...Kaoru Ishikawa: Man of Vision Theresa Mueller BSOP 326 Professor Lee Thompson 17 September 2010 Kaoru Ishikawa: Man of Vision Kaoru Ishikawa stands among the giants of the Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming...
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...Kaoru Ishikawa Daryl H. Robinson DeVry University Professor: Anton Camarota Author Note Daryl H. Robinson, Business Administration, DeVry University This research was supported by Management for Quality and Performance Excellence, Edition 9th by James R Evans and William M. Lindsay. Correspondence concerning this should be addressed to Daryl H. Robinson, Business Administration, DeVry University. Introduction This is a short life story on Kaoru Ishikawa educating the peruser of the life and his commitments to quality. This paper withal tries to give subtle elements on the quality pioneer's foremost commitments to advanced quality practices as far as real effects. At that point indisputably, it outwardly looks at effect of his work on present and future association. Background Ishikawa was born in 1915 in Tokyo. He graduated in 1939 from the Engineering Department of Tokyo University. He got his Doctorate of Engineering and was elevated to Professor in 1960. He was honored the Deming Prize and the Nihon Keizai Press Prize and the Grant Award in 1971 for Quality Control from the American Society. He died in 1989. Ishikawa's most weighty commitment has been his key part in the advancement of Japanese quality technique. Primary work and significant accomplishment One of his accomplishments added to the success of value circles. The circumstances and end results chart regularly called the Ishikawa outline and maybe the accomplishment for which he is best kenned...
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...Japanese Fashion and Social Customs COMP 2000 ABSTRACT Every country in the world has it’s own culture, traditional way of dress and customs. Japanese culture is quite intriguing and there is much that is not known of the Japanese people and their culture overall which is the reason for this research. In doing research, the fashion choices of the Japanese culture was really intriguing; from the unique shape and intricate designs of their kimonos, to the more modern and outrageous fashion style of the Japanese youth. The Japanese street fashion is growing and changing even more everyday. Will it continue to evolve in the future? Japanese Fashion and Social Customs Japanese culture is rich and diverse and dates back to 10,000 B.C (Hickey, 1998). When thinking about Japanese culture people would first think about sumo wrestling or sushi, but there is more to the people and the culture than is known. Japanese culture revolves around more than sumo wrestling for sure, their cuisine, music, language, traditions, and unique history has left them with a multi-layered culture. Japan revolved plenty around social classes around their feudal era now they no longer have a feudal class system but still revolve around social status as it still plays a very important role amongst much of what is done in public and at home. Fashion plays a huge part in the Japanese everyday life (Slade, 2009). Their fashion trends are of both traditional and modern influences. Japanese traditional...
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...Introduction Quality is a familiar word. However it has a variety of interpretations and uses, and there are many definitions. For example when searched on the internet it produces ISO 8402-1986 standards defining Quality asthe totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." BusinessDictionary.com (2013)Many people today claim they understand what is meant by quality and claim they know quality when they see it. In fact quality is a very difficult concept to grasp or understand and many experts have spent many years in defining quality and improving quality in their products and services and they believe there is always room for improvement. However the simplest way of explaining it is ‘meeting customer requirements’ Oakland J. S (1996). We have to therefore look at quality as something good and worth having. To examine quality and how it improves the organisation, we must explore the theorists and their findings. Quality Management was first introduced by the Father of Scientific Management Fredrick Taylor. Until the late 19th century there were little or no principles or theories for management. A manager was of superior importance who told the workers what they wanted done; the worker then went about his duty with little or no training, no motivation and little pay. Everything up until now was made in one unit form, usually from start to finish by the one person (craftsmen). ). From the late...
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... GSCM326 Week 2 Discussion DQ1 & DQ 2 Latest 2016 Jan. DQ 1 Deming's 14 Points (graded) Are Dr. Deming’s 14 points clear, concise, and achievable? If not, what do you think he had in mind? In Deming’s view, who needs to do what and why? DQ 2 Quality Awards and Standards (graded) The authors of our text talk about the Baldrige Award throughout their book. In previous versions, they even designed their text around this award. Given that our course is about TQM, an in-depth discussion of the Deming Prize would seem to be appropriate since it is the framework of company-wide quality control in Japan, which embodies what we call TQM in the United States, but is hardly discussed in our text. So let's do some research. Put on your investigative hats and see what you can find about the Deming Prize. You can use the Internet or any other sources you have available. How do you see the Deming Prize criteria fitting into TQM? How does the Deming Prize compare to the Baldrige Award? What are the differences and similarities between the Deming Prize and the Baldrige Award? GSCM326 Week 3 Discussion DQ1 & DQ 2 Latest 2016 Jan. DQ 1 TQM Leaders (graded)...
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...Reducing Risks of Child Abductions at Nightingale Community Hospital A sentinel event in the hospital is an unexpected occurrence that involves or poses a high risk for death, serious physical injury or severe psychological damage (Joint Commission, 2013). Incidences that lead to adverse outcomes necessitate immediate attention and plans of actions to prevent recurrences. The Joint Commission, a non-profit certifying body for healthcare organizations, sets safety and quality standards for hospitals. It requires hospitals to conduct root cause analyses (RCA), implement processes to reduce risks of recurrence and evaluate the effectiveness of those processes for sentinel events (Joint Commission, 2013). Nightingale Community Hospital (NCH) had a child abduction sentinel event. The legal guardianship of a child who had surgery was not communicated to various departments of the hospital. The parents of the child were divorced and the mother had legal custody. The child was discharged home with her father. Fortunately, law enforcement located the child at her father’s home and no charges were filed. National statistics show that 9% of missing children are abducted by family members and 3% are kidnapped by non-family members (Polly Klass Foundation, n.d.). Less than 1% of abducted children are victims of homicide, physical abuse and/or sexual assault (Polly Klass Foundation, n.d.). Although these percentages are very low, the impact is great! This means a child who is abducted...
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...1.0 INTRODUCTION 1.0 Introduction 1.1 Overview 1.1.1 Airline industry The airline industry is one of the fastest-changing industry sectors in the world today. That said, compared to other industries the airline industry has a relatively short history to look back at. While it is rather an impossible task to point to the exact date which could signal the starting line for the airline business, it could be said that the history of aviation in general started with the Wright brothers’ success in conducting powered air flights in 1903 (Sheehan & Oclott, 2003). A German general and aircraft manufacturer Count Zeppelin was the first business man to found an airline six years after the first manned flight by the Wright brothers. On the 16th...
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...to Goetsch (2010) quality is a standard or level of something as measured against another thing of a similar kind, the degree of excellence of something, for instance, the quality of life. Also quality is an interpretation of superiority or the non-inferiority of something. Customers and consumers value quality in everything in life whether expected or perceived. However, the elements of quality are useful in the environment today because without quality many products may fail. Looking at what consumers or customers need or expect to fulfill their wants or needs, quality is necessary. Good quality is necessary to achieve success. Without good quality many may suffer chaos and stress. The elements that lead many to success conduct research and use it in planning the products, producing products, and checking products to ensure the product is according to specification or plan. In addition market the product and analyze the reception of product in the marketplace in terms of quality, cost, and other...
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...gestures and facial expressions. However, there is much more to it than that. Edward G. Wertheim, Ph.D., explains that nonverbal communication consists of 4 parts: visual, tactile, vocal and use of time, space and image (p. 2). I am going to focus on the visual part of nonverbal communication. The clothing that we wear, our hair style, and the way we present ourselves in the workplace can have great influence over others’ perception of us. Depending on the nature of your business or line of work this can all vary in importance, for example: if you work in a call center it is probably not important to the caller what you look like, whereas if you are an executive for a large company it is imperative that you dress the part. According to research, patients in hospitals prefer the formality of their doctors wearing their white coats and name badges than those who are dressed in more informal clothing (Kanzler and Gorsulowksy 2002). This...
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...analysis is made for the selling process in the sales dept., which has unique interesting bend than the usual way. The twist lies as the selling process and the sales dept. operations is a mix of products and services that all combine together for achieving the ultimate overall objective of the company. Since most of the group are from a pharmaceutical background and actually being a part of a multinational pharmaceutical company in the gulf, we are focusing on the Gulf region as the main target area for our research. We had 2 interviews from the company, one is a sales manager in one of the gulf countries (Qatar), and the other one is the Logistics co-coordinator and supply chain manager (Dubai) for the gulf region, but actually due to the sensitive information and the company policy they preferred not to disclose their identities on the research. The interviews were done collectively then the answers are demonstrated under their respective sections of the research. The research demonstrates that ABBOTT Gulf is lacking any manufacturing facility or internal distribution system, so focusing mainly on the selling process and its support functions like finance, HR and marketing. Also there’s no such position as the operations manager and each function is being managed by the director and any chances for improvements are being feed backed and being modified after encountering the problem. A sort of corrective approach than a preventive one. Supply chain management Since supply...
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...Product Quality Design Achievement 1 Product Quality Design Achievement: Evaluating Quality Approaches Term Paper by Will Pith PMAN 639 – Project Quality Management Professor University June 24, 2010 Product Quality Design Achievement Table of Contents 2 What is Product Quality................................................................................................................................ 4 Implementing Product Quality: Total Quality Management ........................................................................ 5 Implementing Product Quality: Core Competencies .................................................................................... 8 Implementing Measures to Improve Quality - Wolverhampton .................................................................. 19 Conclusion .................................................................................................................................................. 19 References ................................................................................................................................................... 20 Product Quality Design Achievement Introduction Product quality design can be an amorphous concept, even when it is thoroughly explained, with an abundance of examples. Part of the difficulty is the various arenas in which product quality is required. Construction, automobile manufacturing, and information systems 3 are just a couple of areas...
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...handbook, 2002) It is not containment – like 8D It is not remedial – not a rework RCA does not deal with immediate problem containment as in step D3 of the 8D discipline. Similarly, a rework procedure does not address the root cause. Finding a root cause may take some time and both a containment action and/or a rework must be implemented while the search for the root cause occurs. DO NOT stop when you get a containment action deployed. When it may not work so well (Okes, 2009) Technology is new or unknown If the technology is new or under development then there may not be enough knowledge to suggest possible root causes. This does not mean that RCA won’t work but it will take longer to reach a root cause and the RCA will be more of a research project. System is very complex with a large number of variables If the system under analysis is very complex with a large number of...
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...Unit 6 – Business Strategy If you don't drive your business you will be driven out of business. B.C. Forbes (1880-1954) founder of Forbes magazine Key topics * Business strategy resources * Summary table of key business strategy concepts WHAT IS BUSINESS STRATEGY? There is no new content in Unit 6. All preceding Units have ended with a section on business strategy. In short, Unit 6 is about synthesizing the different business theories, concepts and techniques covered in this book. It is about devising a plan to achieve the long-term goals of an organization. The idea behind each section on Business Strategy is to allow students to apply the different techniques that will help to make more informed decisions. Business Strategy is explicitly assessed in Section C of Paper 1 for Higher Level students. There are three stages to business strategy: Stage 1: Strategic analysis — determining the current position of an organization. Stage 2: Strategic choices — determining where the organization is headed. Stage 3: Strategic implementation — determining how the organization should get there: The case studies in this textbook have questions directly related to business strategy; there are further examples in the IB Business and Management syllabus guide (pages 40-43). Formulating strategy Business strategy should focus on, among other issues: * Organizational aims and objectives * Stakeholder interests * Resources (human...
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...development of 3-dimensional campus directory for the college of nursing EUNICE IVY S. MOJICA JEFFERSON R. TANAEL An undergraduate thesis outline submitted to the faculty of the Department of Information Technology, College of Engineering and Information Technology, Cavite State University, Indang, Cavite in partial fulfillment of the requirements for the degree of Bachelor of Science in Information Technology. Contribution No.________. Prepared under the supervision of Mr. Mark Cañete. Introduction Three dimensional technologies is the latest innovation when it comes in directory system. With 3D software, you can rotate your models so you can get a look at any side you want. Bachelor of Science in Nursing program in Cavite State University is first offered at the College of Arts and Sciences in SY 2002-2003. In October 8, 2005, a separate College of Nursing with a full time faculty members/clinical instructor headed by its first designated dean, Prof. Lenila A. de Vera, RN, MPH and Prof. Nenita B. Panaligan, Rn as CIinical Coordinator to effectively manage and accommodate the College of Nursing. With the initial enrollees of 240 students, the BSN population increased to 764 in SY 2004-2005, because of increasing demand for nursing and health care-related jobs abroad (http://www.cvsu.edu.ph). Orientation is the way of the University in introducing College’s and Department’s mission and vision, facilities, rooms and offices to the...
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...Critical Thinking Means Business: Learn to Apply and Develop the NEW #1 Workplace Skill By Judy Chartrand, Ph.D., Heather Ishikawa, MA, & Scott Flander Copyright © 2009 Pearson Education, Inc. or its affiliate(s). All rights reserved. 3881-09 Table of Contents Introduction to Critical Thinking Means Business ...................................................... 1 Too Little Critical Thinking = Big Problems .................................................................. 2-3 Critical Thinking in the Workplace ................................................................................. 4 How Critical Thinking Works: Introduction to the RED Model .................................. 5 Using the RED Model in Decision Making: A Case Study ........................................... 6 For Trainers - Developing Critical Thinkers and Problem Solvers Using the RED Model: A Sample Training Program ................................................... 7 Conclusion .......................................................................................................................... 8 References .......................................................................................................................... 9 Critical Thinking Means Business Introduction When more than 400 senior HR professionals were asked in a survey to name the most important skill their employees will need in the next five years, critical thinking ranked the highest – surpassing innovation...
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