...Warren Cameros July 15, 2015 BSBA-FM 4 1.)Differentiate what is manners and etiquette. Manners are an expression of inner character. "manners are made up of trivialities of deportment which can be easily learned if one does not happen to know them; manner is personality—the outward manifestation of one's innate character and attitude toward life." Manners are common sense, a combination of generosity of spirit and specific know-how. Etiquette is a set of rules dealing with exterior form. Rules of etiquette are the guiding codes that enable us to practice manners. proper etiquette is meant to help people get along with each other and avoid conflict. Respect, kindness, and consideration form the basis of good manners and good citizen-ship. Etiquette becomes the language of manners. Rules of etiquette cover behavior in talking, acting, living, and moving; in other words, every type of interaction and every situation. 1.) 5 manners in the family or at home. -Say, "Please" and "Thank you" often. -Always greet someone when they come over to your house. -Opening doors for others. When going into buildings, allow elders to go first and open the door for them. When preceding others into a building, don"t let the door slam in the face of those behind, but hold the door until the person behind can grab it. Also teach your children that if someone holds the door for them, then...
Words: 584 - Pages: 3
...Running head: Workplace Etiquette Workplace Etiquette: Is our system broken Abstract The lack of workplace and office etiquette has plagued organizations of various sizes for several decades now. In fact, rude and inappropriate behavior has become a common problem in today’s business environment. I believe much of our problems have come from the fast-paced high-technology age we now live in, which has become a gift and a curse. This paper will attempt to examine the term workplace etiquette and the many social and official levels which the term encompasses. Workplace Etiquette: Is our system broken Workplace etiquette covers a wide range of topics in today’s business environment. Business leaders are expected to fully understand office and business etiquette, email etiquette, international etiquette, etiquette utilized in dining, etiquette utilized in business meeting and etiquette used with contacts outside of an office setting, just to name a few. Additionally business leaders must comprehend the value of diversity and understand cultural differences. Workplace etiquette can range from how to conduct yourself in the workplace, to how early to arrive for a business appointment, to the appropriate way to utilize email. First, I would like to take a closer look at office etiquette. Office Etiquette is basically minding your manners in the workplace. It can also be defined as the “showing of respect to others who share...
Words: 1833 - Pages: 8
...Assessment Activity BSBWOR501A Manage personal work priorities and professional development Assessment 76 Student ID: Question # Question Type: Assignment Name: Duration/Due: 1 week Marks 1 10 SKILLS THAT WEREN’T EVEN INVENTED A FEW YEARS AGO ARE ESSENTIAL FOR THE NEAR FUTURE By looking at new positions that are emerging in the workplace, supervisors can get some idea of some of the skills they will have to develop in the future. There are three areas that seem to be emerging in a way that will have a major impact on the workplace: information, etiquette and life-work balance. Information is coming at us at an increasing rate. We have now stepped into what is known as the knowledge age, where information (converted to knowledge) is what will provide the competitive edge for organisations. Information and knowledge are fast replacing capital equipment as the key asset for conducting business. Administrative assistants will become information co-ordinators, managing the vast amounts of information to ensure that everyone has access to and is aware of the existence of information that will help them better perform their jobs. The supervisor will also have to manage larger amounts of information, ensuring their staff have access to information that is important to their job. Life-balance is a term appearing in more and more magazines and management books. Many workers have been thrust into the position of caring for ageing parents while also caring for their...
Words: 549 - Pages: 3
...Business Etiquette Etiquette is not a term that most business people, or anyone for that matter, are comfortable with. It is an important word in today's business world. Let's define what "Etiquette" is. Etiquette, business or social etiquette is the art of taking the unfamiliar and making it familiar to many. That's what the "rules" (they are really guidelines rather than rules) of etiquette are. Nothing more,nothing less. For example, job descriptions are a form of Business Etiquette. Signs within the bank, such as the signs on each counter, are business etiquette. Easy to find stationary, directions of layout are a form of business etiquette. Whenever a business is offering something -- an idea, service or product that is new or relatively unknown, to a potential customer, the "Rule of Business Etiquette" comes into play. And it is not just for a business to apply these guidelines. Anybody, when they are asking someone else to accept something new should also be using Rule #1 of Business Etiquette. E.g. change over from one technology platform to another should be informed in advance by way of a letter or through display boards at the premises. Business Attire Do's & Don'ts Looking the part promises both personal and financial success. Quality garments wear longer, fit better, and therefore, save money in the long run. Above all, if your clothing projects a professional image, others will respond to you in kind. Here are a few suggestions for maintaining the proper image: ...
Words: 762 - Pages: 4
...Justin Gray Mrs. Kiry TB 332 May 1, 2012 Business Dinner Etiquette Many people these days instead of just an interview for a position are being asked to join for business lunches or dinners. With what seems to be the age of the working lunch break, it seems very likely that a person will be asked to join at some point in their career. The only problem is that manner people do not know the proper etiquette for such occasions. Many believe it to be basically a free meal, and that is not the case. As someone who is asked to join in a business meal meeting, it is important to know that you are still being interviewed. It is almost the same as a traditional job interview in an office setting. The main difference is that the employers are really trying to see how a potential employee handles themselves in a social environment. Part of most positions these days will require someone from one company to ‘take care of’ a potential client. When this happens the employer would like to send someone on these types of meetings that can interact socially and appear that the company knows how to conduct itself professionally. As a person joining a business meal there are certain ways to behave. First of all dress appropriately. Do not show up at a fine dining establishment in casual dress. This looks bad on you and you may find out many places like this have dress codes. It would be embarrassing to show up for a meeting and have to leave because your attire is not suitable...
Words: 562 - Pages: 3
...to assume this demanding and daunting assignment. Although I know there will be some significant changes and challenges within the organizations and the marketing of our products abroad; we are confident we will succeed. This paper will provide the rationale for our decision making process, identify the short and long term changes that will affect the entire organization, and showed the type of change models used for both short and long term changes. After being assigned the task of opening new stores abroad, I quickly assembled my team of experts in the marketing, accounting, human resources, advertising, production, and informational technology (IT) fields to take into consideration the many factors in regards to the business etiquette and those...
Words: 1250 - Pages: 5
...Doing Business in Japan In researching the Nemawashi consulting system I found that Nemawashi is the Japanese consensus building approach. The literal translation into English is “wrapping around the roots”. I discovered that Nemawashi is about working together to create clear and implementable goals by agreement of all involved parties. Some advantages of this system are: it allows everyone to be accountable instead of 1 person, or a select few. It allows a clear understanding amongst all parties. Everyone knows what is to be done and why. An individual is bound to support an initiative in which they helped to develop. Makes everyone accountable and builds a sense of ownership. Another advantage is that all parties are in consensus from the start, as to what the goal is; which in turn, reduces time which would have been spent in meetings. That time can instead be spent on designing/implementing the product or idea. Implementing Nemawashi practices in American business could be difficult due to the differences in the American business culture. The Nemawashi process often happens in a casual setting such as dinner or a sporting event. Unlike us Americans, this is the time in which the Japanese use to discuss business ideas and strategies. Research states, this is the time in which the Japanese feel more comfortable in which to speak freely on difficult topics. By time the actual meeting takes place 80% of the decision making process is complete. Now this can pose a problem...
Words: 851 - Pages: 4
...business relationships, based on an awareness of this German culture, is essential. To be successful obtaining the great results from a business relationship with a German company, we have to observe and understand their social rules, etiquette and values in order to deal with them better. It is important to observe and understand many of the social rules in order to make a positive impression on your German hosts. It is probably a good idea to understand how Germans view business. Germans maintain a stronger separation between home and office than Americans do. ‘Work is work and play is play’ is an important distinction in their culture. Randlesome (1994) Germans have a reputation for being industrious, hard-working, reserved. They are meticulous and exact and often very militaristic in the preciseness of their actions. The Germans are not an outward people. They tend to be very private. Moran et al. (2011) Though their daily routine brings them into close contact with many different people, they are close to only a very few. Randlesome et al. (1994) The Germans make a strong distinction between acquaintance and a friend. The handshake is an important part of the German greeting. Firm handshakes are preferred. Moran et al. (2011) Proper etiquette is also important when impressing the hosts. It requires using titles when addressing Germans as...
Words: 662 - Pages: 3
...customers want to use that is also profitable. Managers The managers have been carefully selected by the owner as the responsible parties in the company. Managers are responsible for the business’ success or failure. The organization of the company will reflect the managers’ level of skill because they are responsible for the company’s organization as well. Planning, leading, and controlling are also roles and behaviors managers possess. Employees Employees are effective and efficient, honest, and courteous. Employees behave in the same manner they would when a manager is present, when one is not present. Personal issues are not to be addressed at work. Raises in salary are given to employees when they display proper work etiquette and perform duties as their position requires. What behaviors and attitudes should be cultivated in your organization? The main behaviors and attitudes that should be cultivated in my organization are honesty and respect. Employees should respect themselves...
Words: 328 - Pages: 2
...person whether you are proper, caring, or respectable. Success in the future and even in business comes with good manners and etiquette. It may be learned, acquired, and cultivated but proper manners starts at home. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people and making them comfortable around you. Since we enter schools we must obey the rules and regulations inside the institution. But some of us don’t know how to obey some of these rules that’s why we are sometimes ask to be in an etiquette dinners. We, the students from Enderun colleges are taught to have good manners and proper etiquette. In our Enderun experience class, I was able to practice and even learn more manners during the dinner. At first I was wondering why I should learn how to eat dinner properly if I know that having dinner is a normal routine to do. But I was wrong. Dinner may be the key to success in the future especially when you’re having an interview of a lifetime As a student from Enderun, I learned how to eat bread properly, to eat salad, to drink wine, which proper spoon and fork to use, and a whole lot more. In the future, I know that I will be experiencing a lot of interviews and I have to show them that I could be trusted by showing them good etiquette. Etiquette is a key of having peace and harmony, in every time and every place one should observe order and rules. Table manners play...
Words: 473 - Pages: 2
...Qestion1: In regard to your ventures, how does the Kenyan context present different challenges than the American context. Give at least three examples. The first example that I can think about is Kenyan business etiquette. Kenyans tend to know you a little bit as a person before they do business with you. They prefer to cooperate with people they know or friends with. Therefore, how to let Kenyans trust you is the first step to do business in Kenya. This is something we need to take into consideration when we want to expand our project and find more partnerships. Moreover, being punctual for appointments and business meetings are important in Kenyan business culture. The second example is about behavior and negotiation skills. Politeness and a humble approach is the key to win friends or build relationship. People like to negotiate in Kenya and always expect to bargain in a market. For our project, we might need to think about what we should do if Kenyans bargain about prices with us. The Last example is regarding to communication. Luckily, English is an official language in Kenya. However, even though we speak same language, the communication culture in Kenya is slightly different from that of the United States. The communication style in Kenya is usually non-confrontation and polite. That is to say, Kenyans seldom direct say things with people except their closest friends. They tend to hide their true feelings especially about financial matters. Therefore, we need to figure...
Words: 483 - Pages: 2
...Main Page From ExecutivePlanet.com Contents 1 Discussion Forums 2 Related Links 3 Guidelines for business etiquette 4 Essential business culture guides for the international traveller Discussion Forums Related Links [1] Contact Executive Planet Guidelines for business etiquette Executive Planet™ provides valuable tips on business etiquette, customs and protocol for doing business worldwide. Our guides are co-authored by experts in international business etiquette, who are available to answer your questions on the discussion board. Essential business culture guides for the international traveler Argentina Australia Austria Belgium Brazil Canada Chile China Colombia Denmark Egypt France Germany Hong Kong India Indonesia Iran Ireland Israel Italy Japan Jordan Malaysia Mexico Netherlands Peru Philippines Poland Portugal Russia Saudi Arabia Singapore South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom United States Venezuela Yemen The Executive Planet™ guides to doing business worldwide each contain the following articles: Let's Make a Deal - negotiating tactics, the value of connections, recommended business card style and content, business card protocol, sitting and presenting yourself in meetings, language for brochures and promotional material, pace of...
Words: 442 - Pages: 2
...business model, it is important to stay up-to-date on the latest news and trends. Finding out where other companies went right or wrong will give you a clue as to how t proceeds with your global expansion. If you are going to be operating in a foreign country, they will most likely speak a different language than you. The new country in this case Germany, may even have more than one official language, so find out what language potential clients, suppliers and customer speak. Plan on translating your sales and marketing materials, corporate documents and handbooks, as well as drawing up contracts in both your native language and the language of the destination country. Ineffective translation is one of the leading causes of poor business etiquette. Business culture can vary greatly from country to country. Some business environments may be relaxed, and allow input from employees on all levels. Some environments may be very rigid and structured, and only upper management is allowed to express their opinions. Politics and international relations play a very large role in international business. Political stability, conflict and wars, human rights issues all affect how you can conduct business in a foreign country. Communication methods can vary greatly between countries, and even between different industries. The tone of communication can also be relaxed, open, formal or cautious. Some countries may rely heavily upon older technologies, and some may focus the latest internet. Create...
Words: 591 - Pages: 3
...Selling Beer in Spain George A. Murray MG352 International Business July 16, 2010 Abstract This paper explores the possibility of Red Drive Brewery expanding its operations into an overseas market. The country of Spain has been identified as the initial target market for Red Drive’s expansion. Research into this plan has been accomplished using the internet and the Business Source Premier database (BSP). Some of the areas explored in this paper deal with the economics of doing business in Spain, the attitudes of people in Europe generally and Spain in particular toward adult beverages, and an analysis of the overall market for adult beverages complete with specific information concerning beer. Facts and figures are used in an effort to validate a decision rendered as to whether or not to pursue the expansion of Red Drive Brewery operations in overseas markets. Keywords: Alcohol market in Spain, economy of Spain Selling Beer in Spain Spain is located in the extreme southwest portion of Europe. The country shares a border with France to its northeast and Portugal to its west, is bounded by Bay of Biscay to the north, and the Mediterranean Sea to the east and south (See Figure 1). In 1975, the government of Spain moved from a dictatorship to a democracy and began to experience an economy which was both dynamic and rapid in growth [ (CIA - The World Factbook, 2010) ]. The economy of Spain began a period of recession in 2008 with the collapse of its housing market...
Words: 1741 - Pages: 7
...Achieving discipline at work Ever been the victim of bad manners in the workplace? Perhaps you were the recipient of an insult by a peer or demeaning comment by a superior? Maybe you were just plain ignored or suffered some other discourteous treatment. The Journal of Occupational Health Psychology cites study by University of Michigan researcher Lilia Cortina and her colleagues from two other universities that found 71 percent workers had experienced workplace incivility in the previous five years 1,100 workers surveyed). And that spark of rudeness wasn't from customers or other members of the general public, but from coworkers and superiors. And 44 percent of workers polled for OfficeTeam said the level of professional courtesy at work had decreased over the past five years. Incivility, rudeness, and bad manners at work hinder productive communication and destroy workplace relationships. Fortunately, you can avoid being the victim and learn how to recognize when you're the culprit. It's also possible to deflect unsavory comments and behavior in a professional manner without taking it personally. Devastating Results Christine Pearson, associate professor of organizational behavior at the University of Western Ontario in Canada, has studied workplace incivility for five years. In a paper she co-authored for the journal Organizational Dynamics, she and two colleagues explained that "workplace civility behavior that helps to preserve the norms for mutual respect at work." Conversely...
Words: 2552 - Pages: 11
