...LETTER WRITING TYPES OF BUSINESS LETTER * Enquiry and reply Enquiries for information about goods or services are sent and received in business all the time. They should be acknowledged as soon as possible or business may be lost. * Complaint and adjustment Complaints about goods or services are inevitable and need to be investigated immediately. Steps should be taken to rectify matters if goodwill is to be retained. * Job application, offer and reference A wide variety of letters pass back and forth in the recruitment process. * Financial Collection letters, credit requests and credit rating enquiries all come under this heading. * Circulars and mailshots To promote goods, services or special events, an organisation may send a letter simultaneously to many recipients. Word processors may be used to personalise such messages. * Sales letters Attracting potential customers in future promotions, new products or services, and special writing techniques have to be adopted in order to put over the products or services in an interesting and enthusiastic way. * Congratulations, sympathy, thanks Maintaining goodwill is important in business. Thank you letters are often sent after a dinner or other function. Messages of condolence may be sent on the death of a business associate or colleague. Congratulations may be sent to associates on promotion or other achievements. FULLY BLOCKED LAYOUT WITH OPEN PUNCTUATION The fully blocked...
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...DEFENCES TO DEFAMATION: FAIR REPORT, CONSENT, APOLOGY * WHAT IS DEFAMATION? Defamation is a false accusation of an offense or a malicious misrepresentation of someone's words or actions. A man’s reputation is his property, more valuable than any other property. The existing law for defamation is a reasonable restriction on the fundamental right of speech and expression conferred by article 19(1) (a) of the Indian Constitution and is saved by cl (2) of art 19. The wrong of defamation may be either committed by way of writing i.e. Libel or by way of speech i.e. Slander. There may be forms of Defamation that do not fall under Libel or Slander. A defamatory statement is a statement calculated to expose a person to hatred, contempt or ridicule, or to injure him in his trade, business, profession, calling or office, or to cause him to be shunned or avoided in society. A libel is a publication of a false and defamatory statement tending to injure the reputation of another person without lawful justification or excuse. The statement must be expressed in some permanent form. E.g. - Writing, printing, statues, pictures etc. A slander is a false and defamatory statement by spoken words or gestures tending to injure the reputation of another. * DEFENCES I. APOLOGY Apology is one of the defences to defamation. This defence is provided by the Libel Act, 1843 and the Defamation Act 1952. The Libel Act 1843 enacts, “ In an action for a libel contained in any public newspaper...
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...will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and if they are unable to avoid a negative reply, they will often apologize for the negative message. Communicating negative information effectively requires greater cultural sensitivity than does communicating something positive. Before writing, do your best to ensure that you understand the cultural implications of the message and the expectations of your audience. Objective:...
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...SCRIPT OF THE FOURTH BOARD MEETING <!--[if !supportLists]-->1) <!--[endif]-->CHAIPERSON ADRESS:- Chairperson : I am glad to welcome all board members to the fourth meeting of the Venus Corporation. Thank you, thank you for being present in this meeting. Can we call this meeting to order? All : Yes <!--[if !supportLists]-->2) <!--[endif]-->APOLOGIES FOR ABSENCE:- Chairperson : Are there any apologies for absence for today’s meeting? Secretary : Yes, MrsChairerson, Bella is on medical leave being admitted to the hospital since yesterday because of contraction. While, Shahrul Khan is on business trip for the joint venture meeting with the company in Korea. <!--[if !supportLists]-->3) <!--[endif]-->MINUTES OF PREVIOUS MEETING:- Chairperson : Thank You, can we proceed to the next item, regarding of the minutes from the previous meeting? All : Yes Chairperson : Are there any amendment? Am : Yes, Mrs Chairperson. There is correction to item number 7. This item number 7, the amount allocated for show room gallery was RM45700, not RM45400. Secretary : Thank You Mrs Am, I’ll make the necessary correction to amount. Chairperson : Are there any other amendments? As : Yes, based on the previous...
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...Organizational Ethics - Team C Paper Darnita Garry, Lyndell Johnson, Christian Mataban, Kathie Lacy Storost ETH/316 September 25, 2015 D. Joseph McCarty Racial Disaster for Local Wine Train KLS On Saturday, August 22, 2015, eleven black women, belonging to the "Sistahs on the Reading Edge" book club, were booted off the Napa Valley Wine Train. Repeated warnings from train employees “of being too loud.” Employees later posted on Facebook; “. . . The women had reportedly become unruly once the conflict escalated. "Following verbal and physical abuse toward other guests and staff, . ” (Rocha, 2015, para. 12). The women feeling humiliated due to the way the treatment by train employees, the book club members felt legal action needs to be taken. Considering a lawsuit for racial discrimination because they were the only group on board seemingly singled out. DG/LJ This essay will highlight the external social pressures that influence the Napa Valley Wine Train's organizational ethics. Considering how these issues may be relevant to the company's organizational and personal decisions, and the relationship between legal and ethical issues. In short, we will delve into how this controversial incident affected the wine train owner’s actions from ethical, personal, and legal standpoints. The Napa Valley Wine Train is one of many companies that has entangled in a web of sticky ethical situations. These situations have brought about some serious ramifications for companies...
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...In the current state of the Archmere AP English Language curriculum, students read from The Language of Composition and explore literature on the themes of gender, economics, politics, language, community, and environment. However, the current curriculum excludes a good number of essays in the book. For example, in the essay “On the Duty of Civil Disobedience”, Henry David Thoreau reacts to slavery and the Mexican-American war by arguing that American citizens have not only a right, but a responsibility, to resist their government when it becomes unjust. Similarly, Sarah Vowell uses her essay “The Partly Cloudy Patriot”, to qualify what it means to be a good citizen while the government takes action she does not support. Vowell’s concerns...
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...was also written fairly recently, so that enables the book to analyze the long term effects that it has had on African-Americans, the South, and history in general. Gray’s book provides a very informative study, but if you’re looking for more information, check out James Jones’ Bad Blood. Gray takes a lot of information from this book which was written about 20 years before his. When searching the web for information on the Tuskegee Syphilis Study, the results were quite slim. Most of the results involved syllabi for college classes or websites much like our own that were prepared for a class. The website that I reviewed is from the Tuskegee University National Center for Bioethics, which was actually created from President Clinton’s apology and ideas for improvement of racial relations and medical testing. The webpage’s main purpose is to educate the public about the atrocities that were performed on African-Americans in the Tuskegee Syphilis Study, and to help prevent an event like this from ever happening again The Tuskegee Syphilis Study by Fred D. Gray examines a medical study that occurred in Tuskegee, Alabama which dealt with monitoring African-American subjects discover the effects of untreated syphilis. The main goal of the study was to seek out African-American males in the second stage of syphilis, and then to sporadically perform exams on these men to determine the effects that syphilis had on their bodies. The test subjects were told that they were receiving...
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...Letter of complaint. A letter of complaint is usually written as a follow-up to a verbal conversation to someone who has not responded to the complaint. It is used to keep a written record of your complaint. In addition, more than one person might be the recipient of the letter. For example if you are dealing with a situation where you had unsatisfactory car repairs done on your car by a franchise dealership, you might write to the franchisee AND to the Head Office. Letters of request or invitation are generally considered to be a positive letter. The recipient will receive the information in a positive fashion. A letter of complaint is usually considered to be a negative letter. The recipient might receive the information in a negative fashion. Therefore, it is important that you choose positive language to help buffer the impact. Here are some suggestions for writing a complaint. 1.- explain the problem in the first sentences. 2.- remember that you are unhappy with the company, not the reader. 3.- keep the tone professional, not informal. Do not use a lot of emotional words (e.g. terrible, the worst). 4.- you may want to include a positive sentence about the company or your previous experience with the product. 5. Be specific about what action you are requesting. 6.- if this is a very serious complaint, explain what additional action you will take if the company does not take care of the problem. The language of complaints. It is not possible to...
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... Cumberland Road London L10 9R5 18th June 1865 Dearest Walter, I’m writing to you today with a cup of tea by my side to let you know that I am safe in London. I do not want to discuss much about myself, likewise what I am doing; I want to discuss how Laura is. After I had the message about my letter being delivered to Laura and her not wanting to respond, I felt I ought to write to you. Hearing nothing after I have sent every one of those letters leaves me in the dark. I hope Walter, to not patronise you with this letter nevertheless I feel as though I have to get someone to articulate to Laura that I’m well. Her natural sensitiveness makes me hesitate to write to Laura once more. I do hope that she will find enough courage to compose me back a letter as not only does she needs to know I’m adequate; I need her to certify the same. By Laura not replying I hope I have not misunderstood her silence in thinking she is infuriated with me. I miss her writing to me, of her own thoughts and impressions, amid all the wonders she has seen. I hope you can comprehend my reasoning for leaving you and Laura. I realise it was a selfish act. Walter, as I write this letter to you and my darling sister; I think of Laura sobbing which seems to tear me to pieces. You realise Walter my tears are like mens for they do not flow as easily as they ought. In the year I spent helping you with your children, and situated by the fire reading stories, I learnt two very knowledgeable pieces...
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...paying attention to the complaints and keeping track of what complaints are being made. I can give the example of a Sprint customer service questionnaire for online chat. The questions are very specific, such as “Was the customer representative able to resolve your issue effectively?” (or something to that effect). These questionnaires are targeting customer service specifically. The results of these questionnaires are effective employee training tools. From these results the trainings can be tailored on how to effectively handle certain customers or complaints. Being the boss, it is my job to communicate to the employees the importance of customer service and satisfaction and to learn from both the negative and positive feedback received in order to better ourselves as customer service providers. 2. What are the three important steps needed to recover the potentially lost customer? I would think that empathizing with the customer instead of invalidating his/her concerns would make a tremendous difference in the customers’ tone and feeling about the situation that may have caused him/her to not use your business anymore. After listening and validating the customer’s complaint, it is important to offer a solution (or solutions) to resolve the situation. Making the effort to resolve the situation and offering an alternative gesture to alleviate the situation. For example, once my husband brought home food from the drive thru In & Out Hamburgers. When he arrived home, his order...
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...1. What are the relevant facts? The brand, Endirt, is a consumer product that is doing extremely well and is a brand leader in a growing market. Though, Endirt is growing and successful in its own right, it has garnered negative feedback from its customers which can result in a larger competing company that is more than capable of taking over Endirt with its brand. The advertising message that Endirt is sending had a high level of recall but a high level of association with the brand and the brands message is partially responsible for a company’s success. Even though Endirt is successful, their message is regarded as offensive towards women and they received unsolicited letters, about one per week which were negative from women saying they will not buy the brand because of the ad message. Endirt’s target market is women and the fact is that women are the primary decision makers and buyers of the product. 2. What are the ethical issues? Advertising reflects society, so it will not be free of criticism. In this case the advertising is in bad taste and is perpetuating a stereotype. The ethical issues that arose in the case are the obligations that advertisers have in mass media, are the rights of women being infringed, should the campaign on the whole be stopped and if the ad was to change how it will affect the brands market share and the company. In the advertising arena, they are provided with a long, coded list of the do’s and the don’ts. Ethics guides the media to be objective...
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...Injustices could range from someone cutting in line to being marked unfairly on an extremely important project. However, these “injustices” appear miniscule alongside injustices that include internment of enemy aliens and intolerance against others based on their heritage. Dealing with these injustices proves to be extremely hard, as the response needs to be sensitive to those affected, and promptly address the factors involved in the injustice. Furthermore, throughout history, numerous injustices had occurred that governments of today have to face, especially for those that occurred within Canada. To be able to promptly and adequately respond to any future injustices, society needs to look back on how the government responded to calls for an apology on Japanese Canadian internment, Residential School operations throughout Canada, and finally, inferring to how The Help by Kathryn Stockett deals with injustice and how it resolves intolerance in the community to be able to determine the best outcome for an injustice caused in the future. From spongy cheesecake, MUJI pens and UNIQLO clothes, Canadians have progressively become fanatical over Japanese traditions and products. This was not the case in the 20th century, as Japanese Canadians were imprisoned in internment camps due to World War II. In 1942, the federal government declared all Japanese Canadians enemy aliens, regardless of their citizenship. At the time, seventy-five percent of Japanese Canadians were already Canadian citizens...
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...Domino’s Case Study | Team Consulting Report | Group Member Name: Date Issued: 6th May 2013 3815 (excluded table of contents) | | | | | Assessment 3 * LETTER OF TRANSMITTAL TALENTWORK Executive Search & Human Capital Consulting Dr Jasvir Kaur Monash University Level 8 Building N 900 Dandenong Road PO Box 168 Caufield East, Victoria 3145 Australia Telephone: +603 9876 9990 Email: talentwork.com.au 6th May 2013 Dear Dr Jasvir Kaur, As requested we hereby submit this analysis report for Domino. In this report, we have reviewed the nature of Domino’s crisis, root reason for this event, the impact of the event on the whole corporate as well analysis of Domino’s reactions and response. At last, we provide recommendations regarding with this issue and expected future outcome. We would like to express our sincere thanks for your guidance and support during the process of compiling this report. If you have any queries, please do not hesitate to contact us. Thank you. Yours sincerely, Du Mengting, Haolin Huang, Cheong Wai Yee, Lu Li, Xiaodan Wang Table of Contents LETTER OF TRANSMITTAL 1 EXECUTIVE SUMMARY 3 PART A 5 1.0 Timeline of Major Events 5 2.0 Social Media Effects 6 3.0 Root causes of the Domino’s Pizza issues 7 4.0 A discussion of the major stakeholders affected 8 PART B 10 5.0 Things that Domino’s Pizza need to say or do in relation to the crisis 10 ...
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...Ex 1 Using material from the article as well as your own ideas, consider what the priorities of education should be for your country and justify your reason for choosing these priorities. In Singapore, education is more or less a political and social engineering tool that prepares Singaporeans for the workplace of the future. In the 1960s, education was driven by the need for Singapore to survive as a small, independent city state with limited resources. Thus, there was a strong link between education and economic development. Given its history, it’s not surprising that Singapore still values education as part of the nation-building process. The main priority of education in Singapore should be economic growth. Singapore has no natural resources other than its own people. Given this situation, it is imperative that our human capital is completely harnessed and developed for nation building. Education, which allows for the accumulation of knowledge and skills, thus becomes vital for sustained economic growth. In this century, economies all over the world are transformed by globalization, to remain competitive, Singapore needs to transform itself into a global hub of knowledge and innovation driven industries. To achieve this, a world-class workforce that is creative, entrepreneurial and adaptable needs to be cultivated to survive the many challenges of this new century. However, as the article pointed out, education is also a personal right, an entitlement. While the government...
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...” For example, a serious oil spill happened in the U.S. The Rhetorical situation is thus created because the oil spill caused damage to the environment. The environmental...
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