...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...“STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” A PROJECT REPORT SUBMITTED BY SHRUTI SIAG FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF THE DEGREE OF M.A. IN PSYCHOLOGY AT FERGUSSON COLLEGE PUNE - 411004 (2010-11) Declaration I, Ms Shruti Siag a student of M.A. from the Department of Psychology, Fergusson College, Pune University, declare that the following report of a project titled “STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” is an independent work done by me and submitted as the partial fulfilment of the requirement for the award of the degree of M.A. in Psychology under the University of Pune. Signature: Name: Shruti Siag D.E. Society’s Fergusson College, Pune Certificate This is to certify that Shruti Siag has successfully completed the project named “Studying the role of Age in the relationship of Emotional Intelligence and Conflict Resolution Styles in the IT profession” Towards the partial completion of M. A. (Psychology) Course of the University of Pune, in the academic year 2009-2010. Dr. Shobhana AbhayankarHead of the DepartmentDept. of PsychologyFergusson CollegePune-411004 | Prof. Anand. S. GodseProject In-chargeDept. of PsychologyFergusson CollegePune-411004 | ACKNOWLEDGEMENTS This...
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...Timeline Purpose: To provide a more comprehensive synopsis of the origins of psychology, the early history of psychology as a discipline, and the major themes in twentieth century psychology. Summary: This activity will take you on a tour through the history of psychology. You will learn how psychology grew out of philosophy and medical physiology, and will become acquainted with some of the pioneers of psychology as a scientific discipline. Descriptive Statistics Purpose: To describe the common measures of central tendency and variability and demonstrate their use in summarizing a data set. Summary: This activity introduces you to the basic statistics that researchers use to summarize their sets of data. You will learn how to produce a distribution of scores and how to graph the distribution. After descriptions of the measures of central tendency (mode, median, and mean) and variability (range and standard deviation), you will be able to manipulate the scores in a distribution to see how each score affects the descriptive statistics for that distribution. Hemispheric Specialization Purpose: To explain how research on split-brain patients has helped us understand the special abilities of the two halves of the brain. Summary: This activity describes what researchers have learned about the special abilities of the left and right sides of the brain. After a brief review of the way that information is carried from the main sensory...
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...------------------------------------------------- Course Syllabus AAGI0MZ6M0 Child Development Course Start Date: 12/04/2012 Course End Date: 02/24/2013 Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Copyright Copyright ©2009 by University of Phoenix. All rights reserved. University of Phoenix© is a registered trademark of Apollo Group, Inc. in the United States and/or other countries. Microsoft©, Windows©, and Windows NT© are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix© editorial standards and practices. Facilitator Information Stephanie Jacobs Holder swjacobs@email.phoenix.edu (University of Phoenix) Bailiquinc@aol.com (Personal) 602-738-2059 (MST) Facilitator Availability I am available from 9 a.m.-9 p.m. Central Time on most days, but I attempt to reserve Sunday for my family. During the week, I am online most of the time during that 9 a.m.-9 p.m. time frame. On Saturdays, I tend to be...
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...heavily regulated product from the competition. Following a technique supported service quality is extremely typically a “must” within the current marketplace. These changes compact on each the structure of the trade and also the nature of competition between banks. That’s been same; service quality has become associate more and more vital issue for living and success within the banking sector. This text assesses the effectiveness of the SERVQUAL’s 5 dimensions to the Islamic Bank and measures service quality judged by the customer’s perceptions. that the results from analysis of them supported co relational analysis, simple regression toward the SPSS version twenty for knowledge analysis, total sample two hundred, show that 'emotional intelligence has no impact on the service quality provided to customers'. The expectations of customers were manner over perception that they had regarding Islamic Bank services. Showing 'there is a Gap between perceived services and customers expectation of services'. Keywords: Emotional Intelligence, Influence, Inter-Personal Sensitivity, Motivation, Service, Quality,...
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...Coaching 4 4. Leadership Theory at Intel: 5 5. Emotional Intelligence 7 5.1 Johari Window Model 9 5.1.1 Johari Window and Emotional Intelligence (EQ) 10 5.1.2 The Interpretation 11 6. Applicability to support Organizational Goals 11 7. Conclusion 13 8. Bibliography 14 9. Appendices 15 1. Introduction: According to Drucker, for a leader to be effective, there are several practices that they must follow. He analysed various businesses including not for profit organizations and noticed similar practices with all the CEOs. These were (1) they asked what needed to be done (2) they asked “what is right for the enterprise”, (3) they developed action plans, (4) they took responsibility for decisions made, (5) they took responsibility for communicating, (6) they were focused on opportunities rather than problems, (7) they ran productive meetings and (8) they thought and said “We” rather than “I”. He stated that, the first 2 options gave them the knowledge they needed while the other four helped them convert this knowledge into effective action while the last two ensured the whole organization felt responsible and accountable (Drucker, 2011). Every organization requires good and effective leaders to ensure the organizational objectives are met. It is important that the leader is identified with their way working with people within the organization and the methods used to show organizational direction. The emotional intelligence of these leaders plays a key role in...
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...Emotional Intelligence (EI) in Leadership 1. Introduction All of us can recall at least one situation when very technically skilled people performed poorly as leaders, despite their intellectual abilities and analytical skills. If we look closer at their behavior, we will see that they could hardly get along with people or stay calm in stressful situations. One of the reasons for poor performance of managers is that for a long time companies’ recruitment processes were based on the belief that one of the most general rule of thumb in the business world is the close link between staff technical skills and their performance. Moreover, employees’ technical skills have been one of the most important drivers of their promotion to leading positions. However, it turns out that in a surprisingly high number of cases, the promotion of highly skilled people to leadership positions did not work out as it was expected. Many companies reviewed their HR policies after Daniel Goleman introduced his new and innovative concept of Emotional Intelligence in 1995. Emotional Intelligence (EI) relates to the self-perceived ability to identify, assess, and control the emotions of oneself, of others, and of groups. Those abilities are as valid, or even more so, than one’s intellectual quotient when it comes to performing better as a manager and a leader (Goleman, 1998). Ever since then, companies have been assessing potential candidates’ emotional intelligence throughout their recruiting processes...
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...Challenge”; I told myself to maximize this opportunity to learn something significant. Broadening one’s knowledge and learning from the best leadership books ever published is like a gift that landed on my lap. 1st day of my 30 day reading journey, I made a strategy with 1 end goal - to enter the minds of all the authors and get the best learnings and most importantly practice it. It wasn’t an easy task - the first few attempts on reading the summaries, I started to doze off at page 2. But I needed to finish not because of the challenge, but because it is an opportunity that should not pass me by. I decided to do it in a way which I will enjoy and love doing it. Since I liked formulas so much and doing it in excel I decided to come up with a “leadership matrix” based on the different books and from there have a formula for being a great leader. I made my summary of the summaries and counted how many times a particular quality or trait will be written by different authors. By this time I started to look forward to reading each summary. Before book # 1, I sat and looked back at the 17 years of my work life and started to ask myself what kind of a leader I am, to accept the brutal facts of how far am I from being a great leader. On the 26th book, finally came up with an equation which I felt and believed is the formula for being a great leader. [pic] What Does It Take to be a Great Leader: The Formula What does it take to be a great leader...
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...Emotional Intelligence Leadership Success. Seth Ramachandiran Theoretical Paper submitted for the OB Class. Abstract: The theoretical paper defines and analyses the impacts of the Emotional Intelligence on leadership and success. Emotional intelligence, Leadership and success are very subjective terms and can be interpreted in various ways.. Hence an attempt is made to define them and set the boundaries of the analysis. Firstly the foundations of emotional intelligence are established and boundaries of it is defined. The scope of leadership and success is defined in the organisations in OECD countries. Couple of examples from India and China is added to differentiate how diverse the leadership and success in these countries compared to US corporations. The leadership excludes the political leadership as such and ability to win votes even though the shared vision, hope (President Obama’s Hope) and mass communication is as much an application of EI as any corporate leaders. Some of the practical aspect of the EI is added in this article to make it more direct and meaningful to practical organisational life. The applications of Intentional Change Theory, shared visions are discussed as useful tool. At an individual level the Positive Emotional Attractor and Negative Emotional Attractor are established. Scientific basis of EI measurement and the research from neurological study is presented to complete the analysis. How the meditation, mindfulness and Yoga fit into...
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...A new approach to assessing leadership dimensions, styles and context An Article published in Competency & Emotional Intelligence Quarterly, Winter 2003. The new Leadership Dimensions Questionnaire brings together the latest thinking on competencies, emotional intelligence and intellectual ability; its authors, Victor Dulewicz and Malcolm Higgs, explain their research process and the ways in which the LDQ can be applied. INTRODUCTION A new model of leadership It has been estimated that, in 1999 alone, more than 2,000 books were published on the topic of leadership. A recent search on the Library of Congress database revealed in excess of 8,000 books on the subject. Higgs (2002) conducted a wide-ranging review of the development in thinking on the nature of effective leadership. In particular, he looked at the literature from a “sense-making” rather than discovery perspective (Weick, 1995). One part of a pattern to emerge from his review is that the personality of the leader is a determinant of their effectiveness (eg, Hogan and Hogan, 2001; Collins, 2001). The second element of the overall pattern is that effective leaders differ from each other through the exercise of a relatively small range of skill or competence areas (eg, Kouzes and Posner, 1998; Goffee and Jones, 2000; Higgs and Rowland, 2001; Hogan and Hogan, 2001). The way in which these skills and competencies are exercised is not prescribed, but is the function of the underlying personality of the...
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...Intrapersonal Effectiveness3 2.1 Theory……………………………………………………………………………..…….3 2.2 Emotional Intelligence…………………………………………………………………..3 2.3 Learning Style Profiler………………………………………………………….……….4 2.4 Development Actions…………………………………………………………….….…..5 2.5 Impact on Organizational Effectiveness………………………………………….……..6 3.0Interpersonal Effectiveness…………………………….…………………………….…..6 3.1 Theory……………………………………………………………………………….…..6 3.2 Spark and MEIS…………………………………………………………………………7 3.3 Belbin Team Roles ……………………………………………………………………..7 3.4 Development Actions……………………………………………………………………8 3.5 social and cultural diversity considerations……………………………………………..9 3.6 Impact on Organizational Effectiveness……………………………………………...…9 4.0 Conclusion………………………………………………………………………………10 Reference list………………………………………………………………………………..11 Appendix…………………………………………………………………………………..…13 Assignment#1 1.0 Introduction Working in business is a unit whose aim is to develop an understanding of the skills which can make efficient works in business environment. In this portfolio, I am going to discuss the theories what I have learned in class, including intrapersonal, interpersonal and organizational effectiveness. I will also discuss my own experience which link to the theories. I will choose to concentrate on my learning style based on the Jackson Learning Style Profiler for intrapersonal effectiveness. In the second part I will choose SPARK feedback and MEIS to explain interpersonal effectiveness. It is...
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...Running head: GOLEMAN’S SOCIAL INTELLIGENCE BOOK REVIEW Dan Goleman’s Social Intelligence Book Review Summary of Key Points Unveiling a New Science Goleman contends that the most fundamental revelation of this new discipline is that people are wired to connect. Neuroscience has discovered that our brain’s very design makes it sociable, unavoidably drawn into a neurological connection whenever we interact with another person. This two-way connection allows us to affect everyone we interact with both physically and mentally. The new science of social intelligence should be thought of in terms of being intelligent not just about our personal and professional relationships, but also in them. Goleman explains that this involves expanding our focus in a way that looks beyond the individual to understand what really occurs when people interact, and to look beyond narrow self-interest to the best interests of others as well. Emotional Economy The realization that one person can trigger an emotion in another person or vice versa represents the powerful mechanism by which feelings are disseminated to others. Goleman classifies this as emotional contagion which is the emphasis of emotional economy. Emotional contagion comes in two forms; low road and high road. The low road is mental circuitry that operates in our subconscious at a very fast rate and tends to involve impulsive decision-making. The high road consists of mental circuitry that operates at the conscious...
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...Leadership Communication Skills Assessment Read through the list of skills and for each one check off your present capability in the chart below. Excel = You have mastered this skill and are excellent in it. Competent = You are competent in this skill but could polish it some. ✓ Need to Develop = This is a skill you need to develop further. | | | |Need to | |Area and Skill |Excel |Competent |Develop | |Part 1 – Assessment of the Core Abilities | |Audience Analysis and Strategy | | | | |Analyzing the context for communication | | | | |Analyzing audiences | | | | |Tailoring messages to different audiences | | | | |Selecting the most effective medium (channel) | | | | |Developing a complete communication strategy ...
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...The collaboration between emotional intelligence and the leadership A Case study of SAGA Corporation Presented By: Muhammad Adnan College: London College of Business Supervisor Name: Joy Joseph Submission Date: Declaration This work has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. |Signed | |(Candidate) | |Date | | | STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. The correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. |Signed | |(Candidate) | |Date | | | STATEMENT 2 I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter-library loan, and for the title and summary to be made available to outside organizations. |Signed | ...
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...The 8th Habit By Stephen Covey A Summary The Whole-Person paradigm says that people are whole people - body, mind, heart and spirit - and they have four related capacities: (1) Physical Intelligence, (2) Mental Intelligence, (3) Emotional Intelligence, and (4) Spiritual Intelligence. People also have four related needs: (1) To Live - Survival, (2) To Love - Relationships, (3) To Learn - Growth and Development, and (4) To Leave a Legacy - Meaning and Contribution. People have choices - in fact, there are six choices that we have in any situation (1) rebel or quit, (2) malicious obedience, (3) willing compliance, (4) cheerful cooperation, (5) heartfelt commitment and (6) creative excitement. People want to be paid fairly, used creatively, treated kindly and given an opportunity to serve human needs in principled ways. So, whole people (body, mind, heart and spirit) with four basic needs (1) to live, (2) to learn, (3) to love, and (4) to leave a legacy) and four intelligences or capacities (physical, mental, emotional and spiritual) and their highest manifestations (discipline, vision, passion and conscience) all of which represent the four dimensions of voice (need, talent, passion and conscience). Our voice lies at the intersection of talent (your natural gifts and strengths), passion (things that naturally energise, excite, motivate and inspire you), need (including what he world needs enough to pay you for), and conscience (that still voice within that assures...
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