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Achieving Discipline and Work

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Achieving discipline at work
Ever been the victim of bad manners in the workplace? Perhaps you were the recipient of an insult by a peer or demeaning comment by a superior? Maybe you were just plain ignored or suffered some other discourteous treatment.
The Journal of Occupational Health Psychology cites study by University of Michigan researcher Lilia Cortina and her colleagues from two other universities that found 71 percent workers had experienced workplace incivility in the previous five years 1,100 workers surveyed). And that spark of rudeness wasn't from customers or other members of the general public, but from coworkers and superiors. And 44 percent of workers polled for OfficeTeam said the level of professional courtesy at work had decreased over the past five years.
Incivility, rudeness, and bad manners at work hinder productive communication and destroy workplace relationships. Fortunately, you can avoid being the victim and learn how to recognize when you're the culprit. It's also possible to deflect unsavory comments and behavior in a professional manner without taking it personally.
Devastating Results
Christine Pearson, associate professor of organizational behavior at the University of Western Ontario in Canada, has studied workplace incivility for five years. In a paper she co-authored for the journal Organizational Dynamics, she and two colleagues explained that "workplace civility behavior that helps to preserve the norms for mutual respect at work." Conversely, workplace incivility does just the opposite. And once incivility rears its nasty self into the workplace, the results can be devastating to the culprits as well as those around them and the organization itself.
In Cortina's study, employees who experienced uncivil treatment reported lower job satisfaction. Plus the employees withdrew from their jobs through repeated tardiness,

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