...used as a measurement unit. It is astonishing what people can achieve in their daily lives just by having used their time effectively. The ability and the knowledge of using time are referred to as time management. Now a day’s time management is essential and required while undergoing a task and the person who is working on a task should have acquired the skills of time management to eliminate defects and time wastage. An inspiring quote which emphasizes on the importance of time management is: “Time stays long enough for those who use it” and from this quote we can sense the deep meaning of time management skills. Reflection is defined as deliberately examining and considering the advantages and disadvantages of a personal experience. Reflecting on your personal work will help in learning from past experience; also it allows for personal and professional growth. A reflective essay is a way of writing in which the writer illustrate and describe his or her personal experience. Reflective writing is done by describing the facts which made up the experience and by evaluating the whole experience after it have been done by looking on what when well and what did not. This essay is going to reflect the time management skills used by me which allowed me to overcome my graduation project and presentation. (Quotations Book. 2013) The experience & evaluation: In my final year study at the university I was asked to carry out a research on fiber lasers and use simulation software called...
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...PROJECTS AND PEOPLE ASSESSMENT 2 – LEADERSHIP ESSAY Part # 1 Project management refers to a systematic and planned attempt to achieve a specified unique task. For instance, constructing a new modern architect building or implementing TQM in a manufacturing organization or organizing an international event, all this need to structured, planned and well-organized. Since different projects are conducted and managed by people, and are involved in the whole project process, i.e. from initiating to conclusion. Thus, the project management domain not only needs a well-organized and competent manager, but also a good effective leader who will lead the team in most efficacious manner. The essay elaborate and addresses the importance, necessity and role of leadership, discussing how it works and ways to enhance the effectiveness of project teams. Salas, Dickinson, Converse and Tannenbaum (1992) stated a good definition of 'team' as; A distinguishable set of two or more people interact, interdependently towards the common goal and mission, and have been assigned unique and specified role to perform, and who got a limited life span of membership. This refers to a higher interdependency among team members. This interdependence needs communication and harmonization among its members to achieve team goals. Thus, the success of team requires appropriate individual member contribution and best way in which these contributions combined into team response. (Hinsz, Tindale, & Vollrath...
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...Essay on Providian Trust : Tradition and Technology (A) 1.Business context / Key Business drivers: Providian Trust is one of the Top 10 leading trust companies that activate in delivering financial and fiduciary services. Providian runs its business using its 216 subsidiaries network. The main origin of their earnings resides in commercial and residential mortgages, as well as consumer and corporate loans. The CEO of the company, Stephen Walsh, is facing the conflicting situation that was created under Michael LeBlanc’s command. LeBlanc is the senior vice president of Trust, Investment and Treasury and is responsible for leading the company’s reengineering project that is meant to result in the successful implementation of Select One’s main software system-Access Plus-which is already used by Providian’s competitors. The alarming scarcity of control and discipline inside the trust division is one of the key factors that triggered the necessity of creating and implementing this project. |2. Initiative Objectives |Initiative Benefits | |-improve front&back offices’ way of managing the |-increase control over customers’ accounts | |accounts | | |-centralize trust information |- better and more efficient reporting system | |- reduce time...
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...Module Study Guide Information and Communication Technology The Claude Littner Business School The Claude Littner Business School Information and Communication Technology Module Study Guide |Module Code |BA40019E | |Level |4 | |Credits |20 | AY2014-2015 Version No 1 © UWL 2014 Location/Paragon Information and Communication Technology Module Study Guide |Contents |Page No. | |Module Leader and Teaching Team Details…………………… 4 | | | | | |Facts and figures | | | | | |Section A Overview and Content | | |1 Welcome and Introduction to the Module………6 ...
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...Project Management and Project Success Project management is the facilitation of the planning, scheduling and controlling of all activities that need to be done in the project in order to achieve project objectives. Project management is a very important term in large and small businesses because all businesses are eager to implement new activities, such as the development of a new project and service. In addition project success requires proper planning and help from a management team. A project can be successful if it exceeds customer requirements, the business aims are understood and it meets the objectives. The aim of this essay is to critically analyserelevant academic literature for factors contributing to the successful delivery of computing projects. This essay begins by providing a brief overview of Waterfall and Agile then moves on to critically analyse them. Following that the importance Risk Management will be discussed.Finallyan additional project management will be discoursed and essay then concluding the main point of the findings. There are many different types project management approaches, but the most common project management approached which are being used in around many years are Agile and Waterfall. Agile project management has been around for more than 25 years. This approach was first defined as Agile Manifesto by Martin Fowler and Jim Highsmith. Manifesto has been a controlling valuein entire Agile Project Management models (Robert K. Wysocki, 2009)...
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...Project Management 1. Introduction As a discipline and professional subject, project management has gained unprecedented prevalence throughout the world as a consequence of its role in assisting the organization to efficiently utilize limited resources, resolving sophisticated technology and enhancing its survive in the increasingly competitive market. Specifically, implementing project management techniques assists the organization in curtailing the overheads costs, satisfying project deadlines and customizing the project workplace and so forth. Some 4500 years ago, projects had been undertaken with the pyramids construction by the ancient Egyptians, but it is universally accepted that the period of 1950s is an indication of the arrival of modern management era and the commencement of utilizing formal project management tools and techniques (Awan, 2010). Economic pressures of the industrialized world, competition between rival companies and greater regard for the value, well-being and hence the employment costs of working people have all contributed to the development of new project management ideas and techniques. The purpose of this essay is to identify the major developments in the domain of project management over the past five decades and to explain how these historical developments influence the understanding of modern project management. 2. Crucial Developments in the Field of PM and Repercussions on Understanding Modern Project Management Prior to 1950s...
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...to be a large platform for apprenticeship and progress. Through various projects and presentations, individual or group ones, and even more through feedback on my work, I managed to develop my academic and personal skills both as an independent learner, but also as a member of formal or informal groups. Having been assigned tasks such as literature reviews, research essays or reflective essays, all of them involving either an oral or written presentation, I employed a range of skills that could not have found a better environment to develop in; critical thinking, working with others and time management are just few examples. Aside from measuring our ability and understanding of the assigned task, evaluation allows us to progress on things we are performing well on and adjust our weaknesses. According to Marshall and Rowland (1998), evaluation can be performed by ourselves, assessing and judging our work in a subjective manner or by others. However, the drawback of being our own assessors is the risk of being accused of bias. Therefore, acknowledging the feedback received on my work has been a significant factor for the development of my skills. It not only helped me better identify my strengths and weaknesses, but also gave me self-confidence and enthusiasm, two key factors for a continual improvement of one's self. The module I have undertaken in the second term, Personal Skills for Business Management Students, has undoubtedly drawn my attention to some of my weak points,...
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...------------------------------------------------- Customer Relationship Marketing ------------------------------------------------- Customer Relationship Marketing The Importance Of CRM in Business-to-Business Practices The Importance Of CRM in Business-to-Business Practices Contents 1. Introduction 2 2. The Importance of Customer Relationship Marketing 3 2.1 Business Buyer Characteristics 4 2.2 Collaborative Relationships 5 3. Customer Relationship Marketing Strategies 6 3.1 Acquiring the right Customers 6 3.2 Crafting the right value proposition 7 3.3 Instituting the best process 8 3.4 Motivating employees 8 3.5 Learning to retain customers 9 4. Conclusion 9 5. Reference List 10 1. Introduction According to Gordon, customer relationship marketing is defined as ‘…the on-going process of identifying and creating new value with individual customers and then sharing the benefits from this over a lifetime of association’ (Weinstein, 1999). It is very important to note the evolution of Customer Relationship Marketing in the business world. Communicating a generic message to a large group of people was the norm in the past (Belch and Belch, 2007). This proved to be a very expensive method to keep as this non-specific message did not serve well to understand and deliver each and every one of the individual needs of the customer (Belch and Belch, 2007). The 1980’s saw the advent of database marketing which was the first stage in the journey...
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...KINGSTON UNIVERSITY GLOBAL MARKETING MANAGEMENT BM7017 MODULE HANDBOOK September 2014 COURSE TEAM The Module Leader is: Patricia Harris Room402 harris@kingston.ac.uk My office hours will be posted on StudySpace at the start of the module. These are times when you can drop in without an appointment. For appointments outside these times, please e-mail me in advance. Note: You should only use your university e-mail account to contact me. I will not reply to e-mails sent from private accounts. MODULE SUMMARY Global Marketing Management is the discipline of planning, organising and managing marketing resources on a global basis, to achieve an organisation’s specific marketing objectives. Marketing is regarded as a key area of management in both the private and not for profit sectors. This module examines how theories and methodologies of marketing management can be applied to ensure long-term success for organisations. AIMS The aims of the module are to: • to appreciate the importance of marketing as a management discipline in ensuring the long-term success of organisations across the ‘not-for-profit’, public sector and private sector business arenas and across the globe • to develop an understanding of marketing management in the broadest sense, of how marketing management approaches may have to be modified when seeking access to international markets and to be able to adopt a robust and objective approach to management decision making in both a domestic and in a...
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...The Ministry of Education and Science of the Russian Federation Plekhanov Russian Academy of Economics Chair of Foreign Languages PROJECT “Customer relationship managment” Performed by Mikhaylyuk Sergey Marketing Faculty Group 1509 Supervised by Mironova Dina Aleksandrovna Project defended on: ______________ 2010 __ Evaluation: ____________________ Tutor’s signature: ____________________ Moscow 2010 Contents Introduction 3 Contextual Background 4 The difference between CRM and relationship marketing 7 Benefits of Individualisation 8 1.1. to the organisation 8 1.2. to the consumer 8 Application of CRM 10 1.1. Electronic Customer Relationship Management (eCRM) 10 1.2 CRM and Supplier Management 10 1.3 Customer Relationship Management and the Marketing Plan 11 Conclusions 13 Bibliography 14 Introduction The study of marketing is one that has been fixed on an evolving range of marketing segments over the last fifty years or so. A look at the progress of the changing focus of marketing shows a considerable shift in thinking. In the 1950's marketers were mostly focused on consumer goods, while the 1960's saw a shift towards industrial markets. In the 1970's effort was focused on non-profit or societal marketing, while in the 1980's the services sector received increasing attention. This leads us to the 1990's and through to the present where relationship marketing is the new focus of marketing...
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...The Project Team Leader is the individual with responsibility for ensuring that the project is planned and executed. The Project Leader does not do all the work of project management, that is shared among the Core Team Members. However, the Project Leader does ensure that the work of project management is carried out on the project. The Project Leader is normally the individual who leads the Core Team meetings and is normally the individual who speaks for the project in project review meetings with the PMO or senior management. The Project Leader is also the person responsible for maintaining the project plan and the current project status and any associated project management documentation or databases. Finally, the Project Leader needs to review all major project decisions to ensure they are in the best interests of the project objectives. When the Project Leader believes a decision is inappropriate, he or she must take action to change or elevate the decision. Over the years I have found that effective Project Leaders have mastered two vital aspects of project management. The first is Risk Management. The Project Leader must ensure that project risks are identified and analyzed, and not suppressed or overlooked. In addition the Project Leader should verify that risk response plans are established and implemented for all significant risks. The second aspect of project management that the Project Leader must do well is Project Communication. The Project Leader must manage...
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...following: 1. Approximately what percentage of the world’s gross product is spent on projects? a. 10 percent b. 25 percent c. 50 percent d. 75 percent 2. Which of the following is not a potential advantage of using good project management? a. Shorter development times b. Higher worker morale c. Lower cost of capital d. Higher profit margins 3. A…………………….. is a temporary endeavor undertaken to create a unique product, service, or result. a. program b. process c. project d. portfolio 4. Which of the following is not an attribute of a project? a. projects are unique b. projects are developed using progressive elaboration c. projects have a primary customer or sponsor d. projects involve little uncertainty 5. Which of the following is not part of the triple constraint of project management? a. meeting scope goals b. meeting time goals c. meeting communications goals d. meeting cost goals 6. ………………….is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements. a. Project management b. Program management c. Project portfolio management d. Requirements management 7. Project portfolio management addresses …………….. goals of an organization, while project management addresses …………….. goals. a. strategic, tactical b. tactical, strategic c. internal, external d. external, internal 8. Several application development projects done for the same functional group might best be managed as part of a ………………. a...
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...Question Short Essay Quantum Bank Case Study, pg 73 • Who would you recommend that Stacey Thomas select to serve as project manager? Why? • What are the characteristics of the candidates that you would attribute to a competent project manager? • What important skills do you think the candidates are lacking? Why are they important? Organizational Project Management or OPM is where an organization’s culture, style, and structure influence how its projects are performed & managed by accomplishing its purpose throughout its project lifecycle by how it is conducted and progress (Institute 20). The competencies of a manager are knowledge, performance, and personal. In (Institute 17) defines it as follows: •Knowledge - what the project manager or PM knows about the project. •Performance - what the PM is able to do while applying his or her knowledge. •Personal – the effectiveness of the PM core characteristics (leadership, communication, technical skills) & attitude which provides the ability to guide the project team. The characteristics of the candidates, Bill & Andy that contribute to a competent PM: They have organizational, technical, & management skills, communicates with senior management, a problem solver, service & goal oriented, and most importantly deliver project on time (Jr. 74). Bill: promoted to CIS department (functional) manager, friendly competition with staff while working long hours, maintain projects budget. ...
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...Throughout time there has always been a human need to establish guidelines and principles to help develop and advance any area of expertise, and this is the same for the field of management. Robert. L. Katz and Frederick W. Taylor were both pioneers in advancing the understanding of the field of management. Although their focus was different both were involved in revolutionizing the understanding of management and provided some of the building blocks in the evolution to today’s modern managers. The purpose of this essay is to critically evaluate the relevance of Katz’s Human skills and Taylor’s four principles of management on the work of Mr Geoffrey Howard’s job in managing a medium sized IT organization. A business that evaluates, develops and reconfigures information systems for some of Australia’s leading private and public sector companies. The essay puts forward the position that while on the surface Katz and Taylor’s principles have juxtaposing relevance to the work of Mr Howard, as you examine deeper, relevance is found in both bodies of work. Katz found through his research that managers needed three core skills; conceptual, human and technical skills. For Mr Howard the questionnaire (G. Howard, personal communication, June 1, 2011) showed interpersonal or human skills to be the building blocks of his day to day running of the organization. As “very much” of his job involves using interpersonal skills, higher than the other two skill sets. The interviewed showed he...
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...EFFECTIVE COMMUNICATION | [Document subtitle] | What is organisational communication? Organisational communication is the consideration, analysis and criticism of the role of communication in organizational contexts. Being able to communicate efficiently and effectively is a major role played within organisations. Communication means imparting information and generally establishes interconnecting links between its components of addresser, mode of communication and addressee (Jakobson and Halle, 1975 as cited by Brown, A.M., Tower, G. & Taplin, R. 2005). Countless amounts of problems may arise from the lack of communication skills, this may not only affect employees but also the organisation itself. This essay will cover examples of effective and ineffective communication skills experienced in my life; it will also pinpoint and analyse where the communication took place and finally, indicate the rights and wrongs of each scenario. This process will demonstration ways in which appropriate communication skills may have helped the situations. For the first scenario, I was working in retail as an assistant manager, I was to present with my manager; at a board to the regional manager as well as a few members of upper management. We were to present on the sales of a certain product, project our own thought on how the selling of the product would go and then suggest different ways of improving the sales of the product. My manager and I had analysed the sales, had firm predictions...
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