...Morgan Stanley’s Return on System Noninvestment Case Study Summary Morgan Stanley was established in 1935, and in 1997 merged with retail brokerage firm Dean Witter Discover and Co. to become a global financial services organization that employed more than 53,000 people in over 600 countries including Australia. Institutional Securities, Asset Management, Retail Brokerage and Discover were the four segments of Morgan Stanley. The merger altered the working environment of Morgan Stanley and created a divide in employee acceptance of the Retail Brokerage segment. It did not integrate well with the firm partly due to the information systems being different to the rest of the company. Under CEO Philip Purcell’s management, Morgan Stanley’s infrastructure and systems did not grow with the needs of employees and customers, nor did it apply future technologies to their current systems, its focus was reducing overheads to maximize profits in the short term. Many brokers resigned, taking with them valuable portfolios and profits. In June 2005 Purcell resigned, and John Mack provided new leadership. The firm then began to change its information systems and provide better services for clients, which saw stronger ethos and integrity within the employees. The new leadership at Morgan Stanley instigated change, and the realization that the Company must grow to keep up with the competition in the financial services industry. Not only did technology need overhauling within all the...
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...Morgan Stanley Case Study 1 “Morgan Stanley Case Study” Total Rewards Dr. Judie Bucholz Strayer University Robyn L. Snow April 29, 2012 Morgan Stanley Case Study 2 Abstract Morgan Stanley was established by J.P. Morgan Jr in 1935 in New York. Before 1935, Morgan Stanley was only an investment department in J.P. Morgan group. Since its inception in 1935, Morgan Stanley has been a leader in investment management. The company provides a wide range of financial services for individuals and institutional investors. Morgan Stanley investment advisors educate clients at all stages of life in the benefits and risks of investing in mutual funds, stock, and bonds. Working with clients, they help to determine investment strategies based on goals and objectives, the time...
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...Media Planning and Buying, Public Relations, and Conclusion of Discover Financial Services Rebrand Campaign By Jennifer Grant and Chad Lacey Traci O’Neill Integrated Marketing Communications Montana Tech of the University of Montana March 7, 2013 Media Planning and Buying In an effort to maximize effectiveness of our media planning and buying strategy, we are targeting the following consumers: 1. Adults with a credit score of 750 or higher that seek a rewards program that wishes to maximize returns on use of credit cards. 2. Adult, college-aged students who have no credit that desire to build a credit history. Geographically, we are targeting these consumers in the United States with a special emphasis in all major metropolitan areas. The timing of our campaigns will be fiscal year-long beginning in 2014. However, higher frequency bursts will be delivered to target audience members: 1. For students, we will increase frequency at the beginning of fall and spring semesters with a follow-up prior to summertime. 2. For others, we will create more frequent burst during major, celebratory holidays, and prior to summer. The vehicle selections we have chosen are thought to be the most effective in reaching our target audiences at a national level: 1. Magazines – Choose publications that are read by our audiences. For savvy adult consumers, we would advertise in business, financial, and other high end magazines. For students, we would choose outdoor...
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... and the determine if dynamic pricing be applicable to the model. The two companies that I chose to compare are Sam’s Club and Costco’s. In comparing the two companies, I notice that Sam’s club business model is revenue model and a subscription model. Whereas Costco uses an affiliate model, when you click on the credit card you are directed to American express website. And also Costco is using the transaction fee revenue model, because the customer earns a percentage back on purchases with their credit card. As well they are using the subscription model, because they members are responsible for yearly membership fees. I think that Sams club have an advantage over Costco’s because it offers it own credit cards that is sponsored by discover credit cards. I feel as though Sam’s club would be an idea selection, because it has been around longer than Costco and Sam’s club also has partner up with Wal-Mart to sell products and services, which shows that they are branching out with other business to make a profit. Another company that I think would be profitable using this type of site would be banks because they offer a lot of product and services take for instance likes USAA, they offer travel, rental car services, and merchandise for sell to their members at a discounted price. They would be able to use this service to attract other consumers other than the military community. I think that dynamic pricing will be applicable to this model, because it will help the company...
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...Discover Financial Services is a banking and payment company that has been quite successful over the past few years as far as generating income from loans, particularly student loans. Taking a look at the chart below (Student Credit Growth) the increase in student credit is incredible for the market sector. The company’s largest competitor in this market in terms of size and profitability is Wells Fargo that also offers student loans online. This already established market shows no signs of slowing down in the near future. The aim of the game is to have competitive rates amongst your peers, which is exactly what both companies have done. They also offer incentives in order to compete with their identical loan structures. While both of them can be seen as traditional banks, they have moved their student loan services and other lending options online putting them in-line with other competitive “online lenders” to compete for their own share of the market and gain a competitive advantage. Online lenders compete in the market by taking several factors into consideration. These factors include but are not limited to cost of capital, customer service, and regulation. According to an article in the Huffington Post, the former administrator of the U.S. Small Business Administration Karen Gordon Mills “showed the relative strengths and weaknesses of banks vs. online lenders.” (1). Within the article is a table assessing the competitive advantages of traditional banks and online lenders...
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...DISCOVER FINANCIAL SERVICES A MARKETING RESEARCH STUDY CONSUMER LOYALTY AND THE INFLUENCE OF THE CUSTOMER SERVICE CALL CENTER Prepared for Discover Financial Services Prepared by Shantel Seppala Far Horizons Research December 8, 2013 Shantel Seppala Far Horizons Research December 8, 2013 China Financial Operations Manager Discover Financial Services Re: Market Research Report for Discover Financial Services Dear Sir or Madam: I am submitting this letter on behalf of Far Horizons Research in relation to the market research report authorized by Discover Financial Services. The purpose of the report was to gather information relating to loyalty of Discover customers and their respective interactions with Discover’s customer service call center. A great deal of time, analysis, and thought went in to the preparation of this study and final report. Upon releasing this report, I, Shantel Seppala, would like to personally ensure that this report was prepared with the utmost accuracy and as efficiently and cost effectively as possible. It has been of the highest pleasure to prepare this report for Discover Financial Services. Far Horizons Research has taken a great interest in this topic and would be more than willing to conduct additional research to either further support this specific topic or conduct new research. Thank you very much for giving us the opportunity to prepare this report for Discover Financial...
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...Purcell felt that the rebound of the economy would be slow following the stock market crash in 2001. In order to survive, he felt that the company needed to concentrate on maximizing profits instead of generating revenue. Given this strategy, he cut costs, jobs, and investments in areas such as information technology. It is also possible at the startup of the company in 1935 or thereafter there was not an importance given to IT development; this culture might have persisted or simply a refelection of management’s perspective as to the need of information technology. 2. Why was the merger with Dean Witter disruptive for the company? Morgan Stanley operates in four segments: Industrial Securities, Asset Management, Retail Brokerage, and Discover (formerly Dean Witter). Despite the merger, the Retail Brokerage group was never accepted as an equal partner by the rest of Morgan Stanley. This was clearly an employee integration problem either because of the employees’ perception or their reality. This division was also not well-integrated with the rest of the company. Former Dean Witter employees claimed that they felt like disrespected outsiders after the merger. The unification of Morgan Stanley and Dean Witter created a digital, cultural, and philosophical divide. The feelings persisted and many retail brokers viewed their job security as tenuous at best. Coupled with the problems associated with the merger, Morgan Stanley also had its own share of problems in the inner sanctum...
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...limit. A potential consumer rates each of the following nine credit cards on a 0 to 9-point scale, where 0 means that the offering is really terrible and 9 means that the offering is very excellent. Card #1 Discover $20 annual fee $2,500 credit limit Score: 3 3 | Card #2 MasterCard $20 annual fee $5,000 credit limit Score: 8 8 | Card #3 Visa $10 annual fee $5,000 credit limit Score: 9 9 | Card #4 MasterCard No annual fee $1,000 credit limit Score: 4 4 | Card #5 Discover $10 annual fee $1,000 credit limit Score: 1 1 | Card #6 Discover No annual fee $5,000 credit limit Score: | Card #7 Visa No annual fee $2,500 credit limit Score: 5 5 | Card #8 MasterCard $10 annual fee $2,500 credit limit Score: | Card #9 Visa $20 annual fee $1,000 credit limit Score: 2 2 | a. Utility function: Calculate the utility function of each brand based on the above response. Show how you calculate the utilities to demonstrate understanding. Record the utilities in the table below Part worth utilities: Brand | Utility | Annual Fee | Utility | Credit Limit | Utility | Visa | 5.33 | No annual fee | 5.33 | $1,000 credit limit | 2.33 | MasterCard | 6.00 | $10 annual fee | 5.33 | $2,500 credit limit | 4.67 | Discover | 3.67 | $20 annual fee | 4.33 | $5,000 credit limit | 8.00 |...
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...Australia is renowned as among the most beautiful countries in the world, with the contrast of bustling coral reefs teeming with wildlife and endless expanses of desert making it seem a world away from the shores of home. If you are keen to discover this outstanding beauty for yourself, here are some sights you won't want to miss through your camera lens. The Pinnacles Renowned as one of the very best limestone formations found anywhere in the world, the Pinnacles are located inside the Hamburg National Park and while they remained largely unknown to most Australians until the 1960s, today they receive over 250,000 visitors every year. A strange yet captivating location, there are thousands of pointy rocks and some measure more than a few...
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...DESTINATION REPORT AUSTRALIA DEBBIE HOOK WORLD GEOGRAPHY AUSTRALIA “There is nothing like Australia” G’ Day mates, and welcome to Australia. As the tourist board of Australia would say, “There is nothing like Australia” (Australia) but The Australian bush poet, Dorothea Mackellar , said it best in her poem "My Country" with an affirmation that speaks for all Australians. "I love a sunburnt country, A land of sweeping plains, Of ragged mountain ranges, Of droughts and flooding rains. I love her far horizons, I love her jewel-sea, Her beauty and her terror - The wide brown land for me!" Dorothea Mackellar [ (Baskerville, 2009) ] You could easily spend three to four weeks discovering all of Australia. However if time were limited, then a short weeklong “walkabout” to the area of your choice would do. Australia is divided into six states each with a different landscape and cultural difference: New South Wales, Queensland, South Australia, Tasmania, Victoria, and Western Australia. AUSTRALIA Prepare for your Australian trip, by learning about the currency; how to place a phone call; and what to do if a medical or safety emergency happens. Approximately, 85 percent of the people of Australia live in the southeastern quarter of the country, especially in large cities along the coast. The vast interior of Australia is too dry to support a large population, and few people live there. The eastern Highlands, sometimes called...
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...Queensland and the third most populous city in Australia with over 5 million people. Brisbane has a humid subtropical climate with hot, humid summers and dry moderately warm winters. The city's highest recorded temperature was 43.2 °C (110 °F), but temperatures above 38 °C (100 °F) are uncommon. Heating, ventilation and air conditioning (HVAC) is the technology of indoor and vehicular environmental comfort. Over the years HVAC has become a necessary part of residential buildings such as single family homes, apartment buildings, hotels and senior living facilities, medium to large industrial and office buildings, on board vessels, and in marine environments,...
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...Summary. The failure of Australia and Queensland Government has put the Great Barrier Reef into risk. It is observed to have reached the point where the possibility of it being listed in World Heritage in Danger list is greater. Words are delivered effectively by the government in working on protecting the reef however actions are of another way around. Thus, in June final decision on classifying the reef under the “Danger” list will be done by the UNESCO’s World Heritage Committee meeting up in Doha, Qatar. Significant improvement is anticipated otherwise the reef will be officially known for the damaged condition. Such situation shaped due to the failure in fulfilling seven recommendations upon the Committee’s request. Apart from the embarrassment the nation and the people need to bear, Australia tourism industry will be at stake as the reef is one of the best attraction in Australia. Review and Discussion. UNESCO, the United Nations (UN) agency that inculcates education, communication, and arts serves its purpose to conserve and preserve the world heritage. In 1981, the Great Barrier Reef was selected as World Heritage (Australian Government- Department of the Environment: Great Barrier Reef Has Lost Half Its Corals Since 1985, New Study Says, n.d). For years being one of the sources for the region economic growth, generation of over $3 billion yearly (Australian Government- Great Barrier Reef Marine Park Authority: Measuring the Economic...
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...Destep analyses Australia Demographic Factors The entire population of Australia counts 21.262.641 million people. The population isn’t very big. Especially because the total area of Australia is huge (7.741.220 sq km). 67.9% of the population is between the 15 and 64 years old. The median age is 37.3 years old (male 36.6, female 38.1). The population growth rate of Australia is 1.195%. That’s the 112th position in a list of 233 countries. In 2008, 89% of the Australian population lived in urban areas. That’s a huge percentage of the population. The rate of urbanization is 1.2%. Economic Factors Australia has a strong economy because of a 17-year economic expansion. The economic expansion ended because of the global financial crises. The Australian Purchasing Power Parity was $819 billion in 2009. Despite the economic crises the purchasing power parity increased ($812.5 billion in 2008). The GDP per capita decreased from $38.700 in 2008 to $38.500 in 2009. The GDP growth rate decreased also from 2.4% in 2008 to 0.8% in 2009. The unemployment rate of Australia increased from 4.2% in 2008 to 5.7% in 2009. However, the inflation rate decreased from 4.4%in 2008 to 1.9% in 2009. Australia consumes more oil than it produces (586,400 bbl/day versus 953,700 bbl/day). This means that in 2008 a lot of oil was imported (687,200 bbl/day). However, Australia also exports oil (332,400 bbl/day). In 2008, the Australian production of natural gas was higher than the Australian consumption...
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...“It takes all sorts to be Australian” “There is no ‘real’ Australia waiting to be uncovered. A national identity is an invention.” Australian identity is one of the world’s youngest national identities yet one of the oldest terrestrial that exited. Australian identity has not passed down for thousands of years or decades like other nationalities around the world. There are some evidence to suggest historical events that has occurred before and after the arrival of white Anglo-Saxon men has shaped the character of Australia. Nevertheless, it can be also the case that the values Australia distribute to its people has caught the attention of visitors who creates their own ideal picture of the country itself. But what also more unique about Australia is its demography. Owning an exclusive diversity. Icons such as thongs, beaches, sun, flies, kangaroos or koalas and an ice cold beer with BBQ (Barbie) are all elements that creates the ultimate soul of Australia as a nation. Living in the country for a period of time, adopting to its great diversity, valuing its unique culture, believes, traditions, landmarks are all needed to be Australian. Historical aspects, and experiences that a kingdom has gone through often takes responsibility for its national identity. Australia is a country that sheltered one of the world’s oldest cultures that was carried by a strong ‘native’ ethnic group which was known to have an existence of 40000 years. Yet an unknown culture between the outsiders...
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...changed to (page 90). “Some animals are more equal than others” this makes Napoleon and the other pigs better and sets more power over the others. In this and other ways, the novel “Animal Farm” demonstrates how information can give us control other others. Erin Brockovich is a film based on a true story of Erin Brockovich (played by Julia Roberts) who fought against the US energy corporation, Pacific Gas and Electric Company. Erin Brockovich was an unemployed single mother of 3 children. That loses a personal injury lawsuit after she was involved in a car accident. Erin then goes on to sue this multi millionaire company, when she comes across a pro bono case Involving medical records. Brockovich beings digging in to the case and soon discovers that the town Hinley’s water supply was poisoning. People in the town became sick and many where...
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