1.it is important to communicate in the workplace setting because it helps build trust with the children and other employees, it also encourages them to talk to you and ask for help etc, whilst communication it is important to use a certain tone of voice and body language to the subject you're talking about.Children find it easier to talk to you about their emotions if you communicate with them.for example when you communicate with a child it open trust and forms a relationship then they will open up to you or seek advice if they are feel sad or happy etc.

2.It is important to know how the child/parent/employee likes to be addressed, for example some people prefer Ms or Mr others prefer their first name.

Some children communicate in different ways ,for example for children need a translator or if they are deaf they need a …show more content…
example:

Hearing loss-

hearing loss is a hard barrier to overcome it is very important that your lips are visible to them clearly as they may be able to lip read if not it is important to write down any information and also make sure any background noise is low as they might also have a hearing aide. if you are working with a deaf child it would also be helpful if you learned the basics of sign language if you are going to be working regularly with the child.

Confidentiality is ensuring and maintaining the privacy in the workplace.

Confidentiality in the work place setting is also about keeping anything the parent ,pupil or teacher tells you that must be kept private.

information about the individual should only be shared to those who are supposed to know also making sure anything written or on a computer cannot be accessed by anyone who should not know, parents should only have access to files about their own children and nobody