...A Study on Customer Satisfaction with reference to Bank Muscat- Dhofar Region Table of Contents Topics Page No. Introduction to the Study 2 Aims and Objectives 3 Scope of the Study 3 Rationale 3 Literature Review 4-8 Research Variables 8 Conceptual Framework 9 Research Methodology 10 Data Analysis 10 Time Plan 11 Budget 11 Limitations of Study 12 References 13-14 A Study on Customer Satisfaction with reference to Bank Muscat- Dhofar Region Introduction to the Study The banking sector plays an important part in our country, it has become difficult to imagine a world without banks. A country’s economic stability is maintained through banking systems, which the government does by making use of different monetary tools. Banks are always looking for ways to provide extra benefits for their borrowers and depositors, commercial banks set up have been serving citizens for a long time. (Natrajan and Parameswaran, 2001) In the Sultanate of Oman the banking sector is a competitive environment which comprises of local, foreign banks and financial institutions. The banking sector scenario according to Tarawneh (2006) is one that challenges all banks to be prepared appropriately in order to meet the increasingly competitive financial market by dealing with the continuously broadening national and international banking markets, adapting to the latest technological innovations and by providing numerous monetary...
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...The coconut palm (Cocos nucifera) is a member of the Arecaceae family also known as the palm family. According to UCC Biology Department, “The spelling cocoanut is an archaic form of the word. The term is derived from 16th-century Portuguese and Spanish coco, meaning "head" or "skull". Coconut can be dated back to the story of Sinbad the Sailor, One Thousand and One Nights. He is known to have bought and sold coconuts during his fifth voyage. Its Malayalam name, Tenga, was used in the complete description of coconut found in Itinerario by Ludovico di Varthema published in 1510. Even earlier, it was called nux indica, a name used by Marco Polo in 1280. The origin of the coconut plant is to be discussed because no one really knows. O.F. Cook was one of the first modern researchers to draw conclusions about the location of the origin of Cocos nucifera based on its current-day worldwide supply. He predicted the coconut originated in the Americas, based on the fact that American coconut populations dominated the European connection. The oldest fossils known of the modern coconut dating from the Eocene period from around 37 to 55 million years ago were found in Australia and India. According to author VanZile, J (2014), “Cocos nuciferas are large palms that can grow up to 30 m (98 ft.) tall, with pinnate leaves 4–6 m (13–20 ft.) long, and pinnae 60–90 cm long; old leaves break away cleanly, leaving the trunk smooth.” Coconuts are categorized into two general types: tall and dwarf...
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...Market Beta (β) and Stock Returns - An Analysis of Select Companies I INTRODUCTION During the past three decades, CAPM (Capital Asset Pricing Model) has been studied in great depth and is used as the standard risk-return model by various researchers and academicians. The basic premise of CAPM is that the stocks with a higher beta yield higher returns for the investors. One of the conditions stipulated in the model is that the said return should be higher than the return of the risk-free asset. But, if the market return falls short of the riskless rate, then stocks with higher betas yield lower returns for the investors. Pettengill, Sundaram, Mathur (1995) call this the conditional (ex-post) relations between beta and return. Their research output concludes that there is a positive and statistically significant relationship between beta and returns. The present paper is a similar attempt based on the work of Pettengill/Sundaram/Mathur (1995). The objective of this research initiative is threefold. First, we compute ‘beta’ (β) for each security with a view to examine the ‘systematic risk’ present in the market with the help of selected sample companies. Secondly, we classify the companies based on the beta coefficient as ‘high-risk’ and ‘low-risk’ based on both daily and monthly returns basis. Finally, we examine whether the risk category of companies undergoes significant changes between monthly and daily returns basis or not. Financial economists have applied...
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...The Sultanate’s mineral resources include chromite, dolomite, zinc, limestone, gypsum, silica, copper, gold, cobalt and iron, to name but a few. Several industries have grown up around them as part of the national development process which, in turn, have boosted the minerals sector’s contribution to the nation’s GDP as well as providing jobs for Omanis. Picture illustrate : 1) Chalcedony 2) Massive chalcopyrite 3) Marblized calacite 4) Albite feldspar 5) Specular hematite 6) Pyrite crystals Copper has been mined in Oman for thousands of years. The mineral sector’s operations include mining and quarrying. Several projects have recently been completed including: an economic feasibility study on silica ore in Wadi Buwa and Abutan in the Wusta Region, which confirmed that there were exploitable reserves of around 28 million tonnes at the two sites; a feasibility study on the production of magnesium metal from dolomite ore; a draft study on processing limestone derivatives; a project to produce geological maps of the Sharqiyah Region (Ibra); economic feasibility studies on the exploitation of gold and copper ores in the Ghaizeen area; a study on raw materials in the wilayats of Duqm and Sur for use in the Sultanate’s cement industry; and a study on the construction of a new minerals laboratory in Ghala in the Governorate of Muscat The sultanate produces copper, chromite, gold, and silver. Oman's main copper reserves are in the Suhar area on the Al Batinah coast...
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...No | Name Student | I.D | 1 | | | 2 | | | 3 | | | 4 | | | | | | Teacher Name: | | | | | Restaurant services business plan Table of Contents Restaurant services business plan 1 Dhofari night's restaurant Services 1 Business description 1 1.1 Nature of Industry 1 1.2 Name of Business Organization 1 1.3 Description of Products/Services 1 1.4 Brand name/Logo 2 Logo 2 1.5 Vision 2 Mission 2 Objective 3 1.6 Ownership and organizational structure 3 Organizational structure 4 Market Analysis 4 2.1 Target customers 4 2.2 Competitive advantage 5 2.3 Marketing media 5 2.4 Promotion 6 2.5 pricing strategy 6 2.6 Sales and Distribution 6 Physical facilities and raw material 7 3.1 Location of business 7 Advantages of location 7 3.2 Physical facilities 8 Human resources 9 4.1 Required employees 9 4.2 Recruitment and training 10 Recruitment 10 Training 10 Financial planning 10 5.1 Financial planning 10 5.2 Source of funds 11 Sales forecast and profit estimation 11 6.1 Sale forecasting 11 6.2 Profit estimation 12 Conclusion 13 References 14 ------------------------------------------------- ------------------------------------------------- Dhofari night's restaurant Services ------------------------------------------------- Business description 1.1 Nature of Industry The business we are going to start is related to the Hotel industry. Our business...
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...Pepsi Company Acknowledgment……………………………………………………..…( 3 ) Executive abstract……………………………………………..…...…..( 4 ) Introduction ………………………………………………………..…..…( 5 ) Environmental Background ………………………..……….…….( 5 - 6 ) Organizational Analysis……………………………………………( 7-10 ) Problem identification And solution ……………………….….( 11-12 ) Charts related to Pepsi Company ……………………………...( 12-14 ) Summary ………………………………………………………………..( 15-16 ) Reference list ……………………………………………………………..( 17 ) Executive abstract This assignment will introduce the history of Pepsi Oman (Oman refreshment company) which ids responsible for providing soft drink and beverages under Pepsi brand .this company tries to position its products in the top of beverages industry. Second point which we are going to discuss environmental background .this point will concentrate on two main points external and internal environment and how these environments affect on operation ,strategies and decision making conducted by Pepsi Oman. Third point will be about organizational analysis .this will concentrate on type of technology that Pepsi Oman uses ,inputs and manufacturing process that this company uses in managing its activities and the importance of activities that Pepsi Oman do such as capacity planning ,manpower planning ,acquisition ,control ,scheduling ,managing for quality. Cost control, material control...
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...CONTENTS 1. Introduction 2. A brief history of oil politics 3. Oil Politics and U.S. Militarism in the Middle East 4. Wars and disputes for oil 5. Oil and the Iraq War 6. Conclusion Introduction: The modern era of oil production began on August 27, 1859, when Edwin L. Drake drilled the first successful oil well 69 feet deep near Titusville in northwestern Pennsylvania. Just five years earlier, the invention of the kerosene lamp had ignited intense demand for oil. By drilling an oil well, Drake had hoped to meet the growing demand for oil for lighting and industrial lubrication. Drake's success inspired hundreds of small companies to explore for oil. In 1860, world oil production reached 500,000 barrels; by the 1870s production soared to 20 million barrels annually. In 1879, the first oil well was drilled in California; and in 1887, in Texas. But as production boomed, prices fell and oil industry profits declined. The energy source, which made the Industrial Revolution possible in England in the 18th century, was coal. Coal powered the steam engines which drove machinery in the factories, and the steamboats and railroads of the early industrial age. It has continued to power electric generation plants throughout the 19th and 20th centuries. Among the fossil fuels, coal is the most abundant in the earth, but it is also the most polluting. High sulphur and carbon content, and soot, cause coal to be the least desirable of the fossil fuels. A brief history of...
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...Tourism; An Efficient Dynamic on Intercultural Dialogue Saulat Ali Department of Communication Studies, College of Applied Sciences Salalah. Ministry of Higher Education. PO BOX: 119 Salalah P.C: 211 Sultanate of Oman Tel: +968-98932578 Email: saulatali@gmail.com Abstract The last quarter of a century has witnessed rapid development of the intercultural field. These days, intercultural dialogue is not only a regional or national necessity but it is crucially global. Human being is social creature who needs dialogue; so wisdom of human is the wisdom of dialogue. Tourism industry is one of the accomplishments of cultural dialogue which not only is a kind of industry but also it is a science, art and knowledge. The primary objective of this research revolves around impact of cultural tourism on intercultural communication. Have our own cultures, discussed with other cultures; and among these discussions and interactions we can complete and revise our culture and exchange it with others. Cultural tourism paves the way for intercultural dialogue. Intercultural dialogue should be enhanced to improve intercultural acceptance. Tourism extends our knowledge and information in two ways: better understanding of ourselves and others. Keywords: Globalization; Intercultural Communication; Cultural Tourism; Cultural Dialogue; Oman 1. Introduction: For the past decade or so, events such as September 11 terrorist attacks, Bali bombings, London bomb attacks, shooting...
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...A STUDY ON FINANCIAL RATIOS OF MAJOR COMMERCIAL BANKS Dr. Y. Sree Rama Murthy Director Research & Senior Faculty Member College of Banking & Financial Studies Sultanate of Oman RESEARCH STUDIES 2003 _______________________________________________________ College of Banking & Financial Studies PO Box 3122, PC 112 Sultanate of Oman CONTENTS Chapter 1 INTRODUCTION Chapter 2 PROFITABILITY MANAGEMENT RATIOS Chapter 3 LIQUIDITY RISK MANAGEMENT Chapter 4 INTEREST RATE RISK MANAGEMENT Chapter 5 CAPITAL ACCOUNT MANAGEMENT Chapter 6 CREDIT RISK MANAGEMENT Chapter 7 COST MANAGEMENT Chapter 8 INTERNATIONAL COMPARISONS Chapter 9 CONCLUSIONS REFERENCES Summary The objective of the study is to calculate the important financial ratios of major commercial banks in Oman and compare their financial management practices as indicated by the ratios. The study also compares ratios of commercial banks in Oman with ratios of other banks in developed countries so that it throws up not only intra country performance comparisons but also cross country comparisons which makes study all the more useful. For the purpose of the study data was drawn from the balance sheets and income statements of commercial banks. The study uses data from December 1997 to December 2004 for the profitability ratios part of the study. For studying liquidity, interest rate risk, capital adequacy etc the study uses the data from December 2000 to 2004...
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