...Decision Support System SYNOPSIS DSS Development 1. General idea of design and development process approaches: a. Traditional systems analysis and design, SDLC approach. b. An iterative, speedy prototyping c. Managers can develop their own personal DSS 2. Investigate alternative designs along with the development process approaches a. Building effective DSS is important matter b. Choose an approach that increases the chances of benefits of DSS c. Building a DSS is a difficult task since different employees have different job responsibilities and take different decisions. 3. Decision oriented Design Approach a. Pre design description and diagnosis of decision making functions b. Diagnosis of current decision making is to be prepared c. Determine how decisions are currently made 4. Decision orientation is the key a. Specify changes in decision process b. Flow chart the process c. Specify what specific improvements in the decision performance are to be made 5. Diagnostic Steps a. Collect data on present decision making b. Use interviews, observations or pervious records. c. Establish a logical description of the same d. Specify a norm as to how a decision should be made 6. Decision process audit plan a. What will be audited and by whom? b. Examine and diagram the process? c. Observe and collect data? d. Evaluate performance e. Reporting and recommendations are done accordingly 1 Decision Support System 7. Reaching a diagnosis a. Focus on identifying...
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...President Barack Obama used a Decision Support System called Neighbor to Neighbor during his 2008 campaign. This DSS contained names, addresses, issues of interest and data to that particular voter, and past voting records of each voter that were undecided in the campaign. This system allowed Obama’s staff members to create effective customized speeches, fliers, etc. that would ultimately convince that particular voter to vote for Obama (Decision Support…). Decision support systems are being used to influence presidential elections. Mitt Romney for example began a secretive data-mining project, to look through American’s information such as, purchasing history and church attendance in order to identify likely wealthy donors. For his election data-mining project, this will rely on thousands of expensive databases that are legally bought/sold behind the scenes by corporations. This includes credit accounts, families and children, voter registrations, charitable contributions, property tax records, and survey responses. This database combined with marketing data creates a psychographic data analysis, which then flushes out Americans consumer behavior and habits. Decision Support Services (DSS) is technology that is available to turn your sales data and statistics into efficient management tools and organized reports. One useful DSS offerings is provided via IMSMART which allows your company to customize reports based off of the information you’re interested in. IMSMART offers...
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...Decision Support Systems December 22, 2014 Decision Support Systems Many businesses are faced with situations that need critical analysis, compilation of raw data, circulation of precise documents and effective utilization of computer systems. Frito Lay is an example of a company who implemented various decision support systems (DSS) into their business model. A DSS is a “highly flexible and interactive IT system that is designed to support decision making when the problem is not structured.” (Haag, Cummins p.162) Managers require information to guide their organization in the right direction. DSS increases productivity, efficiency, and enhances understanding of business processes. DSS helped carve their business success, facilitate management making qualitative decisions, and turned their raw data into valued information that was needed by employees and management. DSS assist the management and employees of Frito-Lay by delivering statistical and data retrieving systems. Employees of Frito-Lay also used DSS systems in searching information that was germane to their job function. The three main components of a DSS are model management, data management and interface management. “The model requests the information from the data management component, analyzes the information, and sends the results to the user interface management component, which in turn passes the results back,” (Haag, Cummins p.163) to the user. There are many types of DSS systems and hybrid DSS systems...
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...Decision Support System (DSS) A Decision Support System (DSS) is an interactive computer-based system or subsystem which is meant for helping out decision makers in using several communications technologies, data, documents, knowledge and/or models for the identification and resolution of a number of problems, completion of tasks related to decision process, and formulation of adequate decisions. The term, Decision Support System is generally used to refer to any computer-based application which is designed to enhance the abilities of a person or a group of individuals in making efficient and effective decisions. In addition to that, Decision Support System is also a frequently explored academic field of research which takes of designing and implementation processes of Decision Support Systems along with the analysis of their areas of application. All in all, Decision Support Systems come under an umbrella of the computerized information system which can effectively manage and support all activities related to effective decision making. There are five more specific types of Decision Support Systems as listed below (DSS Basics): * Communication-driven Decision Support System * Data-driven Decision Support System * Document-driven Decision Support System * Knowledge-driven Decision Support System * Model-driven Decision Support System In general, decision support systems usually gather and present organizational information that help them generating (decision...
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...Computerized Decision Support System Computerizing health care is said to be an effective method not only transforming the quality of health care, but also reducing the cost as well. Electronic health records have been implemented in healthcare facilities throughout the nation to enhance their outcomes. Electronic health records can enhance healthcare with a variety of means collectively known as computerized decision support system (CDSS). The purpose of a CDSS is to deliver patient-specific information centered on substantial knowledge. Implementing a CDSS is expected to depress numerous challenges in healthcare. Challenges such as treatment blunders and high costs will no longer be an issue for concern. The CDSS may function as an instrument to aid clinicians in management as well as a memory aid. The CDSS is an information technology that assists healthcare professionals with the medical process to improve the patients’ health and the quality of the healthcare system. By providing patient data, medical content, clinical recommendations, and explanations, physicians can effectively treat his or her patients in a timely fashion. Initially physicians would merely input information about the patient into his or her data system, and the CDSS would present him or her with the diagnosis solution for the patient. At that point, the physician would take the appropriate steps to act on the output that the CDSS provided them with. Today physicians work together with the CDSS to produce...
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...Decision support systems are a lesson of computer-based information systems plus knowledge based systems which support decision making activities. Since there are numerous methods for decision-making, moreover, because of the wide range of dominions in which decisions are made, thus, the concept of decision support system (DSS) is very wide-ranging. A DSS may take several different formulae. In general, we can assure that a DSS is a computer system in order to aid for making decisions. A decision is an optimal among alternatives based on estimations, valuation and of the standard of those substitutes. However, supporting a decision means assisting employee working alone, or in a group gathers intelligence as teamwork and the best and appropriate for the organization. In addition, supporting the optimal making process involves backup, the appraisal and/or the comparison of alternatives. In practice, references of DSS are commonly references to computer applications that perform by means of supporting role. The decision support system has been well-defined in various ways by different scholars and managers. On contrary, others define a DSS rather mainly is "a computer-based system that aids the process of decision making." For instance, Turban expresses exactly as "an interactive, flexible, and adaptable computer-based information system, specially developed for supporting the solution of a non-structured management problem for improved decision making. It utilizes data, provides...
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... 1.1 - What is decision making? 4 1.2 - What is a Decision Support System? 4 2- Literature Review 6 2.1 - DSS in the technical support world 6 2.2 - Important attributes of a Decision Support System 6 2.3 - Capabilities offered by DSS 7 3- Discussion and Analysis: 9 3.1 – How is technical support and Decision support linked together? 9 3.2 – Technical Support and Decision Support Systems 9 4 - DSS implementation: 11 4.1.- Implementation Strategies 11 4.1.1.- Divide the project into manageable pieces 11 4.1.2.- Keep the solution simple 11 4.1.3.- Develop a satisfactory support base 11 4.1.4.- Meet user needs and institutionalize system 12 4.2 - A real-life case on how a company implemented and integrated a decision Support System. 13 3Com ASSIST Customer service web site 13 Speeding problem resolution 13 Minimum development and maximum benefit 14 Quick Resolution 14 4.3.- Support delivery process 15 4- Conclusion 17 References 18 Abstract In today’s world, business is rapidly evolving and there’s a greater need to make better-informed decisions using the fast flowing and wide variety of information available. This paper is about how Decision Support Systems (DSS) contribute positively to technical support department in different organizations and how managers across several industries use a DSS to assist in tactical decision-making. We discuss what a DSS is and how it plays a significant role in managerial decision-making. Computer-based...
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...detail the characteristics of automated decision support (ADS) systems. Also provide an example of a process that can be supported by an ADS system. In this fast paced economy where decisions have to be made quickly to meet the requirements of the market, managers need more than just enterprise data at hand. Although, humans can never be replaced by technology but there are some decisions to repetitive tasks in an organization that may not need a human intervention. “Decision automation is a deceptively simple and intriguingly complex concept. On the surface, the idea is that a computer program is making decisions. A decision automation system is not a decision support system. Rather a decision automation system eliminates the need for a human decision maker in a programmed decision situation. Business rules and programmed instructions are triggered by events and contingent choices are made. The greatly expanded and evolving computing infrastructure makes it increasingly cost effective to apply decision automation in situations where that had been prohibitively costly” (Dan Power, 2011). Automated decision support (ADS) systems are basically rule-based systems that automatically provide solutions to repetitive managerial problems. In implementing the ADS systems, organizations use business analytic models to create business rules that are used to trigger the automatic decisions. Business rules are the criteria used for taking a decision. For example, in a simple inventory control...
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...Decision Support Managers in any organization face decision-making scenarios in almost every segment of their operations; whether if it is deciding to use a business-to-business (B2B) commerce model, which security system to use for its IT department, and even deciding on employee benefit plans. The bottom line is organizations cannot be competitive without making crucial decisions. Executives use decision-making systems to enhance their sales because most of their decisions are unstructured or semi structured. Accordingly, they need the best tools to help them. In addition, the more information they have, based on internal experiences or from external sources, the better their decisions. “By combining massive amounts of data with sophisticated analytical models and tools, and by making the system easy to use, they provide a much better source of information to use in the decision-making process” (Studymode.com, 2012) In relation to Information Technology, a decision support system (DSS) is a computer-based, information system intended to assist decision makers in approaching ill-structured problems by offering diagnostic models and access to databases (Haag & Cummings, 2008, pg. 162). Advantages and disadvantages of using decision support systems for decision-making The advantages of using decision support systems are (1) increased productivity, (2) increased understanding, (3) increased speed, (4) increased flexibility, (5) reduced problem complexity, and (6) reduced...
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...Moriarty Technologies have developed a Decision Support System to analyse Steam Age Emporiums sales data and different business options in order to determine the best case scenario for the business. It was established that the best business strategy for your company would be to adopt Store Recommended Mark-up as your pricing method, Monsieur Bonacieux Transport as your freight solution and Brunei as your country of import. Additionally, recommendations for the business to offer discounts, free freight delivery and to monitor fluctuations in exchange rates have been made. A Decision Support System (DSS) is an information system built to support the phases of a users decision making process (Mora, Forgionne & Gupta 2003, p. preface). It provides assistance in manipulating and evaluating large amounts of detailed data to choose from many different courses of action (Baltzan, Lynch & Blakey 2013). These features make it the appropriate tool for this project as over 1000 rows and 29 columns of data needed to be manipulated and analysed to create 8 different scenarios to allow the best decision to be made. The DDS was utilised to analyse sales data to determine that the Store Mark-up type would be the most beneficial option for the business. Analysis of the ‘Selling Price’ column of the Report was conducted to ensure that other factors such as discounts would not affect the outcomes. The DDS determined that the Store Recommended Mark-up would generate $169 559.42 versus...
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...DECISION SUPPORT SYSTEM AIMS TO SUPPORT BETTER BUSINESS DECISION-MAKING IN TELECOM SECTOR OF PAKISTAN Thesis Presented to the Faculty of INSTITUTE OF BUSINESS AND INFORMATION TECHNOLOGY In Fulfillment of the Requirements for the Degree of Master of Business and information technology By Muhammad Taimoor Khalid F09MB023 Contents DECLARATION 6 ACKNOWLEDGEMENTS 7 Executive Summary 8 INTRODUCTION 9 Decision Support System 10 Telecommunication Sector in Pakistan 13 PROBLEM DEVELOPMENT 14 Significance of the study 15 Study Objectives 15 Research Research Query#s 15 Relevant Variables 16 Dependent variables: 16 Independent variables: 16 Research Hypothesis 16 Hypothesis # 1 16 Hypothesis # 2 16 Hypothesis # 3 17 Hypothesis # 4 17 LITERATURE REVIEW 18 “ 21 “ 21 (Business psychology and organisational behaviour 21 “ 22 “ 22 RESEARCH METHODOLOGY 23 Introduction to chapter 24 Research Design: 24 Purpose of research 25 Data Processing and Analysis 25 Primary and Secondary data 25 Regression Equation 26 Comparative Analysis 28 Dss and Comapny 28 Respondent age 28 Respondent sex 29 Respondent Work Experience 29 Respondent Qualification 30 Research Query’s Analysis 31 Research Query# 1 31 Research Query# 2 31 Research Query# 3 31 Research Query# 4 32 Research...
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...COURSE: Management Information Systems Professor: Ms. Solza Grceva Student: Bjanka Tunteva 117671 Date: May 9th, 2014 TABLE OF CONTENTS Background…………………………………………………………………...…………3 Decision Making Process………………………………………………..………3-4 How the system supports the Decision Making Process……………..4 Security Breaching……………………………………………………………………5 Implementation of the System……………………………………………….5-6 Benefits of the Implementation………………………………………………... 6 Financial Analysis………………………………………………………………….7-8 S.W.O.T. Analysis………………………………………………………………………8 References……………………………………………………………………………….9 UNILEVER SECURES ITS MOBILE DEVICES Background Unilever is a $54 billion Anglo-Dutch multi-national company that operates in 57 countries, with headquarters in the UK and Netherlands. It is well known for their manufacturing brands such as Q-Tips, Ben and Jerry’s, Hellmans, Lux, Dove personal care products, Lipton tea, home care etc. With a portfolio of over 400 brands, Unilever is constantly growing, expanding and extending their projects for production of innovative products. However, in order to make informed decisions on how to act on innovative ideas, they first must understand and evaluate their risks and be able to grasp opportunities. In March 2004, Unilever’s senior management ordered the company’s top executives to be equipped with mobile phone devices to increase their productivity. The company selected BlackBerry mobile phones because they were the leader in their category...
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...Decision support systems and Business Intelligence: an overview Contents Course introduction 1–3 Module one objectives 1–3 Use of Study Guide 1–3 Suggested study schedule 1–4 Readings 1–4 Changing business environments and computerised decision support 1–4 Managerial decision-making 1–5 Computerised support for decision making: systems and technologies 1–5 The systems 1–5 The technologies 1–5 A framework for decision support 1–6 Management science 1–6 Concept of decision support systems & business intelligence 1–7 DSS – BI connection 1–7 Course plan and themes 1–7 Conclusion 1–8 Course introduction This first module aims to provide an overview of the topic and provide the broad backdrop into which the other modules will fit. Today’s business environment is constantly changing, and it is becoming more and more complex. Private and public organizations are required to respond quickly to changing conditions; be it government regulations or informed customers or market conditions. This requires organizations to be agile and to make frequent and quick strategic, tactical, and operational decisions. Making such decisions may require considerable amounts of relevant data, information, and knowledge. Processing these, in the framework of the needed decisions, must be done quickly, frequently in real time, and usually requires some computerized support. This course is about using business intelligence as computerized support for managerial...
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...Contents PART A- Servqual Analysis- Data Standardization and Analysis 1. Introduction 2 1.1 Service quality and customer satisfaction. 2 1.2 Measuring service quality 2 2. ANALYSIS OF SERVQUAL DATA 3 2.1 Data Standardization 3 2.2 Survey 5 2.3 Expectations and Perceptions 6 2.4 Confidence interval: 7 2.5 Dimensions 8 3 TOWN WISE ANALYSIS 9 4 Comparative Analysis of Key Results 10 5. Conclusion 11 PART B: VISA: Multi Attribute value Analysis and Multi Criteria Decision Analysis 1. Scope 12 2. Tree development 13 2.1. Cost: 13 2.2 Staff- 14 2.3 Issues: 14 3. Sensitivity Analysis. 15 3.1 Stakeholder: Local Authority 15 3.2. Stakeholder: Staff 15 3.3 Stakeholder: Tenants 16 4. Process of Scoring and weighting 16 4.1 Stakeholder: Local authority – 16 4.2 Stakeholder: Staff – 17 4.3 Stakeholder: Tenant – 17 5. Recommendation: 17 1. Introduction The Department is responsible for renting out and maintaining the housing stock (houses and apartments) of the local authority which covers a large geographic area in Scotland. The housing stock is rented out to several thousand local people on a long-term basis. The Department is committed to providing a quality service to its tenants and to help with this the Department decided earlier this year to undertake a tenant satisfaction survey. The intent behind the survey was to identify current levels of tenant satisfaction with the service provided by the Department and to...
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...How Management Accounting Information Supports Decision Making QUESTIONS 1-1 Management accounting is a discipline that designs planning and performance measurement systems, using financial and nonfinancial information, to help an organization develop and implement its strategy. The information must be relevant and helpful, and customized to serve multiple purposes, such as making decisions, allocating resources, and monitoring, evaluating, and rewarding performance. Information for the -plan‖ and -do‖ steps of the PDCA cycle includes prospective data on costs, profits, efficiency, and quality associated with alternative ways to produce or provide goods or services. Information for the -check‖ and -act‖ steps includes assessments of how well the organization is achieving its objectives. Common information requirements include measures of cost, quality, profitability, and timeliness. 1-2 A company's operators, managers, and executives need information for their operational control and improvement activities, as well as on the performance of their individual processes, products, services, and customers. This information is important to direct managers' attention to areas where improvement is needed, to provide feedback on activities, and to monitor and evaluate the performance of operators, departments, divisions, and business units and their managers. This information should be created and produced based on the internal need for operational and strategic information...
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