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Customer Service Management

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Submitted By lherrmann90
Words 366
Pages 2
When one starts a business it is important for the owner to be present at all times to set the standard of customer service. I believe that customers set a standard of how they would like the businesses to act. They get used to a certain type of service and would expect it when they are there. When owners hand over the business operation to others, it tends to lose the “special quality” it once had. Ways a business could still be”there” but not is by setting up a microphone and camera system where employees deal with customers. They also, can make their computers at work connect with their personal. This is personally how my boss makes sure we are satisfying the consumers needs. If there is a dispute all he has to do is go back and look at the time the video camera and sounds system. This has become helpful in many situations. Also, when we make mistakes at work all he has to do is log onto his computer from home and fix our mistakes and then log back out. When he does this we can see what he is doing. At anytime he is able to log into the computer and see what we are looking at on the computer.

There are many different jobs responsibilities one is assigned to in a company. In Coca-Cola Company a financial manager will be in charge of everyone pay checks and cost of supplies. The production and operations manager are in charge of making sure all employees working are doing what they can to get production out the door. The one who is in charge of getting the product out there for potential customers to see is marketing. They work on strategies that appeal to the public that make them want to buy the product. The administrative manager looks over everyone’s email, phone calls, billing, and so forth. While the Information technology manager does work with all the technology needed to maintain productivity within the company. The foreman

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