...What are the characteristics of a good manager? In today’s highly globalized market, where competition, productivity and technology are changing extremely fast, having a good manager is a must. But what is a “good manager”, what are the characteristics one has to possess in order to be able to fit in these competitive conditions? The answer is not that simple and there is no universal formula, because on one hand we have the skills which can be mastered through a combination of training and experience, and on the other hand we have the personality which in most cases cannot be changed. These necessary characteristics can be better described with the help of the “Five Factor Model” or FFM1. The first major factor or personality characteristic is the Extraversion. A good manager has to be comfortable in working with people, to enjoy human interactions and to be enthusiastic, talkative and assertive. He has to be able to build a team that is united and is motivated towards a common goal, because the lack of motivation and a low moral can lead to serious underproduction and inefficiency. Also having good communications skills is vital for his ability to convince and persuade people to do their best. And it is vital because many obstructions and issues come from poor communication in the team and between departments. Extraversion is heavily connected with the emotional intelligence. In a world of increasing competition cognitive intelligence in higher positions is accepted...
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...functions. Managers perform certain functions while directing the activities of other people working in the organization. Henri Fayol a French industrialist proposed that all managers perform five management activities: plan, organize, command, coordinate, and control. Now they are evolved to four functions: 1. Planning Planning is a primary management function because it establishes the basis for all other things managers do as they lead, organize and control. Planning includes * defining goals * establishing strategy, and * developing plans to integrate and coordinate the required activities 2. Organizing Organizing is the management function that creates the organization’s structure. This process involves making decisions about * how specialized jobs should be, * the rules to guide employees’ behaviours, and * at what level decisions are to be made 3. Leading According to this management function it’s part of a manager’s job to direct and coordinate the work activities of people. Leading includes * motivating employees * directing the activities of others, * selecting the most effective communication channel and * resolving conflicts among members 4. Controlling This fourth and last management function involves monitoring activities * to ensure that they’re being accomplished as planned and * correcting any significant deviations Q2. Briefly list and describe the skills required by managers. According...
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...operation has one manager, an assistant manager, and from two to five night managers. Employees were mostly college students, with a few high school students that usually performed less challenging duties. The Perfect Pizzeria system is devised so that food and beverage costs are computed according to a percentage. If the percentage of food unsold or damaged in any way is very low, the manager gets a bonus. The chain manager in the case is forced to make decisions in order to receive his bonus. The chain manager is tasked with trying to identify a way to reduce the waste percentage by motivating employees to not waste supplies. In the case study, the manager found that the more he retaliated against employees the higher the percentage became causing him to receive regular wages without the bonus. Apathy grew within the pizzeria as the relationship between the manager and workers further separated because the attempts to alleviate the problem began to make the percentages even higher. With high turnover and even higher waste percentages, management must find a solution to motivate employees to reduce waste so he can receive his bonus in return. Analysis Question 1: Consider the situation where the manager changed the time period required to receive free food and drink from six to twelve hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why? When the manager changed the...
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...organization……………………………………………………………………………… 3 Job Description of a manager in an organization......................................................................4 Organizational Structure...........................................................................................................6 Internal and external interactions of Managers.........................................................................8 Recommendation......................................................................................................................9 Conclusion...............................................................................................................................10 References...............................................................................................................................10 Introduction Organizations can be considered as a system which consists of a numerous number of people who coordinate and work together to achieve the common goal. Organizational behavior is the set of actions performed by the individuals or the attitudes of the individuals in a particular organization. For a manager it is very essential to study and understand the organizational behavior as it will assist him to identify and correct problems, establish necessary changes etc. Management or managers plays a vital role in organizational behavior and in achieving its goals (R.L, M, and N, 2010). The role of managers is considered as the key factor in the success of the organization....
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...Internal and External Factors Kathy Wilks 05/18/2014 MGT/230 Most business’ have their own rules and the way they run things with their own ideas of which functions are the most important to their particular line of business. However, any business will agree that there are four functions of business that all business’ need to follow and run by. Without the use of these functions it is easy to say that the business will soon go under. Without these four functions there is no way that a business could continue to operate or be a success. Those four functions of business are planning, organizing, leading, and controlling. Planning Is basically where you are making a decision on where you want the organization to go and exactly (step by step) how you plan on getting it there. It is the key function of all four functions and you cannot move on without using this function properly as well as wisely. This function will show managers the type of challenges that face their company and require that they come up with a plan to not only forecast the future economic growth of the company but show how it will be accomplished. This is also the function in which they create objectives and set deadlines for those objectives to be met. Plans will be re-evaluated as unforeseen conditions change the steps that were first decided on. Internal factors such as technology, innovation, and ethics affect the function of planning in ways such as moving ahead...
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...management information system (MIS). Include in your answer one example of how an MIS can be used. [5] (b) Describe the factors which make a good or a poor MIS using examples to illustrate your answer. [8] WJEC June 2010 5. (a) A management information system (MIS) is an organised collection of people, procedures and resources (1) designed to support the decisions of managers. (1) Examples of use similar to the following: A head teacher in a school analysing those pupils who are falling behind in their work as evidenced by test results and whose attendance is poor so that interviews with parents can be arranged. A production manager of a company using the MIS to make predictions as to how many of a certain product to make based on the sales from the same quarter in previous years. 4-5 marks Candidates give a clear, coherent answer fully and accurately describing MIS illustrated with an example. They use appropriate terminology and accurate spelling, punctuation and grammar. 2-3 marks Candidates describe MIS, but responses lack clarity. There are a few errors in spelling, punctuation and grammar. 1 mark Candidates give a brief comment on MIS. The response lacks clarity and there are significant errors in spelling, punctuation and grammar. 0 marks No appropriate response. 5. (b) Candidates may describe some of the following: Factors which make a good MIS Accuracy of the data Flexibility of data analysis Providing data in an appropriate form Accessible to a wide...
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... In the workplace, managers are the ones who get things done by employees, and managers always want to get the most out of employees by increasing employee productivity, because it is crucial for a company to succeed in the fierce competition. To do this, it is very important for managers to understand how to motivate employees, as productivity depends on the level of motivation-the process that accounts for an individual’s intensity, direction, and persistence of effort toward attaining a goal (Robbins and Judge, 2007). That is to say, highly-motivated employees have strong intensity, clear direction and persistence to endeavor toward their goal, therefore they work harder and tend to have higher productivity, whereas poorly-motivated employees not so productive. However, it is easier said than done. Employees are humans, and they have complex feelings, wants and needs. Therefore, managers should seek to understand employee wants and needs, in order to effectively motivate employees to achieve high productivity. The essay looks at three theories of motivation and explains how managers in organizations can maintain and improve employee motivation. Herzberg (1966) developed Two-Factor Theory, also known as Motivator-Hygiene Theory, based on his study of 200 engineers and accountants in the Pittsburgh area. The theory states that satisfaction and dissatisfaction are driven by different sets of factors – hygiene factors and motivator. He considers factors including “company policy...
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...Running head: EXTERNAL/INTERFAL FACTORS External/Internal Factors University of Phoenix MGT330 August 23, 2010 External/Internal Factors “Factors affecting a firm’s growth and performance may be viewed in two categories: “external factors” and “internal environment”” (Acar, 1993, p. 1). How managers use and adjust to both these factors will be reflected in their management style and competency of their employees. A manager who adapts and uses the four functions of management (planning, organization, leading, and controlling) will be able to handle any external and internal factors that may present itself in their industry. Management must first understand the forecast of the business; knowing that, they can set the goals the team will work towards with a plan in place of how to achieve those goals. Some important internal factors of the planning stage of management are things like “marketing strategies, production competency and age of the firm” to name a few (Acar, 1993, p. 2). If a business is just developing and not at full production, it must be understood by management that a large shipment or customer expecting immediate availability of a product might not be possible at that time and have a plan in place to make sure they satisfy the customers’ needs. Production competency can be vital to a business’s planning stage of management, for example in the banking industry the expectation is that a bank is responsible to keep customer’s money...
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...Internal and External Factors Paper By: Kyle Mura MGT 230 Bill Escue Internal and External Factors Paper By: Kyle Mura MGT 230 Bill Escue In the past, working for Family Dollar gave employees the opportunity to witness the manager at the store use the four functions of management in the daily routine. The four functions of management are planning, organizing, leading and controlling (Four Functions of Management: Planning, Organizing, Leading & Controlling, Study.com, Chapter 1 Lesson 4). Being an employee at Family Dollar has given them the ability to write about their experience witnessing the action. The internal and external factors that this employee is choosing to write about are Technology, Diversity and Ethics. During the time at Family Dollar, employees witness many times when technology was good and bad. Most of the time, the problems were with the P.O.S. system needing to be updated or where the time clock software needed to be updated. The manager was pretty good on keeping all systems up to date, but that was due to my manager being able to plan around the updates. Most updates my manager was able to have happen after the store had closed so no interruptions would happen during regular business hours. There were times when even trying to plan, updates during business hours had to happen, in which case, the manager had always posted signs on the doors warning customers of possible interruptions during checkout. The manager was always organized with...
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...however individuals have different writing styles, and there is no penalty if the word-count range is exceeded. Check your assignment carefully prior to submission using the assessment criteria and marking sheet. Understand the factors that may affect performance and motivation in the work place “Evaluate two or more theories of motivation that are clearly relevant to your workplace to provide a conclusion or recommendations, and evaluate the principal factors that may affect performance and motivation in the workplace to provide a conclusion or recommendations.” • 1. Evaluate theories of motivation relevant to your workplace (28 marks) Motivation is vital for Baxter Healthcare as it’s the people in the organization than drive productivity and create success. If employees lose interest, the business does not perform because efficiency suffers particularly in a sales company. The following two motivation theories particularly resonate within the Sales and Marketing environment of Baxter. Maslow’s Model says employees have a hierarchy of needs and seek fulfillment from meaningful work. Herzberg says employees need an increasing variety and challenging tasks. Herzberg's theory places its importance on internal job factors as motivating factors for employees. Baxter certainly follows this theory as it has removed a number of management levels which in turn has increased...
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...to select and recruit a new staff of Azura Apartment: 1 1.1.3 Job Specification (JS): 5 1.2 The impact of legal, regulatory and ethical considerations to the recruitment and selection process: 5 1.3 Take part in the selection process: 8 2.2 The different between leadership and management: 11 2.4 The ways to motivate staff to achieve objectives: 12 2.4.2 Herzberg’s two factors theory 14 References: 16 Table 1 Job Specification 4 Table 2 The comparison chart 10 Table of Figure Figure 1 Maslow’s hierarchy of need. 12 Figure 2Herzberg’s two factors theory 13 1.1 Documentation to select and recruit a new staff of Azura Apartment: Azura Apartment are going to hire a new position of salesman who will bring us new customer on a monthly basis. The HR department have responsibility to prepare the documentation to select and recruit new employee. 1.1.1 Job Advertisement: It is one of the most important of recruiting process in organization. The job advertisement will give a candidate overview the position that they apply. Therefore, they have good information to understand and write a good CV. SALESPERSONS FOR AZURA APARTMENT Department: Marketing & Sales Location: Danang, Vietnam Positions: 2 Type of job: Full time Age Range: 22-30 Gender: Women Experiences: Minimum of 2 years sales or customer relationship experience. Salary: Roughly 10 - 15 million VND per month depending experience with a fixed term for the first 16 months Apply by: 25...
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...every good and bad that happened in any organisation. Their job is to look after many things that are happening in an organisation and maintain the path of an organisation smooth and competitive with less hurdles and disturbances. In order to achieve this, managers have to work both physically and mentally in many areas and they even have to make their employees to work properly and effectively to attain the goals of an organisation. Even though the employees are the prime workers in any organisations managers have to manage their employees and even he has to manage the external atmosphere at and around the organisation to run the organisation in an admirable path and their by achieving the predetermined goals. Here I would like to present the manager’s job in an organisation with an example of an interview and with my research work. I took an interview from a manager of software Solutions Company a small scale information technology based company in Australia. while interviewing him we come across some of the important qualities of a manager According to him a manager should have a good academic qualifications like a bachelor’s degree and a master’s degree in any of the administrative fields, unless and until if a manager have a good academics he may not be able to solve academic problems in his company. He should also have good communicative skills and interactive skills, marketing ability, managing the customers and a good personality. R.W. Griffin defines manager as a person...
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...Internal and External Factors Paper J.Simpson; Eileen Reyes; Kevin Fears; Ashley Brown; Brittany Team A University of Phoenix MGT/230- Steven Friloux November 23, 2015 Internal and External Factors Paper Introduction The four management functions are influenced by internal and external factors. In our learning team’s paper, we will discuss some of the factors that affect the functions of management in a global environment. From internal factors, such as leadership styles and company procedures, to external factors like political and economic risks, it is obvious that delicately managing employees, in order to affectively address those functions, is of utmost importance. Explain how internal and external factors affect the four functions of management (planning, organizing, leading, and controlling). Internal factors are factors that affect the workings inside the business like accounting functions, leadership style, management changes, and procedures on how the business operates. Internal factors are important to how you run a business. The basic universal language are the accounting principles. You must understand the function of this to know how to run the business. A company’s leadership style impacts organizational culture. Leaders have to be able to communicate effectively. Also, the strength of the employees is an important internal factor. Hard-working and talented workers produce better results for a business. Procedures deal with how you execute...
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...Organisational Behaviour Queen’s Sport Staff Motivation Is Staff Motivation part of the Organisational Culture at Queen’s Sport? Do management of Queen’s Sport understand the factors which motivate their employees? By Frank McCusker January 2012 Table of Contents 1. Introduction and Literature Review 1. Introduction 2. Literature Review 2. Research into Staff Motivation at Queen’s Sport 1. Is there a culture of staff motivation within Queen’s Sport management? 2. Do employees recognise the importance staff motivation and do they believe there is a culture of staff motivation at Queen’s Sport? 3. What motivates Queen’s Sport employees to work? 4. Do management recognise the key motivating factors affecting their staff? 3. Results and Linked Theory 4. Conclusions 5. Bibliography 6. Appendices 1. Introduction and Literature Review 1.1 Introduction Ensuring staff are motivated is a fundamental objective of any organisation, and should be firmly cemented within the management culture of that organisation. Wiley (1997) points out that in order to improve productivity employers must understand what it is that motivates their employees. In today’s challenging economic climate organisations more than ever are being asked to perform...
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...CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction: Everyone loves to drinks like alcohol and non alcoholic. Drinking alcoholic beverage is a drink containing ethanol, commonly known as alcohol. But the benefits is wine can help prevent a heart attack. Alcohol also produces an increased appetite that can good and bad, but it is good especially for elderly people. The bar business is usually busiest at nighttime and on weekends when people are off work and stay out late. Because bar industries are highly conducted. Many bars have a happy hour to encourage off peak patronage. Bars that fill to capacity sometimes implement a cover charge during their peak hours. Such bars often feature entertainment, which may be live band or a popular disk jockey, Comedian go-go dancer or strippers. That why people are going in a bar. That are following customer are students, professional and middle ages. For tasting different alcoholic and non-alcoholic drink. The starting point for designing a successful bar is to identify its target clientele; the people you want to attract and serve and who are going to pay your bills, generate your profit and give you the pleasure of making them happy. They are the focal point around which everything else revolves; the atmosphere you create, decor, entertainments, sound, lighting, dress as well as drinks you serve-that is the overall impact. The customers influence your location, your floor plan, your bar equipment of staff you hire-in short everything...
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