...In this assignment, I will discuss a patient scenario and reflect on cultural differences in particular how they may impact on establishing effective communication and engagement with the patient. As a nurse, my duty is to respect patients right to confidentiality; ensuring people are informed about how and why information is shared by those who will be providing their care and also about disclosing information if I believe someone may be at risk of harm (Nursing & Midwifery Council 2008). Therefore to maintain confidentiality, I will be giving the name Mrs. B to my patient. Mrs. B is a 72 year old Indian lady. She is a diabetic with poor oral intake, who also recently suffered from a stroke, which resulted in dysphasia. She is a patient who is nursed in bed due to poor mobility and unable to stand unaided. In the case of Mrs. B the main cultural differences was the language barrier. Mrs. B spoke Punjabi and no English so this posed as a challenge to caring for her and had a significant impact on my ability to communicate and engage effectively with this patient. Following her stroke, she now suffers from slurred speech, and can only speak a minimal amount of words. Although she can understand what is being said to her, she was finding it difficult to express herself at times. She refused to eat or take her medications and we had to communicate with her through her husband at times when he was present, as an interpreter was not available at the present time. Mrs...
Words: 1810 - Pages: 8
...Personal and Professional Healthcare Communication Paper Health Care Communication Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities with in a health care unit if it encompasses health care administration and staff members. Health care communication is the degree to which individual have the capacity to obtain, process, and understand the basic health information and services needed to make appropriate health decisions. The health care communication is also considered as the health care literacy, which appears in different variety of ways. The health care communication can be in conversations with healthcare professionals, on prescription and over-the-counter medication bottles, health education or promotional materials, insurance or Medical applications and other forms of health information. Health communications examines the relationship of communication to desired patient care outcomes. The importance of communication providers and selected outcomes like the adherence to treatment, healthcare utilization, trust, and satisfaction with healthcare providers, and improvements in health statues are part of communication practice. The training of communication providers adheres to the professional values. The stated values are the foundation...
Words: 1089 - Pages: 5
...Effective communication is an essential skill that can be used and practiced daily. Communicating ineffectively can lead to individuals leaving the conversation confused or even misunderstanding what was even said to them. There are five basic elements of the communication process: sender/receiver, message, channel, and the feedback (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). We will examine why each of these elements are important to effective communication, how they are different from the basic rules of healthcare communication, how a provider can encourage a reluctant patient to communicate, and how cultural differences can influence communication. The first element of communication, sender/receiver, is important because as the sender you need to know your audience before you speak to them (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). Once you know who your audience is you are able to tailor whatever it is you are trying to say to a way they will understand. An example of this is that one would speak differently to other medical colleges than they would to their patients who might not know medical terminology that well. The next element is the message. The message an individual sends can come verbally, physically or both, so the sender needs to make sure they are sending out the right message they intended. For example, someone can say exactly what he or she might want to convey, but his or her body language might...
Words: 885 - Pages: 4
...potential challenges involved in the creation of a virtual team established to complete a project in which all members are not located in a central location, but are spread across different time zones. Following are specific issues identified which could be problematic in establishing effective communications among the team members of a virtual project: 1. Time Zones (coordination of members and resources and associated issues) 2. Communication (means, styles, uses and associated issues) 3. Personal Team Building and Interaction 4. Managing a geographically dispersed team 5. Distribution of tasks and responsibilities The first challenge is Time Zones. When different departments are located in decentralized areas, two time zones away from the central location, potential problems encountered may include: A. Difficulties in establishing working / personal relationships / trust B. Easier for items / tasks to “fall through the cracks” due to overlapping of time zones C. Lack of face to face, personal interaction in the locality D. Difficulties in scheduling meeting times where everyone is available Solutions for managing differences in time zones in an efficient and effective manner. First, establish the actual times for each member’s time zone and attempt to coordinate team member schedules to maximize team member input and interaction. Establish a rotation of meeting times to be spread equally among team members. Determine the specific time...
Words: 1907 - Pages: 8
...Personal & Professional Health Care Collaboration HCS 350 Esteban Guaderrama 3/05/2012 Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It takes place either verbally or non verbally and is a systematic approach to enhance the sharing of ideas. Health care communication is essential in coordinating activities within a health care unit especially if it integrates administration and staff members. It is also essential in the implementation of therapeutic groups or support groups for a range of heath related concepts. Relevance of Effective Personal Healthcare Communication Personal interactions between providers and patients create impact on patient satisfaction, patient self-care, and health outcomes. Therefore, verbal communication during a provider-patient encounter is extremely important, particularly for low health literate patients who may lack the resources and skills necessary to obtain needed information on their own (Merhtens, 2007). Health care units are now considered as some of the most effective preventative groups in society. Therefore, community based projects are a common scenario in health care institutions. For example groups that deal with renal patients, substance abuse and family violence are now a common occurrence in health care institutions. Additionally, health care groups are also being used as treatment centers for people...
Words: 1793 - Pages: 8
...Patient's History,” an article written by Hillary Lloyd and Stephen Craig, which was published in volume 22, issue 13 of the Nursing Standard journal in December 2007 issue. The article provides an overview of professional processes involved in attaining patient’s history, emphasizes preparation of a comfortable environment, and exemplifies the significance of using effective communication skills to assist practitioners with obtaining a comprehensive and an accurate patient history while using a structured systemic approach in a variety of settings. Summary of the Article “Taking a patients history is arguably the most important aspect of a patients assessments, and is being undertaken by nurses” (Crumbie, 2006, as cited in Lloyd & Craig, 2007, p. 42). An accurate and comprehensive patient history is imperative and “cannot be overstated” (Crumbie, 2006, as cited in Lloyd & Craig, 2007, p. 42) since it provides clinicians with the most essential information needed to establish an effective and a patient focused plan of care. Lloyd and Craig recommends preparing a comfortable environment and using effective communication skills in a logical and systematic approach to begin this process to achieve the best patient outcomes. First, the nurse should begin with preparing the environment by ensuring it is easily accessible, well prepared, safe for patients and or/and their family member(s), and preferably in a location where there are few to no interruptions. Next, in a professional...
Words: 1218 - Pages: 5
...impact on the performance of the audit. AICPA, by its publication titled AUC Section 300, addresses guidance for auditors in planning an audit. This contains introduction, objective, requirements, and application and other explanatory material. First, the introduction part includes the scope in planning the audit, the role and timing of planning, and the effective date of this standard. The scope of planning an audit explains the responsibility of the auditor to plan an audit of financial statement. This section also mentioned to refer to section 600, Special Considerations – Audits of Group Financial Statements (Including the Work of Component Auditors) for further information related to the auditor’s responsibility. The role of planning and timing explains the adequate benefit in planning the audit of financial statements; such as helping the auditor organize the audit engagement, resolve potential problems, and facilitating the direction of engagement team members. The last part of the introduction section, the effective date of this standards, shows the actual date when the AU-C Section 300: Planning an audit is effective for audits of financial statement for the period...
Words: 2209 - Pages: 9
...Professional Health Care Communication Health care communication is the process of sharing health related information with health care professionals, and people seeking care within a medical facility. Using positive health care communication patients are can improve his or her quality of life, health professionals collaborate to resolve difficult solutions, and interact effectively with other health care staff with the patient’s best interest in mind. Effectively using verbal and nonverbal communication health care professionals improve their ability to share information, and interpret responses both personally and professionally. This paper will explain the relevancy of positive health care communication, the effects of inadequate communication, and the theories and principles of therapeutic communication that health professionals use in the health care setting. Personal health care communication allows an individual to create trusting and supportive relationships within the health care setting. The health care professional begins to establish these relationships with patients and clients during the interview process. Using empathy, positive regard, and congruence the health professional can build a rapport with the patient or client. The health care professional remains aware of aspects from his or her own beliefs, values, and perceptions that may influence these interactions with others. Maintaining a non-threating, nonbiased pattern of communication helps facilitate the...
Words: 1216 - Pages: 5
...Running Head: ESTABLISING GOOD UNION RELATIONSHIP AT WORKPLACE Abstract…………………………………………………………………………. 3 Suggestion on Establishing Good Union Management Relationship in the Workplace Human Resource Management December 24, 2011 1 SUGGESTION ON ESTABLISHING GOOD UNION RELATIONSHIP 2 Introduction……………………………………………………………………… 4 Changing Union- Management Relations…………………………………… 6 Open Warfare………………………………………………………… 6 Adversarial………………………………………………………………………. 6 Accommodating………………………………………………………………… 7 Partnership……………………………………………………………………… 7 Overcoming Past History to Negotiate New Relationship…………………. High Integrity Relationship……………………………………………………. Role of Managers………………………………………………………………. 9 9 10 Dynamic Line Managers………………………………………………………. 11 Workplace Harmonies and Cooperative…………………………………………….. 12 Worker Participation and Employee Involvement…………………………. 12 Communication………………………………………………………………… 13 Training…………………………………………………………………………. 14 Employee’s Satisfaction……………………………………………………….. 14 Conclusion………………………………………………………………………………. 17 Reference……………………………………………………………………………….. 19 Appendix………………………………………………………………………………... 22 Table of Content Abstract SUGGESTION ON ESTABLISHING GOOD UNION RELATIONSHIP 3 Relationship between union and management has changed together with environment and economical condition from time to time. Union relations with management should ...
Words: 5404 - Pages: 22
...Consultant and Client Communication Strategies MGT/527 In today’s turbulent and uncertain economy, the functioning area of business that many clients will be looking at is marketing strategy. This function is most effective when you combine marketing strategy with a successful marketing campaign. A successful plan will allow the business to reach the maximum amount of consumers, which if done correctly will increase the customer base dramatically. Marketing strategies for developing an effective client and consultant relationship The most effective marketing plan will combine product strategy, price marketing strategy and communication marketing together. If executed efficiently, it will result in a customer base that will accommodate many levels of income and various economic situations all of which will find something pleasing about the same products. As a marketing consultant for say a restaurant I would present the client with a detailed strategy in preparation for establishing an effective client, consultant relationship. The presentation would begin with a production strategy which will enunciate the soundness of the business’s products, with emphasis on any specialty the restaurant has to offer. This strategy will illustrate how to get the restaurant in the minds of the consumer, which in turn will generate loyal customers who will keep returning again and again. Next I would present a price marketing strategy. This strategy is useful in keeping...
Words: 628 - Pages: 3
...Communications/ Human Relations Essay Grand Canyon University: EDA-575 January 28, 2011 Human Relations Introduction In all fields and disciplines of study, indeed in all aspects of life, human relations and communication play a pivotal role. They allow for the simplest exchanges and the most profound and powerful ability to make progress and improvements. They carry the weight of ideas, opinions, motivations, and concerns. Human relations and the ability to communicate effectively are the catalyst for connectivity and progress. This is especially true in the arena of education. With so many people involved in the day to day running of a school, positive communication is paramount. Within the field of education, specifically educational leadership, there is a broad history of human relation and communication theories, movements, and practices. While some of these theories, movements, and practices have been widely adopted and promoted, the field of educational leadership still allows for significant amounts of autonomy and express for individual school leaders and administrative teams. While human relations have always existed, the study and application of these principles are fairly new; and it was not until the late 19th century that researchers began exploring how human relations, communication, and motivation affected workers (Razik & Swawnson, 2010). When looking specifically at human relations and its applications to educational administration, this field of...
Words: 2842 - Pages: 12
...Communications/ Human Relations Essay John Smith Grand Canyon University: EDA-575 January 28, 2013 Human Relations Introduction In all fields and disciplines of study, indeed in all aspects of life, human relations and communication play a pivotal role. They allow for the simplest exchanges and the most profound and powerful ability to make progress and improvements. They carry the weight of ideas, opinions, motivations, and concerns. Human relations and the ability to communicate effectively are the catalyst for connectivity and progress. This is especially true in the arena of education. With so many people involved in the day to day running of a school, positive communication is paramount. Within the field of education, specifically educational leadership, there is a broad history of human relation and communication theories, movements, and practices. While some of these theories, movements, and practices have been widely adopted and promoted, the field of educational leadership still allows for significant amounts of autonomy and express for individual school leaders and administrative teams. While human relations have always existed, the study and application of these principles are fairly new; and it was not until the late 19th century that researchers began exploring how human relations, communication, and motivation affected workers (Razik & Swawnson, 2010). When looking specifically at human relations and its applications to educational administration, this...
Words: 2862 - Pages: 12
...Professional Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills in the health...
Words: 1373 - Pages: 6
...requirements o Evaluating the projects performance at key milestones Janis moved the finish date up 6 months without all of the information or input from all parties involved in the project. In addition after reviewing project schedule it is clear that Janis’s finish date set at the end of 2009 was unrealistic. • Communication: tracking performance of a project goes hand in hand with effective communication. o Communication Plan o Conflict Resolution Plan Janis did not include key players in the communication chain. • Technical o Equipment required o Equipment installation o Input from facility staff Again Janis did not ask for input from technical support. • Cost – can be effected by o Material Shortage or Labor Problems Lack of proper scheduling, communication and technical information leads to cost problems in one form or another. Janis could have improved the project’s success with proper planning and performing qualitative risk analysis. As stated in (Kerzner, 2003) the risk level of the project must be assessed. Under-standing the risk allows the effective assignment of resources which mitigate the risk levels. In (PMBOK, 2008) by establishing definitions of the levels of probability and impact can reduce the influence of bias. The time critically of risk-related actions may magnify the importance of a risk. An evaluation of the quality of the available information on project risks also...
Words: 514 - Pages: 3
..."Leading Change – Carlos Ghosn at Michelin, Renault, and Nissan Motors" case is an example of how one person was able to turn around three different companies from the brink of failure, and implement change through effective leadership. Carlos Ghosn exemplified strong leadership through three interrelated notions, one, affecting the behaviors of others, two, mobilizing employees to encourage commitment, and three, by mobilizing adaptive behaviors. His success can be attributed through the five core tasks that are the “heart of effective change leadership.” Those core tasks are to develop, and communicate purpose, establish demanding performance goals, enable upward communication, forge an emotional bond between employees and the organization, and develop future change leadership. This paper will explore how Ghosn used the five tasks of change leadership to revitalize Michelin, Renault, and Nissan Motors. One of the first strategies Ghosn established was to get all employees to work towards the same common goal. Within each of the companies mentioned above, he developed cross-functional teams. Cross-functional teams allow people from a diverse group to exchange information to solve problems. Michelin-South American personnel had two groups from different cultural backgrounds-French and Brazilian employees. He believed by creating cross-functional teams, it would create teamwork to re-energize employees to work together. He stated, “a cross-functional team was fundamental...
Words: 954 - Pages: 4
