...Nicole Wells MISM The Case Study Question Set: The following questions accompany the case and are both useful in helping the student think about WGD case study content and as a homework assignment due prior to an actual in-class discussion of the case. 1. Draw a system diagram showing the product and information flows between WGD and FastFit, starting with FastFit placement of an order through when it makes payment for goods received. This diagram will represent each company as a circle for a total of two circles. Line 1 Line 1 Line 3 Line 3 Line 2 Line 2 WGD WGD FastFit FastFit Line 5 Line 5 Line 4 Line 4 Line 1 | FastFit to WGD which is an information flow that is order placement | Line 2 | Reconfirmation of information and order by Sales team of WGD | Line 3 | Filling in the order- product flow | Line 4 | Sending information of invoice payment | Line 5 | Payment for product | 2. Next, complete a more detailed diagram that has five distinct processes (hence five circles), two for FastFit (Headquarters and the Warehouse)) and three for WGD’s three departments. This diagram should also include the database associated with each WGD department using the cylinder symbol, there are three of these. Now fill in the flows from Q1 above. Then diagram all the flows of information that occur within FastFit and within WGD to support the processing of the order. Do not diagram any computer network details; just illustrate...
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...FastFit Case 1 1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer. 1, 7 1, 7 6 6 5 5 4 4 3 3 2 2 Figure 1: Starting Point for a System Diagram of FastFit Business Information Flows 1. Customer goes to store in search of a fitness product. 2. Store informs HQ of items that are necessary 3. HQ orders items from their suppliers and pays the suppliers for these items 4. Suppliers ship products to the distribution warehouse 5. The products are delivered from the warehouse to the individual stores 6. The stores sell products to customers 7. The customers pay for their purchases 2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by management at the headquarters– a total of six uses? (use a table) (It is important that you give different responses/uses for store manager and the HQ) a) Product information * Type of product * Brand of product * Which supplier the product came from Transactional information * Time and date of transaction * Which employee the transaction was with * Payment type Store information *...
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...WGD for short, is one of Fast-Fit’s main suppliers. They are a distributor of winter sports equipment and apparel, including every thing from the latest cross country skies to winter clothing that you could wear to the North Pole if needed. WGD has over 400 customers, deals with about 45 different manufacturers and takes on average 100 orders a day. While their products are state of the art, their information systems are out of date. In this case we will explore the problems with the current systems and upgrade their old legacy systems into an integrated enterprise wide system that will improve growth and profitability which are their main business concerns. WGD has been in business for 30 years and like many similar businesses it has three departments namely sales, operations and accounting. The sales department deals with their customers, including Fast-Fit. They take orders over the phone and fill out a paper order form. They later confirm to the customer that the order is accepted and give a delivery date. They also answer any questions from the customer. The operations department commits to delivery dates for orders through Sales, fills and ships customer orders. Finally the accounting department gives credit approval or not for an order, issues invoices after orders have shipped and receives payments from customers for goods shipped. While the sales and accounting departments are on two different floors of an office building downtown the operations department is located...
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...a distributor of winter sports equipment and apparel, everything from the latest cross country skies to winter clothing that you could wear to the North Pole if needed. WGD has over four hundred (400) customers, deals with about forty-five (45) different manufacturers and processes an average of two hundred (200) orders a day. While their products are state of the art, their information systems are out of date. As part of the work on this business case, the reader will need to consider the upgrade or replacement of old WGD legacy systems by an integrated enterprise-wide system for both transacting and management control that will also improve the firm’s customer responsiveness, strengthen their bottom line, and even address their emerging competitors who are operationally far more efficient than WGD. WGD has been in business for thirty (30) years and like many similar businesses it has three operating departments, namely: sales, operations and accounting. The Sales Department deals directly with their customers, including FastFit. Sales personnel take orders over the phone and manually complete paper order forms. They later confirm with the customer each order and its delivery date. The Sales team is responsible for generating sales and revenues, understanding customer needs, and providing a high level of customer service. The Operations Department commits to delivery dates for orders through Sales, fills and ships customer orders, manages the inventory, and orders products...
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...Winter Gear Distributors Case (v5) Questions 1. What is WGD’s business and what are their main business needs/drivers? WGD is a distributor that provides winter sports appeal and equipment to suppliers like FastFit. Their main business needs are profit, market capital, market share, operational excellence, and improved decision making 2. Draw a system diagram showing the processes and information flows (and product flow) between WGD and Fast-Fit starting when Fast-Fit places an order until payment is made. This diagram will have two processes/systems (circles in the diagram) and five arrows/flows with the labels on the arrows. Put Fast Fit on the left and WGD on the right. 1 WGD WGD Fast-Fit Fast-Fit 2 3 4 5 1) Fast-Fit places an order 2) WGD confirms the order 3) WGD ships the order 4) WGD issues an invoice 5) Fast-Fit receives the order and makes the payment 3. Then do a consistent diagram that has five processes, two for Fast Fit (HQ and WH) and three for WGD’s three depts. Also show a DB for each of WGDs depts. Then show all the flows between all the Depts. and the DBs. Put Fast Fit on the left and WGD on the right...
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...sequence will consider the operations of a retail chain (FastFit Sporting Goods) and its wholesale supplier (WinterGear Distributors). We will next consider a global manufacturing concern and a major U.S. healthcare provider and their use of enterprise systems. Throughout, we will ask the same questions that are raised by our MIS Integrative Framework: * What is the business focus of the enterprise? * What are its information needs to: * transact? * manage and control? * learn, innovate, and compete? * What information technology choices enable the business core processes by addressing its information needs? What is an Information System? As you should recall from earlier in this course, an information systems is an application specific software product that aligns with and enables a core business process. At FastFit the core business processes include: * selling to customers * customer relationship management * supplier relationship management * sports and sports product knowledge cultivation * store operations management * people management * financial management * At WinterGear the core business processes include: * selling to retailers * customer relationship management * supplier relationship management, * order processing (a.k.a. fulfillment) * people management * financial management As you read the case study, look for references to the information systems that...
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