...key features for which AUTOMOTIVE SECTOR applies CRMsoftware: • Sales management shares customer information between sales, serviceand parts departments • Vehicle management gives complete vehicle data along with sales,service and financial history, as well as dealer and license information andowner and contact information • Activity and e-mail management systems link e-mails with associatedcontacts, leads and opportunities • Service management increases customer loyalty by enabling consistent,personalized interaction across all customer touch points including,telephone, e-mail, Web, wireless devices and in-person meetings. Tata Motors implemented Oracle's Siebel Automotive, a comprehensivecustomer relationship management (CRM) solution designed specifically forcompanies in the automotive industry. Seamlessly integrated with Tata Motors’dealer management system and SAP back-office applications, Siebel Automotivehas delivered significant benefits across the extended organization, includingimproved customer satisfaction, increased revenue and productivity, andreduced costs. By tightly integrating Siebel Automotive and its dealermanagement system, TATA has streamlined transactions and ensured thatdealers capture customer data as a part of their normal operations. The solutionprovides a 360-degree view of customers to the extended organization, withappropriate visibility controls to ensure that one dealer is not privy toinformation from another. To further enlist dealer...
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...GROUP PROJECT Joe & Sugars Cafe: Evaluation of CRM/POS Systems for Implementation Lindsay Crigler, Gracie Flyg Brooke Hewitt, Katie Keeney, and Grace McCrary BA 550 Management Information Systems December 7th, 2014 1 GROUP PROJECT Abstract Advancements in point of sale technologies are making it easier than ever to run a business. Traditional systems complete orders and payments from a standalone terminal, however POS today's POS systems can do multiple useful things. Examples of the POS’ services includes processing credit cards, and using mobile devices to transmit sales data to other software a business already uses. Many POS systems now come with builtin customer relationship management (CRM) features. These advances in technology allow business owners to perform operations like inputting customer information, creating sales reports, and updating customer databases in the cloud with ease. Businesses can save time and money, and grow as a company 2 by using POS data to build solid relationships and deliver the best customer experience possible. This analysis and evaluation of POS & CRM systems is for Joe & Sugars Cafe in La Grande, Oregon. The evaluation will examine the existing system, compare two possibilities of new operating systems, and give a recommendation based on the analysis. GROUP PROJECT Joe & Sugars Cafe is a coffee shop located in La Grande, Oregon on what is called the ...
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...Fall 2014 | MIS 535 | small business consultation on the implementation of a Contact resource management (CRM) system | | Table of Contents I. Abstract II. Brief Company background III. Discussion of business problem IV. High level solution V. Benefits of solving the problem VI. Business/technical approach VII. Business process changes VIII. Conclusions and overall recommendations IX. High-level implementation plan X. Summary of project References I. Abstract This proposal will detail how the purchase and implementation of CRM system not only eliminates the current challenges Aces Wild Casino Parties’(AWCP) faces in data mining, data sharing, and effective email follow-up/marketing, but also that once a CRM is purchased and fully implemented some of the benefits that can be expected are: * AWCP customer data becomes centrally managed, eliminating duplicates and providing more security for sensitive information. In addition, sales overlap can be eliminated. * AWCP marketing teams have access to better quality customer information and can effectively reach out with more targeted campaigns. * Sales pipeline reports become more accurate and can be used for forecasting cash flow predictions. * AWCP management decision-making processes are streamlined due to the wealth of customer and sales information provided by a properly maintained CRM system * AWCP customer retention is improved due to a variety...
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...BAT • One of the Top Three global players in the tobacco industry • Distributing to 120 end markets in five regional divisions • Saw the need to replace existing sales force automation system • Implemented distributed approach to develop the MaxFli System • Currently – Three operating end markets – Approximately six month implementation time for each – Consultant: Joint Venture named Ciberion Sales Force Automation and Customer Relationship Management SFA • Automatically records all the stages in a sales process from beginning to end. • Ensuring that sales efforts are not duplicated, reducing the risk of irritating customers. CRM • A system for managing a company’s interactions with current and future customers • Synchronizes the efforts of sales, marketing, and support MaxFli was designed to incorporate both of these Strengths Weaknesses SWOT Analysis Threats Opportunities Strengths • Realization for the need of IT changes • Use of a distributed approach for development and design • Similar business processes • Existing MaxFli software as a reference and employees who have developed MaxFli software • Phased implementation strategy • Good Training Framework Weaknesses • Large number of end-markets • Unique needs for each and every market • Difficult to implement packaged s/w for varying markets • Scope of the project • Poor education of MaxFli • Not implementing the training activity • Hardware limitations Opportunities • 117...
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...Mount Auburn Hospital: Physician Order Entry Physician Order Entry (POE) * An additional module to the PCI by MEDITECH * Intended to reduce preventable ADEs (Adverse Drug Effects) * Pilot implementation to be done in the labor and delivery unit Overview of the Current Process | Overview of the Proposed Process | Objectives and suggested recommendations Training of staff Any implementation of an extensive system such a POE needs to ensure all stakeholders are onboard the new process. This requires them to accept the changes as well as being sufficiently trained to take advantages of POE. To address the first issue, we suggest involving physicians, nurses, pharmacists etc. early on in the designing the system and discussing their key concerns. Once the entire staff feels part of the team implementing the change, they are more likely to accept it than if asked to adopt a predetermined decision. A system adoption statistic can be released monthly to encourage each ward to compete and speedily implement the new change. For training, staff should be fully trained in a seminar about the key aspects of the system that concern them. A systems manager should always be available for troubleshooting. Expansion of system adoption The decision to implement the phase 1 of POE in labour and delivery ward makes sense as the medication and treatments there are much simpler to try out the new system. POE system can be tested here for months and changes suggested can be implemented...
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...and Marketing Department is initiating a Frequent Shopper Program to track customer purchase patterns and offer shopper incentives through a loyalty point programs. The beginning of this program will assist the Kudler Fine Food in inspiring customer loyalty and react to customer shopping orientations. For the customers of Kudler Fine Foods, specialty items are more vital than the price of the items they are intended to purchase, so in this case rather than offering daily discounts for purchase frequency, the company has united with a loyalty points program to reward customers with redeemable points for high-value gift items, airline advances or other specialty foods. The implementation of a frequent shopper program would be most beneficial by meeting the needs of customers. To have a successful implementation a few items need to be covered. Brainstorming with stakeholders to talk the actual feasibility of the project, to cover the project flow and rate of returns. Operationally the system is self would not need much training of employees. An upgrade will be needed for the networks infrastructure which will help future profits, while the current...
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...Operational Systems Analytical Systems Usage Definitely need to be used. Carry ‘bread and butter’ operations of the company Not mandatory to be used. Enable employees to do the job better Cost Fixed cost. Cost is justifiable. No ROI The ROI is zero if system is not used Requirements Requirements are well defined Very fuzzy requirements Importance Efficiency is the top most (measurable) Effectiveness is the top most (not measurable) Data type Internal, hard data(historical) External, soft data(future) Data quality Complete. Timely. 100% accurate For what decisions, the data is going to be used? Balance quality of data with cost. Satisficing data is enough. Design process Waterfall Spiral Implementation Full scale at first go-live Evolves due to changes in environment. Implementation will not be completed. User responsibility End users of an agreed system Analytical systems are owned and driven by users. Example Credit card Transaction processing system Succession Planning system 3. Why Analytical systems are a different breed 1. Analytical systems need not be mandatorily used. 2. They help the employees to do their job better. 3. The users should recognize that business cannot function as usual and they should have the desire and ability to change how they do their jobs. The usage of analytical systems depends on this. 4....
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...California. In addition to the core entities, Riordan Manufacturing has a joint business venture located in Hangzou, China. Investigation into the company’s operating procedures and expenses revealed several shortfalls requiring immediate attention. The implementation of a streamlined Enterprise Resource Plan (ERP) and Electronic Database Interchange (EDI) is expected to reduce operational costs by 10% while improving cycle time by 15%. The finance and accounting departments are struggling with their existing record keeping and database configuration. The resources identified at each facility are made up of disparate and antiquated equipment. Current operations for the consolidated close of the General Ledger are completed, at a minimum, 15-20 days past deadline. Additionally, the current system adds unnecessary administrative costs for personnel re-adding documents that are manually written or not compatible with HQ IT systems. Monthly audits are daunting, costly, and labor intensive. Additionally, there is an immediate need for government compliance to meet the specific demands of that customer base. The entire financial and accounting focus can benefit greatly and exceed current operating goals by the implementation of a standardized and modern information system upgrade. The standardized systems will streamline support efforts, resolving a majority of current administrative inconsistencies. Operational efforts will also benefit through reliable information dissemination...
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...Deloitte & Touches’ revolutionary implementation of Women’s Initiative, serves as one of the most transformational changes any company has ever seen. Deloitte thought women were leaving their company in order to fulfill their wifely and motherly duties. The truth of the matter is they left due to not being considered for partnership roles. When CEO Mike Cook at the time realized the significant impact it was having on the business, he implemented a two day intensive workshop for “the Retention and Advancement of Women”. Implementing Women’s Initiative led to a solid foundation surrounded by an environment full of support and development of not just women but men as well. In reading the Women’s Initiative Annual report I felt that women as buyers (WAB) serve as an advancement towards this movement. Currently women account for 85% of all consumer purchases. Deloitte recognized that women executives within the marketplace were increasing. Currently Deloitte is offering a WAB workshop to its professionals in order to better understand the way women process there purchasing decisions. Such examples of how women provided a trusting relationship amongst their clients by providing personal life stories and their way of paying close attention to detail. The WAB has provided other lessons as well for both men and women: 1. Women have a tendency to sit “ face to face” where are men seat beside themselves and consider their mail client “ Right-hand man” 2. Women...
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...INTRODUCTION Real Estate Management System is website which is helpful for Builders as well as a individual as Buyers or Seller. In the currently all the activities are done manually. It is very tough for person to contact a appropriate Buyer or Seller. Our Real Estate Management System deals with the various activities related to the students. There are mainly 3 modules in this software * Search * Post * List On this Website we can register as a Individual, Agent or Builder. Administrator has the power to activate and deactivate the user account Administrator can also add new user and can edit and delete a user. A Builder can register as user and can buy and sell Properties. An Agent can suggest for buying and selling Properties. An Individual can register as a user and can list, buy and sell properties. SYSTEM ANALYSIS EXISTING SYSTEM: System Analysis is a detailed study of the various operations performed by a system and their relationships within and outside of the system. Here the key question is- what all problems exist in the present system? What must be done to solve the problem? Analysis begins when a user begins its registration & starts to search, list & post property. During analysis, data collected on the various files, decision points and transactions handled by the present system. The commonly used tools in the system are Data Flow Diagram, activity diagram, sequence diagram, collaboration diagram, etc. Training, experience and common...
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...policies were made, there was a process to developing a policy for a particular business. All companies, corporation, or business will have policies set in place. This holds true for the foundation for AIDS/HIV. While putting together certain regulation for research groups, this foundation also has to follow each step in the policy process. Coming up with that policy was a process and throughout this paper we will discuss the policy process and what it takes to ensure the write policy has been made to protect the company, consumers and all of its employees. The policy process has certain steps that have to be taken before having a successful outcome. These important steps are as follows: The formulation stage, the legislative stage and the implementation stage. Throughout this paper we will discuss in detail what each step of the policy process consists of, as well as give examples for each step. Also, while discussing how the AIDS/HIV foundation has to follow the same steps while searching for cures. Although, the policy process is made up of many steps, there are only a few main steps to receiving a successful policy. Each step in the policy process can prove to take a lengthy amount...
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...Consulting to help analyze whether to upgrade current software or to acquire new software and then to implement the chosen application. The analysis should include all aspects and considerations of what the resort needs from their word processing capabilities now and in the future. The analysis should also include what the changes the resort and the users of the word processing software will face before, during and after implementation. Utilizing Smith Systems Consulting Boardman Management Group has hired Smith Systems Consulting to help analysis and implement Baderman Island Resort’s processing software problem. Boardman Management Group will utilize the expertise of Smith Systems Consulting in many ways to ensure the resort successful implementation of upgraded or new word processing software. Smith Systems Consulting will analyze every aspect of the project including the problem with the current word processing software, the requirement for the new or upgraded software, the software implementation itself and the changes after the software implementation. To be more specific Smith Systems Consulting will follow a systems development life cycle (SDLC). For now Smith Systems Consulting will be focusing on the analysis...
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...IT Project Implementation Failures Mayelin Vargas HCS/483 03/01/2012 Michael Aiken University of Phoenix When implementing an IT project, many factors and indicators can play into failures of such a project. As seen in the case study of Memorial Health System, the CPOE implementation faced different issues indicating the project failure. In this paper, five reasons of project failure would be identified. It would show how these indicators manifested at Memorial Health System. I will describe what I have done differently to eliminate or minimize the effect of the indicator. Some of the reasons for project failure include; Organizational Baggage, Lack of Belief in the Project, Lack of Candor, Invisible Progress, and Failure to Respect Uncertainty. The first reason for project failure at Memorial was Organizational Baggage. When the Project was first introduced by Dryer and Roberts, a member asked if it was possible to finish this project on the time expected since they took two years just to set up emails at a previous project: therefore, previous project failures was still been questioned when it came to the timeline. The second reason for project failure at this organization was the lack of Belief in the project. Most individuals in the organization were opposed to the providers order entry system. When the IT project was first introduced many feared that the work -load would increment if verbal orders were substituted by computer entry orders. The third reason for...
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...IT Project Implementations Failures Joseph Garcia HCS/483 7/4/2011 Eric Rios IT Project Implementations Failures There are many factors that play into failures of implementing an IT project. As in the Case Study – Memorial Health System CPOE Implementation there were clearly barriers set in place that affected leadership and staff. The purpose of this paper is to examine CPOE implementation barriers within the Memorial Health System and to determine possible methods to overcoming these challenges. Any project or initiative is destined for trouble if its objectives and purpose are unclear. One of the many barriers present was the lack of vision shared within the organization between the physicians and management. They worried their workload would increase because CPOE systems replace verbal orders with computer-entered orders by doctors. Dr. Mark Allen, a primary care physician commented, “The hospital is trying to turn me into a $12-an-hour secretary and they aren’t even paying me $12 an hour.” (Wager, Lee, & Glaser, 2009) The desire to obtain a shared vision as a whole should have resulted in a presentation of what the purpose of the CPOE initiative was intended to achieve. As was the result when some of the doctors that had not left the system attended the CPOE vendor’s annual user group meeting. They saw the release of the vendor’s most recent system and immediately decided they wanted it for Memorial. Another concern with the project was the leadership put in...
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...Compensation and Benefit Plans Name: Institution: The strategic goal of any company is to provide the best service to customers while remaining cost effective and decreasing expenses. The company’s decision to hire a Computer Information System (CIS) Programmer is aimed at helping the company close the organization’s current gap and save the organization money in the long run. The incoming CIS programmer is expected to help the company achieve a stress free working environment for the rest of the employees and help the company make more profits from delivering to the company’s expectations. Hiring a new employee calls for implementation of a compensation and benefits plan that meets the needs of both the employee and the hiring organization. Benefits plan are designed to address specific needs and are often not in cash form. There are different approaches that an organization can choose to use while implementing a compensation and benefit plan. One such justifiable approach is one that recommends that the employee get insurance benefits, health and security benefits, vacation pay, stock options, profit sharing, contribution to retirement and pay for time not worked. Benefits are forms of value, apart from payment, that are given to employees in return for their inputs to the organization. There are other forms of intangible benefits that the company can decide to extend to the employee, which includes,...
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