...demonstrating how my leadership style and emotional intelligence have evolved. I will highlight what I think it takes to be an effective leader that gets results as well as what I will have to do to achieve just this. Currently my strength as a leader is made evident in my ability to energize and motivate those around me to strive for excellence while my weakness surrounds lack of candor as I tend to avoid confrontation and making unpopular decisions so as not to be disliked by anyone. My goal is to become a better leader using my DISC profile as a guide in how to lead various styles and practicing emotional intelligence. Introduction The difference between good companies and great companies is leadership. With this belief in mind I have made it my life’s mission to continue to excel and to improve as a leader which is what led me to read the book Winning and then later to enroll in the Jack Welch management Institute. My leadership style is CD and the description that it gives rings true to my attitude towards leading my team. I strive for excellence and I expect excellence from them as well. I have a no- nonsense approach to management and I am result oriented with the ability to balance speed and quality. This speaks perfectly to the competitive advantage of the Lab (my then production company now advertising agency) we are known for giving high quality work in record time, and that sometimes comes with unrealistic deadlines and sleepless...
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...Defining the National Library Building Project Specific The project must be specific. Being specific includes detailing out the project's structure, goals, benefits, milestones and costs. When building NLB there was a structure goal that it is to become an independent Library in Singapore. The benefits is that to provide public access to the Library resources and materials to provide references for local scholar and local students so that they can access and borrow books. The milestones of the NLB is it was developed during 19th century. The project was completed and came to effect on 1st April 1958. In 1994: Dr Christopher Chia become the first CEO and NLB Board formation was started Reference section was opened in 1996.The cost build NLB was 203 million estimated. It is located in bugis, Singapore and it is a 16-stoery building. Measurable The project must be measurable in terms of its benefits and achievements. There should be tangible, intangible as well as in terms of monetary benefits. It has benefited local scholars by having a reference library. It has been very useful for students where they could access estimation of six million books. It has been a reliable library for many local students and it provide tangible trusted reference services. It has become a well-known knowledge institution in the people's mind. It has achieved 2nd place in Asian Libraries website competition. NLB also won National IT award for innovative use of IT in 1998. In 2005, NLB was awarded...
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...A Project Management Office (PMO) is a group or department within a business, agency or enterprise that defines and maintains standards for project management within the organization. The PMO strives to standardize and introduce economies of repetition in the execution of projects. The PMO is the source of documentation, guidance and metrics on the practice of project management and execution. In some organisations this is known as the Program Management Office (sometimes abbreviated to PgMO to differentiate); the subtle difference is that program management relates to governing the management of several related projects. Traditional PMOs base project management principles on industry-standard methodologies such as PMBOK or PRINCE2. Increasingly influential industry certification programs such as ISO9000 and the Malcolm Baldrige National Quality Award (MBNQA) as well as government regulatory requirements such as Sarbanes-Oxley have propelled organizations to standardize processes[citation needed]. Organizations around the globe are defining, borrowing and collecting best practices in process and project management and are increasingly assigning the PMO to exert overall influence and evolution of thought to continual organizational improvement[citation needed]. According to the Standish CHAOS Report (2009)[citation needed], 68% of projects do not meet time/cost/scope targets. Only 32% of projects were completed on time, within budget and delivered measurable business and stakeholder...
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...Selecting KPIs Selecting the right metric is an art more than a science (Eckerson, 2005). The essential objective in selecting KPIs is to identify the measure that best communicates the meaning of a strategy (Kaplan & Norton, 1996). Each KPI measures the achievement of a certain strategic objective; and therefore managers should (1) understand very well the strategic objective and (2) select the KPI carefully to translate the achievement of this particular strategic objective. If managers do not understand the strategy or fail to select the right measure, management of the company may be misled by not measuring what needs to be measured. As Kaplan and Norton (1996) indicated, the art of defining the KPIs rests in the performance drivers (leading indicators) that enable the outcome KPIs (lagging indicators) to be achieved. Leading indicators are useful to have as they give the time to influence the outcomes KPI (Eckerson, 2005). There is a third type of KPI that can be selected which is the diagnostic indicator. The diagnostic indicators are not leading or lagging indicators; they measure the health of the operations just like measuring the human temperature that should always be under a certain level. While selecting the leading indicators for a certain outcome KPI, managers should do a brainstorm session to understand what drives the performance of this specific outcome KPI (lagging indicator). Good mix of KPIs should be (1) linked and aligned with strategic objectives...
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...score card to measure their performance against it. This could quantify and qualify their success and be measured. There are five elements to strategy that they must take into account: 1. Sustainable decisions: what is to be done? 2. Processes and projects to deliver strategy: How is it to be done? 3. Competitive advantage: Why it must be done? 4. Exploitation of connections between the organization and its environment: Why it must be done? 5. Vision: When and with what result? A common solution to problem that might be experience should be to implement the following attributes to ensure a successful organisation: 1. Effective leadership; 2. Emphasis on customer requirements; 3. Commitment to continuous improvement; 4. Learning and growth strategy; 5. Human resource development; 6. Quality assurance system; and 7. Effective information systems. 2. Questions 2.1 What role has the Quality Management System and the ISO 9001 standard played in BT`s total quality journey? BT has committed itself to quality in 1986. That commitment rewarded BT with numerous quality awards. BT chose TQM as means of focusing on customer requirements as well as encouraging team work. Defining TQM "TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all...
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...production-marketing value chain. ANS: T PTS: 1 DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom's: Knowledge 2. The transcendent definition of quality provides a means by which quality can be measured or assessed as a basis for practical business decisions. ANS: F PTS: 1 DIF: Difficulty: Moderate NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom's: Comprehension 3. According to the product perspective of quality, larger number of product attributes are equivalent to higher quality. ANS: T PTS: 1 DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom's: Knowledge 4. The user perspective of quality judges a product based on how well the product performs its intended function. ANS: T PTS: 1 DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom's: Knowledge 5. According to the manufacturing perspective of quality, quality is based on the relationship of product benefits to price ANS: F PTS: 1 DIF: Difficulty: Moderate NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom's: Comprehension 6. Inspection was the primary means of quality control during the first half of the twentieth century. ANS: T PTS: 1 DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-head: History of Quality Management KEY: Bloom's: Knowledge 7. During the 1940s and 1950s, after the world war II, the quality of products was...
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...Unit 5 Individual Project Abstract This paper will discuss Microsoft and its company’s practices and project management. Unit 5 Individual Project The Microsoft Company started by Bill Gates and Paul Allen, who just started out by writing a computer program for many businesses. In 1975, they had an inspiration from popular electronics magazine, that featured an Altair microcomputer and they developed a BASIC, computer programming language for it (Microsoft Company History, 2008). So began the company of Micro-soft (Microsoft Company History, 2008). Microsoft believes that their social responsibility is to “To help people and businesses throughout the world realize their full potential” (technnet.com, 2012). Microsoft is committed to serving communities and working responsibly. Through their partnerships, technology innovations, people and resources Microsoft is proud to help solve social challenges and create economic opportunities on both a global and a local scale (microsoft.com, 2012). Microsoft has an organizational structure that is efficient and effective. The organizational structure consists of the Board of Directors, executives, senior leaders, and technical executives. If compared with other companies, it will show the importance of organizational structure as well as, find things that are common and differences. If Microsoft is really looked at, the findings will show the impact of organizational functions is to the organizational...
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...a foreseeable future. Although the purpose is stated as simple as it does, but maintaining an organization within the hypercompetitive market should incorporated with great strategies. A purpose is a statement or a goal that states the desire of what an organizations aim to achieve. Moreover, it acts as a motivation quotes for employees to work as part of the company’s asset rather than a cost. It may seem the organization sustains a very valuable purpose for the company but the resolutions was not sufficient to pull the organization together and describes the organization’s value and aspirations. The purpose can be improved in a better way by defining the organization mission statement in a clearer manner. Without a clear mission, organization will not be heading on the right path and in turns create chaos witnin every single project. Moreover, Sime Darby is one of the top public listed companies that enhance the economy growth in Malaysia. Therefore, it is important for an organization to set up goals and plans in determining what the organization desires to be in the future. Strategic plans are actions that need to be design by organization to achieve the strategic goals. Sime Darby is one of...
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...Management Information Systems MANAGING THE DIGITAL FIRM Kenneth C. Laudon New York University f Jane P. Laudon Azimuth Information Systems PEARSON feerttifie tall Pearson Education International Brief Contents Part One Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project Organizations, Management, and the Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management:...
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...------- ------------------------------------------------- CAREER OBJECTIVES To gain greater insight into the field of Human Resource Management (HRM) by way of exposure to real work atmosphere in a well established organization. Also, to seek a challenging career in the field of human resources and to share my abilities towards individual, organizational and societal benefits which will add value both to me and to the company. ------------------------------------------------- AREAS OF SPECIALIZATION * Human Resource * Marketing ------------------------------------------------- ACADEMIC QUALIFICATION Education Detail | | Exam Title | Concentration/Major | Institute Name | Result | Passing Year | Achievement | S . S. C H.S.C : BBA[FINAL SEMEST]Attempting The Term Paper | Business StudiesBusiness StudiesHUMAN RESOURCE MANAGEMENT | Postarpar boyz heigh school.ctgB.A.F sahin college Premier University,Chittagong | 4.134.003.65(CGPA) | 200620082015 | ----25% SCOLARSHIP IN 1-4SEMISTER | ------------------------------------------------- PROJECTS ( DURING GRADUATION) SUMMER INTERNSHIP PROJECT New Hire analysis at “ABUL KHAIR GROUP “research project to find out the attraction drivers, for a time period of 2 months. MY ROLE: Defining the problem area and deciding upon the objective of the research project. Developing the research questionnaire. Co- ordinating with the recruitment team to formulate the research methodology. Data analysis and...
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...information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington VA 22202-4302. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to a penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. 1. REPORT DATE 2. REPORT TYPE 3. DATES COVERED 2004 4. TITLE AND SUBTITLE N/A 5a. CONTRACT NUMBER 5b. GRANT NUMBER 5c. PROGRAM ELEMENT NUMBER The Lean Enterprise-A Management Philosophy at Lockheed Martin 6. AUTHOR(S) 5d. PROJECT NUMBER 5e. TASK NUMBER 5f. WORK UNIT NUMBER 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) Office of the Under Secretary of Defense for Acquisition Technology & Logistics 9820 Belvoir Road Fort Belvoir, VA 22060-5565 9. SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES) 8. PERFORMING ORGANIZATION REPORT NUMBER 10. SPONSOR/MONITOR’S ACRONYM(S) 11. SPONSOR/MONITOR’S REPORT NUMBER(S) 12. DISTRIBUTION/AVAILABILITY STATEMENT Approved for public release, distribution unlimited 13. SUPPLEMENTARY NOTES 14. ABSTRACT 15. SUBJECT TERMS 16. SECURITY CLASSIFICATION OF: a. REPORT b. ABSTRACT c. THIS PAGE 17. LIMITATION OF ABSTRACT 18. NUMBER OF PAGES 19a. NAME OF...
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...Introduction: Business process management is one way organizations can imbibe the culture and framework for production efficiency and continual quality improvement (Okaland, 2003). Since the values and success of TQM are best archived when the organization as a whole accepts, understand and adheres to the guiding practice and processes established as enablers towards achieving results, it can then be said that an organizations business process model or framework should recognize all relevant stakeholders (both internal and external) and incorporate operation intricacies of these stakeholders into the overall quality improvement plan. Turbit (2005) made emphasis that once an organization establishes its primary mission the business process model of any of its functioning units should be aimed at achieving the primary objective while fitting in with other processes. Hence the overall process modeling needs to take into account all the activities that goes into achieving the defined objectives. Challenge of first-tier contractors in quality improvement: The activities of first-tier contractor can be related to realizing set quality improvement depending on how well the activities of these contractors are integrated into the development of the QMS processes of the organization. Segmenting the activities of the organizations into clusters of processes rather than departments is a key element which enables the organization tailor its activities towards delivering customer centric...
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...BSOP-326 Course project: Part 1 Ishikawa research paper Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of...
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...Overview The overview of the project says that the fiction corporation data centre is moving its primary data centre miles away by upgrading its network and correct any security flaws its infrastructure in the part of its move with a capital budget of $500,000 without interrupting business operations. . MCC helps in controlling costs, improving operational excellence and mitigating risk during device network and software refreshes with systematic, comprehensive, efficient approach on upgrading the network infrastructures.Fiction Corporation—a detailed project overview, and the identification of all stakeholders, including both Big-Proj and Fiction Corporation, as well as the 500 retail outlets. Initiating the project Project initiation is the reference that determines the scope and the process activity to solve on a problem in establishment of projects to achieve the aim and objectives representing the roles and responsibilities of the organization and its goals of customer expectations and requirements Designing the business need: Here, the initial step of business plan is considered as the most important entity as it provides a roadmap for success on a thoughtful and long term business plan. Business plan is illustrated as the description of the business future. It’s a document which predefines the projects plans and the business strategy consisting the set of resources which is based on the potential elements of business which depends on the change and growth of the...
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...statistically-based process that strengthens organizational capacity for ongoing process improvement. “Six Sigma” or “six standards of deviation” aims to reduce defects to a rate of 3.4 defects per million defect opportunities by identifying and eliminating causes of variation in business processes. In defining defects or errors, Six Sigma focuses on developing a clear understanding of customer requirements and is therefore very customer focused. The DMAIC Methodology. The Six Sigma process is based on a concept called DMAIC: • Define – clearly identify the problem, the requirements of the project and objectives of the project • Measure – to fully understand the current performance • Analyze – the measurements collected to determine and validate the root cause(s) • Improve – developing ideas to remove the root causes of variation and implement the solutions • Control – to establish standard measures to maintain performance and to correct problems as needed Motorola invented this approach in 1986 and it has been effectively deployed by organizations worldwide, across business operations ranging from highly industrial or high-tech manufacturing to service and financial companies. Six Sigma is not a quality management system, such as ISO 9001. Thinking that it is equivalent would be a strategic error. Instead, it is a methodology for reducing defects based on...
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