...Case Study #1 1 Perfect Pizzeria – A Not-So Perfect Organization In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved by human resource changes, structure changes, motivational changes, and reward for good performance as well as accountability for poor performance. Each one of these areas will require a change from the corporate level. For the sake of my case study I am going to assume that the area supervisor (franchise owner) can lobby to achieve this change within the organization. The first area to look at would be the human resource changes needed in the business. Perfect Pizzeria must have a clearly defined and documented process of Recruiting, Hiring, New Associate Orientation, and Associate Retention. Let us first look at Recruiting of new Associates. This would be criteria established for all levels within the organization (manager, assistant manager, night manager, and pizza maker). The process should explicitly state that the company...
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...Case Analysis: Perfect Pizzeria I. Statement of the Problem Perfect Pizzeria has no formalized training nor was there any systematic criterion for becoming a manager. This led to a low effort to performance expectancy as the managers doubted their capability to perform the duties as a manager effectively. Hence, the managers lacked the confidence and knowledge to take initiative in solving certain problem that occurred during business operations. Also, the employees are not motivated to perform their respective roles unless they are under constant supervision. How will the company prevent itself from having incompetent and untrained managers and employees? II. Objectives ▪ To be able to keep the company prospering despite employee and managerial problems ▪ To be able to have a clear and definite basis for hiring managers and employees ▪ To be able to improve manager-employee relationship within the company III. Areas of Consideration 1. Vague Corporation Policies The whole set of policies seems to convey the message that the corporation is very important, while the individual is practically expendable. Therefore, this communicates a clear message as to the value the corporation places on the managers. Moreover, the ultimate indignity comes when managers are told that if they want to advance beyond managerial position, they must invest in the corporation. 2. Performance incentives are very limited. Performance for...
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...“The only thing worse than training employees and losing them is to not train them and keep them.” - Zig Ziglar. Perfect Pizzeria of Southville, Illinois is a large franchise chain that was prospering, but had big issues between employees and managers. The problems all began because the company does not have an organized structure within the organization. The environment shows a lack of motivation, effective management skills, ambition with poor performance, and low job satisfaction. From the reading, the franchise just hires anyone that is available without fully laying out the requirements for any position opening they have. There are no education requirements for employees or managers, most of the managers are young and either in college...
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...Week 2 - Case A - Perfect Pizzeria 1. Consider the situation where the manager changed the time period required to receive free food and drink from 6 to 12 hours of work. Try to apply each of the motivational approaches to explain what happened. Which of the approaches offers the most appropriate explanation? Why? The manager’s retaliatory approach to lower the loss percentage was not a motivational factor for the employees at all when he changed the number of hours employees had to work to receive free food from 6 hours a day to 12 hours. Evidently the employees did not respect his authority as the change did not seem to have an effect on them nor did it give them any motivation to do better. These jobs where minimum pay jobs with little to no intrinsic reward or job satisfaction. He ended up with a high turnover in employees which in turn caused him to violate company policy because he lost key personnel and had to work in the food preparation himself until new hires were trained. 2. Repeat question 1 for the situation where the manager worked beside the employees for a time and then later returned to his office. During this time the employees seemed to become motivated by the fact the manager was not beyond working and doing the same tasks they performed each day. In other words, he was not presenting himself to be better than his employees and was not asking anything of them he was not willing to do for himself. This resulted in the percentage being low enough...
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...Organizational Behavior February 18, 2012 1. Perfect pizzeria has a troubling Open System Perspective. They rely on external environment for resources. Some types of resources needed by Perfect Pizzeria are; dough, cheese, various meats for toppings, and lots of tomato sauce. These inputs are then used to transfer outputs by subsystems. The subsystems or Perfect Pizzeria employees along with all the mangers work together in gathering all of the inputs and making of them pizza! The pizzas produced by the subsystems are called outputs and are sold to loyal customers. All of the losses or gains done by employees are also reflected in the outputs. Some common types of losses found in Perfect Pizzeria are waste of inputs or issue of outputs without charge. 2. Perfect Pizzeria has a large variety of employees and the company must take time to decide which employees would be most qualified to the job openings. A good way to help them decide which candidates to hire is thru a personalization test. This test will help them narrow their search to certain individuals who have certain traits that would be ideal for the organization. They should look for employees who have a high score in conscientiousness. This type of trait will give a dependable and careful employee. Another good candidate for the position would be a person who is openness to experience. These types of people are usually very creative and imaginative. These characteristics can be quite useful in an organization...
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...CONTENTS PERFECT PIZZERIA 2 1. INTRODUCTION 2 2. THE BACKGROUND AND THE SITUATION OF THE CASE 2 3. CASE 6A-PERFECT PIZZERIA 3 4. HOW TO LINK THE CASE WITH PRACTICAL IMPLICATIONS IN ORGANIZATIONS 8 5. CONCLUSION 9 6. REFERENCES 10 PERFECT PIZZERIA 1. INTRODUCTION Perfect Pizzeria of South Ville, Illinois, is a franchise of a large chain which is headquartered in Phoenix, Arizona. Although the business is successful, it is experiencing employee and managerial problems. 2. THE BACKGROUND AND THE SITUATION OF THE CASE The case describes a situation of a manager of the Perfect Pizzeria in South Ville, Illinois. The chain pizzeria restaurant manager is forced to make certain decisions in order to receive his bonus. The manager is paid this bonus only if the damaged or unsold food percentage is low at the end of the month and must devise methods to ensure that the employees don’t abuse their six hour benefits and give away extra food at no cost to their friends. If the manager does not achieve this bonus he is paid his normal wages. In the case scenario, the manager found that the more restrictions he put on the employees food allowance or punitive action he took, the higher the damaged or unsold goods margin at the end of the month will be. This would indicate that the less they were allowed to eat, the more they ate and gave away to their friends when the manager was not present. 3. CASE 6A-PERFECT PIZZERIA 1) Consider the situation where...
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...A. Executive Summary Within this report is an analysis of Perfect Pizzeria’s existing situation in relation to its operating environtment. A brief introduction will be given on Perfect Pizzeria existing condition so as to have an overview of how wel the company is doing. The group has adopted 3 perspectives to identify the problems encountered in Perfect Pizzeria, namely; Planning and Controlling, Job Design and Managing Conflict. After the identification of problems, recommendations base on individual implications will be given to tackle them so as to resolve or minimize it, improving the present condition of the company. A. Introduction While the planning function provides direction, the controlling fuction adds the vital regulatory element, allowing managers to monitor performance and take corrective action when needed. Conflict too, needs to be both controlled and managed. (Batrol, Martin, Tein, Matthews, 1998, page 640) The lack of planning and controlling often result in differences in perceptions and goals. In the case of Perfect Pizzeria, it had shown a perceived difference between managers and staff, resulting in conflicts. (Bartol, Marting, Tein and Matthews, 1998) Conflicts can be constructive as well as destructive, but if it is left unmanaged, it may result in dysfunctional effects on an organization and it’s people. To curb this, there must be good planning on the part of management. One subset of planning is in the area of Job Design. Proper...
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...The problems that currently exist at Perfect Pizzeria are: 1) Managerial conditions: a. No systematic criteria for the selection of managers b. No formal training program for managers c. No room for advancement beyond management unless the manager decides to invest in the corporation d. The manager receives a bonus based on low percentage of wasted or unsold food e. Assistant managers and night managers are not respected f. Inability to effectively combat high percentage of waste without strict supervision or working in food preparation which was against company policy. 2) Employee conditions: a. Lack of motivation b. Compensate for low wages by over indulgence of free food allowance c. High turnover rate due to availability of high application rates. d. Employees are mostly college and high school students e. Lack of respect for managers. f. No incentive to increase motivation. In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved...
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...[pic] Perfect Pizzeria in Southville, in deep southern Illinois, is the second largest franchise of the chain in the United States. The headquarters is located in Phoenix, Arizona. Although the business is prospering, employee and managerial problems exist. Each operation has one manager, an assistant manager, and from two to five night managers. The managers of each pizzeria work under an area supervisor. There are no systematic criteria for being a manager or becoming a manager trainee. The franchise has no formalized training period for the manager. No college education is required. The managers for whom the case observer worked during a four-year period were relatively young (ages 24 to 27) and only one had completed college. They came from the ranks of night managers or assistant managers, or both. The night managers were chosen for their ability to perform the duties of the regular employees. The assistant managers worked a two-hour shift during the luncheon period five days a week to gain knowledge about bookkeeping and management. Those becoming managers remained at that level unless they expressed interest in investing in the business. The employees were mostly college students, with a few high school students performing the less challenging jobs. Since Perfect Pizzeria was located in an area with few job opportunities, it had a relatively easy task of filling its employee quotas. All the employees, with the exception of the manager, were employed part time and were...
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...surface how these comminutes were profiled and how they experienced radical injustice. This movie take place like every other day but it happens to be the hottest day of the summer. Lee does a perfect job explaining through a motion picture what times were like for the monitories in the big city and all over America. This movie doesn’t only make sense back then, but it still shows its true colors in modern times as well. The setting of this movie starts out...
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...Exhibit 1015 Recommendations16 Appendix Introduction * Pizzerias represent 17% of all restaurants worldwide. In the United States alone, 93% of Americans eat pizza at least once a month. * Papa John’s Pizza is the number three pizza chain in the world with 6.3% market share, trailing only behind Pizza Hut and Domino’s. * Papa John’s first location opened in 1984 by John Schnatter, who is now known as “Papa John.” He previously sold pizzas from the broom closet of his father’s restaurant. * Papa John’s prides themselves on “Better Ingredients. Better Pizza. Papa John’s.” As a result, Papa John’s focuses on ingredients rather than expanding the menu. * Papa John’s has 628 company-owned and 3,255 franchised establishments in every state in the United States and in 32 countries. * However, the pizza industry has seen changes take place. * Unlike any time in the past, people are more health conscious and worry about what and how much they eat. * Technology has also caused changes in the industry due to social media and smart phone apps being used as a tool to reach customers. * Papa John should recognize these changes and create a successful strategy in order to be the number one pizza chain. The Pizza Industry * Pizza was the number one meal of choice for Americans. * In 2012, the pizza industry as a whole earned $42.8 billion with a total of 65,283 pizzerias. * The industry is continuing to grow and sales are expected...
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...outlook for Nebraskaville is promising, and construction of neighborhoods is booming, Developers have creating an indoor water park facility with connected hotel. In addition to the water park, the expansion has allowed for a national sporting goods facility to open a new location in the area. The area is in need of a more upscale family friendly place with excellent food. A place where you always know you will get the best of everything. Bambinos will feature a cozy dining room and kid friendly lounge. Comfortable furnishings and decor with soothing warm tones will set the atmosphere. The lounge will include comfy couches and loveseat for the parents to keep an eye on their kids while enjoying a drink or some appetizers. It will be the perfect place for families to stop in for a bite to eat, for a drink, or to enjoy some family fun. For extra comfort, and to please a large group of people, we will make up special hors d' oeuvre platters for customers. Most important to us is our financial success and we believe this will be achieved by offering high-quality service and excellent food with an...
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...My boss, Mr. Hunt, just so happens, is a deeply religious man. He believed that when God rested on the seventh day, so should we, and all that jazz. That is why the Pizza Hunt had remained closed on Sundays; even though Mr. Hunt knew he was surely missing out on all the business he would’ve received from people ordering pies while they watched football. Having known that I would be the last person out the door on Saturday night, Mr. Hunt having entrusted me with the key, nobody else would be stepping foot into the restaurant until Monday morning, so it was the perfect time to put my plan into action. I had figured that when Erik and his buddies came in that Saturday evening to graciously inform me once again of what a disgusting, ugly slob and friendless loser I was. Also, because it was Halloween and they’d surely be having yet another party, which they would then pick...
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...Victorian-era homes that have either been well cared for over the years or restored. In the last few years townhouses and apartments have been constructed and blend well into the character of this lovely, refined suburb. Parks & Reserves • Campbell Park is an ideal open space used for sports. Since it's close to the water, it provides a nice breeze that keep you relatively cool and comfortable when playing sports, walking, jogging, or engaging in other outdoor activities. There are two large, synthetic cricket ovals that can be booked for special training, but is mostly a public open space. Public toilets are found on Bibby Street in the park. • Lysaght Park is a large venue on Swannell Avenue with picnic tables and beautiful water views. It's perfect for a walk, run, or a nice, quiet picnic. • Armitage Reserve, on Bortfield Drive, boasts scenic waterfront views, seating, and is part of the foreshore walk that connects to Chambers...
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...lockers. The final school bell had rung seconds ago and kids were scattered in the hallways. "George Washington bridge." I respond, "we were gonna go to a pizzeria for dinner and then just continue driving...
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