...Eric and Kipsy Eric and Kipsy are both employees of a suburban firm that wholesales electrical components. Eric is a new manager of product information who was hired right out of management training while Kipsy is one of 35 female workers employed by the firm, to provide current information of the large inventory of electrical equipment and supplies to the salesmen in the field. The female workers range from recent high school graduates in their first job to middle age housewives. After being shown what the tasks of the clerks were when the salesmen called in to request product information and how this information was located and relayed to the salesmen, Eric was soon fascinated by both the efficiency of the operation and the pleasantness of the surroundings. Eric soon realized how mistaken he was about the smooth running of the firm’s operations. The numerous complaints he was receiving from the salesmen in the field about the product information service showed him there were big problems within the organization. He recognized three general problems which were frequent and serious enough to command immediate attention and action. First, salesmen were unable to get through quickly to the information clerks, errors were excessive and clerks were often abrupt and unfriendly to salesmen when they called. As Eric attempted to find the reasons for these problems, he discovered more problems. Absenteeism and turn over were extremely high and when this occurred, temporary workers...
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...Eric & Kipsy: complexities of management and organisational behaviour (a) Analyse the issue of management and organisational behaviour which are raised in this case study. From our discussion, we found that a lot of issues in this case. We will discuss and explain what the error and problem encountered. There are many issues of management and organisational behaviour such as: i. High turnover and absenteeism of staff. When absenteeism was particularly high on any given day, part-time employees were called to fill in. Of cause they all not familiar with the job, system, procedure, equipment and so on. When company hire new worker to work here, of cause company need to train and give full support to ensure new worker perform well. It is involve cost and waste time. ii. Low level of motivation Keeping employees motivated is an important element of not only getting the most out of your employees, but also in retaining your best employees. The best employees are always in high demand, and will change companies if they are not kept motivated at work. But unfortunately in this case study, most of their worker demotivated with various factor such as company policy and time management for personal and work lives. iii. Excessive error Too much of error will give bad effect to the company. It will effect to other person or other department and company also cannot consider with people that always make same mistake. Errors will make company always absorb...
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...introduction to a behavioural approach to management; detail main interrelated influences on behaviour in work organisations and explain the nature of behavioural science; explain contrasting perspectives of organisations and different orientations to work; explain the importance of management as an integrating activity; assess the importance and nature of the new psychological contract; recognise the need for an international approach and the importance of culture to the study of organisational behaviour; appreciate the complex nature of the behaviour of people in work organisations. Chapter 2 provides an introduction to the study area, a perspective on the nature of organisational behaviour and the importance of the role of management in work organisations. This chapter highlights the significance of the people–organisation relationship. It also considers different orientations to work and the nature of organisational effectiveness. Influences on behaviour Organisational behaviour is concerned broadly with the study of the behaviour of people within an organisational setting. It is important to emphasise that the behaviour of people cannot be studied in...
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