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E-Commerce (Spanish)

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Desarrollo El desarrollo del comercio eletrónico se dio desde comienzos del 1920 en los Estados Unidos se dio a conocer la venta por catalogo el cual mostraba unas fotos de productos. En esa época eso fue una revolución ya que el cliente podia obtener su producto sin la necesidad de tener que estar presente en una tienda.En aquella epoca esto posibilito que los clientes pudieran llegar a obtener cualquier producto aunque ellos no estubieran cerca del mismo. En el 1980 tambien surgió una manera de venta por televisión con catalogos mejor conocida como venta directa. El comercio electrónico se ha desarrollado, de solamente ser un simple catalogo de productos o servicios, construido a partir de una pagina estática, con un poco de mantenimiento a llegarse a convertir en uno de los medios mas indispensable para realizar ventas y generar ganancias, En cuanto al ámbito geográfico los datos del año 2004 indican que la mayor concentración de movimientos en ventas tiene lugar en los Estados Unidos, Asia y Europa seguidos de lejos por el resto.
Con la rapidez que se ha avanzado en cuanto a la tecnologia y de poder concretar un negocio es lo que ha aumentado el desarrollo del comercio electrónico. El mismo ha ampliado la forma de vender un producto o servicio por medio de una red Internet y otras redes de computadoras.El comercio existe desde el principio de la humanidad, lo que ha cambiado es la forma en que se mercadean los productos o se ofrecen los servicios de un negocio o empresa..Muchos empresarios que añaden el comercio electronico lo hacen por tienen demanda por el entorno donde esta establecido su empresa. Otros lo hacen simplemente para poder adaptarse a los cambios en el Mercado. Según e-commerce impacts and policy changes(2000).No hay duda de que el comercio electrónico ha experimentado un rápido crecimiento desde que los primeros usuarios comenzaron a navegar por la Web en busca de bienes y servicios. Actualmente, las ventas realizadas a través de Internet representan una proporción considerable de las ventas comerciales totales. En 1991 Internet tenía menos de 3 millones de usuarios en todo el mundo y la aplicación de Internet al comercio electrónico era nula. Casi un decenio después, en 1999, se estima que tenían acceso a Internet 300 millones de usuarios, una cuarta parte de los cuales realizaron compras en línea en sitios de comercio electrónico por un valor aproximado de 110.000 millones de dólares EE.UU. Según los datos de que se dispone, el presente año las ventas de comercio electrónico de empresa a consumidor superarán los 1,25 billones de dólares EE.UU. Torres, C ,Guerra Z (2012).
Según la Promotora Del Comercio Exterior de Costa Rica (2014) El estudio Global E-Tailing 2025, realizado por Deutsche Post, con la participación de instituciones de investigación de tendencias dio a conocer que durante los próximos diez años, las ventas al por menor en línea cobrarán más importancia de la prevista hasta el momento, no solo en los países desarrollados, sino también en los mercados emergentes.
Según el reporte, el comercio electrónico representa en Europa un 8% del volumen de comercio total y podría llegar a alcanzar el 40% en los países desarrollados y hasta un 30% en los mercados emergentes actuales. Asimismo los consumidores recibirán sus compras mucho más rápido; se realizarán entregas exprés en menos de 24 horas, con plazos medidos por minutos, proyectó el análisis. Asi que el desarrollo del comercio electronico continuara creciendo cada vez mas a medida que la tecnologia siga avanzando.
El comercio electrónico ayuda que los usuarios conozcan un mercado con muchas oportunidades desde solamente una computadora cuando ya se tiene una empesa o negocio establecido. Estas oportunidades llevan consigo una serie de ventajas y desventajas. Ventajas * Mercado abierto 24h 365 días al año. La actividad es continua.La Red permite realizar compras durante todos los periodos del año con independencia de las imposiciones de los distintos horarios comerciales. No existen barreras horarias de ningun tipo, por lo que el flujo de información es continuo. Fonseca, A (2014) (p.28) * Acceso a multiples productos.El e-commerce permite acceder a un mercado mundial. Posibilitando el acceso a productos como a productos que no se encuentren a la venta en el país de residencia del usuario.Fonseca,A(2014)(p.29) * El fortalecimiento que la marca pueda alcanzar en Internet y todo lo que puede ahorrarse en papelería para imprimir recibos y facturas, ahorros en sueldos de empleados cuyas actividades sean automatizadas por el sistema de ventas por la web.Sotomayor,L(2012) * Mayor facilidad y rapidez para encontrar los productos para el comprador. Rodríguez,E(2013) * Trato directo ya que no hay intermediarios entre clientes y productores,por lo que tambien repercute en la satisfacción del cliente.Fonseca,A(2014)(P.38) * Entrar a competir en un libre mercado mundial donde se compite en iguales condiciones el cliente no sabe si la empresa es grande o no.Sotomayor,L(2012). * Facilidad para implementar y desarrollar estrategia de marketing basadas en descuentos, cupones, lotes.Rodriguez,E(2013) * Comodidad y agilidad en las compras ya que se tiene la posibilidad de acceder a los productos desde cualquier lugar permite al ciudadano evitar colas y desplazamientos sin necesidad de salir de su hogar.Fonseca,A(2014)(p.35) * Productos más economicos por la venta directa al consumidor.Fonseca,A(2014)(p.31)
Desventajas
* No todos los productos que se pueden vender en línea son igual de rentables, y hay que valorar muy bien la estrategia de comercialización.Rodriguez,E(2013) * Falta de contacto fisico con el producto. Las transacciones que se realizan a través del Internet son de caracter no presencial, lo que genera un cierto grado de incertidumbre. Fonseca,A(2014)(p.41) * Riesgoso si no se cuenta con asesoría especializada.Sotomayor,L(2012) * Todavía hay muchos consumidores reacios a comprar sin ver el producto y que no confían en los pagos online.Rodriguez,E(2013) * Los consumidores quieren tenerlo todo: el mejor precio, el mejor servicio y una atención personalizada. Competir en estos términos es cada vez más complicado para las pequeñas empresas frente a las grandes.Rodriguez,E(2013) * Falta de seguridad y fiabilidad es un punto clave a la hora de decider la compra a través de Internet que la empresa esté bien identificada y sobre todo lo que ofrezca la posibilidad de contactar directamente con ella.Fonseca,A(2014)(p.43) * Los gastos de envío son caros cuando el volumen de negocio es pequeño, y esto es un gran desventaja para los negocios pequeños.Rodriguez,E(2013)

* Libro : Fundamentos del e-commerce (2014) Alexandre S. Fonseca * Sotomayor, Luis Lsotomayor95.blogspot.com(2012)(p.1) * Law, Annie Annielawloo.blogspot.com(2013) * Eva Maria Rodríguez (2013) http://www.actualidadecommerce.com/ventajas-y-desventajas-del-ecommerce-frente-al-comercio-tradicional/ * VI. http://www.oecd.org/eco/economicoutlookanalysisandforecasts/2087433.pdf.

* (2014) PROCOMER (Promotora Del Comercio Exterior de Costa Rica) http://www.procomer.com/contenido/articles/comercio-electronico-continuara-creciendo-de-manera-acelerada.html

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