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Factual Review Questions 10 Out of 13

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Factual Review Questions

LaRae Hall

MGMT 449

1/172012
Instructor Herb Spalla

Factual Review Questions

1) Describe the rational for continual improvement.

The rational for continual improvement is like an infinite number of gradual small changes of continual incremental improvement strategies for companies to consistently keep up their success. There are always ways to make the company better. Change can be good.

2) What is management’s role in continual improvement?

Management’s role in continual improvement is to create a companywide quality control committee as well as serving on the committee themselves. Managers should work with the committee to create certain quality assurance goals with deadlines and specific target dates. They should provide moral as well as physical support when necessary. Management should continue to build quality improvement into an official reward system with pay increases and promotions after periodic progress reviews and giving deserved recognition.

3) Describe the five essential improvement activities

The five essential improvement activities that management can do for employees are by maintaining communication. Maintaining communication with improvement teams is quite vital. It is imperative to share information before during and after attempting to make improvements. Everyone involved and even a person or division may be impacted by a planned improvement, should be on point with what’s being done, why it’s being done and how it may affect them.

Correct obvious problems. Most times problems are not so obvious and a vast amount of study is required to confine them and find solutions to correct them almost immediately.

Look upstream. Look for causes not symptoms. Management teams should take time to find out the cause of a problem and correct it completely instead of just putting a

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