...31-32 | Appendices | 33 | List of Figures Figure 1 Flow Chart | 6 | Figure 2 Cause and Effects Diagram | 8 | Figure 3 Results from Survey Question 3 | 16 | Figure 4 Results from Survey Question 6 | 17 | Figure 5 Scatter Plot | 18 | Figure 6 Results from Survey Question 5 | 19 | Figure 7 Results from Survey Question 4 | 20 | Figure 8 Histogram | 21 | Figure 9 Pareto Chart | 23 | Figure 10 Critical Incident Chart: Cost to Profit Ratio | 25 | Figure 11 Critical Incident Chart: Products | 25 | Figure 12 Critical Incident Chart: Customer Service and Wait Times | 26 | Figure 13 Critical Incident Chart: Location | 27 | Figure 14 Critical incident Chart: Reputation | 27 | List of Tables Table 1 Results from Banking Incentive Program Survey | 13 | Table 2 Criteria Matrix | 29 | Executive Summary Consider the following scenario; Barbara a bank teller at ABC Bank Corp does a phenomenal job completing Mr. Johnson’s transaction. They have a great time chatting about fishing and the weekend. Barbara has earned the trust of Mr. Johnson and feels she has earned the right to let Mr. Johnson know about ABC banks upcoming promotion and hands Mr. Johnson a flyer. Mr. Johnson is intrigued and reads over the flyer on the way out to his car. He notices that the offer is good, but he knows he can’t benefit from it. So he tosses it in a nearby waste...
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...Corporate Banking - Updates Ratios Ratio Analysis is a widely used tool of financial analysis. It is defined as the systematic use of ratios to interpret the financial statements so that the strengths and weaknesses of a firm as well as its historical performance and current financial position can be determined. It should be noted that computing ratios does not add any information not already inherent in the financial statements. The ratios however reveal the relationship in a more meaningful way so as to enable one to draw cogent conclusions from them. It also facilitates intra and inter- firm comparisons. Therefore, the rationale of ratio analysis lies in the fact that it makes related information comparable. A single figure by itself has no meaning, but when expressed in terms of a related figure, it yields significant inferences. Some of the important ratios useful to bankers are presented below. Net Working Capital (NWC): NWC represents the excess of Current Assets over Current Liabilities. A firm should have adequate NWC for meeting the claims of creditors and meeting its day - to - day needs. The term Current Assets refers to assets which in the normal course of business get converted into cash over a short period, usually not exceeding one year. Current Liabilities are those liabilities which are required to be paid in a short period, normally a year. Current Ratio Current Ratio: Current AssetsCurrent Liabilities Although there is no hard and...
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...The Relationship between corporate governance and firm’s performance of Pakistan’s banking sector Ahmed Waleed M.Phill Scholar (Business Administration) National College Business Administration & Economics, Multan 1. Introduction We study the relationship between the corporate governance practices and the firm’s performance of the banking sector of the Pakistan. During the last 20 years, corporate governance issue have become essential in policy debates. Corporate governance is the framework of regulation, relationships and processes within and by which authority control the organization. A definition would be to define corporate governance. The definition which is used by Sir Adrian Cadbury, head of the Committee on the Financial Aspects...
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...ICB Independent Commission on Banking Final Report Recommendations September 2011 ICB Independent Commission on Banking Final Report Recommendations September 2011 Official versions of this document are printed on 100% recycled paper. When you have finished with it please recycle it again. If using an electronic version of the document, please consider the environment and only print the pages which you need and recycle them when you have finished. © Crown copyright 2011 You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-governmentlicence/ or e-mail: psi@nationalarchives.gsi.gov.uk. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Any enquiries regarding this publication should be sent to: Independent Commission on Banking Victoria House Southampton Row London WC1B 4AD This document is also available from our website at http://bankingcommission.independent.gov.uk/ ISBN 978-1-845-32-829-0 Produced by the Domarn Group, London. Final Report Contents Contents ...................................................................................................................... 1 List of acronyms .........................................................................................
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... In Canada recession was less severe and they face no banking failure due to the size and diversification in their large institution has maintained their stability. New Entrant was limited by Canadian government and I exchange chartered bank with provide them financial stability, in Canada focuses on banking sector that’s why brokers dealers and security market remain much at smaller .The banking system of branch was oliogiopolisty that imply the system which has limited supply of banking services and cost as compared to their competitors . In our previous work (Bordo et al., 1994) we analyzed that the Canadian banking is not categorized in higher cost as compared to US. The banking of Canada same returns on equity and largely used MMMFSs After 1987 they became a vital part of Canada banking, at that time government had given them permission to create MMMFs and half of total MMMFs are kept at bank which means that they are within the banking system. According to (Byung kyong & Niamh Sheridan,2012) Canada’s three large bank weighted average is two an half time smaller than Australia’s four major banks however non performing rate of housing loans in Australia and Canada are almost same in recent years. The mortgages in Canada are provided by Canada mortgage and Housing Corporation own by Government are assigned at weight of zero risk, therefore the lowest risk of residential mortgages of four large Canadian banking is almost 70% in comparison with 40% of major Australian...
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...Internship Report: HRMP in Standard Chartered Bank Abstract According to the universalistic perspective, organizations from different sectors, across industries, and through different time periods should use a series of select human resource management practices (HRMP). The main principle of this paper is to investgate whether i there is any relationship between HRMPs and organizational performance, regarding Standard Chartered Bank in Bangladesh. This study aims to investigate the relationship of training, employee participation, and selection with perceived organiz ational performance in the context of Standard Chartered Bank in Bangladesh. This study is co -relational in nature and it will examine the correlation among these variables. A single set of sample will be considered for this study and that will be the employees of Standard Chartered Bank. A set of structured questionnaire will be distributed among 200 respondents. Regression analysis will be conducted for the purpose of data analysis. -1- Internship Report: HRMP in Standard Chartered Bank Origin of the Report The BBA internship program is a mandatory requirement for the students who are graduating from the BBA program under the School of Business of North South University, Bangladesh. In the internship program, I was attached to a host organization named µStandard Chartered Bank¶ for 12 weeks. During this period I learned how the host organization works with the help of the internal supervisor....
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...The Significance of Basel 1 and Basel 2 for the Future of The Banking Industry with Special Emphasis on Credit Information Abstract This paper examines the significance of Basel 1 and Basle 2 for the future of the banking industry. Both accords promote safety and soundness in the financial system with Basel 2 utilize approaches to capital adequacy that are appropriately sensitive to the degree of risk involved in a banks’ positions and activities. These approaches –and especially the one to measure credit risk- will require information from external credit assessment institution and information collected by banks about their borrowers creditworthiness. Maher Hasan Central Bank of Jordan To be presented in the Credit Alliance/ Information Alliance Regional Meeting in Amman 3-4 April 2002 1. Introduction The soundness of the banking system is one of the most important issues for the regulatory authorities. There are two main questions facing the regularity authorities regarding this issue: First, How should banking “soundness” be defined and measured? Second, What should be the minimum level of soundness set by regulators? The soundness of a bank can be defined as the likelihood of a bank becoming insolvent (Greenspan 1998). The lower this likelihood the higher is the soundness of a bank. Bank capital essentially provides a cushion against failure. If bank losses exceed bank capital the bank will become capital insolvent. Thus, the higher the bank capital the higher is...
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...14 1.0 : Introduction Zenith Bank Nigeria Plc was founded in May 1990 with the headquarters in Victoria Island, Lagos State Nigeria under the management of Macaulay Pepple, who was the pioneer chairman and Jim Ovia, who was the chief executive officer (ZenithBank.com). However, they are rated the second biggest Finance Industry in Nigeria and the best bank for a consistent 2 year period from 2008-2010 as well as the most respected bank in Nigeria (ZenithBank.com). Since 1990, Zenith Bank has operated in Nigeria and now operates in five other African countries in addition to the United Kingdom. It offers varied financial services such as current account, savings, commercial letter of credit, credit cards, mortgage, loan,investment banking and other financial products and services (ZenithBank.com). For several years, Zenith Bank has consistently announced profits from its wide ranging operations as a result of the growing opportunity offered by the Nigerian market. Nigeria is a nation of 150 million people with less than 50% bankable population as of 2000 (CBN, 2010). In 2010, over 65% of the population have become customers to one bank or another, thus presenting a growth opportunity for financial institutions such as Zenith (naijalowa.com). While the Nigerian market holds tremendous opportunity for existing operators like Zenith, the financial industry in the country is driven by a range of macro-economic factors which holds both positive and negative implications for the...
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...Aabed Lecturer School Of Business Independent University, Bangladesh Subject: Submission of Internship Report Dear Sir, I am hereby submitting my Internship Report, which is a part of the BBA Program curriculum. It is a great achievement to work under your active supervision. This advance working report is based on Capital adequacy of Social Islami bank Limited. I have got the opportunity to work in Social Islami Bank Limited for twelve weeks, under the supervision of Mr. Fazle Rabbi Talukder (Assistant Officer). This project gave me both academic and practical exposures. First of all I learned about the organizational culture of a prominent bank of the country. Secondly, the project gave me the opportunity to develop a network with the corporate environment. I shall be highly obliged if you are kind enough to receive this report and provide your valuable judgment. It would be my immense pleasure if you find this report useful and informative to have an apparent perspective on the issue. Sincerely Yours __________________ Abdur Rahman Shible IUB, Business School ID: 0720529 Social Islami Bank Limited Page 3 ACKNOWLEDGEMENT First of all, I wish to express my gratitude to the almighty ALLAH for giving me the strength to...
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...Bangladesh, 160 million peoples country is encompasses with thousands of Industries where service sector have taken the leading position in the country’s GDP in recent years. Banking sector is holding the leading position in order to take the GDP’s leader board of the table among the service industries. Last year Banking sector have contributed 48% of the country’s total GDP which is the clear indicator of pick position holder of the table. That rapid growth of the Banking service industry influenced a lot of people to involve their career in multiple sector of banking industry directly. So this is the perfect beginning t report the modern banking service in Bangladesh by South East Bank Limited where I have witnesses their performance growth in banking sector as an intern. Banking plays an important role in the economy of any country. In Bangladesh Muslim consist more than 80% of its population. These people possess strong faith on Allah and they want to lead their lives as per the construction given in the holy Quran and the way shown by the prophet Hazrat Mohammad (sm).But on Islamic banking system was developed here up to 1983.The traditional banking is fully based on interest it is commonly meant as commercial banks. But interest is absolutely prohibited by Islam. The main aim of traditional banking is to earn profit by borrowing and lending money in exchange of interest. As a result there is an unfair competition among the bankers and among the customers. The major objective...
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...Bank of America Case Assignment: 1. What are the core business processes[1] (high level; major business and financial services) performed at Bank of America as part of its product and service offerings? |Core Bank of America Business Process: |Activities within the Core Process | |people management |recruiting | | |performance management | | |staff development | | |payroll | | |benefits administration | |financial management |general ledger | | |accounts payable | | |accounts receivable ...
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...Basel I DEFINITION OF 'BASEL I' A set of international banking regulations put forth by the Basel Committee on Bank Supervision, which set out the minimum capital requirements of financial institutions with the goal of minimizing credit risk. Banks that operate internationally are required to maintain a minimum amount (8%) of capital based on a percent of risk-weighted assets. Basel II is the second of the Basel Accords, (now extended and partially superseded[clarification needed] by Basel III), which are recommendations on banking laws and regulations issued by the Basel Committee on Banking Supervision. BREAKING DOWN 'Basel I' The first accord was the Basel I. It was issued in 1988 and focused mainly on credit risk by creating a bank asset classification system. This classification system grouped a bank's assets into five risk categories: 0% - cash, central bank and government debt and any OECD government debt 0%, 10%, 20% or 50% - public sector debt 20% - development bank debt, OECD bank debt, OECD securities firm debt, non-OECD bank debt (under one year maturity) and non-OECD public sector debt, cash in collection 50% - residential mortgages 100% - private sector debt, non-OECD bank debt (maturity over a year), real estate, plant and equipment, capital instruments issued at other banks The bank must maintain capital (Tier 1 and Tier 2) equal to at least 8% of its risk-weighted assets. For example, if a bank has risk-weighted assets of $100 million, it is required to maintain...
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...Cumulative Bank Services and Balance In the world of banking, it is often speculated that the more accounts and services a client holds with a particular financial institution, the longer they will stay with that bank. The idea is, the more accounts they open for each client, the more dependent these clients will become to their services, and closing several accounts to join another institution requires time and effort. Avoiding these tedious tasks will manipulate a client to stay with the given financial institution longer as well as prompting them to maintain majority of their funds under the same roof. There are many studies conducted to prove this scenario that is the reason why the “cross-selling” technique has been adopted by the banking industries. The ultimate goal is clear, and all financial institutions believe that “those who die with the most money win”. Whether or not these techniques create a false sense of loyalty, the question is: Does account balance exhibit any correlation to the number of services a client holds with the bank? Numbers don’t lie, we will explore and evaluate this hypothesis using statistics and data sets from Century National Bank to prove whether or not this idea holds true. Hypothesis Statement “Does account balance exhibit any correlation to the number of services a client holds with the bank?" The banking industry as a whole has changed over the past decade in which customer are able to use technology to update account information, view...
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...State Bank of India : State Bank of India is an Indian multinational, Public Sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra. As of December 2013, it had assets of US$388 billion and 17,000 branches, including 190 foreign offices, making it the largest banking and financial services company in India by assets. SBI provides a range of banking products through its network of branches in India and overseas, including products aimed at non-resident Indians (NRIs). SBI has 14 regional hubs and 57 Zonal Offices that are located at important cities throughout India. SBI has 14,816 branches in India, as on 31 March 2013, of which 9,851 (66%) were in Rural and Semi-urban areas. In the financial year 2012-13, its revenue was INR 200,560 Crores (US$36.9 billion), out of which domestic operations contributed to 95.35% of revenue. Under the Pradhan Mantri Jan Dhan Yojana of financial inclusion launched by Government in August 2014, SBI held 11,300 camps and opened over 30 lakhs accounts by September, which included 21.16 lakh accounts in rural areas and 8.8 lakh accounts in urban areas. Products and services provided by SBI are consumer banking, corporate banking, finance and insurance, investment banking, mortgage loans, private banking, private equity, savings, Securities, asset management, wealth management, Credit cards. Point of Sales Terminal Types: * PSTN * Desktop GPRS * Portable GPRS * Mobile...
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...The committee recommended that Most controls applying to the financial System have be removed, this included * The Interest rate controls were removed. * Entry fee of some foreign – owned banks into the Australian system. * Removal of exchange controls and the floating of the Australian dollar. * Encouraged wasteful banking practise. Martin committee has been established after the election of the Federal Labour Government under Bob Hawke in 1983.The Campbell committee recommendations were evaluated and with few minor exceptions endorsed by the Martin committee. Most of the recommendations of the Campbell committee were introduced by the federal government. Corporate strategy & Goals:- BK provided * retail and wholesale banking activities * investment banking * stock broking * development finance * bullion dealing * Trading in government securities and travel services. BK division provided traditional banking services, known as FS. An electronic network was established by introducing automatic teller machine (ATM), point-of-sale terminals, telephone and home banking. BK corporate strategy required to increase long run growth in earning per share through three means: * Increased product diversification * Maintaining leadership in home markets * Pursuing leadership in selected global markets Deregulation opened up the Australian market to international. BK looks for to enter and develop selected global...
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