...12-2008 Managing cultural diversity in hospitality industry Yi Gong University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons Repository Citation Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 480. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.nevada.edu. 1 MANAGING CULTURAL DIVERSITY IN HOSPITALITY INDUSTRY by Yi Gong Bachelor of Science China Chongqing University 1998 A professional paper submitted in partial fulfillment of the requirements for the Master of Science in Hotel Administration William F. Harrah College of Hotel Administration Graduate College University of Nevada, Las Vegas December 2008 2 ABSTRACT Managing Cultural Diversity in Hospitality Industry By Yi Gong Gail Sammons, Committee Chair Professor of Hotel Management University of Nevada, Las Vegas Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality...
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...Cultural Diversity Training Denise Raftie-Bryant BUS 375 Employee Training Instructor: Niccolle Johnson June 30, 2015 As Human Resource Manager my responsibility is to oversee training and development for a global organization. To effectively create a cultural diversity training course for all employees it’s imperative to be able to understand cultural differences, employment and business law practices. Cultural diversity is embraced by many companies in the workplace and essential to maintain a balanced organization. Organizations that understand cultural difference can secure business deals with global affiliations and increase employee awareness in a diverse workplace offering training courses. It is important to a company’s organizational structure for employers and employees in the workplace to recognize and respect cultural differences. Multilingual employees benefit many companies because of different perspectives from various diverse backgrounds, creativity and problem-solving skills. Organizations continue to seek opportunities for growth, through encouraging cultural diversity provide ways to expand their business. Also the organizations can enhance its ability to solve problems encouraging their employees to share business practices and belief systems who come from different backgrounds. Employee differences are considered beneficial to help build a corporate culture team. However, diversity is embraced through providing employees with cultural...
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... Outline I. The history of diversity programs A. Equal Employment Opportunity Commission 1. History of how the EEOC was created. 2. How EEOC affects diversity and anti-discrimination today. B. Affirmative Action 1. History of affirmative action. 2. How affirmative action affects diversity today. II. Benefits of a diverse workforce A. How a diverse workplace is a more productive workplace. B. How creating a diverse workplace can improve the bottom line. III. Implementing diversity training A. The positive aspects of implementing diversity and sensitivity training. B. The negative aspects of not implementing diversity training. IV. Diversity during the recession A. How the recession has impacted diversity programs. B. How the recession has impacted minorities. In the years following the Civil Rights movement human resources personnel has had to alter from the old ways of recruitment and selection. This paper will show how government legislation and the evolving mindset in America have opened the doors to racial and ethnic diversity in the workplace and what impact it has had on the success of employees and companies and the strategies companies can use to promote and increase diversity. Before the Civil Rights movement, the majority of employed people in the United States...
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...NCVER Cross-cultural training and workplace performance Robert Bean Robert Bean Consulting The views and opinions expressed in this document are those of the author/project team and do not necessarily reflect the views of the Australian Government, state and territory governments or NCVER Publisher’s note Additional information relating to this research is available in Cross-cultural training and workplace performance: Support document. It can be accessed from NCVER’s website . To find other material of interest, search VOCED (the UNESCO/NCVER international database ) using the following keywords: cross cultural training; cultural awareness; workplace learning; capacity building; training provider; employee attitude; employer attitude. © Australian Government, 2008 This work has been produced by the National Centre for Vocational Education Research (NCVER) under the National Vocational Education and Training Research and Evaluation (NVETRE) Program, which is coordinated and managed by NCVER on behalf of the Australian Government and state and territory governments. Funding is provided through the Department of Education, Employment and Workplace Relations. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced by any process without written permission. Requests should be made to NCVER. The NVETRE program is based upon priorities approved by ministers with responsibility for vocational education and training (VET). This...
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...Encouraging cultural diversity in the workplace BANELY PAZ SCHEVASHEA PEDRO HERMENEGILDO PEREIRA VANESSA ORTEGA DAITIARA PEREZ Table of Contents Title…………………………………………………………………………………………….......i Table of Contents……………………………………………………………………………...…..ii Introduction………………………………………………………………………..………………1 Assessment of Carnival’s External Environment………………………………………………....1 Assessment of Carnival’s Internal Environment……………………………………………..…...2 Assessment of Organization Process…………………………………………………..………….3 Recommendations…………………………………………………………………...…………….4 Summary…………………………………………………………………...……………………...5 Refrences…………………………………………………………………………………………..6 Strengths The Carnival Corporation has many strengths that have helped the organization become so successful. These strengths range from brand recognition to diversity. The corporation has established a recognizable brand. The carnival cruise ships are known to be all about fun and when their name is mentioned the consumers know exactly what to expect. “ Carnival offers a range of holiday and vacation products through its diverse brand portfolio to a customer base that is varied in terms of culture, languages, and leisure-time preferences” (Carnival Corporation, 2013). The very well established brand has allowed for the corporation to grow into more than a million dollar organization. The branding has been important in becoming successful at cultural diversity because it needs to satisfy the needs of many. If this...
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...various factors that contribute to the rising workplace diversity. These include increasing numbers of immigrants, company mergers and joint ventures in different countries, increased engagement of business consultants and temporary employees, international competition and the phenomenon of globalization, which has transformed the world into a global village. Globalization has occurred because of a combination of factors such as improved infrastructure, advancements in technology. Infrastructure and technology have not only provided cheaper means of communication and travel, but have revolutionized the speed at which individuals and businesses communicate with each other. Domestic companies are also spreading their operations to new territories across the globe in search of new markets or outsourcing some aspects of their production process. Management of employee cultural diversity, through the integration of suitable strategies plays a key role in improving the competitive advantage of the business, especially on the global platform. Globalization calls for specific approaches that promote harmonious working relationships within increasingly culturally diverse workplaces. Hansen (2002) observes that workplace diversity is critical to the existence of businesses and identifying key strategies to ensure harmonious working relationships among culturally diverse employees is integral to the survival of any business. Diversity in this case means the differences between individuals...
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...Diversity Training Plan Jayne Egharevba HRM 326 Rick Lab June 27th, 2016 Diversity Training Plan Diversity is defined as “the state of having people who are different in race, culture, gender, ethnic, color, education, social status, etc. in a group or organization” (Merriam webster.com). Diversity training is geared towards helping participants gain awareness into different cultures for the benefit of employees and the organization. Managing diversity and inclusion can be very challenging and involve shaping the environment for the employees to be able to express themselves without judgment and also to contribute and participate towards the organizational strategic plan and personal development.” Strategic responses for managing diversity are presented in a framework of proactive, accommodative, defensive, and reactive modes. These reactions are discussed regarding episodic, freestanding, and systemic implementation practices” (Dass, P., & Parker, B.1999), Diversity training program is a process that “promotes social and economic fairness, its real purpose in business is to increase profits in the national and global markets, (smallbusineschron.com). Having a diverse training program helps portray a concrete platform, and also to get rid of all negative beliefs and initiate changes towards inclusion and ways to deal with individuals in a professional and acceptable manner using the policy, guidelines and employee handbook.” Employees and management cannot help...
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...Outcomes of a Cultural Diverse Workforce on leadership Eligio Solis Southern New Hampshire University Abstract This paper explores three articles that reports on results for research on the positive and negative outcomes for leadership when working whit diverse workforce. These articles explore different perspectives of diverse workforce and its challenges. These challenges are mainly affected by the different types of culture and personalities that employees bring to organization mainly affecting its leaders. Outcomes of a Cultural Diverse Workforce Diversity is becoming more common among organizations and its rapid growth especially in the United States, is creating challenges across the globe. Diversity is not just defined for the different type of cultures that there is within an organization, there are other definitions to diversity. You can also find diversity in organization from the gender of a person, the sexual preference, religion, nationality, age and color. Diversity refers to an individual differences, that are within each person and creating some challenges for the organizations. Research shows that a diverse workplace can challenge the leader’s skills, attract top performers and eventually making corporations more global competitive by adapting to new culture and having more proficient leaders. Diversity is becoming more common among organizations and it is rapidly growing in this business. Diversity is refers to the differences between individuals...
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...Cultural Awareness Plan II: Training Plan Kemberly Watkins MGT/538 Managing in a Cross-Cultural Environment February 2, 2015 David Barlage University of Phoenix Material Cultural Awareness Plan – Template |Cultural Awareness Goals |The strategic goals of Coca- Cola are the foundation of the training guide : According to "Our Company" (2014), " To continue to | | |thrive as a business over the next ten years and beyond, we must look ahead, understand the trends and forces that will shape our| |Specify the goals of the organization’s cultural awareness plan |business in the future and move swiftly to prepare for what's to come.” (Mission, Vision & Values). The company is strategically | |and explain how meeting each goal will facilitate communication |moving towards focusing on the needs of the consumers, gaining access into new markets and gaining a world perspective. The | |and cooperation between the American team and their |cultural of different environments can impact the movement towards these goals in a variety of ways including; communication | |counterparts. |barriers (expressing the goals in a way everyone can understand), leadership abilities (the different ways leaders are trained in| | |different cultures could cause...
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...2008 DIVERSITY ACTION PLAN March 17, 2008 Goal 1: Advocacy Item 1: All newly hired employees will be provided with a copy of the Diversity Plan and receive a brief introduction to diversity awareness during their orientation training. Each employee will also receive more intensive diversity awareness training, which must be completed prior to the end of their original probationary period: ongoing. Continue the development of a diversity network to ensure that diversity initiatives and information are distributed throughout the organization: include articles on diversity initiatives and the progress of the Action Plan in the Circulator, the staff newsletter; inform the Board and District staff of diversity activities through formal monthly reports made for Board meetings; and post activities on the District’s web site: ongoing. Provide supervisors and managers with training on how to manage diversity in the work environment. Training will be conducted by an external diversity trainer: ongoing. Reevaluate and update the District’s Diversity Plan for possible revisions. Continue to monitor Action Plan accomplishments on a quarterly basis: ongoing. Implement District Strategic Plan objectives by establishing additional communication tools to promote cultural awareness. Develop a diversity Web page that will provide all-inclusive information on District cultural activities, community organizations and agencies, cultural heritage information and resources, District diversity awards...
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...Thinking about diversity and inclusion 1. What are the dimensions of cultural diversity? Identify and briefly explain the dimensions by referencing both textbooks. The dimensions of cultural diversity consist of in the diverse cultures in the world. The diversity is the different race, gender, age, ethical, language, religion, education, and more. The geographic region and the social roll are the result of the cultural diversity in the world. The diversity is variable and depends of the human’s need and it has changed through human evolution. Countries that were pioneer on a cultural growth got behind and others countries progressed in art, technology, and science over the time. The immigration also interferes in the cultural diversity. The United States has a large amount of immigrants from many countries in the world. Immigrants try to preserve their cultural traditions to the future generations and over the time their cultures have influenced in the art, music, and the way to affront political issues of the United States. Cultures exist to serve the vital, practical requirements of human life (Harvey & Allard, 2009, p. 77). 2. With what ethnic, cultural, or other groups do you identify? Describe what members of your social circle have in common. Ethnic group is categorized to be integrated by people from other countries that speak different languages, cultural roots, and attitudes. The writer of this paper identify with the Hispanic group.The Hispanic social circle members...
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...Abstract Culture Diversity in Business is Simple you First have to have the steps in order to be successful both America and Overseas, which is not easy because you have to appeal to both areas and have the necessary steps put in place already in order to be successful. The second important thing in my eyes is that you have to make it diversity and appeal to all workers and customers of your business. Cultural Diversity In order to be a successful company overseas you have to have Cultural diversity but not only that I think you have to have attitude acceptance. I think that the reason why we as American work so good together is because we learn to welcome others people diversity and I think that is the reason why we are call the melting pot because we have so many different cultures in America and the military and I’m so thankful as a person I get to experience that as a soldiers and become wiser on life but sometimes in America we may have diverse cultures relating to ethnicity but then there is the culture we have as Americans that reflect the thoughts and actions of our environment. Because of our history of assimilation we are not always as acceptable of difference, but as we evolve and understand ourselves and the world around us that will also change and sometimes that is for the better. I feel that we as American don’t fully understand the cultural differences so then I ask you what is culture it is to me, what we think...
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...Diversity Training In America today, we have all sorts of people. Each of these people, for the most part, needs to sustain jobs in the U.S., and have the right to do so. Furthermore, they have many more rights that enable them to work in a comfortable environment whilst being treated fairly, and not receive different or "special" treatment due to age, sex, race, or religion. All of these aspects play a part in our cultures and mean different things to each culture. This is why it is so important to be culturally competent and have positive and effective diversity training for companies. With so many different cultural people mingling in the workplace, it is important to know that your employee will not only respond to each other respectfully and with kindness, but also know how to communicate properly with their peers that tend to have "different" qualities than them. Diversity training is specific training given to employees by companies to protect their employees from civil right violations as well as to include more cultural and social groups into their work pool. These trainings also greatly increase teamwork and employee relations. Diversity training is meant to increase their employee’s cultural awareness in many ways, making communication and interactions between employees as pleasant and non-incidental as possible. Diversity training has been a very controversial issue here in the U.S. While its supporters will say it is only right to teach respect to other cultures...
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...The Interplay of Diversity Training and Diversity Beliefs on Team Creativity in Nationality Diverse Teams by Astrid C. Homan, Claudia Buengeler, Robert A. Eckhoff, Wendy P. van Ginkel and Sven C. Voelpel. The journal puts forth the following research question; Does diversity training increase team creativity reflecting in better team cohesion and effectiveness but only for teams with less positive beliefs of diversity. The method in which the research is conducted is through a qualitative study whereas diversity beliefs questionnaires (online) were completed by 192 participants of 41 different nationalities. All of the participants were undergraduate students who were enrolled in an international university located in Germany. One of the gaps in the study was that the study failed to understand the long term effects of diversity training along with addressing the effects of it on individuals who have not been previously exposed to diverse conditions or diverse individuals. Additionally, the diversity training was only conducted for persons within an academic setting and may suggest that people outside of academia would respond much differently to diversity training. The findings of the research suggest and support the idea that a lack of diversity in organizations may be a liability and that providing diversity training to teams and organizations with a little or no diversity can achieve positive results but at the same time, may result in a reduction of creative performance...
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...companies find increasing and managing diversity to be difficult challenges? 2. What were the key elements in Blahna's successful diversity strategy? 3. Under what circumstances might the consulting pairs approach be most useful? 4. What steps should management take to ensure that the consulting pairs approach is working? Businesses have come a long way since the days of 1950s when white males made up more than 60% of the American workforce. The man was the sole breadwinner in the household while females were expected to take care of children and the home. At age 65, the male retired and they spend their retirement years doing all those little things they never had the time or money to do. Diversity used to be a black/white, male/female, old/young issue. Now it is much more complex than just racial or ethnic diversity. It consists of a combination of genders, race, religion, age and other background factors with different values, styles, personalities, customs and beliefs that can affect the way they conduct business. We also consider socio-economic, geographic, international, intellectual, artistic, athletic, political, religious, and sexual orientation. Cultural diversity should be managed to recognize, respect and capitalize on the different backgrounds in our society in terms of race, ethnicity, and gender. Today’s workplace requires a more realistic and respectable approach to multi-culturalism or cultural diversity. Multi-culturalism is based on...
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