...career development to improve individual, group, and organizational effectiveness” (Noe, 2010, pg. 41). Trainers are responsible for the training and development of employees and managers in a corporate organization. Training is an important part of any organizations human resources department and is essential to the growth and development an organization (Kraiger, McLinden, & Casper, 2004, pg. 339). Corporate organizations usually have their own HRD departments within their company. HRD provides in-house consultants, mangers, trainers, and employee experts to help assess, guide and develop employees within the organization. Trainers work with employees and managers on what is needed to improve and increase their effectiveness within the organization (Noe, 2010, pg. 40). Outsourcing training is an alternative option for corporate organization to bring in trainers to train employees or have employees go outside of the organization and receive training. Some examples of organizations providing out outsourced training are trade and professional organizations, and consulting firms (Noe, 2010, pg. 40-41). New trainers gain knowledge and experience through on the job experience and academic courses. There are five concepts that are important for new trainers to learn in order increase their effectiveness in a corporate organization. One concept that is important for new trainers to learn is the roles of employees and managers in an organization and how it affects training. Development...
Words: 979 - Pages: 4
...Training and Development - Test 2 Review Describe/Define the following on the job training methods and describe how and when to use them. Job Instruction Training • A formalized, structured, and systematic approach to on-the-job training that consists of four steps: preparation, instruction, performance, and follow up. • Job instruction training incorporates the principles of behavioral modeling. • The trainer demonstrates task performance on the job and then provides the trainee with opportunities to practice while the trainer provides feedback and reinforcement. • The trainer then monitors the trainee's performance on the job. • This method could be used for call centres. Performance Aid • A device that helps an employee perform his/her job. • Includes signs or props, trouble-shooting aids, instructions in sequence, a special tool or gauge, flashcards to help counsel clients, pictures, or posters and checklists. • Performance aids are used when memorization of sequences and tasks can take too much training time, especially if the task is not repeated daily. • They are also useful when performance is difficult, is executed infrequently, can be done slowly, and when the consequences of poor performance are serious. • Example - McDonald's uses laminated visual aids to remind trainees of the steps in a task as a form of visual reinforcement that they can refer to during training and on the job. Job Rotation • A training method in which trainees are...
Words: 750 - Pages: 3
...company laptop. These workstations will be rented and not purchased since each studio already has hardware that will use the new web based software. An estimated cost for the hardware rental is $1,500. This estimate was provided by quotes obtained from Corporate Audio Visual’s website, http://www.corpav.net/. The training will require 1 trainer for each software program. Since this training session will include the new CRM software and financing/accounting software, the session will require 2 trainers. Instructor costs are estimated at $1,543. This estimation is based on the hourly wage reported by the "Bureau of Labor Statistics, U.S. Department of Labor" (2012) website. Instructional materials will need to be provided in a hard copy and is estimated to be $250. Travel accommodations will need to be included since most of the participants will be arriving from out of state. An estimated cost of 5,500 includes airfare, hotel, transportation, and meals for both days of training. The facility where the training will take place is estimated to cost $327 per day and includes tables, chairs, and wireless internet. This estimation was based on the quote provided for The Mission Valley Training Room (“Mission Valley Training Room-Action Coach Business Coaching”, 2013). The total estimated cost for this training is $9,447. Estimated...
Words: 956 - Pages: 4
...“No one can be learnt for anything, you can just help to learn something " (Einstein) This chapter is dealing with the importance of staff development, objectives and roles of human resource management, the educational and training needs and methods of leadership development, career planning and team building. 13.1 The definition, purpose and role of personnel development within the human resource management system Once the organizational efficiency and effectiveness will be decided at the level of the individual work, the training in order to improve the performance is the function of human resource management. Those hotels and catering facilities who wants to develop in order to become competitive must organize programs to improve at the lower level of staff. The labour force improvement is the priority task of human resource management. Its main purpose is to encourage the staff for the desired behaviour and help them to achieve it. One of the main conditions of a successful operation is that the hotel or catering staff must have necessary knowledge, skills and competences which require reaching the mission. The importance of training and staff development is proved by the fact that the employees’ skills and competences became the core factor of success. One of the typical trends is in recent decades that the trainings are focusing on individual competencies, knowledge and skills are completed with programs which are developing ethical values. The activities...
Words: 9965 - Pages: 40
...many ingredients, and on what makes a company successfully. Bad decisions might lead to failures. Enough bad decisions then the replacement of the senior management must be happened, even in the football team. The Hierarchy in a football team is like it in the company. First, Coach as CEO, he control the whole team or company to lead them to the goals with many important determination. The Quarterback becomes his corporate president. And a deeply run organization also needs an offensive coordinator who is the business world would be The Chief Marketing Officer. The Defensive Coordinator would be the CFO or The General Consel in a complete company. His Goal is to prevent the opposing offense from gaining yards and scoring points. A football organization has many coordinators, trainers,… unlike the business company. There is a manager taking charge within a subset of the organization. Equally true within football teams— coaching staff, special teams, offensive players, defensive players, kickers, punters, and soon, have some expertise to contribute to the success of a team, so does business. Both business and football rely on strategy and the underlying tactics to achieve. Before the game, a coach would study films to evaluate the strengths and weaknesses of opponents in order to figure the strategy for the game. He also consider many variables such as the nature of stadium, indoor or outdoor, cold or wet weather…....
Words: 365 - Pages: 2
...students or employees are set up to potentially conceptualize class material more effectively as shown in a study which specifically focuses on chemistry demonstrations presented by teachers.Demonstrations often occur when trainee have a hard time connecting theories to actual practice or when trainee or employee are unable to understand application of theories. # the demonstration method shows how to do something or how something works. # demonstration involves showing by reason or proof explaining or making clear by use of examples or experiment. #this method is visual display of how something works or how to do something. As an example ,trainers show the trainees how to perform or how to do the task of the job.in order to be more specific demonstration should bebe accompanied by the discussion or lecture method # when the trainer has the audience actually perform a task by showing and explaining how to do it, tthis is called at demonstration # during demonstration the audience is encouraged to ask questions and request assistance as they try to do the task by themselves strength of demonstrations #students can learn from watching your step by step demonstrations and hearing your thinking process # demonstrations engage tthe students intrinsicllly they don't know they are learning when they are. # they can ask about what they see or hear at any point in the processes # active prior knowledge from the previous knknowledge # explained new information on a concrete level...
Words: 2549 - Pages: 11
...My company Change Your Life Fitness is a non-typical gym. Our goal at Change Your Life Fitness is to put fun back into fitness. Change Your Life Fitness has been formed to meet a specific need in an ever increasing competitive market. How is Change Your Life Fitness different? We offer a plethora of services, but you only pay a small fee for the services that you want to take advantage of. Our fitness center has no sign up fee(s) and only a ten dollar a month membership fee, which can be cancelled at any time. We offer nutritional assistance for the people that want to lose weight, we offer professional trainers for people that wish to increase muscle mass, we offer yogi for people that want to learn proper stretching and relaxation techniques, we offer different types of Jazzercise as well as Zumba. We offer child care services for single and working parents. Regardless of your fitness level you can find something at Change Your Life Fitness that will appeal to you. Our mission statement at Change Your Life Fitness is- “Change Your Life Fitness- We will help you achieve results that will change your life”. I want to make our fitness center someplace that has something for everyone. Fitness is such an important part in all of our lives, and I want Change Your Life Fitness to be part of that. I am aware that a mere ten dollar a month fee is not enough to get rich with. I plan on selling nutritional supplements, sports drinks, snacks as well as calorie correct prepared meals...
Words: 1796 - Pages: 8
...------------------------------------------------- Randy Pazen ------------------------------------------------- 2086 Koala Way Ventura, CA 93003 805-377-2323 randypazen@yahoo.com A results-oriented Senior-level Leadership and Organizational Development professional with over 20 years experience, specializing in driving workforce engagement by aligning human capital strategies with business drivers and focusing on strategic outcomes. Skill sets include; instructional design, creative facilitation, program development, consulting and coaching for employees up to the vice president level. Security Clearance: Secret (Active) PROFESSIONAL EXPERIENCE Northrop Grumman Corporation, Electronic Systems, Woodland Hills, CA 06/2005 – Present Senior Leadership and Organizational Development Consultant Research, design and implement strategic leadership and professional development services and programs on multiple campuses. This includes strategic planning, employee engagement, critical needs and gap analysis, new leader assimilation, team-building, performance management, workforce planning, retention, and structured coaching with employees, managers, directors, and vice-presidents. * Manage all aspects of the role-based Front Line Leader training program. Curriculum consists of 9 targeted workshops (64 total hours) taught 3 times annually in multiple states over a 4 year period * Created a strategy which increased participant attendance rates by 60%...
Words: 741 - Pages: 3
...Organization Focus and Goals HRM/326 June 1st, 2014 Organization Focus and Goals Most companies have to have goals set in order for them to work properly and know where to fix problems. This paper will talk about focus, goals and how to get to each. This will also talk about types of training that can be used to make each focus and goal real. Organizational current focus Most companies focus on training to help them get employees where they need to be. Most will have a focus on training to develop the job you have. Having the training helps the performance and enhance skills more effectively. Making sure that your training is at the required changes will give the allowable changes for a better change. Knowing what the demands are, you can help with the focus and training within a company. Having the focus on training, allows for the best growth within a company. When working for most companies, the government requires companies to have some type of training in place. When a company does not have training in place then it can be held accountable within state, federal, or even sued. Organization’s overarching goals Having a goal for overarching will provide companies with the direct problem solving concepts. This will help for those short, long, personal goals or undertaking for achieving each task in the companies. Making sure there is a goal set for a good administration guideline within management along with the leadership. Overarching goals will help a company...
Words: 1089 - Pages: 5
...Conceptualizing a Business-Lifestyle Fitness University of Phoenix-BUS/475 May 30, 2011 Susan Horvat Conceptualizing a Business-Lifestyle Fitness Throughout the history of human life, life expectancy averages have dramatically increased as we become more educated and aware of how to live longer. In the early 20th century, life expectancy has increased from 47.3 years of age to nearly 77 years of age in 2009 (Polan & Taylor, 2007). As we look at today’s awareness on health, most people are aware of early childhood vaccinations, government spending and debate on health care reform, and the growing debate on childhood obesity. The more we become concerned with the quality of life and prevention of many health diseases, life expectancy will continue to gradually increase. One popular approach to increasing awareness about healthy lifestyles includes the focus on maintaining a healthy eating lifestyle and living actively to ensure the human body is strong in every sense. More companies and businesses have started offering healthy alternatives to their product lines to remain competitive with the growing health awareness trends of most consumers. However, one aspect of healthy living which is just as important as healthy eating or awareness is the personal one-on-one guidance when concerning making the right food choices and fitness activities that individuals need. This industry has not been widely accepted or positively viewed as affordable and necessary. Lifestyle...
Words: 1331 - Pages: 6
...AREAS OF EXPERTISE Problem SolvingTeam Building Skills Mentorship & LeadershipCustomer ServiceMarketing strategies Communication skillsMulti-taskManage Projects EffectivelyTile SettingCement MasonryTECHNICIAL EXPERIENCE Microsoft Office (Word, Outlook, PowerPoint, Access, Excel)Adobe Collection (Photoshop, Dreamweaver, Illustrator)EPIC EMRACHIEVEMENTS Class Valedictorian Dean’s ListOSHA CardScaffold UserPower Tool UserEmployee Of The Month | | martise gray 5750 S. Lafayette Ave. 60621 Chicago, IL ------------------------------------------------- Mobile: 312-709-2157 • martise.gray@gmail.comSUMMARYTalented Individual that is confident in his work and great in sells. Exceptional patient care experience with a computer background to complete required tasks. Committed to the development and growth for providing excellent customer service. EDUCATIONMuchin College Prep Chicago, IL 06/14 High School Diploma Joliet Job Corps Joliet, IL 02/15 Trade: Tile Setting & Cement MasonryEXPERIENCEFootlocker Head Floor Salesman Chicago, IL 06/12-01/13 * Provide quality customer...
Words: 435 - Pages: 2
...A project report on training and development in reliance money — Document Transcript * 1. Projectsformba.blogspot.com A SUMMER TRAINING PROJECT ON “TRAINING AND DEVLOPMENT”Project Report Submitted By:-Submitted in Partial Fulfillment of the Requirements for the award of the degree of PGDM POST GRADUATE DIPLOMA IN MANAGEMENT, AICTE, Ministry of HRD, Government Of India, New Delhi SAI BALAJI EDUCATION SOCIETYINTERNATIONAL INSTITUTE OF MANAGEMENT AND HUMAN RESOURCE DEVELOPMENT (W) (IIMHRD)Projectsformba.blogspot.com * 2. Projectsformba.blogspot.com DECLARATIONI the undersign hereby declare that the project report entitled “Training andDevelopment” written and submitted by me to IIMHRD, Pune in partialfulfillment of the requirement for the award of PGDM under the guidance ofmy mentor……………, my guide …………….. and ………………. is myoriginal work and the conclusion drawn there in are based on the materialcollected by myself. I hereby declare also this study has not been permittedby me to publish anywhere.Place:Date:Projectsformba.blogspot.com * 3. Projectsformba.blogspot.com CERTIFICATE BY THE INSTITUTEThis is to certify that Miss ………………………………., the student ofPGDM has worked on summer project titled “Training and Development”in Lucknow after semester II in partial fulfillment of the requirement for theProgram. This is her original work to the best of my knowledge.Date: Director’s Signature:Seal: ACKNOWLEDGEMENTProjectsformba.blogspot.com * 4. Projectsformba.blogspot.comI take...
Words: 16791 - Pages: 68
...Harben M. del Rosario 1 Henry St., Kingsville Subdivision, Antipolo City 1870 (63)645.8425 / (+63920) 9453112 harben0904@hotmail.com CAREER OBJECTIVE To pursue a career in either Call Center Operations or Training in a company that offers advancements and opportunities where I can further enhance my skills and develop my knowledge. WORK EXPERIENCE September 2006 – August 2011 OPERATIONS MANAGER Customer Contact Center HSBC Electronic Data Processing (Philippines), Inc. 5150 Northbridgeway, Northgate Cyberzone, Alabang, Muntinlupa City • Manages the daily operations of the Customer Relationship Call Center Department by ensuring that all Key Performance Indicators are met, customers receive quality service through all channels of customer contact, supporting all product lines including partners and sales referrals or initiatives. • Manages all Training and Quality related activities and decides on the action plan to take prior to roll out to the whole Operations staff. • Responsible in ensuring that the Call Center Department is adherent to HSBC Group’s Compliance, Internal Control, and Business Continuity / Recovery Plan policies and procedure • Coordinates with all Stakeholders and maintain high level relationship to ensure that department performance, action items, and initiatives are well implemented • Participates and assists in analyzing forecasted call volume to optimize staffing for delivery...
Words: 1743 - Pages: 7
...employees support training activity; and what training resources are available. Table 3.3 provides questions that trainers should answer in an organizational analysis. Some combination of documentation, interviews, or focus groups of managers and individuals in the training function should be used to answer these questions. The strategic role of training influences the frequency and type of training and how the training function is organized in the company. In companies in which training is expected to contribute to the achievement of business strategies and goals, the amount of money allocated to training and the frequency of training will likely be higher than in companies in which training is done haphazardly or with no strategic intent in mind. For example, companies that believe learning contributes to their competitive advantage or that have adopted high-performance work systems (e.g., teams) are likely to have greater training budgets and conduct more training. The business strategy also influences the type of training. Companies that have adopted a disinvestment strategy are more likely to focus on Outplacement assistance and job search skills training than are companies with other strategic initiatives. Last, the greater the strategic role of training, the more likely the company will organize the training function using the business-embedded or Corporate University Model. Both these models emphasize that training is used to help solve business problems. Support of Managers...
Words: 7904 - Pages: 32
...Biyani's Think Tank Concept based notes HUMAN RESOURCE MANAGEMENT MBA II SEMESTER Deptt. of Management Biyani Girls College, Jaipur For more detail :- http://www.gurukpo.com MBA II SEMESTER (HUMAN RESOURCE MANAGEMENT) MODULE/UNIT 2 TRAINING DEFINITION : The term training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies. ... To make proficient with specialized instruction and practice. Meaning: It is a learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviours to enhance the performance of employees. Training is activity leading to skilled behavior. * It’s not what you want in life, but it knows how to reach it. * It’s not where you want to go, but it knows how to get there. * It’s not how high you want to rise, but it knows how to take off. * It may not be quite the outcome you were aiming for, but it will be an Outcome. * It’s not what you dream of doing, but it’s having the knowledge to do it * It’s not a set of goals, but it’s more like a vision * It’s not the goal you set, but it’s what you need to achieve it Training is about knowing where you stand (no matter how good or bad the current For more detail :- http://www.gurukpo.com situation looks) at present, and where you will be after some point of time. Training is about the acquisition of...
Words: 6542 - Pages: 27
