...REGULAR PAPER Enterprise knowledge management model: a knowledge tower Ercan Oztemel · Seher Arslankaya Received: 2 February 2009 / Accepted: 7 May 2011 / Published online: 22 May 2011 © Springer-Verlag London Limited 2011 Abstract One of the most important aspects of knowledge management (KM) is to create a system that is capable of providing mechanisms and methodologies allowing the right knowledge to be at the right place and at the right person as well as at the right time within an enterprise. There have been several models developed for this purpose. The main objectives of these models are to organize the knowledge activities to increase competitive advantage and turn the market share into a continuous and permanent superiority through utilizing the intellectual capital of the enterprise for better products and services. When existing models are carefully analyzed, it can be clearly seen that every model addresses different aspects of KM. While some of these models have been intensifying on the use of technology and production of knowledge, the others rather focus on the utilization of knowledge itself. Although these models point out the importance of managerial participation, they are mainly designed to be facilitated at operational levels. It is now obviously seen that there is a need for a new model that will deal with KM at strategic, tactic, and operational levels in an integrated manner. In this study, an enterprise knowledge management model (EKMM) is developed...
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...at work. Work Experience --- Cognizant Consulting India Pvt Ltd (March 2013-till date) Manager: Business Development, Strategic Market Group (Enterprise Application Services) Responsibilities: • Positioning and branding : Defining and building the value proposition for the business and its offerings helping create winning propositions and messaging for EAS (Enterprises Application Services) • Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses. • Formulate strategy and plan for implementing and leveraging online communities, discussion forums, and other collaborative technologies. • Engenders enthusiasm for the work to be done, honors commitments and contributes proactively to ensure optimal positioning of SAP, while encouraging idea generation and creativity for each pursuit • Identifies and actions hot issues/topics/trends within the service line that require specific focus to rapidly capture the related knowledge assets • Analyst Relations: Proactive management of key influencer relations across major analyst firms, ensuring positive movement on analyst surveys and relationships • Customer relationship management: Managing key customer connects, ensuring support to Account based marketing activities, Building a sustain CRM campaign, with customer testimonials and case studies • Marketing strategy: Involvement in the business planning and market...
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...different or in a different way. Business Strategy: customer, product, WP (how we do it and where we want it to go). Information System Strategy: integration of systems. 7 wastes: overproduction, unnecessary transportation, excess motion, waiting, inappropriate processing, unnecessary inventory, and defects. Analyzing WP: Coordination, Decision making, Communication, Information Processing, Physical Activities. Phases of decision making: Defining the decision problem, gathering information, analyzing the situation, defining alternatives, selecting the alternative, implementing the decision. TQM vs BPR: incremental change vs radical process overhaul. ERP: designed for supporting activities with multi-module application software in a top down approach. ERP driving change: Appropriate-enterprise just starting out, business processes are not source of competitive advantage, enterprise is in crisis (no other choice). Inappropriate- business processes source of competitive advantage, SW features do not fit enterprise need, lack of upper management support. Promise of ERP: to provide seamless integration of info flowing through a company allowing workers to locate info they need, when they need to without much difficulty. ERP failure: don’t reconcile the technological imperatives of the system with the business needs of the enterprise-forces companies toward full integration, system imposes its own logic on the company’s strategy,...
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...ARTIFICIAL INTELLIGENCE 1. Involves studying the thought processes of humans 2. Deals with representing those processes via machines * 1960’s * One of original chat bots * Programmed as Rogerian Psychotherapist. (Ask Q’s) * 1960’s * One of original chat bots * Programmed as Rogerian Psychotherapist. (Ask Q’s) Development of Eliza Development of Eliza Testing for intelligence: * The Turing Test * Alan Turing * How to determine if machine is truly capable of intelligence? * Theory of Multiple Intelligence: * Verbal * Math * Analytical * Emotional * Bodily * Cultural Theory of Multiple Intelligence: * Verbal * Math * Analytical * Emotional * Bodily * Cultural Interaction? * Does it act like a human? Areas of AI: * Natural Language Processing- Build language systems of Interaction for business * Ex. Google Translate * Text Mining * Voice generation and recognition (SIRI) * Analyzes input and builds a response * Must think about: * Speech-phonology * How words are formed-morphology * How sentences are formed-Grammar syntax * What do words and sentences mean- Semantics * How does context affect language?- Pragmatics * Speech Recognition * Robotics and Sensory Systems * Visual Recognition * Ie. Baxter folding shirt * Used by customs *...
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...about: Librarians as Knowledge Managers in the Networked Knowledge Economy Speaker: Joel Buenrostro Capability Development Specialist Accenture September 16, 2011 Introduction Many people in some organizations consider that buying computers, implementing a powerful network with customized software and hiring qualified specialists will be enough to get expected results for a knowledge management initiative. However, all that is not enough if managers are not involved in the selection of a strategy, its application and the sharing concept. For many employees it is very difficult to share their knowledge and sometimes even to use the tools for knowledge management. The lecture- forum entitled “Librarians as Knowledge Managers in the Networked Knowledge Economy” discussed by Joel Buenrostro of Capability Development Specialist Accenture at SMX Convention Center Mall of Asia Complex, Pasay City on September 16, 2011.The lecture- forum discusses two parts. The first part discuss the DIKW hierarchy, what is knowledge, what is knowledge management and why knowledge management. The second part discuss topic “Librarians as Knowledge Managers” including building blocks for KM, KM Assessment, KM Program –Roadmap, KM Program KPIs and Next Steps. On the first part he tackled the DIKW hierarchy, it means data, information, knowledge and wisdom It tells how data processed as to information, knowledge and wisdom. Next, he defined knowledge as the confident understanding...
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...Article Title: “Knowledge management practices in healthcare services” Myllarniemi, J., Laihonen, H., Karppinen, H., & Seppanen, K. (November 01, 2012). Knowledge management practices in healthcare services. Measuring Business Excellence, 16, 4, 54-65. Summarization: The purpose of the study is to develop understanding about the role of information and knowledge in healthcare processes and thereby create a basis for practices that would better support the actual service provision. This paper seeks to model and analyze the service processes of two case settings: laboratory and radiology units of a Finnish regional healthcare system. Finnish healthcare is facing many challenges that many other healthcare providers are experiencing today. They are trying to decrease costs but continue to improve their performance especially when the large population of patients is elderly. This article reflects on how important it utilizes knowledge resources and has active knowledge sharing among management. The paper also expresses the need for comprehensive KM initiatives instead of just transferring information. The paper services to answer two research questions, “What kind of challenges and problems are related to the existing knowledge practices and processes?” and “how could the existing knowledge processes and practices be developed in order to support service provision better?” I agree with the paper in that they state “Knowledge management aims to improve organizations effectiveness...
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...produced a CD on Army Knowledge Management. It was intended as an educational piece and was widely distributed among the troops. The opening screen was blank, and then slowly the following sequence appeared: Imagine… Someone has a piece of data or information so critical that, if shared with the right people at the right time… It could save a lot of time. It could save a lot of resources. It could save a life… Your buddy’s life. Your life… Now imagine… you’re the person with that information The Army has clearly been paying attention to knowledge management (KM) for some time, having been first off the starting block with its all-weather portal, Army Knowledge Online (AKO)—which has now become the model for the Department of Defense enterprise portal, Defense Knowledge Online (DKO). The Army launched its Army Knowledge Management (AKM) strategy in 2001 and has been moving on many fronts in the knowledge management field. The Army defines Knowledge Management simply by stating: Knowledge management is a discipline that promotes an integrated approach to identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit knowledge assets to meet mission objectives. The first thrust of AKM was framed in a series of five goals that defined a very high-level strategy. That was followed by a strong push for the establishment of communities of practice, the promotion of knowledge management education, and then naming a chief knowledge officer (CKO). ...
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...ISSN 1648-2603 ● VIEŠOJI POLITIKA IR ADMINISTRAVIMAS ● 2004. Nr. 13 Accountability and Responsibility in Organizations: the Ethics of Discretion Raymond W. Cox III University of Akron Akron, Ohio, USA The article presents a comprehensive approach to the administrative discretion. The objective of the paper has been to outline a perspective and patterns of behaviour, which are helpful defining "discretion in action". Theoretical discussion on the issue has been extended towards practical implications. Author stresses, that establishing a decision-making architecture, leaders of the organization can create learning and supportive environment, which encourages appropriate and limited use of discretion. Raktažodžiai: atskaitomybė, atsakomybė, diskretiškumas, etika, korupcija, sprendimų priėmimas. Keywords: accountability, responsibility, discretion, ethics, corruption, decision making. Introduction Few aspects of Public Administration engender more controversy than the idea of discretion. For most, the attitude toward the exercise of discretion must be described as ambiguous and even ambivalent. While the necessity of the exercise of discretion is not disputed, there is little agreement on the normative foundation (Bryner, 1987) for that activity. Yet without a normative foundation, there is little basis upon which to judge the exercise of discretion. Recent literature on ethical practices in the governments of Africa has boldly asserted that discretion leads to the breakdown...
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...OVERVIEW OF DAIMLERCHRYSLER KNOWLEDGE MANAGEMNT STRATEGY Chrysler and Daimler has merged together in 1998 while both of these companies had different knowledge management structure they both used it in such a way to emerge. Chryslers Has faced financial troubles in the early of 1990’s, which made them aware of the knowledge management issues. In 1970’s and 1980’s experienced Layoffs, plants closing and budget cuts. To eliminate this problems company hired heavy teams with cross-functional responsibilities for building vehicles the heavy team performed outstandingly and completed in less then previous time 39 months vs. 50 months. But it started facing a troubles Chrysler was forgetting its own solution and procedures on how to build cars. Then company initiated a Three-step solution. First one was bucket; these buckets included databases, CAD/CAD systems and all relevant data. Second was Tech Clubs. These clubs initiated an interaction between engineers and designers working on similar problems in advanced and the final step was the Engineering book of knowledge (EBOK) to capture and gain the knowledge which was generated in Tech clubs. After at then end of the decade Chrysler was successful in implementing the change and brings the innovation. Daimler had a different Knowledge management strategy. They had vocational training for workers, technicians and engineers. Mercedes felt the emerging need for C-E-S class and in 1997 head of Mercedes discovered the team of learning...
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...Module 1 Case Assignment on Data, information, and knowledge How data, information and knowledge are related to the concept of knowledge management (KM)? How are they different (please define each one: data, information, knowledge and KM)? What are the potential benefits of knowledge management projects? What strategies should companies follow to achieve positive results in KM projects? KM is the set of procedures that tries to transform an organization's current practices of knowledge processing is known as Knowledge Management. It improves both the practice of knowledge processing and its outcomes in a significant manner. The field of Knowledge Management is the examination of various organizational processes and their effect on knowledge and functional processing and results (Firestone & McElroy). The concept of Knowledge Management doesn't instantly direct, generate or incorporate most knowledge effects rather it just influence an organization’s knowledge processes that in turn affects its knowledge results. The concept of knowledge management is related with aspects like data, information and knowledge as these are its essential elements. All these three aspects collectively result in the practice of knowledge management (Knowledge Management Concepts, Philosophy and Theory). This can also be understood in the following manner and process followed by these three aspects in the practice of knowledge management: 1. Data: It is raw information that exists in several...
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...1. Explain about strategic management process and strategic approaches. The strategic management process means defining the organization’s strategy. It is also defined as the process by which managers make a choice of a set of strategies for the organization that will enable it to achieve better performance. Strategic management is a continuous process that appraises the business and industries in which the organization is involved; appraises it’s competitors; and fixes goals to meet all the present and future competitor’s and then reassesses each strategy. SM as a process consists of different phases, which are sequential in nature. These four broad phases could be encapsulated as follows: 1. Strategic Intent 2. Environmental Scanning & Formulation of Strategies 3. Implementation of Strategies 4. Performing Strategic Evaluation and Control. The strategic approach therefore, is an ongoing process. It is continuous and recognizes the need to be open to changing goals on the basis of shifting circumstances within the environment. It is a process that requires monitoring and review mechanisms capable of feeding information to managers continuously. Strategic management or planning are not one-shot approaches, they are ongoing. Types of strategic approaches: Push-codification strategy Pull-personalization strategy 2. Explain the disruptive power of technology with reference to change in economic environment. PARADIGM SHIFT Its ability to break the...
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...daily Furthermore, when group of knowledge from several groups In a well-written essay of 3 to 5 pages, discuss the relationship between organizational learning and organizational knowledge and the affect of knowledge management on organizational learning and organizational knowledge. Be sure to draw on the articles to support your argument or to argue against points made in the articles. You can also draw on any additional material that you find in the readings in the Background Materials section. (Be sure to reference that material if you use it.) Lead off your essay with one or two of the quotes from the knowledge quotes/wisdom quotes that you think best illustrate the core of the argument in your essay. At some point in the essay, explain why you chose the quote or quotes that you chose. (Note that most of the quotes implicitly refer to the knowledge of a single human being but many of them can be extended to apply to organizations.) ---- Oppapers.com ----- The relationship between organizational learning and organizational knowledge and the affect knowledge management has on both is at once undeveloped and immature-in its basis and orientation to organizations-as it is in another instance burgeoning and unknown. Carl Sagan the great physicist and astronomer was accustomed to saying about the universe as comprising “Billions and billions, and billions of stars”; well as much may be said of the field of knowledge management with respect to its breadth and depth...
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...signature: Date: | | | |Assignment No. & title |1601, Managing Communications, Knowledge and Information | |This assignment covers the following assessment criteria | |Outcomes |Criteria | |LO1. Understand how to assess |1.1 discuss the range of decisions to be taken | |information and knowledge needs | | | |1.2 examine the information and knowledge needed to ensure effective taking | | |1.3 assess internal and external sources of information and understanding...
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...1. Introduction: The main aim of organizations is to achieve business goals through making decision. Hussain (2008) argued that organizations could derive important information through strategic information systems in order to educate them the process of making decisions. This report will critically evaluate the importance of how the information systems generate value in the organizations by introducing the nature of information system, defining the concept of information systems and the change that may happened. This report will also identify the solution of change and the strategies that used to generate value in the organization. The following will discuss more details. 2. Nature of information system: 2.1 Nature of information: Diagram 1: Source ( Stair and Reynolds ,2013) As the diagram 1 shows, the information is transformed from data which consists of raw facts and the knowledge is required to support a specific task in order to processed the data into useful information. However, it is of vital importance for organizations to identify and leverage quality information (Hussain, 2008). It is because valuable information not only can help decision makers achieve their goals, but also help people in their organizations perform tasks more efficiently and effectively . In terms of characteristics of quality information, Stair and Reynolds (2013) identified eleven characteristics of quality information: complete, timely, secure, accurate...
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...What advice would you give Cathy Bautista on improving the strategic focus of Unilever’s knowledge management activities? Based on article, Unilever is one of the largest consumer goods companies in the world with an annual turnover of over €40bn. The company employs around, 250,000 people based in over 100 countries. Unilever supply products like a Dove, Calvin Klein and many more around the world included Malaysia. Unilever started its knowledge management activities in 1996. Unilever’s knowledge management group has aimed at delivery the learning organisation vision through number targeted interventions. They have developed a frame of organisational knowledge processes and focused their efforts on locating, capturing, sharing, transferring and creating knowledge. My advice can give to Cathy Bautista to improving the strategic focus of knowledge management activities is stop calling it knowledge management. It’s a bit of a misnomer. While fields like records management and information management are really about managing the things they describe, ‘knowledge management’ is much more about knowledge sharing than any kind of management and sharing makes people feel that they can and should contribute to the process. Think about people, then technology. Instead of focusing on what cool technologies can do for your business, think about the basics of how people communicate and share things. I guarantee the only technologies that will help you be successful in any kind of business...
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