...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
Words: 1325 - Pages: 6
...Effective communication in a business Student’s Name: Professor’s Name: Institution: Date of Submission: Describe a time when you experienced effective communication in a business environment. Effective communication involves knowing the audience and using appropriate to communicate the intended message. I experienced effective communication at the workplace whereby the manager delegated the role of decision making to the employees. The manager emphasized that employees were to communicate with each other and discuss on the best decisions for the firm to achieve its goals and objectives. The employees were to form teams and discuss decisions regarding various departments in order to forward them to the top management for approval. The employees were appealed by the management’s decision to delegate the role of decision making to them (Fielding, 2006). They chose email to be the transmission channel for the messages because other workers can access them from anywhere. However, the management came up with a website where workers would interact with each other and comment on posts written by others. Every worker knows their role in the communication process and the target audience for their messages. The communication messages matched the company’s culture, which focused on improving the quality of services for their customers. The messages were precise and understandable by the employees and made them to feel as part and purse of the organization. The managers...
Words: 622 - Pages: 3
...The Basics of Communicating Effectively in the Workplace Strayer University Professor Nichole Harris May 7, 2014 The Basics of Communicating Effectively in the Workplace According to the Global Post, the keys to effective communication in the workplace are completeness, conciseness, consideration, concreteness, clarity, courteous, and correctness (commonly referred to as the seven C’s). The first being the most important - it is essential to be complete in your thought process when communicating. “A complete message answers six questions: who, what, when, where, why and how” (Nordmeyer, 2014). Effective communication is necessary in all phases of life from communicating as a student, as a professional, as a citizen and as a family member. There are several components to communicating effectively in the workplace – eye contact, body language and tone (Kelly, McGowen, Williams, 2014). Effective communication is a common practice in my workplace. Throughout the year the marketing department sponsors outings for the department heads and clients of the investment banking teams. The meetings that are held that lead up to these events involve planning, assigning, and executing. When the manager has his meetings to discuss any of these events, he practices the seven C’s of effective communication asking the questions of completeness – who, what, when, where, why and how. Who is assigned the various tasks for these events such as when will the event be held, where...
Words: 436 - Pages: 2
...Fundamentals of Effective Communication in the Workplace Jo Ann Richardson Shayne Narjes, PhD Introduction to Business November 7, 2015 Abstract Lowe’s Companies, Inc. has been helping customers with home improvements since founded in 1946. As a company, Lowe’s has been through a multitude of changes, reflecting the ever-evolving business and technology environment. Without high level communication skills, Lowe’s would not be able to successfully roll new information down to all levels. Actively teaching the communication skills through training and development starting at the top of the company with the CEO and Board of Directors, numerous levels of management, all the way down to a part time hourly associate. Recently, due to all the changes the company has experienced, Lowe’s felt the companies’ purpose has gotten lost. Lowe’s rolled out the program, “Helping People Love Where They Live” (Lowe’s, 2015) and “Helping Associates Love Where They Work.” (Lowe’s,2015). The defining of company purpose was debuted to store level management at the National Sales Meeting in February 2015. This was followed by a company-wide push to communicate purpose to all levels of Lowe’s employees and customers. The effectiveness of this communication was in its multi-channel development: verbal, electronic, and interactive. Fundamentals of Effective Communication in the Workplace Individuals working in a business environment need to effectively use verbal communication employees...
Words: 878 - Pages: 4
...I. Attention-Grabbing introduction: “LEECHES!!!” take a look at these pictures on the board and tell me what you think? …..Pretty crazy huh? Does anyone remember the film “Stand by Me” by chance….? There is a scene in this movie where 4 boys are running and decide to jump in a stream…as they walk out they notice these slimy slug like creatures all over their arms, backs, legs other private parts. As they start flinging these blood sucking creatures from their bodies and other areas that we won’t discuss.. Is one of many justified beliefs that these nasty segmented slimy, wormlike things sole purpose on this earth is to make you recoil in disgust simply from the sight of them…But wait! What if I told you that this same creature held and current serve as an important purpose in the medical field. II. Preview of 3 Main Points: Today I will give information about medical uses of leeches. There are three main points to touch on. First, what medical procedures utilize leeches? Second, why do we use leeches in the medical field. Third and finally, I will speak about the medical benefits of using leeches in medicine today. Thesis/ Specific Purpose Statement: Using these three main points, I will inform the audience of the medical uses and benefits of leeches. The Body: I. Point One: What medical procedures today utilize leeches? A. Sub-point A. 1). Reconstructive Surgery 2). Trauma Patients- In Austrailai 2004 a surfer gets mauled by a surfer on Bondi Beach...
Words: 1602 - Pages: 7
...Fundamentals of Effective Communication in the Workplace 1 Fundamentals of Effective Communication in the Workplace Bret Hart Intro to Business February 5th, 2014 Fundamentals of Effective Communication in the Workplace 2 Getting elected to take over another project at work seemed less than exciting when I noticed that the program was not running to the best of its ability. In 2010, I was asked to take over the Demo program, meaning to monitor the inventory that was being issued out to Reps (who than used the inventory to close big deals and/or to gain business). Days into my new duty I noticed that the amount of merchandise being issued out was not being returned and/or lost. Reps were not being held accountable for the devices and there was no way to track how much inventory was being issued to each Rep. I knew this was becoming a problem and needed to be addressed immediately, so I emailed my supervisor and asked to have a one-on-one to discuss possible resolutions. During our meeting, I presented him with a Past Due Report, which would keep track of who checked out what inventory, their reporting manager, their associate director and the dollar amount of all equipment that was out in the field. I explained how the report would create responsibility, structure and the opportunity to be more successful for all who was actively involved with this program. Accountability. Since the report was approved and has now become a permanent piece of this program, Reps...
Words: 574 - Pages: 3
...Fundamentals of Effective Communication in the Workplace 1 Assignment 1: Fundamentals of Effective Communication in the Workplace Melissa Rogers November 10, 2014 Business 100: Intro to Business Dr. McChesney Fundamentals of Effective Communication in the Workplace 2 Effective communication is more than just the exchanging of information from customer to business and from business to customer. To have effective communication, one must be accustomed active listening, control of tone of voice, understand and anticipate expections, analyze the education level of the customer to assist with use of the right words, provide complete information, show interrest and avoid interrupting. Working in a call center for Verizon Wireless handling customer service provided the right environment to have to practice effective communication. Through training and on my own, it was stressed in this field of work of its importance. Communication is the key to being successful. While in training, I was required to listen to incoming calls from customers and take notes of employees while they were working. The older woman I was paired with had been with the company for a very long time and understood the in's and out's of the business very well. She explained how important it was to have effective communication skills especially since everything was done in our call center was over the phone with no face-to-face interactions. I experienced her working with...
Words: 643 - Pages: 3
...Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis. The communication channels included email, phone, face-to-face meetings and video conference. In the international environment we used to work with various dealers, manufactures, and distributors from all different countries and different types of businesses. However, I have experienced effective communication with our International customers most...
Words: 881 - Pages: 4
...Fundamentals of Effective Communication in the Workplace Strayer University Intro to Business BUS 100 Professor Alethia Gardener May 09, 2015 Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or groups to reach a common goal or understanding. Communication in the workplace is essential for effective functioning of each unit and the company’s overall organizational success. Communication is needed to increase efficiency, satisfy customers, improve quality, and create innovative products ("Effective Communication," n.d.). By the end of this paper, you will review an example of effective communication being provided in a business environment, review the reasons why the communication was deemed to be effective, and how the results impacted the business. Effective Communication in a Business Environment Thinking back on past jobs, one time when I have experienced effective communication in a business environment would be when I worked in a call center for a major television provider. I was responsible for taking inbound calls from customers with interests of changing programing, upgrading equipment, and or/ bundling their television services with phone and internet service. Being such a fast paced organization and leading in technology, nothing was consistent but change. All television providers sign contracts with networks and broadcast stations in order to broadcast certain channels. Normally...
Words: 770 - Pages: 4
...Running Head: FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE FUNDAMENTALS OF EFFECTIVE COMMUNICATION IN THE WORKPLACE Fundamentals of Effective Communication in the Workplace Effective communication is widely believed to be among the most critical organization success tools due to the fact that, it creates a platform for companies to link their different business functions (Guffey & Almonte, 2011). In addition to this, effective communication helps in the creation and continuous strengthening of business relationships. For instance, a manager can succeed in fostering strong relationships with his subordinates by simply ensuring that he communicates with each employee in an effective manner. This subsequently renders an explanation as to why there is a general consensus that, effective communication is one of the key forces which normally propel a firm to realize its corporate goals and objectives (Guffey & Almonte, 2011). A time I experienced effective communication in my workplace My government contracting job has continued to provide me with plenty of opportunities to hone my business communication skills. This can be evidenced by the fact that I usually communicate with many contractors on a daily basis, with a view of ensuring the timely delivery of goods and/or services ordered from them. I can thus assert that my job entails collaborating with other personnel in order to ensure my companies supply...
Words: 1212 - Pages: 5
...address to CEO on the barriers of effective workplace communication and measures to overcome these barriers. The discussion is divided into two parts namely barriers to communication and next is providing solution for these barriers. Barriers to effective workplace communication includes poor listening skills, non-verbal signals, physical barriers, emotions, lack of subject knowledge, language, overdose of information etc. which are discussed below. Measures to overcome these barriers are use of simple language, active listening, reduction of noise level, simple organizational structure, emotional state, giving constructive feedback, avoiding information overload, proper media selection and flexibility in meeting targets which are explained as under. The discussion highlighting vital factors causing barrier to communication and its measures is then followed by a conclusion. Discussion Communication is the art of imparting information through exchange of thoughts and messages by speech, writing, behavior or signals. It is the process of conveying message to an individual or group of people. When the receiver understands the message conveyed by sender the communication becomes effective. Barriers to Communication Communication is an important part of our lives. It becomes more significant when at workplace. This is because of the important role which communication plays in determining success or failure of an organization. However, communication if not done effectively can cause...
Words: 539 - Pages: 3
...Fundamentals of Effective Communication in the Workplace Shelby Lorusso Professor Cheryl Cutter Business 100 May 9, 2014 * My experience of effective communication in a business environment As a mother of two I love having my kids pictures taken. I have gone to multiple studios and although they all did decent work I have been going to Picture Innovations for the last year and a half. I chose the company because I feel like they give us more amount of time in each session. I found that this helps my kids not get so overwhelmed. The last time we had a shoot we ordered about $350.00 worth of pictures. The package we order came with only 8x10 and 5x7 prints. We choose about ten different poses and we were very pleased with how they came out and happily paid the money and took our pictures home. As we were dividing the pictures up between our family, our Nana requested that she wanted all the pictures but in a 3.5x4 so she could put them in a album and flip through them whenever she missed the kids. I loved the idea and so did my mother, so I went back to the studio and told the girl working that I wanted 3 copies of every picture I had already purchased but in 3.5x4s. She was more than happy to help me. As she loaded my photos and started adding the ones I wanted to the shopping cart I noticed that the prices really jumped every time a new one was added. By the time she had added all 30 of my photos the price was $280.00. I could not believe it. I asked her if this...
Words: 960 - Pages: 4
...Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace Darek Priddy Bus 100 Donna Kilgorely FuNdamentals of effective communication in the workplace 10 May 2014 In my job field effective communication is a must. I am a contractor that works for the government in the military aviation department. Without effective communication our work would cause for injury and possibly death to aircrew. Every day we use different forms of communication. Email, phone, verbal, written, and even visual communication are the types we use. Every morning when I get to work the first thing I do is check my emails. I receive emails from my supervisors, engineers, and the night shift supervisor. My supervisors usually send emails in the morning explaining in brief detail what the morning meeting will be about and what the day’s work will be like as of then. The engineer’s emails usually consist of what type of testing will be done on the specific test article. The night shift supervisor’s email consists of how night shift went, work that was done, and a pass down on things that were not completed. We have a work cellphone on us at all times. Anytime something urgent comes up where it cannot wait for email or to find the person we use the cellphone. We usually use these when we are trying to fix and aircraft that’s trying to fly right at that moment. Verbal communication happens more so than any other type. We use verbal in all our meetings...
Words: 380 - Pages: 2
...It is my utmost opinion, that communication is the essential key to learning. However, not everyone is able to communicate effectively; and sometimes it is difficult for the audience to convey the speakers’ intended message. According to the textbook, “Effective communication happens only when you transmit meaning--relevant meaning—to your audience” (Kelly, McGowen, & Williams, 2014, p. 125). This is not always the case. There are several barriers that can affect the way your message is perceived to your audience. They are physical, language, body language, perceptual, organizational and cultural barriers. When it comes to managing a business or company with employees, it is very important that senior managers and leaders possess excellent communication skills. Before I can explain how I eventually experienced effective communication, I will first have to discuss the occasions in which I did not. When I was discharged out of the military, I decided to accept a position overseas as a government contractor with Department of Defense. Because of my prior military experience, I had long been exposed to military jargon; a privilege that not every employee was fortunate to have. My company would hold quarterly briefings to discuss the current mission and vision, additional performance requirements; as well as the accomplishments for the support of the War fighter during campaign “Operation Iraqi Freedom” and “Operation Enduring Freedom”. During the first briefing, I noticed that...
Words: 1009 - Pages: 5
...Fundamentals of Effective Communication in the Workplace by: Heather Dyer Business 100 May 10,2015 Resubmitted: May 29,2015 Fundamentals of Effective Communication in the Workplace I am suppose to describe a personal experience that I have experienced but since I have not worked I talked to the professor and he said I could interview someone and use their experience. So I interviewed a manager of a retail store in my area. And when asked to describe a personal experience in the workplace she said That effective communication is very important because without it things would not get done in a timely manner. And everyone would not be on the same page. And everyone is different so you have to assess the situation and proceed , with some employees all she has to do is ask and say please and thank you but with others she has to use a stronger approach. She told me about a time when a employee was moved up to a management position but not doing her job the correct way. She sat down and talked with the employee and explained what she needed to do everyday then took her around the store and showed her the correct way of doing things. Then when that did not work. She had another talk with the employee and was more subtle with her this time. Now the employee understands her new job and can do it effectively and in a timely manner. She also described another issue and this one is a little different than the other one. This one has to do with language barrier. This...
Words: 556 - Pages: 3
