Arrow Financial Services
AFS
A Sallie Mae Company
SLM
Salitha Deberry
MGMT 401

Organization Industry Organization defined as an act of organizing or the process of being organized; with a number of persons or groups that are united for a particular purpose. Industry defines as the commercial production and sales of goods and services; industrial management as distinguished from labor. Arrow Financial Services LLC (AFS) is part of the Sallie Mae (SLM) family and a nationally recognized leader in the receivables management industry with over $ 16 billion in consumer debt under management. AFS offer a full range of recovery solutions across a variety of asset classes including credit cards, student loans, utilities, telecommunications, retail, and automotive. AFS employees specialize in balancing courteous and professional customer service with the goal of maximizing recovery on managed accounts. AFS unique combinations of experience, reputation and world class analytical capability set them apart from others in the industry.
AFS is a leading purchaser and servicer of performing and non-performing consumer debt. AFS was established in 1961 and has grown today into a nationwide company with over 1,000 employees across two outbound call centers: Whitewater, WI and our headquarters in Niles, IL. Our offices in Rockville Centre, NY and Austin, TX, are dedicated to finance, capital market, risk and portfolio management activities. AFS currently, manages receivables on debt purchased for our own account, and on behalf of other credit grantors (contingency and first party). This allows us to provide a full array of solutions for our clients to assist them in achieving their portfolio performance and liquidity objectives. Our team strives for maximum liquidation in all stages of the recovery process, while maintaining personalized customer service and strict