...Sale people are mere human beings like us. All they are doing is make a living so they can survive every single day. Their job is basically talk to warm market and cold market prospects and talk them into opportunities that the sale person presents. The sale person job is basically to get the prospects interested into the products that the company offered. All sale persons aren’t bad. There are some good sale person that do their jobs with a good cause. There are some sale people that misuse their job and basically try to scam many prospects. Many sale people are very professional at their field of works. They know what to say to the right people at the right time. One of my awful experiences from the sale people was definitely memorable and unforgettable. There was a product that really caught my eyes (I don’t really remember what product it was) but then I looked at the price and didn’t buy it because it didn’t fit in my mom budget. This sale person saw that we didn’t have that type of budget and literally told us to leave. In my head, I was like, “That’s not how you talk to the customers.” Some sale person really don’t have respects for the customers and which is why most of their business goes out of business. I remember that one time this sale person was really pushy and rude like they were so desperate that they want me to buy the products no matter what. I know from experiences in life that you can’t sound rude, mean or even desperate to your prospects because that really...
Words: 778 - Pages: 4
...Week 5 Research Paper It is generally believed that a job in sales demands one to be outgoing, talkative and at times as required, pushy. People also believe that situation generally gets to be quite awkward if one is not outgoing enough. Moreover, people also think that success in selling mainly depends on your ability to talk and to make people believe what you say. In other words selling is believed to be a career which demands one to be clever and manipulative. The one who can cleverly use his words to persuade the customer can sell and one who cannot won’t be able to. People think the job demands them to be rather open and most of the success depends on their ability to talk. To people who are hesitant or shy by nature it may seem like a daunting task. Sometimes it is the image of a sales man which makes people hesitate from having a career in selling. Building rapport is quite essential when it comes to selling and many of us find it difficult to build rapport with absolute strangers. The truth of selling whereas is that one mostly comes across customers who are absolute strangers for us. These all things together make people shy from having a career in selling. However, it is also only partially true. Confidence to talk and build rapport with the customer is an essential for this job. However, it is not true that only outgoing and talkative people can be successful in the job. For a sales person while it is essential to be confident it is also essential to be honest...
Words: 1260 - Pages: 6
...It's not every day you can say "I'm sold" to a sales person just after three minutes with a product. On that afternoon I went in to Best Buy knowing that all I wanted was my IPhone 5 and nothing else. Well that’s the mindset that I had but just in a few shirt minutes it changed, when the sales person from Samsung asked me for a few moments of my time to show me the new Samsung Galaxy S4 I decided I will waste sometime until someone from Best Buy's mobile section can assist me further. The first question he asked me was why I wanted the IPhone 5 when I already had the 4s. Thinking to myself, that's a great question I told him "I've been with apple for so long I really don't like Samsung phones too much anymore. Apple's design is just so much better and I really don’t want a plastic phone that’s going to break after one drop, because that's what happened to my galaxy s1 phone I had. Before I could finish he stopped me and started telling me that the new s4 is completely different from the s1. How it can bend and a drop test with his own phone. He even let me toss it across the store. Even then I wasn't fully sold on it. Now we started going into the functions of the device. I already had a basic understanding of the Galaxy s4 because a few of my friends have the s3 and I have the Note2. The new functions that this device had an iPhone 4s and 5 was not doing. I fell in love with the phone and all my questions that I had for the sales person he answers every one perfectly. Even though...
Words: 1050 - Pages: 5
...Personal Selling Latanya Breeden DeVry University Nov 30, 2014 My most memorable experience with a salesperson that was positive and made me feel comfortable. I once had a memorable experience with a sales person; I would describe the experience as positive. I also felt comfortable when I was interacting with the sales person. Early this year, I was approached by a sales lady that was selling insurance. The lady was friendly as well as hospitable, she also gave me a firm hand shake and greeted me politely; this made me feel comfortable around her. Although I wasn’t interested in buying insurance at that time, the lady convinced me that buying insurance such as healthcare or accident insurance would benefit me in a positive in case a risk such as an accident occurred. The sales lady explained to me that if I buy insurance such as health insurance, the company that she was working for would pay for my medical expenses in case I fell sick or in case I need a medical checkup. She advised me to buy insurance because any risk that I usually encounter on a daily basis needs to be insured. She also explained to me that the company she works for offers various insurance packages to the public such as auto insurance that protects policy holders against any financial loss as a result of car accidents. Health insurance that will cater for my medical expenses in case I get sick, life insurance that would provide monetary benefits to my family in case I demise as well as property...
Words: 806 - Pages: 4
...Recruiting and retaining the right people Who are Barclays? It all began way back in 1690, when John Freame and Thomas Gould start trading as goldsmith bankers in Lombard Street, in the City of London. In 1735, Freame’s son, Joseph, invited his brother-in-law, James Barclay, to join them as a partner, and the name has remained a constant presence in the business ever since. Family banks like this one, though, found it hard to compete with the larger joint stock banks by the end of the 19th century. So in 1896, 20 small private family banks joined together in a move that created a bank with 182 branches, 806 staff and deposits of £26m. Further amalgamations and take-overs followed and by 1920 Barclays Bank Limited was ranked third among Britain’s ‘big five’ banks. UK and international growth flourished. By the late 1920s the first book-keeping machines had been introduced to branches, and from 1945 to 1948, the bank began to offer refresher courses to staff returning from war service. We appointed the UK’s first female branch manager, Ms H M Harding, at the Hanover Street branch in London in 1958, and established another UK first – a computer centre for banking. From here, the firsts continued. The UK’s first credit card, Barclaycard, was launched in 1966, followed the next year by the world’s first ATM in Enfield. Our Business Advisory Service began in 1973, and by 1981 we were the first foreign bank to file with the Securities and Exchange Commission in Washington DC...
Words: 4645 - Pages: 19
...the organisation structure, the main responsibilities of the job and the key tasks to be performed. Describe what job description is Job description is very important part of recruitment process. It always necessary to read careful the outline of the job description; to make sure your meet the requirement of the job you are applying for Sales people are responsible for making sales calls and sales visits to develop and expand their companies market share. The business-development process is the primary responsibility of the sales person. Companies must continue to grow in order to avoid being enveloped by their competitors. New customers and clients open up opportunities for creative and vertical sales. The strategy is to get into a new company with one product or service and this will make the business increase rapidly from there or the start. Person specification Person Specification A person specification is a profile of the ideal candidate for the job. It enables potential candidate to determine whether they meet the required experience and qualifications. It also helps employees to identify requirements for the job. A person specification will help during interviews and it will also help to be used as a...
Words: 564 - Pages: 3
...consumer shopping behavior Managerial Implications: This case is about the role of sales person like how they speak (voice) & dressed up/ their appearance. And their impact on enhancing shopping experience or holistic shopping experience. Discussion As stated in the hypothesis H1, this study is interested to examine if a pleasant lilt voice of a salesperson & his attractiveness conditions result in an enhanced holistic shopping experience than a guttural voice & an unattractive conditions. Study1 completely supported H1 Suggestions: (new combination) Condition: 1 If a sales person is having combination of 1) pleasant lilt voice & 2) less attractive look * In this condition also holistic shopping experience can be enhanced because pleasing your customer with your lilt voice & pleasant welcoming behavior may not let you feel the need of attractive look. * As customers will be impressed by sales person voice, behavior & he will ignore his looks & ultimately will enjoy the shopping into that particular store. Here the effect of Pleasant Voice (pleasant behavior) is more than the effect of looks therefore in this condition also customers’ shopping experience can be enhanced but reverse cannot be possible. Condition 2: if there is no intersection between customers and the salesperson In this case the reverse case can be possible to enhance shopping experience where the stores want to work on store looks with high quality designs, ambience...
Words: 323 - Pages: 2
...The candidate must demonstrate they are able to follow the following tasks as their role as a Part time sales executive: A sales executive will be working the ground floor, serving consumers and helping them if they need assistance with any of their shopping needs. Sales executives will also oversee the retail assistants to check on their progress and to see if there are any other tasks that are outstanding. Good social skills are required as you will be working with people throughout the day, working alongside them and selling to them. * This is a brief description of what the job entails and how the candidate’s personal skills will come into play in the job role. * * * * * * * * The candidate must demonstrate they are able to follow the following tasks as their role as a Part time sales executive: A sales executive will be working the ground floor, serving consumers and helping them if they need assistance with any of their shopping needs. Sales executives will also oversee the retail assistants to check on their progress and to see if there are any other tasks that are outstanding. Good social skills are required as you will be working with people throughout the day, working alongside them and selling to them. * This is a brief description of what the job entails and how the candidate’s personal skills will come into play in the job role. * * * * * * * * The candidate must...
Words: 1133 - Pages: 5
...role of the Sales Manager we have identified a purpose and shown the main duties required of the candidate. Job title: Sales Manager Reporting to the: Sales & Marketing Director Location: Portsmouth Office Purpose of the post: The Sales Manager will be required to develop and manage a Sales Team to take the organisation into the next stage of growth by establishing new sales regions to maximise the manufacturing capabilities of the factory. Main Duties: • Setting and Managing Department Budgets • Setting and Managing Sales Targets • Managing and Developing Sales Team • Mentoring and Coaching Sales Team • Report Sales Targets Performance • Update Forecast Outturns Monthly • Plan and Manage Sales Training • Recruitment • Manage Appraisals and Bonuses • Plan and Organise Trade Fairs and Exhibitions • Manage Major Accounts • Liaise with Production, Marketing and Accounts Departments. Person Specification The person specification outlines the characteristics and abilities needed for effective job performance. Two frameworks still widely used are Rodgers (1952) seven point plan and Frasers (1966) five point plan. Using a framework you are able to specify those characteristics considered essential and those characteristics considered desirable. An advantage of using person specifications is that they help focus on the key attributes required for effective job performance. (Robinson, 2006, pp. 160-1) We have prepared a person specification...
Words: 4176 - Pages: 17
...People http://www.marketingteacher.com/lesson-store/lesson-people.html People as part of the marketing mix People are the most important element of any service or experience. Services tend to be produced and consumed at the same moment, and aspects of the customer experience are altered to meet the individual needs of the person consuming it. Most of us can think of a situation where the personal service offered by individuals has made or tainted a tour, vacation or restaurant meal. Remember, people buy from people that they like, so the attitude, skills and appearance of all staff need to be first class. People have an important role in service delivery, they are relied upon to deliver and maintain transactional marketing and people play an important part in the customer relationship. People deliver services in all sorts of settings. It is an important element of the services marketing mix. If you go to an organized event such as the Olympics then everything about the experience is underpinned by people. Behind-the-scenes there are project managers, chefs and accountants. The people deliver the service and this is the same for restaurants, hairdressers and auto mechanics. People are the transactional interface between the company and its customers so people deliver the service and they collect money i.e. get paid on behalf the company for the service. So if you go to a restaurant the waiter will greet you, take your order and serve your food and finally he or she will take...
Words: 958 - Pages: 4
...better understand how a person as to how they see themselves and the perception as to give a more in depth view of a person personality, when referring to references you are able to match the information to see if it is accurate. Determine if a person is honest about themselves. What are your Humans Resources Interview Questions How will this position in Human Resources be beneficial for you? And how will this position be helpful for you for future references? Knowing how beneficial the position is, basically tells employers how badly they want the opportunity with ATHA Corporation. Also, determines how they impact employment within this organization purposely trying to see if they are here for the money or to help with regaining a sustainable. What do you believe is the importance of Human Resources for ATHA? And how could be helpful to this corporation? This is to see how a possible employee views the ATHA Corporation, determining how they can help lead and prosper with the organization. What types of experience have you overcome within this department of work? Also, Explain how important this position is to you. By knowing what previous employment and gaining background on a person, also providing employer information on how much an employee already knows about this department. What are you future plans if hired for this position? Do you believe that ATHA would be long term for you if considered in this position or more of an experience opportunity? ...
Words: 861 - Pages: 4
...Good and bad of Sales Representatives Christopher Kelton BUSN115: Introduction to Business and Technology Professor Jay Egger DeVry University 5 April 2014 The Good and bad of Sales Representatives Introduction The purpose of this paper is telling my experiences with sales representatives. It begins with my most memorably good experience and moves to my most memorably unpleasant experience. I then compare the two to further illustrate the difference in the two. Next we examine in further detail the reasons one made me feel good and one made me feel uncomfortable. Most Memorable Experience My best experience as of late with a sales person was when I went to buy tires at Pep Boys. The sales person made the experience a pleasure. I went in with an idea of the style, type, and purpose I needed the tires to be able to accomplish. When I talked to the sales associate he listened to me and put together options of tires the met and exceeded my requirements, weather they were in the store of from another company. He explained the differences in the tires and how they were quality rated and ranked the according to best suited and price. We discussed the options and he even tried to get a lower price online just to make sure he was not over charging me. It shows that he was looking out for the customer and portraying the company in a good way by insuring loyal customers that feel like they are being taken care of both at the start of the sale and after. He...
Words: 1410 - Pages: 6
...Name of Sales Professional Interviewew 1) What is the Sales Job Title and Description? Nuqleo Regional Sales Manager for Latin America & Caribbean at Accvent, LLC. Oscar works in the information technology industry and specializes on requirement analysis, development of business plans, process flow, business process, and performance measures. 2) What are the top three (3) job responsibilities for the sales person? Training: Oscar travels throughout Latin America and Caribbean not only to meet with clients but to provide the necessary training on products to the staff of 12 sales managers he oversees. Customer Breadth: Oscar utilizes every opportunity to expand his client portfolio. Line Gross Profit: it’s all about how much money you are making the company. Oscar has to keep his team motivated to sell and keep a close eye on the numbers. 3) What is the structure of the compensation for the sales person? Is there an upside opportunity? What are the downsides? Oscar’s compensation is 80-20. His income is $100,000 per year of which 80% ($80,000) of it, is his salary and the remaining 20% (20,000) is similar to a bonus and it is calculated according to his sales performance. The downside is that if he does not meet the bottom line, he won’t get the 20% bonus. Also, he has to travel three weeks out of the month and it’s difficult to balance family time. The upside opportunity is that there is an accelerated compensation, if he exceeds his sales goals where according to the amount...
Words: 1570 - Pages: 7
...SALES EXPERIENCES: POSITIVE AND NEGATIVE Intro to Business 115 August 6, 2014 SALES EXPERIENCES - BOTH POSITIVE AND NEGATIVE In reflecting on my most memorable experience with a salesperson that was positive, I would have to go back to when I purchased my current vehicle. First of all, I was already waiting to be attacked as soon as we stepped on the lot, as you normally can not even look at vehicles without being pestered. However, I was acknowledged by the salesperson and informed to let them know if I wanted more information on any particular vehicle or had any questions. I didn’t know quite what I was looking for when I arrived at the dealership and was nervous about making the wrong choice. The salesperson was very friendly and attentive, without being pushy or overbearing. He answered by questions without making me feel dumb when I was unfamiliar with the vehicle features or the loan procedures. My salesperson was attentive, remembered my name, answered questions without being condescending, and really listened and retained what I was telling him. Instead of him telling me what I needed to purchase, he let me tell him what I wanted to purchase. He asked lifestyle questions to determine the features I may want or need. I felt like he was working with me instead of just for himself. I was not rushed or pressured in any way, which often happens at dealerships. They seemed to really appreciate my business and concerned that I have a positive experience...
Words: 982 - Pages: 4
...files and incoming correspondence | Files/filing system | The ability to file and retrieve files as needed in current filing system. | | | | | | | | | | | | | | | | | Task Statements 1 | Receive and disburse incoming mail to the appropriate employees. | 2 | Schedule appointments for employees and new hires | 3 | Correspond with the income inquires | 4 | Answering the phones and directing calls to the appropriate employee. | 5 | Receive incoming person with hospitality | 6 | File personal files and incoming correspondence | 7 | | 8 | | KSA Statements: Human Resource Receptionist Student Name | Sheila Humphrey | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Disseminate mail to appropriate employee | Knowledge of personal and departments | One year experience | Ability to read proficiency | 2 | Schedule appointments | Knowledge of calendar and outlook | One year experience | Ability...
Words: 1034 - Pages: 5
