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Evaluation and Expansion of the Body Shop

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Submitted By damiendove
Words 4038
Pages 17
Summary
This essay will entail an overview of The Body Shop’s origins; an analysis of the brand using academic theory to evaluate its position within the market, and its existing communications strategies; and finally a proposal detailing how The Body Shop can tailor its communications toward specific target market in Dorset.
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[Document Title]
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Brand Analysis & Communications Plan
Brands & Brand Communications
WORD COUNT: 2,972

Brand Origins

(See appendix 1)

Strategic Brand Analysis

Customer Analysis

The Body Shop segments its target market psychographically. This is because their target market is defined entirely on their outlook and opinion on body care products, as opposed to targeting towards a certain age group. Typically adult females, the target consumer of The Body Shop would be one that is willing to sacrifice a low cost, for the benefit of high quality. It is likely that they will have an interest in issues such as recycling and ethical trade, and also be open-minded to experiencing new products with unconventional ingredients, which is why they would choose The Body Shop over a typical supermarket brand. Interbrand (2011) notes The Body Shop as a brand that has created a halo around its products due to its sustainable innovation, which is why customers choose it over other brands.

Customers of The Body Shop buy from there because the brand’s unique ethics satisfy emotional benefits when they buy something from the shop. The ingredients are natural and ethically purchased, the packaging is recycled, and the price they are paying is guaranteeing them quality. In terms of functional benefits, The Body Shop does not tend to use chemicals or manmade ingredients in its products, and so therefore there is less chance that a

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