The English Grammar and Usage Tutorial Thread” under the academe sub topic of the Education Forum for the “Pinoy Exchange” website. STATEMENT OF THE PROBLEM The main question that this study examines is HOW DO PEOPLE COMMUNICATE IN ORDER TO AVOID POTENTIAL PROBLEMS IN UNDERSTANDING IN AN ONLINE FORUM DISCUSSION? The following specific problems and issues are addressed in this study: 1. What is the nature of an online forum discussion? 2. How do problems in understanding surface in the language of Philippine Online Forums? 3. What are the reasons why people should participate in an Online Forum? REVIEW OF LITERATURE ...
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...Oral Communication & Oral Report SWOT Analysis In the course of interacting with my parents, some things were clear thus, the opportunity to evaluate strengths, weaknesses, opportunities, and threats with an objective of improving my conversations in future encounters. Strengths During this conversation, I was able to exploit appropriate resonance of vocal sound, which was good towards the achievement of quality and effective communication. There was also appropriate blend in relation to pitch, speed, and volume during the conversation thus realization of the effective communication. I was able to understand what I was saying during the conversation because of integration of an appropriate style to interact with my parents. In addition, I was also able to utilise quality words in accordance with the listeners’ vocabulary with the aim of expressing respect to my parent during the conversation. I am also able to adapt to any conversation. Weaknesses One of the potential weaknesses during the conversation is the tendency to experience distractions. In addition, I need to work on my presentation skills because I was suspicious at the start of the conversation. Another element of discussion was the tendency of murmuring words thus limiting realization of effective communication. Opportunities I have the opportunity to listen to myself over again with the aim of improving the voice quality. Furthermore, I have an opportunity to adopt and implement an effective...
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...Role of the Challenge Team The role of the challenge team is to act as a second set of analysts or consultants who have been brought in to analyze the case and offer suggestions. It is an expert “second opinion” -- much like consulting another doctor to see if they both agree on the diagnosis. The challenge team should understand the presenting team’s analysis and also come up with their answers. The idea is to enhance and extend the conversation rather than to criticize. When you agree with a presenting team's analysis, you do not need to nit pick and find something to criticize. The best thing is to affirm your agreement and then extend the conversation to cover other aspects of the issues that the presenting team may not have addressed. For example, the team members could share their personal experiences from work or consider the application of the type of analysis in the case to their work environment. Obviously, when the challenge team has approached an issue differently, they have an opportunity to explore these differences so the rest of the class can appreciate the alternative ways of analyzing a case. In exploring differences, try to enhance the understanding of the class about why it is possible for two teams to look at the same issue in various ways. While you are not trying to score debating points, you must argue persuasively for your view while keeping an open mind to the presenting team’s viewpoint. Each member of the challenge team will have approximately...
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...Analysis of Correct and Incorrect Usage This is a discussion about a business matter and the function of this conversation is professional. Personal requests should not be included (i.e. - how about dropping the Mr Peterson and calling me Bob). The informal tone is also inappropriate when discussing a business report. Mr Peterson is speaking to Ms Bank who is his direct supervisor. He would like to ask Ms Bank to analyze a report he has done. The first conversation has a number of errors in language usage based on the situation. Recognize all the mistakes conversation between Mr Peterson and Ms Bank : Mr Peterson : Oh, Anne, come here. It is a rude way to start conversation with the supervisor. Ms Bank : Yes, Mr Peterson. How can I help you? Mr Peterson : Well, first of all, how about dropping the Mr Peterson and calling me Bob. This is a discussion about a business matter and the function of this conversation is professional. Personal requests should not be included. If he insists on this, he can say it politely like “Please, call me Bob” Ms Bank : If you don't mind, I would prefer to talk about why you would like to talk to me. Mr Peterson : Come off it, don't be such a snob. Anyway, I finished the report you demanded. Wanna take a look at it? The informal tone is also inappropriate when discussing a business report Ms Bank : Yes, I would as a matter of fact. Mr Peterson : Well, here it is. Give it a good one over and tell me what...
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...Film expresses thought and conversation between images concepts and the viewer. The product is an experience that offers “cavellian mediations” in capturing the ways films think. This “thought” pertains to the mechanism by which film elicits and expresses thought, both within its own means of expression and through the potential of self-reflection amongst the viewers. The film provides voice, animating the effort to find words to describe the experience to film. Essentially, the film invites us to express, experience, and think. In reflection upon the conversation, I must recognize it’s existence as a moment that is situated within a series of instances. Reconcile the fact that genre exists both at once “full-blown” and emerges spontaneously within conversation Genre requires a level of engagement between reader and the text. While “genre exists as a form characterized by features, as an object by its properties; accordingly to emerge to the question is that later members can ‘add’ something to the genre because there is no such thing as ‘all its features’” (315). Cavell establishes two forms of genre: one consisting of genre as a medium and the other consisting of genre as a cycle. The role that criticism plays within these two cases of genre differs. In genre as a cycle, the criticism falls predominantly on the genre rather than the individual object. “Genre as a form characterized by features, as an object by its properties; accordingly to emerge full-blow...
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...Film expresses thought and conversation between images concepts and the viewer. The product is an experience that offers “cavellian mediations” in capturing the ways films think. This “thought” pertains to the mechanism by which film elicits and expresses thought, both within its own means of expression and through the potential of self-reflection amongst the viewers. The film provides voice, animating the effort to find words to describe the experience to film. Essentially, the film invites us to express, experience, and think. In reflection upon the conversation, I must recognize it’s existence as a moment that is situated within a series of instances. Reconcile the fact that genre exists both at once “full-blown” and emerges spontaneously within conversation Genre requires a level of engagement between reader and the text. While “genre exists as a form characterized by features, as an object by its properties; accordingly to emerge to the question is that later members can ‘add’ something to the genre because there is no such thing as ‘all its features’” (315). Cavell establishes two forms of genre: one consisting of genre as a medium and the other consisting of genre as a cycle. The role that criticism plays within these two cases of genre differs. In genre as a cycle, the criticism falls predominantly on the genre rather than the individual object. “Genre as a form characterized by features, as an object by its properties; accordingly to emerge full-blow...
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