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Digital and Physical Space

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Digital and Physical Spaces
D. Johnson
BUS: 620 Managerial Marketing
Pamela Gordon
April 03, 2012

Digital and Physical Spaces
Having a digital and a physical presence for an organization is necessary in order to reach potential market segments. Theoretically, organizations must determine if the need for internet or new-economy based strategy is necessary. While some organizations may need to establish a physical presence, others may choose to offer their products online due to availability of new economy marketing strategies.
Economy Based Marketing Strategies
The availability of new economy based marketing strategies allows organizations (who are location based) to create an online presence. Fortunately, this allows them to adapt to changes in the way organizations communicate with customers. For instance, Apple first started out with retail stores and eventually created app stores. One article states:
Apple Stores/iTunes come in at No. 7 this year. Nationwide brand recognition and devout customer loyalty for its line of mp3 players, smart phones, computers and tablet devices has helped boost both in-store and online hardware and download sales. Apple Stores/iTunes' sales grew 32.3 percent in 2010 (Anonymous, 2011, para. 7).
Communicating with Customers Like Apple, many organizations opt to create an online presence. Creating an online presence makes communicating with customers easier. For example, new applications allow organizations to reduce costs while creating a way to allow customers to create an account which tracks customer orders (Mullins & Walker, 2010, p. 392). Although online organizations cannot communicate face to face with its customers, there are web based customer service applications available. Some of these applications include: web based instant chat programs, email, email to text, social media marketing

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