BSOP-326 Course project: Part 1
Ishikawa research paper

Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of the failing industrial production industry in Japan so they can help produce more quality work. To this done, with “workers and supervisors that meet regularly to address work-related problems involving quality and productivity” (Managing for Quality and Performance Excellence, 2008) this is called quality circles he develop this. The Supervisor and workers gave their approvals to the top management and executives in order to improve the organizations performance, which also motivate employees. Most of Dr. Kaoru Ishikawa life was spends working to improve Japan quality and also generated his ideas into 11 points that made his quality viewpoint. His views state how he wants people to take responsibilities and take pride in the quality of their work. In one of his book he talks about how senior executives should be involved in every part of total quality management within their company and do not stop. Dr. Kaoru Ishikawa tested bosses to confirm their remaining developments maintained upper level of performance to deliver quality services at all times. Dr. Kaoru Ishikawa made many contributions in the world of quality management. First was the enhanced deeming’s P.D.C.A. model and changed it. The six steps are: determining goals and targets, determining means of reaching goals, engaging in teaching and training, applying work, checking the efforts of execution, and taking appropriate action to accomplish goals/targets (Guide to Quality Control, 1975). By the late 60’s, “quality circles” became very BIG. Lots of organizations today use quality circles, but the fishbone diagram most widely used quality principle of Ishikawa. The Doctor’s philosophy of Total Quality Management was not the same like many of his forerunners. He thought that quality begins and ends with education, which the first step in quality is to know the necessities of the consumers. To add that he also state the 95% of problems in a business can be resolved by using problem solving and analysis tools, which is the fishbone diagram. Ishikawa created this diagram in order to determine the cause of a problem and help organizations improve quality and save money. This diagram is his most recognized of contributions in terms of total quality. “Ishikawa is often quoted as defining quality as the design, production, development and service of a product that is useful to the customer” (What is Total Quality Control?, 1985), Ishikawa one of the most significant people in the improving quality industry. The fishbone diagram theory is still used by many today. Japan produces many high quality and reliable products such as cars and electronics because of his influence. His leadership and principles in quality control created a footing for all companies to put value to their business and to create a relationship with the customer.

References * Ishikawa, K (1976). Guide to Quality Control. Tokyo, Asian Productivity Organization. * Ishikawa, K (1985). What is Total Quality Control? The Japanese Way. Prentice-Hall. * Evans, J.R. and Lindsay, W.M. (2008). Managing for Quality and Performance Excellence (7th ed.). Thomson South-Western.