...GROUP #5 COMMUNICATION PROJECT – PARADISE RESORT AND SPA WHAT IS COMMUNICATION? Communication is the transmission of information and ideas from one individual or group to another. The crucial element of this definition is meaning. “Communication is the glue that enables people to work together to accomplish results.” "The most important thing in communication is to hear what isn't being said." Peter Drucker Communication in organizations or organization communication encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, facilitates team work, to exchange hearsay and rumors, or anything in between. Organizational Communication serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness. According to Fielding, an organization consist of groups of people who work together to reach specific goals. The individuals must communicate with each other and share information if they are to reach the shared goals. How the organization is managed, for example autocratically or democratically affects the communication within the organization and the direction in which communication will travel. Generally the four channels of direction...
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...------------------------------------------------- ADVANCED MANAGEMENT COMMUNICATION SKILLS 20 AUGUST 2015 BY Londiwe Ngwane Student number: 20357704 BTech: Taxation Lecturer: Mr SC Zondi TABLE OF CONTENT 1.1 Definition: Communication and Effective Communications3 1.1.1 Effective Communication Process Diagram3 1.2 Importance of effective communication in the workplace……...............................4 1.3 Types of Communication that mostly occurs in the workplace5 1.4 Advantages and Disadvantages of verbal & non-verbal communication in the workplace4 1.5 Barrier to effective Communication in the workplace5 1.6 Conclusion6 1.7 List of References……….………………………………………………………………7 1.1 Definition. “Communication can be defined as the process of transmitting information and common understanding from one person to another” (Keyton, 2011) ……….is by means of connecting with different people and places in reaching a mutual understanding not only by encoding and decoding information but also sharing the meaning. “Effective Communication is a two-way process that requires effort and skill by both sender and receiver.” (Lunenburg ,Fred C, 2010) …. in my words effective communication is an understanding between two people the employee and the employer of the message that need to be interpreted and understood by the employer to be able to feedback effectively. Effective communication the workplace is very important for the organisation to function productively...
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...every company. This process is the organization communication. There are channels of communication that flows in every organization. Sometimes type and size of an organization can have an affect on what type of communication channel is mostly used. In every organization their communication process are different. Organizations have their own internal and external communication process. Everyone in an organization must recognize the importance of communication and the role it plays among the workers. Communication process is the sending and receiving of messages and the source sending (encodes) the intended meaning message through a channel which the receiver (decodes) the message perceived meaning and then possibly the receiver communicating through feedback to the sender returning another message. By having the feedback process we can help the communication process improve. It is very important to have an effective and efficient communication. People today spend most of the time of their lives in different kinds of organization school, work, hobbies and etc. And for organizations to function it takes effective internal and external communication. This term paper is done because a well-organized communication process is very essential for the employees to be able to delegate work as well as inform the others about their status in projects and tasks. To be able to do that one has to communicate correctly, with the right and effective channel. There should be a functional way to...
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...Date: December 27, 2011 Subject: Communication Assistance Attached you will find my proposal to implement communication assistance in the housekeeping department. I feel that with this little extra effort on my part, we are able to accomplish this assistance. The housekeeping department currently has many non-English speaking employees. With the communication assistance I have planned out it will not only benefit our department but also the Marriott. With all the hard work it could be a company wide acceptance for a new policy. There is a possibility that when this is complete the other employees could step in and help with defining the process. Doing this as a whole department will make all the employee’s feel like they are a big part of this accomplishment. This will also boost the ego of the department which will enhance customer service. As I have understood you have tried this before but it was not effective. With the hard work that I have put into this we will make it successful for everybody. So with the existing information and new information we have a much better chance of success. Communication Assistance Prepared for Supervisor and Manager Housekeeping Department Prepared by Jennifer Hall Housekeeper December 27, 2011 Table of Contents Executive summary…………………………………………………… 4 Introduction……………………………………………………………5 Poor Communication Benefits…….………………………………….6 Diversity in the workplace a brief history……………………………6 Basic Problems…………………………………………………………7 ...
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...RUNNING HEAD: Fundamentals Of Effective Communication 1 Fundamentals Of Effective Communication In The Workplace Jonetta Franklin Professional Maria Gambuzza Bus- 001- ( Intro To Business ) August 3, 2014 RUNNING HEAD: As simple as communication seems, much of what we try to communicate to other and what others try to communicate to us gets misunderstood. Misunderstandings can cause conflicts, frustration, and professional problems which is not good in the workplace. The importance of effective communication for managers cannot be overemphasized for one specific reason: everything a manager does, involves communicating. Communication is needed to increase efficiency,satisfy customers, improve quality, and create innovative products. This is where effective communication come in to play. Effective communication is the ability to express ourselves well, both verbally and non-verbally, in ways which are proper to our cultures and our situations. Effective communication not only deals with relaying messages, it also with receiving messages. In order to develop effective communication skill one must have essential communication practices. The key elements in effective communication would be saying what you means in a few words as possible, eye contact, listening with both your eyes and ears, finding your voice, and behavior. Saying what you mean in a few words as possible is good because you never want to bore a person with loads of information...
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...Communication: The study if communication within an organization Table of Contents Introduction o The importance of communication Tools of communication o Which forms of communication to use o Which forms work best Know your Audience o Understanding who your audience is Communication Barriers o Where communication barriers exist o What are you trying to say Follow up o Following up your communication is essential Conclusion Executive Summary Effective communication in the workplace today is essential. Knowing who you are communicating to, and the message you want to convey is important. Making sure that you have to appropriate tools to do this is just as important if not, more important, because if you don’t have the right tools, it won’t work. Make sure that the audience you are communicating with knows that you not only conveyed your message, but you also heard what they had to say, by doing a follow-up communication. Because so much time is spent in the workplace, being an effective communicator will make for a cohesive, and effective workplace. Introduction Effective communication is essential to the success of any business organization. Communication within the workplace is sometimes overlooked and not thought to be an important aspect of the work environment. Because the average working person spends twothousand and eighty hours a year at work, and whether you are the manager or the subordinate it is crucial to have good...
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...Introduction Workplace diversity is the issue of the people, similarities, and differences of the people that bring to an organization. We are living in the multicultural country. Successful organization develop plans and are willing to spend resources on managing diversity in the workplace. In the past, the diversity in the workplace was a legal issue and over 45 years it is against the law to discriminate anyone, on any basis (Bedi, Preeti;, 2014). There are a lot of challenges faced by an organization and the methods to manage the diversity are explain in the following paragraphs. Facts and Findings Most of the challenges of workplace diversity face by organizations are: Communication: In every organization, there is a number of coworkers having different religions, races, and caste working in the same place. One of the main challenges of the diversity is poor communication...
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...|Student Email Address: |a.hunt2229@student.leedsmet.ac.uk | |Gender: |Female | |Assessment Summary | | | |This task requires you to develop and demonstrate your skills or potential skills in leading and building an effective team. In order to gain the ILM 3 | |Award in Leadership and Management you will need to complete and pass a number of questions in this short question test. | |...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...Communication and Leadership in the Workplace Effective leadership has many different communication strategies but there are also several barriers to effective communication that an effective leader should overcome. I have had the opportunity to witness leadership and effective communication at my job that have impacted me in both a positive and negative way. Effective leadership is a vital part of an organizations lifeline and leaders should constantly find new ways to overcome any barriers that the may face in their day to day interactions with employees. Effective Leadership There are several communication strategies that are associated with effective leadership. A leader needs to be direct and to the point whenever they are relaying their message to employees. An organization should do everything that they can to assist their leader. Organizations should provide managers at all levels with accurate information aligned with organizational values and goals, offer necessary training to equip them with effective transformational leadership skills, and develop their leadership communication skills (Men, 2014). Effective communication should not stop with just the CEO or President. All levels of management must be responsible for relaying important and accurate information throughout the whole organization. Effective communication should pulse in all directions through an organization like a heartbeat (Facey, n.d.). Leaders should attempt to use face to face communication whenever...
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...Managing Communication ------------------------------------------------- Title Page Page No Introduction p3 1. Task 01: Communication of information and knowledge within organizations 1.1. The key information and knowledge requirement for a range of stakeholders p4 1.2. Systems used for communicating key information and knowledge to stakeholders p6 1.3. An analysis of potential barriers to effective workplace communications p7 1. Task 02: Factors effecting workplace communication 2.4. How communication is influenced by values and cultural factors within the business organization P8 2.2. How these technologies help communication and also hinder the communication with stakeholders. P8 2.3. The communication policies and procedures and their impact. P9 3. Task 03: Promoting effective interpersonal communication within an organization 3.1. Interpersonal communication and its effectiveness. P10 3.2. Plan own personal development to improve own communication skills. P10 4. Task 04: Planning to improve organization communication 4.1. Applying theories of organisational communication. P11 4.2. Plan to improve workplace communication. P12 4.3. Identify measures to evaluate the success of the plan. P12 4. Conclusion P13 5. Reference P14 Introduction ...
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...Insert name Professor’s name Course Due date ILM Introduction Effective verbal and nonverbal communication is an important aspect of business development in an organization. Companies spend a lot of resources to train their employees on the methods of communication so that they can effectively communicate with clients, vendors and with personnel within the firm. I work for a Container Freight Station that operates within the Port of Montreal. Our company specializes in handling containers and motor vehicles while providing free storage space for a specific number of days to importers and exporters. Our services are focused towards speeding up the process of transferring goods from the Port to our yard. This provides the client with ample time to clear with Port officials considering the complexity of documentation. In an effort to sell these services to our customers, the marketing team has to adopt good communication skills that can go further in convincing clients to sign working contracts with the company. This paper focuses on explaining a clear process of communication that will boost business development in a company. Discussion Effective communication skills help with diversity, especially in companies with language and cultural differences. Companies that train their domestic and foreign employees on how to communicate in the workplace harvest positive results with regard to communication skills. This also helps in avoiding misconceptions and cultural conflicts...
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...Laksamana College of Business Business Communications Assignment Student Reference No: LCB/1514 COURSE: KCB DIPLOMA / SUBMISSION DATE: 29.04.14 The key factors that are involved in Effective Communication in a Business Introduction Communication is the act of imparting, receiving or exchanging information or ideas by written, verbal/ oral and non-verbal/ visual means, so that the information shared can be understood by the recipient. The communication cycle: Written communication involves anything that has to do with written words. Some examples are letters, memorandums, notes, lists, reports, sticky notes, and/or e-mail. Advantages: It serves as a permanent record, it has a formal style, it is easier to plan out, various and complex information may be included in, and it is much more convenient to send to a large number of recipients. Disadvantages: Feedback/ responses may not be immediate, it is time consuming, it is less flexible and is less personal. Verbal/ oral communication involves speaking or any other audio input that gives an opportunity for the other party to listen. Some examples are face to face speaking, telephone calls, voicemails, radio/ television, interviews, speeches, and presentations. Advantages: It is fast, feedbacks/responses are immediate, flexible and personal, and body language may be used. Disadvantages: There are no permanent records available, it is more difficult to control, no fixed time for planning...
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...Communication Competence in the Workplace Communication is an essential piece of daily life; it is found everywhere you look in either verbal or nonverbal form. The workplace is no different, every person in every workplace uses some form of communication constantly throughout the day, it is important that each person is aware of the signals that are being sent out, verbally and nonverbally, to coworkers, superiors, clients, customers, etc. According to Donald Baack, “Communication may be defined as transmitting, receiving, and processing information. Information consists of any item that evokes or has meaning” (2012, Chap 1). It is important for employees in all organizations to have the ability to communicate effectively and to get the message across clearly, limiting the possibility of misunderstanding. Communication competency consists of knowledge or awareness of different communication elements, such as interpersonal communication skills and soft skills, management communication skills, communication barriers, and listening styles. The communication competence in a workplace is important at all levels of an organization and the higher the overall competence level the better the working environment. Interpersonal Communication Skills “Interpersonal communication takes place between individuals or one individual with a small set of other people” (Baack, 2012, Chap 1). Everyone has communicates daily with other people, some people are better at this communication...
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...MGT-495 Transferable skills development 1.Case Study (9 Marks) One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case? Bob is a 27-year old who is a foodservice manager at a casual dining restaurant. Bob is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Bob is Serve Safe certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Bob in his food safety efforts because they know if a...
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