...Moods and emotions can affect people in various aspects, such as the feeling of happiness, health. Emotion is defined as intense feelings that are directed at someone or something. They are reactions, not a trait. Moods are that feelings tend to be less intense than emotions and which lack a contextual stimulus. They are not directed at an object. The increasing importance of moods and emotions management of business management inside enterprises has caught the attention of managers . Through the comprehensive analysis of effective events theory, moods and emotions’ positive and negative effects on employees’ performance and organizational outcomes will be clarified. Then four reasonable ways will be put forward as suggestions for managers. In the last part of this essay some external factors will also be brought forth in order to make this subject more comprehensive and convincing. There are various theories in relation to emotions and moods. One of this is the AET. Affective events theory (AET Theory) is to understand emotions at work, which has been significantly helped by a model. It demonstrates that employees react emotionally to things that happen to them at work and this affect their job performance and satisfaction. Affective events theory puts emphasis on the structures, precipitating factor and consequence of emotional response of individuals during their work, and supports the idea that steady working environment features would lead to the appearance of positive...
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...MOODS AND EMOTIONS AT WORKS Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. “Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behavioral and attitudinal, have substantial significance for individuals, groups, and society”. “Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job enrichment and higher quality social context”. Negative emotions, such as fear, anger, stress, hostility, sadness, and guilt, however increase the predictability of workplace deviance,” and how the outside world views the organization. “Emotions normally are associated with specific events or occurrences and are intense enough to disrupt thought processes.”. Moods on the other hand, are more “generalized feelings or states that are not typically identified with a particular stimulus and not sufficiently intense to interrupt ongoing thought processes”. There can be many consequences for allowing negative emotions to affect your general attitude or mood at work. “Emotions and emotion management are a prominent feature of organizational life. It is crucial “to create a publicly observable and desirable emotional display as a part of a job role.” Circumplex model The circumplex model of emotion was developed by James Russell. This model suggests that emotions are distributed in a two-dimensional circular space...
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...A Report on An analysis on OB application of Emotions & Moods: The case study of Shahjalal Islami Bank Limited A Term Paper on An analysis on OB application of Emotions & Moods : The case study of Shahjalal Islami Bank limited Course Name : Organizational Behavior Course Code : F-301 Submitted To: Samia Sultana Tani Professor Department of Finance Faculty of Business Studies University of Dhaka Submitted By: Group No: Submission Date: 1st July,2015 [ ii ] Group Profile: SL No. | Name | ID | Marks | 1 | Shaidur Rahman | 19-059 | | 2 | Niaz Mohammad | 19-061 | | 3 | Sharmin Jahan | 19-085 | | 4 | Momtaz Jahan | 19-091 | | 5 | Ferdaus Akter | 19-117 | | 6 | Mosavvir Al Ashick | 19-131 | | 7 | Sampa Mandol | 19-153 | | 8 | Shanjida Shoma | 19-195 | | 9 | Tahsinun Nur | 19-203 | | 10 | Sumaya Eysmin | 19-205 | | [ iii ] Acknowledgement First of all we express our gratitude from heart to the Beneficent, the Merciful & Almighty Allah for giving us the strength and patience to prepare this term paper within the programmed time. We are deeply indebted to our course teacher, Samia Sultana Tani , Professor , Department of Finance, Faculty of Business Studies, University of Dhaka, for her co-operation and precious contribution in preparing the report. It gave us the opportunity to know and prepare the report...
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...range of feeling people’s experience. Emotions are intense feelings directed at someone or something. Moods are less intense feelings than emotions that often arise without a specific event. Affect is a broad term that encompasses emotions and moods. Emotions is more likely cause by specific events and emotions are more brief than moods. 2. List the basic emotions along a continuum. What are the difficulties of using this continuum? b. Happiness, surprise, fear, sadness, anger, disgust. Emotion can be fleeting, but moods can endure. Moods can be last longer and be more durable. 3. Of the eight sources of emotions and moods identified in your text, which do you feel is the most critical and why? c. I would pick Sleep. Because if you don’t sleep then you cannot function at all. If you sleep then you can function very well. 4. What are the sources of stress and emotional labor for employees? d. Felt emotions and displayed emotions. 5. How valid do you consider the concept of emotional intelligence to be? Rationalize your answer. e. Self-awareness – knowing yours fell self-management – manage your emotions and impulse self-motivation- - can motivate yourself and endure empathy – sense and understand what others feel social skills – can handle the emotions of other 6. Consider the impact of emotions on customer service. What is the effect of emotions and moods on customer satisfaction, and how does...
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...Every person in this world struggles with a variety of emotions every single day. These variety of emotions are what are known as a person’s mood. The area of psychology that intrigues me the most is mood disorders and how they can be established and affected. Mood disorders are “A category of mental disorders in which significant and persistent disruptions in mood or emotions cause impaired cognitive, behavioral, and physical functioning; also called affective disorders” (Hockenbury, 2014, 547) The reason I enjoy this topic is because I don’t have much prior knowledge of how these disorders may come about. Aspects of psychology I feel work closely with mood disorders, is sleep, drugs, and motivation. One topic in psychology that can be related...
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...Organizational Behavior and Human Decision Processes Vol. 86, No. 1, September, pp. 99–130, 2001 doi:10.1006/obhd.2001.2974, available online at http://www.idealibrary.com on Mood and Emotions in Small Groups and Work Teams Janice R. Kelly Purdue University and Sigal G. Barsade Yale University Affective influences abound in groups. In this article we propose an organizing model for understanding these affective influences and their effects on group life. We begin with individuallevel affective characteristics that members bring to their groups: moods, emotions, sentiments, and emotional intelligence. These affective characteristics then combine to form a group’s affective composition. We discuss explicit and implicit processes through which this affective combination occurs by examining the research on emotional contagion, entrainment, modeling, and the manipulation of affect. We also explore how elements of the affective context, such as organizationwide emotion norms and the group’s particular emotional history, may serve to constrain or amplify group members’ emotions. The outcome, group emotion, results from the combination of the group’s affective composition and the affective context in which the group is behaving. Last, we focus on the important interaction between nonaffective factors and affective factors in group life and suggest a possible 2001 Academic Press agenda for future research. During the past century, a tremendous amount of research attention...
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... Table Of Contents ! Abstract Introduction Universal Emotions Enjoyable Emotions Other Universal Emotions Decision-Making Process Consumer Psychology Facial Expressions in Marketing Conclusion 3 4 6 8 9 10 13 16 16 ! ! MID SEMESTER THESIS REPORT PAGE "2 OF "16 ! ! ! ! ! Abstract This thesis investigates the possibility and applications of measuring universal emotions and customer behaviour in retail environments from a marketing and advertising point of view using automated computerised systems. ! We start by exploring the theoretical findings from scientific literature, and describes the essence of universal emotions and their effect on decision-making process, examining how far emotions influence customers ́ purchases, recommendations and product evaluation. ! ! ! Then we explore some of the existing research done on automated facial expression and consumer behaviour recognition techniques and finally their implications and applications in various fields. The research might interest retail companies, particularly their marketing and sales professionals, as it demonstrates how focusing on customers emotions can help improve business results. Keywords: feature recognition, facial expression, shopping behaviour, consumer analysis and prediction. ! ! ! ! ! ! ! ! MID SEMESTER THESIS REPORT PAGE "3 OF "16 ! ! Introduction ! The expression of emotion is achieved through intricate combinations of verbal and nonverbal...
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...employee tendency to be satisfied or less satisfied was influence by various factors: the nature of the work, supervision, present pay, promotion opportunities and relations with co-workers; and these variables are very important. The Job Descriptive Index (JDI) and the Minnesota Satisfaction Questionnaire (MSQ) are widely used for measure job satisfaction. The theory of Discrepancy, Equity (Fairness), Disposition and Emotion can be determined the employee’ job satisfaction. Now, Hong Kong hospitals are facing the problems of nursing shortage and high turnover of nurse. Peoples are great concerned about the impact for the quality of healthcare system that threatened the safety of patient. Refer to the report of nursing manpower resources of Hospital Authority survey 2011, the job satisfaction of nurses was scored to 3 on a scale of 10. The score reflected that most of the nurse was less satisfied on their job. According to the typical factors of JDI, we can investigate more about the job satisfaction of nurse by using the theory of Discrepancy, Equity (Fairness) and Emotion. Discrepancy theory: Most of the nurses feel that their salary and workload are not proportional. The survey showed that most of the nurses were suffered a heavy workload, the current patient-to-nurse ratio during the morning shift reached 12-14:1, on the afternoon shift 14-16:1 and overnight shift 22-24:1, the nurse’ rotation of overnight shifts has increased from once a week to once every five days, and also...
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...Behavior Emotions and Leadership: The Role of Emotional Intelligence George, Jennifer M. Human Relations 53.8 (August 2000): 1027-1055 Summary: This article discusses the correlation of a leaders Emotional Intelligence (“the ability to understand and manage moods and emotions in the self and others”) (George) and how it plays a role in how effective that manager is. The author first relates how emotions, moods and feelings play a part in how humans deal with each other on a day to day basis. Ms. George points out that positive moods and emotions can have a positive effect on how we deal with life, and on the flip side how negative moods and emotions can have the opposite effect in our social and work lives. She states that “Feelings are intimately connected to the human experience. Feelings are intricately bound up in the ways that people think, behave, and make decisions.” Many people with the inability to show emotion find life difficult as even the smallest decisions are hard to make with no gage of how others may react or “feel” about your choices. The article is not so much about how leaders behave but more so how effective that behavior is in understanding their own and others emotions and moods. The author states there are four different attributes of one’s emotional intelligence; the appraisal and expression of emotion; the use of emotion to enhance cognitive processes an decision making; knowledge about emotions; and the management of emotions. The article...
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...exclusively in terms of job satisfaction (Brief & Weiss, 2002). However, Organ & Near (1985) argued that job satisfaction has both a cognitive (belief, judgement, comparison) as well as an affective (emotional, feeling) dimension, whereas most measures of job satisfaction tended to focus on the cognitive element. This distinction is important: Weiss & Cropanzano (1996) see affective experiences as antecedent to job satisfaction while it may also be regarded as a component of job satisfaction. In summary, Affect is no longer regarded as synonymous with job satisfaction. The term ‘Affect’ is broad (“a subjective feeling state” – Ashforth & Humphrey, 1995) but is typically construed as encompassing two relatively distinct phenomena – moods and emotions (Fisher (2000);...
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...types of music heard in original scores during the silent film era are adaption of classics, arrangements of popular tunes, and newly composed music. All three of these different types of music are present in The Birth of the Nation. Adaptions of classical works were used to build tension and set the tone for dramatic scenes. In lighter and more uplifting scenes, the use of arrangements of popular tunes is used to spark emotion and create a much lighter mood. The theme of this movie was created through the use of original newly composed music and reflects the development of the story. 2. 1. The three different types of music heard in original scores during the silent film era are adaption of classics, arrangements of popular tunes, and newly composed music. All three of these different types of music are present in The Birth of the Nation. Adaptions of classical works were used to build tension and set the tone for dramatic scenes. In lighter and more uplifting scenes, the use of arrangements of popular tunes is used to spark emotion and create a much lighter mood. The theme of this movie was created through the use of original newly composed music and reflects the development of the story. 2. 1. The three different types of music heard in original scores during the silent film era are adaption of classics, arrangements of popular tunes, and newly composed music. All three of these different types of music are present in The Birth of the Nation. Adaptions of classical works...
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...INTRODUCTION Emotions are intense feelings that are directed at someone or something. Moods are feelings that tend to be less intense than emotions and that often (though not always) lack a contextual stimulus emotions are reactions to a person (seeing a friend at work may make you feel glad) or event (dealing with a rude client may make you feel angry). You show your emotions when you’re “happy about something, angry at someone, afraid of something.” Moods, in contrast, aren’t usually directed at a person or event. But emotions can turn into moods when you lose focus on the event or object that started the feeling. And, by the same token, good or bad moods can make you more emotional in response to an event. So when a colleague criticizes how you spoke to a client, you might become angry at him. That is, you show emotion (anger) toward a specific object (your colleague). But as the specific emotion dissipates, you might just feel generally dispirited. You can’t attribute this feeling to any single event; you’re just not your normal self. You might then overreact to other events. This affect state describes a mood. There are dozens of emotions. They include anger, contempt, enthusiasm, envy, fear, frustration, disappointment, embarrassment, disgust, happiness, hate, hope, jealousy, joy, love, pride, surprise, and sadness. There have been numerous research efforts to limit and define the dozens of emotions into a fundamental or basic set of emotions. "An emotion is a complex...
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...Response to The Sniper by Liam O’Flaherty “The Sniper,” by Liam O’Flaherty takes place in Dublin during the Civil War. The narrator is a sniper and through this story, he battles his various characters, including his own brother. In the resolution, he ends up killing his own brother without knowing his true identity. The theme in “The Sniper” is that war knows no boundaries as it will reduce human beings to mere targets and destroy all identities. This is shown through the characters, the plot, the mood, and the setting. The first key factor in determining the theme is the setting of the story. The story took place in Dublin, Ireland during the Civil War. This setting is incredibly important, as it is the main component of theme. Without the war as the setting, war cannot be shown and the theme wouldn’t be shown. The setting correlates with the mood as it creates an intense, yet heavy and bittersweet mood. This raises suspense and builds up till the climax. This greatly impacts the theme as the author wants the readers to live through the story as if they were the main character. From the very beginning, to the very end, no names of characters are mentioned. Instead, the author chooses to reference to people using general words such as “the sniper,” “the old woman,” or “the man.” This detail about the story is incredibly important because the author is trying to emphasize that war has destroyed the identities of people. A key factor in an identity is the name of person, if...
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...your own emotions Self-report test 1. I know exactly what I am feeling. 2. I cannot accurately describe my emotional state to other people. 3. I am highly aware of changes in my mood. 4. In emotional situations, I notice changes in y body. 5. I can tell when I start to feel frustrated or angry. 6. Other people notice changes in my mood before I do. 7. I pay little attention to my internal states (thoughts and feelings). 8. I am in touch with my feelings. 9. I am surprised by the emotional reactions that I have. 10. I find it difficult to put my feelings into words. Scoring: Add together your numerical responses for points 1,3,4,5 and 8. Then from that sum subtract your numerical responses for points 2,6,7,9 and 10. The resulting value will be a score between -20 and +20. Excellent = 15 and above Good = 10 to 14 Average = 1to 9 Room for improvement = zero and below TEST 2 Recognizing emotions in others Self-report test 1. I recognize when someone else is becoming angry. 2. I recognize when a co-worker is sad or depressed. 3. I have no clue as to what other people are feeling. 4. I misread what is happening in emotional situations. 5. I pay a lot of attention to other people’s emotional states. 6. I am skilled at recognizing other people’s emotions. 2 7. When a friend is feeling lots of stress, I am slow to notice. 8. Other people’s emotions are difficult...
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...your own emotions Self-report test 1. I know exactly what I am feeling. 2. I cannot accurately describe my emotional state to other people. 3. I am highly aware of changes in my mood. 4. In emotional situations, I notice changes in y body. 5. I can tell when I start to feel frustrated or angry. 6. Other people notice changes in my mood before I do. 7. I pay little attention to my internal states (thoughts and feelings). 8. I am in touch with my feelings. 9. I am surprised by the emotional reactions that I have. 10. I find it difficult to put my feelings into words. Scoring: Add together your numerical responses for points 1,3,4,5 and 8. Then from that sum subtract your numerical responses for points 2,6,7,9 and 10. The resulting value will be a score between -20 and +20. Excellent = 15 and above Good = 10 to 14 Average = 1to 9 Room for improvement = zero and below TEST 2 Recognizing emotions in others Self-report test 1. I recognize when someone else is becoming angry. 2. I recognize when a co-worker is sad or depressed. 3. I have no clue as to what other people are feeling. 4. I misread what is happening in emotional situations. 5. I pay a lot of attention to other people’s emotional states. 6. I am skilled at recognizing other people’s emotions. 2 7. When a friend is feeling lots of stress, I am slow to notice. 8. Other people’s emotions are difficult...
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