London Public Library
Group Case Assignment

Presented to: Professor Sheldon Weatherstone, CPA, CA, CA-IT, MBA
Managerial Accounting Information and Decisions MBA 5241 E

30th January 2013

Hassan Hamie - 6995905 Hassan Khalife - 4691514 Fakhar Hussain - 6665986 Saeid Matinfar - 6748629

TABLE OF CONTENTS

I. II.

Introduction...................................................................................................1 Analysis..........................................................................................................1 i. ii. iii. iv. Customer perspective.........................................................................2 Organizational perspective................................................................3 Internal processes perspective...........................................................4 Financial perspective..........................................................................5

III.

Recommendations.........................................................................................6

Table of Graphs

1. Graph 1: Financial Perspective rate……………………………..…..…..7 2. Graph 2: Projects indices rates ……………………………………….…7

I.

Introduction:

The London Public Library (LPL) is the public library system of the city of London with 16 branches throughout the city. The new strategic challenge for LPL is competing with other organizations for

public attention and time while delivering the best service levels possible within the means available for the London residents whom have diverse needs and expectations. The chief executive officer (CEO) of London Public Library, Anne Becker, had developed and had begun to implement a new strategic plan with a very tight budget by using Balanced Scorecard which essentially focused on service excellence, staff, culture, technology and collections. The Balanced