...Main Topic: Managing Workplace relationship, conflict and negotiation skills include effective communication. Building relationships within the workplace According to Harbour S. (2015) establishing and maintaining good working relationships is the key to a positive workplace. Effective businesses encourage the development of positive relationships between managers and employees as well as amongst coworkers. It is imperative to create a clear and concise company mission statement and distribute a copy of the statement to each employee, so that they can be clear on exactly what is expected of them and the intended goal of the business they represent. Teamwork should be encouraged through formal and informal team-building activities. Management could always arrange a company-oriented outing, such as fun days consisting of activities such as tug a war or cricket, or involve the office in a team-based charitable activity. Good relationships in the workplace thrive when individuals feel part of a team and comfortable with their teammates. The need for two way communication should be encouraged, as this would boost staff morale. The better and more effectively persons communicate with those around them, the richer the work relationships will be. All good relationships depend on open, honest communication. Managers should always reward great work as quickly as possible, and address problems or concerns immediately. Acknowledge staff members publicly with written or...
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...GROUP #5 COMMUNICATION PROJECT – PARADISE RESORT AND SPA WHAT IS COMMUNICATION? Communication is the transmission of information and ideas from one individual or group to another. The crucial element of this definition is meaning. “Communication is the glue that enables people to work together to accomplish results.” "The most important thing in communication is to hear what isn't being said." Peter Drucker Communication in organizations or organization communication encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, facilitates team work, to exchange hearsay and rumors, or anything in between. Organizational Communication serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness. According to Fielding, an organization consist of groups of people who work together to reach specific goals. The individuals must communicate with each other and share information if they are to reach the shared goals. How the organization is managed, for example autocratically or democratically affects the communication within the organization and the direction in which communication will travel. Generally the four channels of direction...
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...Sticks and Stones: Bullying in America Thomas Martin BEH – 331 September 20, 2011 Professor Shalanda Moten Table of Contents Introduction 3 Bullying Defined 3 Bullying in Schools 5 Bulling in Gangs 6 Workplace Bullying 7 Innovation in Intervention 8 Aggression Replacement Therapy. 9 Promoting Issues in Common. 11 Managing Workplace Bullying. 12 Conclusion 13 Sticks and Stones: Bullying in America Introduction Bullying is an age-old problem that persists into the twenty-first century. Although it is one of the most pervasive issues in American schools, bullying tends to receive very little attention from faculty or administration. Learning institutions often advertise themselves as bully free environments, but events occurring on these campuses are frequently those that are responsible for long-term trauma and for the emotional scarring of those who are victimized. When incidents of bullying are ignored or downplayed, aggressors gain increased confidence and tend to repeat similar offenses. This often creates a cycle of aggression and rule breaking behavior that extends into adulthood. “A study showed that sixty percent of identified bullies during their grade six through nine years eventually were involved in at least one criminal conviction by age twenty-four” (Whitney & Smith, 2007, p. 21). Childhood bullying is not only an issue in its own right. It is one that has also been found to lead to dire consequences in adulthood. Clearly, what is...
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...New Communication Structure Kevin Williams COM 425 Mary-Catherine Ferguson 11 April 2016 As a Petty Officer First Class in the United States Navy I understand the importance of broad leadership and effective managerial skills to mentor, train, and develop tomorrow’s Sailors. I have the ability to adapt to any situation and having the proper set of communication skills are vital to that success. I have been charged with researching, proposing, and developing a new communication structure for this organization. This paper will address the implementation of new concepts that are a crucial for the successful communication within our organization. The key concepts that have been identified and will be discussed are the following: active listening, organizational culture, conflict resolution, formal and informal communication, and leadership strategies. Organizational culture has a direct impact on communication and can be described as a negotiated order that emerges through interactions between participants, a negotiated order influenced by people with symbolic power (Hallett, T, 2003). These concepts will strengthen our organizations communication and ensure the successful completion of our strategic long term goals. The first concept that will be addressed is active listening. Participants within our organization often do not engage in active listening or pay close attention to others' messages. They are often too busy thinking about their own needs and planning what they...
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...members’ attitudes and perceptions toward people from cultural groups other than their own. As we progress toward increasing profits for times, organizations must explore the concepts of social identity differences which are the attitudes and perceptions, manifested in the practices and behaviors of individuals. Human capital and social capital as mentioned in the text are referred to as the potential of the individual contribution (Kinicki & Kreitner, p. 13-14) of organizational learning better known as shared knowledge. The social capital refers to the potential to establish strong relationships, communication and working in teams as an effort to reach a common goal. Organizations can use “crisis for opportunities. In today’s complex economic times groups are pooling together to establish some creative means of support for the organization. An organizations strongest asset is its people. When we establish an effort to employ strong, competent people our business will continue to survive. One possible concept to use when analyzing diversity, a means to ensure the success of...
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...Leadership Performance in Corporate Kenya Background to the study Effective leadership is about striving to be significant and seeking to create the greatest impact and influence as a contribution to an organization’s success (Jensen, 2012); hence, the need to identify and define what effective leadership is. Mechanical knowledge, outstanding performance, and reputable practices no longer suffice as the only benchmark of effective leadership. The paradigm has shifted to a position where effective leaders are noticed by how they inspire and motivate others, are able to promote a conducive work environment, understand and manage emotions, build ties, communications, and influence so that the followers are affected positively (Nath, 2013). It is outstanding in an organization and will always be remembered and admired because of its own exceptional style and approach in supporting innovation and initiative and enhancing an organizational culture that promotes integration and collaboration at the workplace; it creates an environment where employees feel secure, and embraces two-way communication and promotes active listening (Llopis, 2013). This kind of leadership is about observing the dynamics around the organization and surmounting them by constantly looking for ways to challenge the status quo and identifying the way out of those challenges (Jensen, 2012; Llopis, 2013). Human influences and effects of emotions at workplaces cannot be ignored in any given leadership situation, as they...
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...Perceive is a concept that occurs within the mind. It is one’s interpretation of a situation or thing and does not necessarily have to be true. That might explain why on many occasions, a conflict that arises; may be unnecessary or misguided and result in wasted time. Causes of Conflict A s you may discern, the causes of conflict are numerous and each has their own accompanying challenges. Within the organization however, C. Brooklyn Derr in his book Major Causes of Organizational Conflict: Diagnosis for Action, stated that there are six (6) main causes of conflict: 1) The interpersonal disagreements that arise when one person is experiencing individual stress. People bring their whole selves to the workplace and they may be experiencing stress as a result of their membership in other organizations (e.g., voluntary groups, the family) or they may be working through psychological issues (e.g., depression, personality change, identity crisis). “One employee who lashes out inappropriately can cause a decline in a company’s general morale, can cause friction with colleagues, and may cause enough distraction that...
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...communication skills of job candidates? Effective communication and networking skills are valuable assets in the workplace. Most jobs require the ability to communicate ideas and reasoning to peers, partners, or customers. These skills help employees process and share information, as well as build social capital. Skills for effectively communicating are also required to build trust and good collaborative working relationships. Recruiters look for candidates with excellent face-to-face verbal language skills, writing skills, presentation skills, and the general ability to convey thoughts, ideas, suggestions, and opinions in a professional manner. The ability to communicate clearly prevents errors from happening on the job or messages being misunderstood. Recruiters also look for candidates with good communications skills because they are characteristics found in effective leaders. 2. Can you describe a work situation where it’s okay to accept less communication effectiveness in order to gain communication efficiency? When it comes to communication in the workplace, there is a big difference between being effective and being efficient. Sending an email or text message to someone is extremely efficient but it is not the most effective means of communicating. These forms of communication often result in messages getting lost, ignored and sometimes misunderstood. If the message being delivered is anything important, the most effective form of communication is face-to-face...
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...13 August 2013 TRUST IN THE WORKPLACE Have you ever walked into your workplace and wondered if you could trust the people you worked with? Trust is one of those key factors that you want to have in your workplace because at the end of the day you are with them for eight hours of the day. Trust in the confidence or belief a person feels toward a particular person or group. Trust is therefore, one of the primary binding forces in any interpersonal relationship. The absence of trust causes confusion, worry, inaction, and fear. Without trust, employees may feel uncertainty, worry, and a sense of insecurity. Trust is an essential leadership training ingredient that binds any human relationship into an effective, working partnership. The first thing you want to know is what is trust? Does it go hand in hand with effective communication? Do we start it off with respect for one another? The dictionary states that trust is the reliance on the integrity, strength, ability, surety, or confident expectation of something. In other words we should be able to go into a job knowing that we can trust our co-workers and hold them to a high standard of regard no matter what it is. Trust is fundamental to human relationships; it is actually misunderstood by many people. Trust has become a buzzword and an excuse in our society; it is abused as it is used in today’s business world. Researchers have suggested that trusting relationships are predictable, caring, and faithful...
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...Summary 3 Strategic Functions of HR 4 Recruitment & Selection 4 Safety 5 Relationship with Employees 5 Performance Management 5 Benefits and Compensation 6 Training and Development 6 Strategy based HRs 6 HR Planning and Organization's Objectives 7 HR Purpose Statement 7 HR Mission Statement 8 HR goals 8 Action Plan for each Functional Area 10 Reference...................................................................................................................................... 11 Executive Summary Company ABC is a large company based in the US. The company has been targeting the business of Human Resources Outsourcing nearly for 30 years now since it was established. It is now ranked one of the leading firms in Human Resources Outsourcing industry in US. All these achievements have been achieved due to its ability to provide comprehensive human resources outsourcing solutions not only to large firms but also to the small to medium-sized companies. This is the core competitiveness of Company ABC The company is currently experiencing growth which enhances its current dominance in the domestic market due to expansion in operations. Due to this expansion, the company has been consistently experiencing an increase in operational cost. This is due to numerous branches that have been opened across the country. This brought difficulty in management and as a result the department decided to establish a shared center where all human resource functions will be operated from...
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...of what is said.” (Munilla and Dosier, 1991) I work in the Army and without business communication; we would not be able to function. Business communication plays a key role in a corporation’s day-to-day work activities such as: checking emails, answering phone calls, responding to correspondence, writing memos, and attending meetings. Some companies may have to handle customer inquiries or deal with suppliers and shipments. Business communication is a key element of day-to-day business activities that enables business people to generate positive relationships, tangible assets and establish a common ground. Communication comes in verbal or nonverbal forms, and proper use of communication helps you to manage your daily work activities. Managers and employees alike must possess good listening skills, people skills, writing skills, and speaking skills in order for communication to be effective. In my workplace I see trends such as: increased use of portable media players, personal digital assistants, constant emailing, and social networking. Portable media players enable employers to convey...
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...Friendship vs. Professionalism in the Workplace By Annette Webb Dr. Rajiv Grover UNIV 4380 – Independent Study 10 August 2011 Personal Friendship vs. Professionalism in the Workplace Friendship is defined by Encarta Dictionary as a relationship between two or more people who are friends; mutually friendly feelings – the mutual feelings of trust and affection and the behavior that typify relationships between friends. Friendships are a natural part of life. Great managers, however, draw the lines so everyone in the workplace can see them. The lines are evidenced by the manager’s unbiased and culturally sensitive behaviors. These leaders have thought about the consequences of their personal friendship and have probably discussed the challenges of being a “leader” and a “friend” with the friend. Can there really be such a relationship in the workplace between a manager and subordinate without bias and prejudice? The answer is yes. The first key principal is for both parties to start with a very strong sense of purpose, ethics, and desire to serve the greater good. Maturity also plays a pivotal role in subordinate and manager alike not allowing the personal friendship to jeopardize the bottom line of the company. Expectations in the professional workplace tend to be based upon finding a balance between showing you care and are interested in your employees and introducing and demonstrating ‘professional’ boundaries. Some rules to keep in mind when managing personal friends...
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...What is Emotional Intelligence: Emotional Intelligence, or EI, is defined as the ability or capacity to perceive, assess, and manage the emotions of one's self, and of others.� Arriving at the Emotional Quotient is the standard means of measuring the Emotional Intelligence of an individual. | The importance of EQ in the workplace: In recent times behavioral scientists around the world have arrived at the conclusion that IQ alone is not the primary factor that leads to better performing managers and workers. The role of EQ in determining the performance of individual�s at the workplace is now widely recognized and well understood. People with more emotional intelligence have been found to be better leaders and workers, bettering their lower-EQ counterparts on important traits such as leadership, decision making skills, self control, empathy, teamwork, self-confidence and orientation to achieve higher goals. | In today�s fast paced business environment, a well balanced handling of relationships and emotions play a crucial role in achieving success. Emotions play an important role in decision making and strategy formulation, allowing people with higher EQ to handle work related situations more efficiently. | Your Overall EQ Score: This EQ test is based on the standard five personality traits related to EQ and which have been proposed by Reuven Bar-On, namely: 1.Interpersonal EQ (social responsibility / empathy) 2.Intrapersonal EQ (emotional self-awareness) 3.Adaptability...
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...behaviors can also improve clinicians’ professional conduct. Human services managers, supervisors, and staff members who build a high level of trust, respect, and positivity with the rest of their staff is provided the necessary tools to improve staff behaviors (Murphy & Dillon, 2011). Because of the wide variety of responsibilities, work habits, and necessary behavioral changes in the human services field, however; no single technique can be successful in all cases. Rather, managers should work with employers to establish strategies to improve staff behavior on a case-by-case basis. These strategies are most effective when they combine several techniques to form a comprehensive plan of action. This plan can include goal setting, staff development, and training with incentives-based motivation. This type of approach successfully creates behavior changes in staff by creating a positive work environment, highlighting, and increasing efficiency, and building meaningful relationships between staff members and clients. Therefore, applying techniques to a hypothetical situation can better show how a manager would use the facts of a particular case to combine several techniques, creating a cohesive strategy to change a staff member’s conduct. Presenting Problem Staff Member Sam is a peer counselor assigned to the Monterey County Juvenile Detention Institution and works with various groups of at-risk youth, including those with drug and alcohol addictions. In his most recent position,...
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...April Thomas Professor Robin Laukhuf Organizational Business 25 January 2015 Interesting approaches to teams and teamwork can be found in the workplace today and with organizations struggling to be flexible and responsive to a healthy work-life balance they have had to experiment with new information technologies. (Kreitner, Organizational Behavior pg. 316) This experimentation has led to virtual teams or physically dispersed task groups that conduct their business primarily through modern information technology and that exist outside normal channels of authority and communication. (Kreitner, Organizational Behavior pg.317) Virtual teams have become a product of modern times and Kilburg is demonstrating that he can still plan for the strategic growth of his company even by not being physically in the office, spending six weeks each summer in a beach house. With the information technologies such as the mobile internet, email, social media, and groupware he can be a member of his work team without really being there and still effectively manage. (Kreitner, Organizational Behavior pg. 317) As long as Kilburg’s employees feel properly supported by him then being out of the office can be redeeming in freeing up others to grow and develop on their own. If he has done his job then he has developed a motivated, passionate and responsible team that will produce whether or not he is there and in face to face contact with them. Kilburg feels as a competent boss that he has...
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