...Course: Operation Management Delays at Logan Airport Problem set Analysis Problem #1 a. Assume normal, good weather capacity and a 70% passenger load factor. Using the attached Excel exercise, what are the pre plane delay times and operational and passenger delay costs associated with arrival rates of 50 planes per hour, for all three types of planes mentioned? At 55 planes per hour? At 59? | Delay Dollars per person per hour | 70% Load factor | Delay cost per hr | Total Delay Cost / hour | Total Delay Cost / minute | Turboprop | $25.70 | 13.3 | $348.00 | $689.81 | $11.50 | Regional | $25.70 | 35 | $640.00 | $1,539.50 | $25.66 | Conventional | $25.70 | 105 | $1,585.00 | $4,283.50 | $71.39 | Total Delay Costs per plane | Arrival Rate (Arrivals /hr.) | | 50 | 55 | 59 | Expected Delay (from above) (min) | 6.54 | 12.52 | 60.5 | * 50 planes/hour: – Turboprop: (6.54/60) * 348 + (6.54/60) * 25.7 *13.33 = $75.19 – Regional jets: (6.54/60) * 640 + (6.54/60) * 25.7 *35 = $167.81 – Conventional jets: (6.54/60) * 1585 + (6.54/60) * 25.7 * 105 = $466.90 * 55 planes/hour: – Turboprop: (12.52/60) * 348 + (12.52/60) * 25.7 * 13.33 = $143.94 – Regional jets: (12.52/60) * 640 + (12.52/60) * 25.7 * 35 = $321.24 – Conventional jets: (12.52/60) * 1585 + (12.52/60) * 25.7 * 105 = $893.82 * 59 planes/hour: – Turboprop: (60.5/60) * 348 + (60.5/60) * 25.7 * 13.33 = $695.56 – Regional jets: (60.5/60) * 640 + (60.5/60) * 25.7 * 35 = $1552...
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...student # and section # for each student in the group on the cover page of the case study report. 2. This assignment counts for 14% of your final grade. 3. Late submissions and submissions by e-mail will not be accepted. 4. You have to work in this assignment in groups. The number of students that can be in a group is 5. Group members can be from different sections taught by other OM professors. Each group should submit only one case study report. Reports can be submitted to any instructor. 5. Good luck! CASE STUDY REPORT In the Delays at Logan Airport case, there are different proposals for reducing congestion. One of the methods proposed to tackle the impact of delays was peak-period pricing, PPP. The other one was to build a new runway. In this case study, your objective is to evaluate these alternatives using waiting line models and to provide a recommendation to FAA to solve the delay problem at Logan Airport. Make sure you demonstrate that you have thought through your recommendations and the effects on other related activities. Also demonstrate that you understand the concepts and tools from the class that apply. Prepare an action-oriented advisory report, which presents concisely your analysis and recommendations for solution of the primary management problems. In order to assist you in your analysis, we prepared the discussion questions. DO NOT SIMPLY ANSWER THE DISCUSSION QUESTIONS. The main body of the case study report should not exceed...
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...OPERATIONS MANAGEMENT PROFESSOR MOHAMMAD NIKOOFAL “THE DELAYS AT LOGAN AIRPORT” Ana Guimarães 150111501 Leonor Lima Raposo 150113193 David Antunes 150113238 Matilde Meyrelles Do Souto Pedro Godinho 150112201 Logan Airport Logan Airport is an international airport located in Boston, United States. It has three runways in operation during good weather but only two of them are used for arrivals. The airport’s concern is to have a strategy that reduces delay times and associated costs. In our opinion, the strategy will include peak-period pricing in order to reduce the late times in the short-run. The impact of Peak Period Pricing on Delay Times and Costs During peak hours the arrival rate is between 44.5 and a little over 60 planes per hour. This analysis reflects the delay times and costs associated with each peak hour arrival rate for three plane types – Turboprop airplane, Conventional jets e Regional jets – in order to compare them. The total delay time for an arrival rate (λ) for 50 planes per hour is 6.55 minutes (0.109 hours) but when the arrival rate increases by 5 planes per hour, the delay is 12.52 minutes (0.209 hours) and the delay time is more than 1 hour (60.5 minutes) when the arrival rate increases to 59 planes per hour. These delays imply extra costs. These costs are the sum the passenger time cost and the delay time cost of the plane. | 50 planes/h | 55 planes/h | 59 planes/h | Turboprop Airplane | 71,26636363 | 136,3356522 | 658,7647059...
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...) ( ) Assume good weather conditions, and a 65% passenger load factor. What are the per plane delay times (assuming the arrival rate to be 50, 55 and 59 planes per hour)? What is the total cost (operational and passenger costs) associated with arrival rates of 50 planes per hour, for all three types of planes mentioned? What are your results if the arrival rate is i) 55 planes per hour? ii) 59 planes per hour? b) ( ) Now resolve the above question using the FAA’s definition of delay? Do you think this definition of delay is more reasonable? c) If you think the above definition of delay is not reasonable, suggest an alternative. d) Based on your calculations in part a) and part b), do you believe PPP is a potential solution (by reducing the arrival rates during periods where demand is much higher) to reduce the costs of over scheduling? QUESTION 2 Once you read the Delay at Logan Airport case it is clear that peak periods exist for a reason. That is, they are not random fluctuations but rather a result of passenger’s desires for landings and takeoffs at certain times of the day. Therefore airlines will shift flights to different periods only if the costs of incurring peak charges outweigh the costs (in terms of lost revenue and customer dissatisfaction) of shifting flights to off-peak periods. Continue to assume that planes fly with 35% of passenger seats empty (that is, 65% load factor) and also assume that per passenger revenue for different aircraft sizes are as follows;...
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...OM Logan Airport Assignment a) Delays: 50: 6.55 minutes 55: 12.52 minutes 59: 60.5 minutes Costs: Assuming we use two runways, and that by total cost they mean total cost for all the planes arriving. For arrival rate of 50: 15 seat plane: 352* 6.55/60+30.9*6.55/60*(15*0.65)*50=3565.79 50 seat plane: 672* 6.55/60+30.9*6.55/60*(50*0.65)*50=5554.89 150 seat plane 1590*6.55/60+30.9*6.55/60*(150*0.65)*50= 16618.17 For the arrival rate of 55: 15 seat plane: 352* 12.52/60+30.9*12.52/60*(15*0.65)*55=3531.08 50 seat plane: 672* 12.52/60+30.9*12.52/60*(50*0.65)*55=11665.67 150 seat plane 1590*12.52/60+30.9*12.52/60*(150*0.65)*55= 34908.10 For the arrival rate of 59: 15 seat plane: 352* 60.5/60+30.9*60.5/60*(15*0.65)*59=18278.29 50 seat plane: 672* 60.5/60+30.9*60.5/60*(50*0.65)*59=60422.10 150 seat plane 1590*60.5/60+30.9*60.5/60*(150*0.65)*59= 180836.77 b) According to the FAA definition of delay, the airport would only experience delays at an arrival rate of 59. Therefore, the cost for arrival rates of 50 and 55 for all planes would be 0 as there’d be no delay. For arrival rate of 59, the costs would be the same as part a). I’d expect that a delay of 15 minutes would mean little for the passengers, so the cost per passenger would be negligible as well. It’s also possible that the cost per passenger and operational costs aren’t evenly spread out over an hour (i.e. the first 15 minutes don’t contribute 25% of the cost). Given this...
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...JetBlue Questions for Discussion 1. Give examples of needs, wants, and demands that JetBlue customers demonstrate, differentiating these three concepts. What are the implications of each for JetBlue’s practices? * First of all people who go to an airline are because they have the need to travel, which the main feature is. Inducing the consumer or person, as their main need. * JetBlue customers to contract your travel company this time JetBlue, wanted a good service during the flight, as the other American airlines had a basic customer service, which did not feel very comfortable, where they found an airline that will feature an extensive variation of national destinations, also where the client does not feel comfortable with the treatment of the service on board, where he had nowhere to eat, no technology on board, little comfort seats and above very low value of the company to its customers. * National Flights In United States, apart from being very basic and failing to meet the expectations of consumers and transform routine travel to something kind of awkward for people, also did not have the best rates, and this is what people demand, apart from good service to meet their needs also need to optimize resources. The implication for the needs, wants and demands of customers because the bad services of the other airlines it provoked that JetBlue was renewing all his ideology and it will begin to be employed at his culture focusing especially in...
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...S.W.O.T. Analysis Strengths Southwest Airlines has several key strengths that make the company leader in the airline industry. First and most important one is that the company was a low-cost leader. When the airline began operations in 1967, its strategy was focused on keeping cost low enough to enable Southwest to establish fares below the cost of driving a car over the same route. This has been a key to Southwest’s success through 2002. In addition, Southwest also focused on providing a high level on-time service. From the very beginning, the company focused on short distant, frequent flights and the customers found their service very reliable and fast. By 2002, the company began to offer long distance flights, but focus was still on providing fast, on-time and reliable service. Fast turnaround time of flights helped Southwest sell more seats in a shorter period of time. Southwest was also focused on being a fun airline for its customers and employees. Employees were encouraged to be creative when making required announcements to passengers. This helped Southwest to stand out as a fun airline and provide customers with a memorable experience. Lastly, Southwest’s most important strength is their hiring process and the employees themselves. Southwest was featured as a top 5 employer in Forbes “Top 100 Companies to Work For” year after year. Southwest had a similar number of employees as its competitors, but Southwest’s employees had to work more efficiently...
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...DAY2NIGHT CONVERTIBLE HEEL SHOESSt. | Content Part I. Business situation 3 Part II. Relevant sample of International Sell-Purchase Contract 8 Part III. Transaction scheme 8 Part IV. Project network analysis of the transaction 8 Part V. Commercial Offer, Counteroffer, Contract 8 Commercial offer 8 Counteroffer: 10 International Sales Contract 11 Part VI. Proposals concerning all logistics items on the Contract under consideration 17 Choice of Incoterm 17 Choice of terms of payment 18 Choice of transportation arms and means 18 Proposals and rationales to use an international middleman in the near future 18 Considerations on insurance 18 Considerations on customs clearance 18 Considerations on packaging instructions. 18 Part VII. International middleman 19 Part VIII. INTERNATIONAL AGENT AGREEMENT 19 Appendixes 22 Part I. Business situation Shoe Day2Night Convertible Heels for Russian market According to the national footwear Union the capacity of the market of footwear in Russia is estimated at 500-600 million pairs, which is in money terms 12-14 billion US dollars. In a year the state of the internal market in Russia is characterized by the following indicators:official imports of 340 million pairs,the official production to 8 million pairs,underground production is 40% of the market. The market is of interest for foreign manufacturers, because the population of Russia is million people and all need shoes. The growth of the national...
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...The Chinese University of Hong Kong © Content Chapter 1 1.1 1.2 1.3 Objectives of the Study Background Objectives Research Framework 1 1 2 4 5 5 6 10 10 11 16 18 18 21 22 27 27 29 30 32 32 34 35 35 40 44 46 48 48 49 50 51 54 56 62 Chapter 2 Regional Airports’ Development and Expansion 2.1 Asian Aviation Hubs 2.2 Mainland Major Airports Chapter 3 3.1 3.2 3.3 Regional Demand Forecast for Aviation Services Rapid Growth in Asia-Pacific’s Air Transport The Increasing Importance of China’s Aviation Market Hong Kong’s Aviation Development under Mainland’s Rapid Growth Chapter 4 Capacity Issues and Enhancement Measures for HKIA 4.1 The Capacity of the Hong Kong International Airport 4.2 Runway Capacity Enhancement Measures 4.2.1 Aircraft Types Trends and its effects to Runway Capacity 4.3 Possible Measures 4.3.1 Air Transport Management Approach 4.3.2 Enhanced ATC & Aircraft Equipment, Technology, Procedures and Manpower 4.3.3 Expansion of Auxiliary Airside Facilities 4.3.4 Peak Spreading 4.3.5 Aircraft Size Restrictions 4.4 Conclusions Chapter 5 5.1 5.2 5.3 5.4 Selected Case Studies for Building New Runways London Heathrow Airport third Runway Manchester International Airport Second Runway Tokyo Narita International Airport Second Runway Conclusion Chapter 6 Supply of and Demand for HKIA Services 6.1 The Estimated Future Traffic Demand for HKIA 6.2 Possible Capacity Enhancement Measures on HKIA’s Two Runways 6.2.1 ATC Systems Enhancement Measures (see also Section 4.3.2 &...
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...JETBLUE AIRLINES The Basics of JetBlue Airlines JetBlue was founded in 1998 by David Needleman and many of the first executives, including Needleman were former Southwest Airlines employees. First flight was from Buffalo, NY to Fort Lauderdale, FL in February 2000. One operating base: JFK International Airport Five focus cities: Orlando International, Luis Muñoz Marín International Airport (San Juan) International, Logan International (Boston), Long Beach and Fort Lauderdale – Hollywood International Airports. 84 destinations, 198 aircraft Company slogan: You Above All 15,000+ employees JetBlue’s Nasdaq price from 2002 to present (JBLU) Brief History of the Domestic and Global Airline Industry The two of the oldest airlines in the world which are still operating are Qantas (Queensland And Northern Territory Aerial Services) in Australia and KLM (Koninklijke Luchtvaart Maatschappij) Airlines, in the Netherlands, both of which started flying in 1920. Following World War I and many trained veteran pilots, with airmail service offered by the United States Postal Service through contract air carriers some of which evolved into PanAm, TransWorld, American, and Delta Airlines. Following World War II, the commercial airline industry continued to expand under government regulation. Until congress deregulated the airline industry in the United States in 1978 and airlines were able to set the prices for their own fares...
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...Scotland. Scotland is the most northerly of the four parts of the United Kingdom and occupies about one third of the island of Great Britain. “Scotland is bounded by England to the south, the Atlantic Ocean to the west and north, and the North Sea to the east”(Alice Brown 2012) . A map of Scotland can be seen below in blue. (http://m.wikitravel.org/en/UK) With a population of 5,169,000 (2008), a total land mass of 77,925(sq. km) and the fact that it is made up of over 790 islands an extensive transport system is needed for locals to get around and tourists to see the country (Alice Brown 2012). As stated in the Scotland National Transport Strategy “Transport is an essential part of economic activity. Infrastructure, roads, rail, airports and ports – and the businesses that use these assets - are all vital components of Scotland’s economy. Transport has a significant and positive contribution to make to economic growth, and to the prosperity and quality of life of Scottish people”(Astron 2006). Scotland strives to achieve a transport network that develops transport infrastructure and services in innovative ways that anticipate future needs and challenges (Astron 2006). 2.0 Land Transport Scotland has an extensive railway network which creates links not only around...
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...Indian Aviation Industry Name: .................. Guide: Prof. ......... Roll Number: ..... Session: .............. Dept.: B.Com PREFACE This training manual introduces Aviation Industry.The module is meant to give all its users a firm grounding on Aviation Industry. The manual starts with the key concepts of basic Information of Aviation Industry.A major portion of this material revolves around goals & objectives of Aviation Industry. The next part of this manual covers Air facts. Final part of this book deals with benefits of Aviation Industry. The material also offers in-depth coverage of the issues related to uniqueness of aviation industry. It contains related examples and real life scenarios. Target Audience * Enrolment Operators * Enrolment Agency Supervisors * Registrar’s Supervisors * Introducers * Technical Support Staff Dependent or Related Modules To read this manual, no prior knowledge about Aviation is required. This is the first Module of the training program on Aviation and is common for all participants. All the following modules presumes that this module has been completed by the participant. ACKNOWLEDGEMENT At the successful completion of this project, I would like to express my sincere gratitude to all the people without whose support this project would not be completed. At the onset, I would like to thank my institute “St. Xavier’s College, Kolkata, the Principal Rev. Fr. Dr. J. Felix Raj S. J. and...
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...COMPANY PROFILE Southwest Airlines Co. REFERENCE CODE: DEFBDE99-9B78-4A63-BE9C-7EA7568D476E PUBLICATION DATE: 30 Nov 2012 www.marketline.com COPYRIGHT MARKETLINE. THIS CONTENT IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED OR DISTRIBUTED. Southwest Airlines Co. TABLE OF CONTENTS TABLE OF CONTENTS Company Overview..............................................................................................3 Key Facts...............................................................................................................3 Business Description...........................................................................................4 History...................................................................................................................5 Key Employees.....................................................................................................7 Key Employee Biographies................................................................................10 Major Products and Services............................................................................16 Revenue Analysis...............................................................................................17 SWOT Analysis...................................................................................................18 Top Competitors.................................................................................................23 Company View.............................
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...PUBLIC-PRIVATE PARTNERSHIPS AT THE BRAZILIAN AIRPORTS ANDRÉ SOUTELINO Lawyer. Bachelor‟s degree: Law, Universidade Cândido Mendes (2004). Post-graduation in Private Law, Universidade Federal Fluminense (2007). Master‟s Student in Economic Law and Development– research project: Regulation, Competition, Innovation and Development. e-mail address: andrelds@unisys.com.br. ABSTRACT This paper explains the reasons for investments on infrastructure by the private sector. Today, there are prisons, water supply, roads, airports and other activities that request a high investment managed by the private sector. It can be done through concessions, privatization or public-private partnerships (PPP). About the private investments on airports, ICAO has allowed the less interference by the states at the airport administration. So, this paper proposes to demonstrate that the application of public private partnership at Brazilian airports is worthwhile. KEY WORDS: airport; privatization; public private partnerships Electronic copy available at: http://ssrn.com/abstract=1506109 INFRASTRUCTURE The definition of infrastructure varies from country to country and in the doctrinal field. As for the countries, governmental policy defines what is basic, essential and crucial for the development of the nation. The doctrine splits infrastructure into economic and social, being subdivided into hard and soft (Grimsey & Lewis, 2004). Economic infrastructure is considered the one providing intermediate...
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...JetBlue Airways Sandra Green Strayer University BUS599 October 16, 2011 Dr. Obi Discuss the trends in the U.S. airline industry and how these trends might impact a company’s strategy. The airline industry exists in a competitive market. In recent years there have been more lows than highs due to the economy, oil prices, post 9/11, and mergers. The terrorist attacks on September 11, 2001 led to a decrease in passenger traffic, bankruptcy, and lay-offs, which resulted in a major decrease in production, and a rise in labor costs. Prior to September 11, many airlines were already in bad shape, and were in the process of restructuring. Layoffs loomed on the horizon and on September 15, Continental announced it would cut 12,000 jobs. United and American followed with 20,000, Northwest 10,000, U.S. Airway, 11,000, and Delta 13,000. (Ward, 2002) Jet Blue and Southwest airlines were the only airlines that refused to cut jobs. “Before 9/11, the airline industry as a whole earned a profit five straight years from 1996 to 2000.” (Ackman, 2004) Things are starting to look up for the industry with airlines reporting their biggest earnings in a decade. (Martin, 2011) In 2008, crude oil prices rose to a record $140.00 dollars per barrel. (Thompson, Strickland, & Gamble page C-68) This caused many airlines to offset higher fuel costs by charging consumers additional fees. These fees included fuel surcharges, charging for first checked bag, and charging for pillows, blankets...
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