...Elizabeth Lisosky Different Communication Styles Among Management BUS501: Business Communication Dr. Conry August 30th, 2015 Introduction This paper will explore the communication styles of two different managers from the author's current or most recent workplace. The manager's styles of communications will be compared and contrasted. Technology also plays a role in communication style, which will be further discussed. This paper will determine which manager has the most effective form of communication as well as determine long-term consequences for each manager's communication style. Every manager or leader has a distinct style of communication. The style of communication affects the manager's ability to connect with others. It also affects how the manager is perceived by others and whether those people will trust the manager. The Four Styles of Communication There are four main styles of communication: the support-relater, the analyzer-thinker, the promoter-socializer, and the controller-director (Stirling, 2009). The support-relater is a person who is very easy to work with and strives for good team morale (Communication Styles). The analyzer-thinker is a person who is socially reserver and has a more analytical communication style (Fung, 2014). The promoter-socializer prefers to work with others and build social relationships. They also have a fast-paced, aggressive communication style (Communication Styles). The fourth and final communication style is the controller-director...
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...Do you know how to communicate effectively with different communication styles? AB221: Customer Service “The Impact of Communication Styles on Customer Services” When we think of communication styles through customer service what immediately comes to mind is spoken words (tone or language), body language (cross arms or stance), engagement and professionalism. But that’s not all that communication styles entail. Customer Service is built on a foundation of communication, acknowledgment and response. (Everson 2007) It’s important to understand how to deliver effective customer service to internal and external customers. Though do we really understand the communication styles that we relate to more effectively, is the question. There are three basic communication styles that a customer service or consumer might fall into, they are the following; (Gibson 2008/2012) Aggressive- poor listener, sarcastic, know it all and loud. Passive- hesitant, allows others to make decision for self, self-effacing and low tone. Assertive- active listener, confident, fair/just and attentive. Once we have been able to identify the category we fall into, we also can learn to adapt to the other communication styles. This will allow for us to understand on how to be more assertive on handling the flow of communication, whether it’s via the phone, in person, through email or mail. Remember our goal at the end is to provide a perfect product, providing friendly and delivering effective resolution...
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...leadership style selected by an individual in power; will determine the type of relationship that he or she may have with his group. In other words, a positive leader encourages, is understanding, and fair. This leader will get members to do work. On the other hand, a negative leader will not be concern with the employee’s well being; and will not be encouraging. This leader’s will have a hard time dealing with his employees. It is all apart of being human, not to desire to be around someone you do not like. Being an effective leader requires one to put on many hats. The hats represent the styles of leadership. A leader must be able to select the appropriate style of leadership for a particular type of situation. For anyone to fully understand how leadership skills may affect group communication within an organization, it is necessary to exam the different styles. Leadership according to Webster’s Dictionary, is define “as the capability to lead. Leading involves taking control of people and a particular situation. This situation can come in all different colors and sizes as do people. A leader must be very quick to adapt to a style depending the circumstances. According to Kurt Lewin, who is known as the father of modern sociology, states that there are three main styles of leadership; Autocratic/ Authoritarian, Participant/Democratic, and Delegative /Laissez-Faire (http://psychology.about.com/b/2007/10/18/kurt-lewin-biography.htm) The first style, the leader...
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...strategy can be used concurrently. For example, in one organization, the spray and pray strategy, also known as the “communication clutter” strategy, was used generally in “bombarding” staff with information on organizational performance; however, when it was faced with organizational changes such as downsizing and operational changes, a “withhold and uphold” strategy was adopted specifically on these issues. Executive adopted this latter strategy to reduce exposing employees to promises about the future that they were not able to deliver. The effect of this dual approach was not well received by staff: “Providing all the information employees could possibly want while avoiding the issues they cared about most bred discontent and mistrust”. Contingency Approaches to Communication Strategies Your Communicating Strategy Depends on The Type of Change Stace and Dunphy adopt a contingency view, pointing out that the communication strategy needs to be appropriate to the particular type of organizational change: Developmental or incremental transitions aim for widespread involvement and emphasize face-to-face communication as well as the use of change teams to identify inititives and broaden commitment. Task focused transitions endeavor to align behavior with top-management initiatives and are primarily top-down in nature with greater emphasis placed on formal communication processes such as e-mail broadcasts, memos, and...
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...| MANAGEMENT RESEARCH / PROJECT DRS3023 RELATIONSHIP BETWEEN MANAGEMENT COMMUNICATION STYLE & ORGANIZATIONAL COMMITMENT WITH GENDER AS THE MODERATING FACTOR PROPOSAL FOR: MDM. DINA ABDUL RAZAK PREPARED BY: NORSYAFINAZ BINTI SHAH RIZAL THOMAS 012011110183 NURHASSAN BIN AZIZ 012011030529 MOHD NASRIQ BIN YAZID 012011030196 Submission date: [ 5-Jul-13 ] | Content | Page | | ABSTRACT (executive summary) | 3 | 1.0 | INTRODUCTIONBackground of studyProblem statement ObjectivesResearch questionScope of studyJustification of study | 4445556 | 2.0 | LITERATURE REVIEWManagement Communication StyleOrganizational CommitmentGender | 7788 | 3.0 | THEORETICAL FRAMEWORK & HYPOTHESISVariable relationshipTheoretical FrameworkHypothesis | 9999 | 4.0 | RESEARCH METHODOLOGYResearch ToolsSampling ProcedureData Collection Method | 10101010 | 5.0 | CONTRIBUTION OF RESEARCHExpected significant contributions to a new knowledgeExpected benefits to the country/society/organization | 1111 | 6.0 | TIME FRAME | 12 | 7.0 | BUDGET | 13 | 8.0 | CONCLUSION | 14 | 9.0 | REFERENCE | 15 | ABSTRACT Our purpose of this study is to add to the research of relationship between management communication style & organizational commitment with gender as moderator effect. We design this study to find out the impact of organizational commitment on employee performance. This study shall review what factors increases or decreases the organizational commitment and...
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...Communication and collaboration may be the most important skills that individuals need through all aspects of their lives. However, these skills may also be the most difficult skills to master. Communication and collaboration with individuals are difficult skills because of the variety of learning styles and personality types that each individual may have. Understanding different learning styles and personality types can aid in communication and collaboration. By knowing about learning styles and personality types, an individual can adjust communication to a form best received by the other individual. The first step in mastering these skills is to understand learning styles. According to Keys to College Studying, there are eight different learning styles or multiple intelligences. Three of these, and the three that I have heard about most often, are Verbal/Linguistic, Visual/Spatial, and Bodily/Kinesthetic. Verbal/Linguistic learners have the ability to communicate through language. Their strengths include listening, reading, writing, and speaking. Visual/Spatial learners understand spatial relationships and can perceive and create images that assist with their understanding. Bodily/kinesthetic learners have the ability to take in information through bodily sensation. These three learning styles include the people whom learn best by hearing the material, seeing the material, or learning by doing. Each learning style brings its own challenge concerning communication and collaborating...
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...Communication Style Case Study Communicating Style Case Study According to The Effective Communication website (2012), “Communication skills include both verbal and non-verbal messages that people use when interacting with others. These messages can include such things as words, phrases, facial expressions, sign language, body language, gestures and voice tones” (para.1). The concept sounds quite simple but would there be hordes of books and countless seminars on communication, if it were that simple? The ability to communicate effectively can be difficult and this may be why, it is sometimes referred to as the art of communication. People communicate using different styles and a good communicator needs to be aware of these styles. The ability to effectively manage differences continues to baffle many, as illustrated in numerous current events. The ability to identify different communication styles and to understand one’s own communication style could be a very beneficial tool. O’Neil and Hansten (2009) described three different styles of communicating; passive, aggressive and assertive and/or a combination of styles, such as, passive-aggressive. By using three separate scenarios, O’Neil and Hansten (2009), successfully illustrated the differences of each. This paper will analyze each of these scenarios; while identifying the style or styles of the communication utilized. The author will also apply the same analysis, with an experience of her own. She...
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...The Impact of Communication Styles on Customer Service Unit 5 AB221 Malana Crofoot Kaplan University 02/07/2012 The Impact of Communication Styles on Customer Service Great customer service is a direct result of the communication style that the company uses. Do not get this confused with personality styles. That is something altogether different. Communication style is the way people interact with each other and the message they send through their behavior. (Google, 2012) Communication is a very important aspect of customer service. It is very important for the company to establish a tone. If the wrong type of communication is conveyed it can cost a customer For instance, when there is a CSR interacting with customers who is too timid or hesitant, customers may get the impression that the rep has not been properly trained and therefore unqualified. (Drew 2011) This type of communication is seen as passive. One who uses passive communication is always trying to avoid confrontation at all costs. They tend to accept whatever will keep them out of a conflict. However, this is not an appropriate style of communication for the workplace. There are times when people try to use an aggressive style. This may include control or intimidation tactics. (Workplace Wrangler, 2011) That’s good if you work for the FBI. However, it is not good to use as a sales rep at the local market or designer apparel store. This is not a customer friendly style and “can leave...
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...a note on the four styles of communication. Once we have defined our objective, we will choose the appropriatecommunication style. Now we are going to have a little introduction of the stylesof communication. In communication style doesn’t means fashion regardingclothes or haircut etc. But here we will go through the styles used incommunication. There are four main styles used in communication. Which aretell, sell, confer and join. These types are different in their nature as they varyfrom 95% participation to 5% participation in the communication. So all these four type of communication have their own significance in communication. Significance: The all four types of communication have their own significance at their end. If we have to communicate upward to our leadership the communicatepresents its “tell” style to be used in our communication. This is very effective for the communication as if we know all about the matter to be discussed with our boss and leader we can use this style. This style has the significance in the waythat in the tell style we must have to carry all the information to be delivered butin this style we include the audience’s experiences or acts and then we collect allthe information because sometimes we don’t have all information all the time.Sometimes we have to get information from some source so by the help of Page| 2 audience’s participation we’ll somehow get much information. In this way we canmake our communication more effective as we...
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...Communication and Collaboration Strategies Communication and Collaboration Strategies A university professor named Howard Gardner had a theory that there are at least eight intelligences that people perceive to help in solving problems or that provide tools for effective communication between people in a group. Not everyone will possess the same intelligences and this makes each individual different from the other. The eight intelligences are verbal-linguistic, logical-mathematical, bodily-kinesthetic, visual-spatial, interpersonal, intrapersonal, musical and, naturalistic. (Carter, Bishop, Kravits, 2007). Gardner believed that a person’s intelligences are based on their experiences and challenges throughout his or her life.. Communication and Collaboration of Learning Styles Characteristics of an Intrapersonal Learning Style are that a person is able to evaluate the way they think. They are aware of their own feelings and are able to express their feelings without difficulty. They understand their self in relationship to others and can reason at higher levels than other people. Characteristics of an Interpersonal Learning Style are that a person is able to see things from another person’s perspective. They are able to work well in a group setting and communicate very well verbally and nonverbally. They are very good at maintaining their personal relationships. Characteristics of a Naturalistic Learning Style are that they are very good at connecting with nature. They...
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...Leadership, Teambuilding, and Communication BUS 322 – Organizational Behavior Dr. John Theodore Prepared by Richard Winland 27 February 2014 Abstract The purpose of this paper is to show how leadership, teambuilding, and communication affect an organization. The organization that was researched for this paper is The United States Navy. This paper will also examine contemporary, traditional, , and emerging leadership theories which will describe the best leadership characteristics in terms of leadership style. We will discuss interpersonal forms of power, showing how the characteristics impact performance. Organizational stress will be examined to determine the likely impact on performance as well as how they can be addressed. Potential sources of conflict within the group or unit and communication barriers will be discussed to show how they impact the organization. Traditional, Contemporary, and Emerging Leadership Theories There are many different types of leadership styles from traditional, contemporary and emerging theories. The traditional styles of leadership are autocratic, democratic, and laissez-faire. An autocratic, is most typically a type of leader who has a negative stereotype of subordinates and perceives them as lazy, irresponsible, etc., tends to lead by control and coercion. The democratic leadership style is much different from an autocratic leader where a leader who has a more positive attitude toward subordinates...
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...Although interpersonal communication can encompass oral, written, and nonverbal forms of communication, the term is usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. Some of the types of interpersonal communication that are commonly used within a business organization include staff meetings, formal project discussions, employee performance reviews, and informal chats. Interpersonal communication with those outside of the business organization can take a variety of forms as well, including client meetings, employment interviews, or sales visits. In order to understand the principles of effective interpersonal communication, it is helpful to look at the basic process of communication. The basic process of communication begins when a fact is observed or an idea formulated by one person. That person (the sender) decides to translate the observation into a message, and then transmits the message through some communication medium to another person (the receiver). The receiver then must interpret the message and provide feedback to the sender indicating that the message has been understood and appropriate action taken. Unfortunately, errors can be introduced during any phase of the communication process. For example, misunderstandings can occur when the sender does not possess a clear idea of the message he or she is trying to communicate, or has a clear idea but is not able to express it well. Errors in...
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...Professional Development Plan Kenneth Metcalfe LDR/531 April 5, 2016 Brian Polding Professional Development Plan Working in a learning team is challenging because of the different dynamics of the individuals assigned to the team. Each individual has different characteristics, strengths and weaknesses. As the team leader the application of the following professional development plan, based on the team member’s DISC behavioral assessment, will provide a means to identify the individual’s strengths, weaknesses, and outline a means the team leader can use to communicate with each behavioral style. The plan will also explain how an understanding of the strengths and weaknesses of the styles provides direction for improvement to achieve personal career goals. The individual’s assessments place the members into three of the four styles; Cautious Style, Steadiness Style, and Dominance Style. Since additional members may be added to the team or included in future learning teams, the professional development plan will also include the Interactive Style. Understanding the differences between the behavioral styles is instrumental for a team leader to know “how to engage others whose own DiSC styles may be quite different” (Sugerman, 2009, para.9). Team DISC Overview A company named Kudu Industries and Murray Janewski developed the DISC assessment to determine an individual’s strengths, weaknesses, as a means to identify how to communicate more effectively (Sugerman, 2009)....
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...Communication Style Case Study Communication style is the method used to deliver our messages to others. Its outcome is affected by the style chosen by the individual to relay our message. The different styles are passive, assertive, aggressive, passive-aggressive. Throughout my experience in healthcare, I have either witness or taken part in different situations that used different styles of communication. There are three specific personal scenarios that come to mind when I think about the different styles of communication. First Personal Scenario During a nursing school hospital rotation I was assigned to follow a registered nurse and witness communication between the nurse and client. The nurse entered the clients room and without a courteous greeting such as good morning or a simple hello stated, “Mrs. Jones here is your medication.” The client responded, “I do not want it. All you do all day is give me too much medication.” The nurse replied with a firm tone of voice and eye rolling, “You have to take it. How do you expect to get better if you do not take your medicine?” Both the nurse and client used aggressive communication. The nurse could prevent the conflict with the client had she initiated an assertive style of communication. To improve the communication the nurse should respond assertively with a moderate voice pitch, a relaxed body stance, acknowledge the clients feelings, and encourage the client to address her concerns (Arnold & Boggs...
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...As businesses continue to grow the need for effective communication grows along with it. The rate of success or failure for a company can depend greatly on the communication used within. There are many different aspects in regards to communication and some are more important than others. Not only do you have to be successful in communicating with your customers but it is also important to communicate effectively with your employees and your suppliers. When communicating it is important to pay attention to the purpose of why you are communicating, the style of your communication and making sure you are listening to what is being said. One of the most important aspects of communication with my company as well as many other companies is purpose. Specifically clear communication with a supplier. As a manager at Stone Theatres there is a continuous need to communicate effectively with a wide variety of different suppliers. In regards to the movie theatre it is important to contact the supplier in a timely manner, giving the company enough time to process and deliver the needed supply. If there is no communication there is a high risk of inventory levels going down, which can cause an issue with the company losing money. For example, one of the companies that provides us with our inventory for concessions fails to communicate with us. When providing us with our order they are unsuccessful in indicating ahead of time that some of the ordered items were unavailable to ship. ...
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