...DSC 340 Study Guide Mick McQuaid Spring 2014 Following is a study guide for DSC 340. It’s a living document to be updated by the instructor every week during the term based on readings, contributions from students, and updates in the rapidly changing world of business information systems. 1. PERSONAL INFORMATION SYSTEMS Extensive research over the past twenty years, some of it by Tom Malone at MIT and Susan Dumais at Microsoft Research, has explored how people organize personal information. One example that helps people understand the problem of personal information is the knife analogy, described below. One important finding about personal information management has been that people are prone to do one or some combination of these two things: filing and piling. After reviewing the following topics, conclude the study of personal information systems by doing the share best practices exercise. 1.1 Knives In the Home Suppose you have just won a complete set of knives for your home. Where should you put them? You could have a single cabinet to store all knives, but it is more likely that you will distribute the knives to different rooms, placing them near where they will be used: steak knives in a buffet in the dining room, cooking knives in the kitchen, handyman knives in a garage workshop. When you need a particular knife, it will be in the context of a current task, such as preparing food, setting a table, or cutting a length of rope for a clothesline. In each...
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