...Even the best nurses, however, can learn tools for improving their empathy. In fact, most people who score high on assessments in the area of empathy often have no idea what they do; they just know that they like people, they enjoy working with and helping people, and they value people as individuals. In a recent presentation to healthcare professionals on empathy in New York City, the audience concurred that healthcare professionals do exhibit empathy most of the time - to their patients. When asked about the use of empathy with colleagues or with family or even with themselves, the audience seemed pretty certain they could do a better job. What is Empathy? Empathy is the ability to put oneself in the shoes of another person. The positive psychology definition is: The quality of feeling and understanding another person's situation in the present moment -- their perspectives, emotions, actions (reactions) -- and communicating this to the person. So you know what they are feeling, or at least you suspect you know what they are experiencing, and you communicate that to elicit further discussion or clarification. Empathy is an Emotional Intelligence (EI) competency. In the field of Emotional Intelligence, there are four clusters of competencies and eighteen competencies. The four clusters are: - Self-Awareness - Self-Management - Social Awareness - Relationship Management Empathy falls under Social Awareness. This skill reflects a person's ability to connect with...
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...Workshop Content facilitation hr Introduction: Through this semester we have been successfully deliver 8 emotional intelligence workshop presentations. In this page, I will analyze learning goals form each workshop and how to apply these learning outcomes in to HRM and HR course in the future. Team Sydney: Techniques for Internal Motivation: How This Can Lead to Achievement for Individuals and Businesses In terms of Content, team Sydney has focus on motivation and goal setting in their workshop and also they provide variety tools help participants to measure motivation in the future. Personally, I found that the overall of motivation workshop is pretty helpful. First I have learned how to set a smart goal and also how to maintain it. Second, I have learned some useful toolkit such as 360-degree feedback, S.M.A.R.T, H.A.R.D, and self-regulation. S-M-A-R-T and H-A-R-D I have learn S-M-A-R-T goal before, but H-A-R-D was a new concept for me. S-M-A-R-T goal means goal setting should comply with principle of specific, measurable, attainable, relevant and time-base (Taylor 2011). We will benefit form applying S-M-A-R-T goal to our HR course learning and HR profession, because S-M-A-R-T goal narrow down scope and enhance effectiveness of goal. When it comes to H-A-R-D, namely heartfelt, animated, required and difficult (Mind Tools, n.d.). Combining these two strategies allow us to maintain goals and also easily to measure it. As HRM Perspective Form perspective of...
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...Diversity in the work place BSHS/425 Carolyn Solomon Instructor Laura Carter Discrimination still occurs in the workplace by people who have no respect for others. Regardless of the discrimination prohibition act. In 2006, a family member was involved in a workplace discrimination assault. The event was harassment and constantly called the N-word. The place of employment was on an outside construction site. All employees involved were from a local union hired by a construction organization. The environment became a safety hazard as the crew continues their harassment and threats to terminate the family member. Once he became fed up with the foolishness, he contacted his supervisor and the local union for support the union advised him to seek help from the state. The Federal and State legislations are important for individual’s protection in the workplace. The federal government and the states have legislation laws in place as the eyes and ears for the employees’ protection. The state of California has laws such as the Fair Employment and Housing Act. The act is in place to enforce the civil rights laws. Their mission is to protect the people of California from unlawful discrimination in employment, housing, and public accommodations and also from hate violence. The civil rights...
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...Active listening in the workplace is very important. It is important because to being a good, active listener will mean that there will be good communication. In being an active listener, you will be able to cultivate an interest in both the speaker and the message. By having an interest in the speaker and the message, you will be able to focus your attention on the message being given. Active listening helps approve the level of communication in the workplace, because it improves overall understanding. It also forces attentiveness, and minimizes defensiveness. It helps ensure that you understand the message clearly and effectively, and that you remain focused on the subject at hand. Some examples of active listening are eye contact, facial expressions, body posture, gestures, distractions, and vocal. It’s important to retain eye contact when you are speaking with someone, as that shows that you are paying attention and that you are really listening. It’s very important to pay attention to the gestures and facial expressions that you use, for it can either give a good impression or a bad one, just as your body posture can do. Reflecting is also part of active listening, and it’s two parts are repetition and paraphrasing. Repetition is when the listener gives back to the speaker exactly what he or she has said. Paraphrasing is a more powerful way of reflecting, as it puts the speaker’s message into the listener’s own words and correctly feeds that back to the speaker. By reflecting...
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...I. INTRODUCTION Constructive deviance is becoming increasingly important in businesses today. What some people may not know is that it can bring about positive changes. Unlike much of the literature on workplace deviance which focuses on dysfunctional behavior such as antisocial behavior and workplace aggression, constructive deviants are employees who break the rules and norms but intend to benefit the organization. These individuals can play a key role in creating an organizational change and serve as future change agents. Given the increasing discussion on health care reforms, this paper explores the factors that relate to constructive deviance among physicians. Finally, practical implications and future research directions are discussed. II. Introduction Workplace deviance has generally been used to describe the following behaviors: antisocial behavior (Giacalone & Greenberg, 1997), workplace aggression (O’Leary-Kelly, Griffin & Glew, 1996), organizational retaliation (Skarlicki & Folger, 1997), and employee deviance (Robinson & Bennett, 1995). Although previous research has increased our understanding of the harmful effects of deviance within organizations, little research has examined the positive aspects of deviance. Constructive workplace deviance encompasses behaviors that violate significant organizational norms in order to contribute to the well-being of the organization (Galperin, 2003). Constructive deviance is becoming increasingly...
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...disagreement may be present. The term empathy defined as “Intellectual and emotional awareness and understanding of another person's thoughts, feelings, and behaviour, even those that are distressing and disturbing. Empathy emphasises understanding.” (Miller-Keane Encyclopaedia). Empathy is a term typically associated with patient care, however in order to retain successful inter professional communication there must be a level of empathy towards the healthcare worker. This idea is in strong coherence with the idea of emotional intelligence,...
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...UPS case study 1) An individual can learn some empathy from a 1 month CIP program because it shows the individual what his/her workers face every day by showing their struggles and challenges or something the manager did not know about the employee. The manager can learn some understanding of individuals who are less fortunate than he/she is. In the meantime that manager can learn a thing or two about himself/herself that can lead to her being a better manager. If a person doesn’t show empathy from a CIP program, then that person isn’t human 2) A CIP program can help the organization manage better work life conflicts because this leads to a better bridge of understanding between the manager and the worker. For example if a manager understands his/ her employee’s emotions and satisfies their needs, you will create a happy employee who will appreciate their job and generate profit for your company. This CIP program is designed to create more supportive managers who understand work-life conflicts of their employees. 3) The CIP program in many ways can improve its response to diversity in the workplace. By understanding their employees, managers who have undertaken in the CIP program can show recongnition to their employees. By doing this is celebrating the differences and cultural bridge they bring to your workplace. The program also helps the manager to be more fair and respectful of diversity in the workplace. An example can be issuing a mandatory meeting on a...
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...their behavior and ensuring effective communication with them. Examples of the concept can understand your emotions so that you might be able to manage them and become fully emotionally intelligent. Another example can be the application of rational thinking about emotions before execution of any action. An emotional decision is always wrong because anger or other emotions might make you do something regrettable hence thinking might help stop the bad action. Once you are emotionally intelligent, it is easier to understand other and if not you will be depressed and feel bad all the time. Individuals who lack emotional intelligence have challenges both in the workplace and at home (Goleman, 2002). Emotional quotient is an employee’s ability and the understanding of his or her emotions and those of the colleagues at the workplace that helps create the better working environment. Intelligence quotient is the level of intelligence that an employee uses to interpret, understand or implement his or her knowledge in situations that contribute to the company’s growth. The two aspects as important but IQ is majorly used to measure cognitive abilities. Cognitive abilities involve learning situations, reasoning ad applying one’s knowledge. However, emotional intelligence extends to all aspects including intuition, flexibility, imagination, management and relationship skills. When working an EI can convince a group better than an IQ individual by simply...
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...you understand what emotions are used in order to motivate yourself and others you will be able to work cooperatively with others in a way that is beneficial to everyone. By increasing your emotional intelligence you will be able to read the signals of others and use the appropriate emotions when reacting to them. Regardless of the personality type that you are dealing with, you can respond in a way that will provide the best outcome once you understand the key factors to emotional intelligence. By developing these skills you will have the ability to understand, empathize and negotiate with others successfully. In order to improve your emotional intelligence you must understand that self-awareness, self-regulation, motivation, empathy and social skills all play a role in your emotional intelligence. Learning self-awareness is crucial in developing your emotional intelligence and will allow you to recognize emotions as they happen; and in turn dealing with these emotions right away. In order to develop your level of self-awareness you will need to tune into and evaluate your own emotions so that you can effectively manage them in a productive way. Once you understand how your emotions can effect a situation you will be able to improve your ability to deal with these emotions as they happen. While you cannot control what emotions you have; you can control the way in which you are able to...
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...economically due to the contributions of liberal feminists that began in the mid to late 20th century. Liberal feminists believe that gender differences should not be derived from biology and therefore, men and women should be treated equally and have equal rights under the law and in the workplace. However, there are a few limitations to liberal feminism including denigrating women traits such as empathy and nurturing in order to increase women’s social status in society. One major achievement that liberal feminism has achieved is getting gender equality for women in the workplace and education, written in the civil rights laws in the United States. In the workplace, women have always faced discrimination by men through hiring, promotion and lower salaries. Liberal feminism has been trying to break these obstacles to help women find an easier passage to occupations that are usually conquered by men. The concepts of gate keeping, glass ceiling and gendered job queues are what liberal feminism have been fighting against to insure that women receive the same occupations, wages and benefits as men do. Affirmative Action was created to rectify the gender, racial and ethnical imbalance in the workplace which also helped women exceed without discrimination. Not only has liberal feminism advanced women with general occupations, but also with government positions. Liberal feminists have been encouraging and trying to get more women elected and appointed to government positions and cultural...
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...Garnett October 5, 2015 Being an active listener in the workplace is very important. Actually making eye contact and waiting till the speaker is completely done before responding is one of the biggest steps. Keeping your focus on what the message is without being judgmental and placing your self- interest aside. A poor habit that many develop is faking your attention. When you have more on your mind than the interest of the speaker you act like your listening but really aren’t. In the workplace this practice is a definite downfall for productivity. Directions or information that needs passed on either does not or misunderstood. Even if the information does not pertain to you in general, it is always good to just stop what you are doing and listen. When you walk into a workplace and sat there looking lost and confused there is two types of climates you could encounter. A supportive relationship workplace and a defensive workplace environment. In a supportive environment, you will be welcomed and greeted warmly. Questions asked are answered honestly but friendly. Supportive climates worked together when problems arise they communicate with openness and honesty. They see each other as equals, no one person is believes they are better than another or feel that someone is superior to them. They work together as a unit and show empathy not only towards customers but also the fellow employees, not only in workplace situations but also in personal. They make you feel like you...
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...speaker. Active listening involves giving the other person time to explore their thoughts and feelings. This not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening. When actively listening to someone speak, it is important to do the following: smile, make eye contact, and maintain good posture. Depending on the conversation, you can also mirror the speaker’s facial expressions to show that you are actively listening. This can help show sympathy and empathy in more emotional situations. Developing good listening skills will help in the spread of fewer misunderstandings at the workplace. A work relationship can suffer from problems of misunderstanding which can affect your work environment. It is important to participate in effective listening to express to co-workers and superiors that their speech is important and respected by you. When getting out in the workforce, you may notice that different jobs carry a “vibe” in the workplace. This is the overall feeling that you get when you interact with your co-workers and superiors. Some work groups are warm and comforting, others are cold and unsettling. These feelings tell you the kind of climate that you are in. By learning to express yourself in a supportive rather than a defensive way, you open the door to improving the communication climate in all of your relationships. Dr. Jack Gibb examined characteristics of communication climates in order to determine what factors made situations...
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...Climate Essay Jamieca Jefferson HCS/131 Cheryl Gates 4/12/2016 Climate Essay Listening is a vital part of workplace communication. There is a difference between active listening and non-active listening. Being an active listener means to take interest in both the speaker and the message. Active listening is an important tool used in the workplace to build bonds with coworkers, increase productivity, settle disagreements, boost confidence, and help improve accuracy. Active listening also helps to improve the climate in the workplace. Supportive and defensive climates help to improve employee interaction in the workplace. When actively listening, and utilizing supportive and defensive climates, the workplace can be a more relaxed environment. Active listening promotes respect and trust among coworkers, whom are usually the sender and receiver within the conversation. For example, by effectively communicating with a coworker, you are building trust and understanding, which lets the coworker know that they can always come back and talk to you. Productivity is increased when coworkers use active listening to address problems. For example, if a coworker is struggling in an area that is my strength, I would hear them out and offer advice to help them improve. Active listening helps both parties to keep a “cooler head” when settling disagreements. For example, active listening can help tremendously when two coworkers are not seeing eye to eye, by allowing them...
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...that we can gain the most out of our education and learning experiences. The second setting in which to use professional communication is at the workplace. At the workplace you are representing the company that you work for, you’re communicating with the people that affect your future and you are establishing a reputation for yourself as a co-worker and employee. In which case, using professional communication can shed a positive light onto every important area at work. Lastly, in certain social settings it is appropriate to use professional communication. For instance, when meeting new people, you want to use a certain formal and proper interaction technique rather than being too comfortable with them at first. However, once you get to know the people better you can begin to drop the formalities and gain a comfortable environment with them where you are more yourself. In the nursing career field, professional communication is a necessity. As a nurse, I will probably meet a lot of people on one of the worst days of their lives. I will have to be able to communicate what is going on with them, make them feel comfortable with the new found information, and ensure them that I know how to do my job effectively. I will have to convey peace to them in a professional manner, but also in a way that they will be able to understand. Empathy is a professional communication technique that I...
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...The Application of Empathy to Professions in Psychology The following report discusses the importance of communicating effectively within a health-related context – more specifically, in a psychological environment – and will critically explore the effective application of empathy as a key communication skill utilised in the practice of a professional psychologist. Particular emphasis will be placed upon the relevance of empathy across a broad range of clientele, the ways in which empathy is communicated effectively to clients, its purpose in the context of client-practitioner trust, factors which may inhibit the conveyance of empathy, and the influence empathy plays in day-to-day social interactions, which will be examined through a personal account. Within the role of a practising psychologist, and indeed across all areas of health professions which incorporate the need for interpersonal communication, empathy is an invaluable skill which helps the practitioner to garner an understanding of their client’s emotions and thoughts, and is essential to a successful clinical environment (Gerdes, Segal, Jackson, & Mullins, 2011). Unlike sympathy, empathy does not necessarily require the acceptance of an individual’s behaviour in order to grasp and empathise with the feelings they may be experiencing; rather, it requires the process of emotionally engaging with the client in an unbiased attempt to understand their thoughts and emotions, and in order to do so, a psychologist...
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