...1. From The Leadership Challenge, Chapter 1, two leaders were profiled - Dick and Claire. Using the actions of either of these two leaders, provide an example that illustrates each of the 5 Practices of Exemplary Leadership. Here is a list of the five practices of exemplary leadership that I found after researching these topics on the Internet: * Model the way- Claire treats her employees with respect and models the way that employees should treat each other * Inspire a shared vision- Claire wants to create a business with people she trusts and shares the same vision with. * Challenge the process- Dick challenges everyone to make new vision into a reality * Enable others to act- Dick sets aside 3 days to listen to people and encourage them to achieve goals. * Encourage the heart- Dick believes that everyone wants to win and encourages employees 2. Make a list of the values, personal traits, or characteristics you look for and admire in a leader. You might use the following list of examples or create your own. Note that the following list represents a summary/categorization of hundreds of different values, traits and characteristics identified from surveys asking people to respond to this open-ended question. Identify 7 qualities that you most look for and admire in a leader, someone whose direction you would willingly follow. The key word is willingly. What do you expect from a leader that you would follow, not because you have to, but because...
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...------------------------------------------------- Dr. Martin's Office Intro It began with the professor feeling distressed from an “illness” and decided to call his primary care physician, Dr. Martin. He spoke with Betty, a nurse who told him the doctor was booked all day. For this reason, he sought a referral to the HealthCheck clinic which was covered under the university insurance. Despite the professor’s sickness, he was not referred to the clinic. Afterwards, the professor called the Employee Benefits Office and his case was relayed to Candy, the director, who shared the professor’s frustration. He took the medicine prescribed by Betty, with minimal results, so again he called Dr. Martin’s office and found he was out of office. Unsatisfied, the professor went to HealthCheck, where he was seen attended, diagnosed, prescribed medicine, and immediately felt better. For a last time he called Betty and told her of HealthCheck’s great service. Betty told him the doctor would not refer the professor there feeling the clinic did not have the best care. The professor then passed the information to the employee Benefits Office, with staff who shared the professor’s skepticism. Discussion Questions 1. Who is the customer in this case? In the given case there are internal and external customers. We have three service providers who are interdependent components of the health care system, first the health care office which behave as an insurance for their staff/professor, the...
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...vomiting. Eventually the nausea ceased but his stomach was still upset. The following day he called Dr. Martin, his primary health care physician. Betty, the doctor’s nurse assisted him over the phone and after the professor explained his condition she told him that Dr. Martin cannot see to him because of his packed schedule. The professor asked for a referral to go to the HealthCheck Clinic but the nurse declined claiming that Dr. Martin is not willing to send him there and was instead prescribed with medicine for the diarrhea. The prescription was placed in the pharmacy for the professor to pick up. Unsatisfied, the professor called up Candy, the director of the Employee Benefits Office, but Wendy picked up and relayed everything to Candy who then expressed her surprise and distress over the situation. She too did not understand that the request for a referral was denied as the professor asked for it. The professor picked up the medicine from the pharmacy, drove home, took a pill, and went to bed. The following day the diarrhea was under control but the gastric discomfort was still a problem. He decided to go to work but in the afternoon he gave up and went home. He called Dr. Martin’s office and once again Betty answered the phone. She informed him that the doctor is out all afternoon and still claimed that the doctor refuses to refer him to HealthCheck. Betty believed that Dr. Martin would want the professor to go to the emergency room. Beyond irritated, the professor decided...
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...Dr. Martin’s Office 1 Seeking a Referral The Professor was not feeling well. In fact, on that Tuesday afternoon, he felt tired and generally “down” physically. During the 15-minute drive home from work, he developed slight nausea and gastric discomfort. When he reached home he headed for the bathroom. For the next several hours, he experienced severe diarrhea and recurring waves of nausea and vomiting. After a few hours, the nausea had subsided somewhat, but the gastric distress persisted through most of what proved to be a long night. On the following morning, the Professor called the office of his primary care physician, Dr. Martin. Dr. Martin’s nurse, Betty, came on the line. The Professor detailed his physical problems of the previous night. “Betty, the nausea is pretty much gone, but the gastric discomfort is quite severe. I really feel that I need to see a doctor.” Betty replied, “Dr. Martin is booked solid all day, so it would be hard to see him.” “Betty,” the Professor said, “I really feel that I need to see a doctor. Suppose I go to the HealthCheck Clinic. It’s close by, and I’ve always gotten good service there. Could the doctor refer me so that the University’s insurance would cover the visit?” Betty’s voice took on a doubtful and clinical tone. “The doctor would not refer you to the clinic. However, I can ask him to prescribe something for the diarrhea. We’ll call your pharmacy and place the prescription.” Slightly perturbed, the Professor said,...
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...Dr. Martin’s Office Seeking a Referral The professor was not feeling well. In fact, on that Tuesday afternoon, he had felt tired and generally “down” physically. During the fifteen-minute drive home from work, he developed slight nausea and gastric discomfort. When he reached home he headed for the bathroom. For the next several hours, he experienced severe diarrhea and recurring waves of nausea and vomiting. After a few hours, the nausea had subsided somewhat, but the gastric distress persisted through most of what proved to be a long night. On the following morning, the professor called the office of his primary care physician, Dr. Martin. Dr. Martin’s nurse, Betty, came on the line. The professor detailed his physical problems of the previous night. “Betty, the nausea is pretty much gone, but the gastric discomfort is quite severe. I really feel that I need to see a doctor.” Betty replied, “Dr. Martin is booked solid all day, so it would be hard to see him.” “Betty,” the professor said, “I really feel that I need to see a doctor. Suppose I go to the HealthCheck Clinic. It’s close by, and I’ve always gotten good service there. Could the doctor refer me so that the University’s insurance would cover the visit?” Betty’s voice took on a doubtful and clinical tone. “The doctor would not refer you to the clinic. However, I can ask him to prescribe something for the diarrhea. We’ll call your pharmacy and place the prescription.” Slightly perturbed, the...
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...I asked Dr. Fonn then about his answering YES to Question #15 of the license application: “15. During the past 12 months, have you had any disciplinary or corrective action taken against you, or had your right to practice restricted by any professional or medical osteopathic association or society or by any licensed hospital or medical staff of a hospital.” Dr. Fonn advised that he received the suspension from SFMC. He was suspended for thirty (30) days total. His suspension was taken in two (2) parts. The first two weeks of suspension were served in the first two weeks of January 2015. The second two weeks of suspension were served the last of April 2015 and first of May 2015.” Dr. Fonn does have current privileges at SFMC. I asked...
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...and support of global innovation and technologies, innovative financing, global innovation commons and heritable innovation knowledge in a breakthrough ways. The M-ICP founded by four Mongolian professionals and Ms. Nergui Dorj is a Founding Chief Executive Director. She is an economist, banking and finance specialist and development practitioner - graduate of Moscow Financial Academy, Australian National University and University of Wollongong, Australia. Ms. Nergui Dorj had been an active player in Mongolia’s transition from centrally planned to a market oriented economy and worked in senior positions of the Bank of Mongolia, the central bank, Institute of Finance and Economy, Economic Policy Support Project, DAI/USAID, Prime Minister’s Office of Mongolia, UNDP Mongolia and UNDP Samoa. She also...
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...and secure sharing of information (Kareo, n/d). The recommended hardware for UMUC were 1 Desktop Macintosh: Intel or PowerPC G5 with 2GB or more of RAM, 3 iPad Air laptop for examination rooms, 5 Mbps or greater, Firefox 28 or higher on Mac OS X, Apple iOS 5/6 Communications will come from local phone and internet provider (e.g. Verizon or Comcast) both of the options provide high speed service. KAREO also offers Dr. Martin and his staff with a support staff for any issues pertaining to the program. It will also be vital that Dr. Martin, Vivian and Manuella are up to speed and trained equally on the hardware and software. With all member of this team being trained, it will ensure that it can improve the patient visit process currently at the clinic, in addition to the investment of patient check-in kiosk which can alleviate the 1-2 wait times also allowing the nurses to spend more time prepping rooms, attending to patients and less time at the front desk....
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...fully implemented, and, in fact, has been removed from all but one of the two tertiary care facilities, where it remains in pilot adopter status. At the time, the board approved the CPOE initiative, the project was championed by Fred Dryer, the CEO, and was closely supported by Joe Roberts, the chief information officer (CIO) of the health system. Even during its proposal and evaluation by the board, the project was considered controversial by some of the health system’s stakeholders. For example, many of its physicians, who are community-based independent providers, were adamantly opposed to the CPOE system. They worried that their workload would increase because CPOE systems replace verbal orders with computer-entered orders by doctors. Dr. Mark Allen, a primary care physician commented, “The hospital is trying to turn me into a 12-dollar-an-hour secretary, and they aren’t even paying me 12 dollars an hour.” In securing board approval, Dryer and Roberts presented an aggressive implementation plan that called for the requirements analysis, Request for Proposal...
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...Yorker, Nov. 14, 1942 Mr. Martin bought the pack of Camels on Monday night in the most crowded cigar store on Broadway. It was theatre time and seven or eight men were buying cigarettes. The clerk didn't even glance at Mr. Martin, who put the pack in his overcoat pocket and went out. If any of the staff at F & S had seen him buy the cigarettes, they would have been astonished, for it was generally known that Mr. Martin did not smoke, and never had. No one saw him. It was just a week to the day since Mr. Martin had decided to rub out Mrs. Ulgine Barrows. The term "rub out" pleased him because it suggested nothing more than the correction of an error--in this case an error of Mr. Fitweiler. Mr. Martin had spent each night of the past week working out his plan and examining it. As he walked home now he went over it again. For the hundredth time he resented the element of imprecision, the margin of guesswork that entered into the business. The project as he had worked it out was casual and bold, the risks were considerable. Something might go wrong anywhere along the line. And therein lay the cunning of his scheme. No one would ever see in it the cautious, painstaking hand of Erwin Martin, head of the filing department at F & S, of whom Mr. Fitweiler had once said, "Man is fallible but Martin isn't." No one would see his hand, that is, unless it were caught in the act. Sitting in his apartment, drinking a glass of milk, Mr. Martin reviewed his case against Mrs...
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...from an “illness” and decided to call his primary care physician, Dr. Martin. He spoke with Betty, a nurse who told him the doctor was booked all day. For this reason, he sought a referral to the HealthCheck clinic which was covered under the university insurance. Despite the professor’s sickness, he was not referred to the clinic. Afterwards, the professor called the Employee Benefits Office and his case was relayed to Candy, the director, who shared the professor’s frustration. He took the medicine prescribed by Betty, with minimal results, so again he called Dr. Martin’s office and found he was out of office. Unsatisfied, the professor went to HealthCheck, where he was seen attended, diagnosed, prescribed medicine, and immediately felt better. For a last time he called Betty and told her of HealthCheck’s great service. Betty told him the doctor would not refer the professor there feeling the clinic did not have the best care. The professor then passed the information to the employee Benefits Office, with staff who shared the professor’s skepticism. Discussion Questions 1. Who is the customer in this case? In the given case there are internal and external customers. We have three service providers who are interdependent components of the health care system, first the health care office which behave as an insurance for their staff/professor, the health providers, (hospitals, Healthcheck, Dr. Martin’s office) and at last the pharmacy. However, each entity is providing different...
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...Kapri Boyd Dr. Carrie Ameling Public Speaking January 23, 2015 Martin Luther King Jr “I Have a Dream Speech” On August 28, 1963 Martin Luther King Jr delivered his “I Have a Dream Speech” at the Lincoln Memorial in Washington D.C. He expressed to American’s in his speech that he wanted everybody to come together as one and to be treated equal. It doesn’t matter what your skin color was, everybody especially the African Americans be free from going to places where there was signs that said “White Only.” It’s a shame that Americans had to live thru this all these years. Today, almost 52 years later his dream has been accomplished where white people and black people are integrated together. Americans are marrying different races around the world and having children that are mixed with another race. All races go to the same schools and worked with different races in there companies. Also, there are successful black men and women that have their own business. There are even some that have higher positions in the politics and we finally had our first African American, 44th president, Barack Obama currently holding down the office at the White House. If Dr. King was here today he would be so proud of the world and all the blessing that is happening today. There is still racist people out here today that think Dr. King’s speech shouldn’t have been accomplished but if it hadn’t we would all still be segregated from each other and everybody wouldn’t be treated as one. We would...
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...GKE1 Task 2 Miranda Stewart Western Governors University A) Martin Luther was born in Eisleben, Saxony, now Germany, in 1483 and died in 1546. (Martin Luther and the 95 Theses. 2013) During his 63 years of life he set in motion many changes that would take place in the world. His two most significant changes were his key role in the Protestant Revolution and the translation of the Bible into German, which later was translated into English, thus making it available for all to read. Luther was originally attending school at the University of Erfurt and training to become a lawyer when he was caught in a severe thunderstorm and, after nearly being struck by lightning, pledged that he would become a monk if he survived. Survive he did so he quit the study of law and entered an Augustinian monastery. While he stopped studying law he did not stop studying. His desire to study and learn led him to become a professor of the Bible and was eventually led to new understandings of the Catholic religion and the Bible. (Martin Luther and the 95 Theses. 2013) Luther penned his “95 Theses” in 1517 and nailed it to the door of the church that he was currently teaching at. While legend has made it something of a dramatic act of defiance, pinned to the door on a stormy night, it is much more likely that he was straightforwardly announcing his academic discussion that he was opening up. (Martin Luther and the 95 Theses. 2013) This posting, however he was intending it, hit too close...
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...When we think of Civil Rights, most of us immediately conjure up an image of Dr. Martin Luther King or Rosa Parks. Bob Moses on the other hand is not a well-known name from that era. Perhaps his leadership lacked some of what King’s charismatic leadership offered; nonetheless, Martin Luther King said Moses’ ideas were a “contribution to the freedom struggle in America,” an “inspiration (Anon).” Born on 23 January 1935 in New York City, Moses grew up a poor black man in Harlem, the son of a janitor. After winning a scholarship, Moses attended Stuyvesant High School, which was an elite public school located in New York City. His accomplishments did not stop there however. A scholarship to Hamilton College and a master’s degree in philosophy from Harvard University were just a few of his more notable personal achievements. A man whose integrity and thoughtfulness matched his courage and tenacity, Robert Moses is one of the most important figures of the Civil Rights Movement that you have never heard of. He helped to shift the focus from sit-ins and freedom rides towards voter registration. Moses led by example, placing an emphasis on moral and legal rights. Against violence and insolence, over a two to three year period, he led Mississippians to the polls to vote. Quickly, and with a small amount...
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...the cellular phone. Who is accredited with the invention of the cellular phone? Have you ever looked at your cell phone and thought, “HMM I wonder who thought of this?” Hundreds of thousands of people have wondered that very question. Sure several people thought of the idea of being able to walk around with a phone to their ear while they were out shopping, or stranded on the side of the road out of gas, or had a flat tire. There were several companies working on cellular technology at the same time. ”While the technology had been developed, it was not until 1971 that AT&T submitted a request to the Federal Communications Commission (FCC) for cellular service. It took more than 10 years for an approval ("Martin Cooper - History of Cell Phone", 2012).” Dr. Martin Cooper, who is accredited with the invention of the cellular phone, placed the first cellular phone call on April 3, 1973, while he was the general manager of Motorola's Communications Systems Division. It was the incarnation of his vision for personal wireless communications. That first call, placed to Cooper's rival at AT&T's Bell Labs from the streets of New York City,...
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