Nicole Wells
MISM

The Case Study Question Set:

The following questions accompany the case and are both useful in helping the student think about WGD case study content and as a homework assignment due prior to an actual in-class discussion of the case.

1. Draw a system diagram showing the product and information flows between WGD and FastFit, starting with FastFit placement of an order through when it makes payment for goods received. This diagram will represent each company as a circle for a total of two circles.
Line 1
Line 1
Line 3
Line 3
Line 2
Line 2

WGD

WGD

FastFit

FastFit

Line 5
Line 5
Line 4
Line 4

Line 1 | FastFit to WGD which is an information flow that is order placement | Line 2 | Reconfirmation of information and order by Sales team of WGD | Line 3 | Filling in the order- product flow | Line 4 | Sending information of invoice payment | Line 5 | Payment for product |

2. Next, complete a more detailed diagram that has five distinct processes (hence five circles), two for FastFit (Headquarters and the Warehouse)) and three for WGD’s three departments. This diagram should also include the database associated with each WGD department using the cylinder symbol, there are three of these. Now fill in the flows from Q1 above. Then diagram all the flows of information that occur within FastFit and within WGD to support the processing of the order. Do not diagram any computer network details; just illustrate the three databases using the cylinder symbol.
FastFit
HQ
FastFit
Warehouse
Sales
Operations
Accounting
PC
IBM ASA systems
4 PC’S, printers, file servers
FastFit
HQ
FastFit
Warehouse
Sales
Operations
Accounting
PC
IBM ASA systems
4 PC’S, printers, file servers

Line 1 | Customer to sales department | Line 2 | Sales department rechecks order with customer |