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Feldt V. Marriott Corporation

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Feldt v. Marriott Corporation
322 A.2d 913 (D.C. 1974)
According to the case study titled “Feldt v. Marriott Corporation,” the appellant entered the appellee’s restaurant barefoot but was not asked to leave until after purchasing and receiving her food. The appellee asked the appellant to leave several times but she refused to leave the facility until she had finished her meal. After several refusals and one inappropriate comment made by the appellant, the appellee asked a police officer to escort the troubled woman off the premises. While guiding her towards the exit, the appellant struck the police officer, therefore, causing more ruckus. Upon being arrested and spending one night in the Women’s Detention Center, the appellant was released on her personal recognizance and ordered to court the following day, where she was free to leave after being dropped of any charges.
The study provides a great expectation of what happens on a regular basis in the hospitality industry. Because customers are always “guests” and help make the industry thrive, they often feel as though they can do whatever they would like—simply because they paid for a facility’s services. Although we are taught by our employers, fellow employees, and professors that “the customer is always right,” that is not always the case. The appellate in “Feldt v. Marriott Corporation” may have been freed from any charges but she was certainly not innocent, nor was the appellee.
While the appellant proved to be on good behavior until being asked to leave the restaurant, her attitude immediately escalated and her manners became very unruly upon being approached by the appellee. From a customer standpoint, she was probably thinking that she just gave the appellee revenue yet he was treating her off-color. However, she made the wrong choice by “adding fuel to the fire” when she refused to accept

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