...Krispy Kreme Doughnuts “It ain’t just the doughnuts that are glazed!” Matt Gnau Leslie Lee Yves de Parseval Bharat Poddar Accounting 712, Section 3 April 15, 2003 1. Business Strategy Krispy Kreme is a branded premium quality doughnut retailer. It has three sources of revenue. • On- and off-premise sales from 99 company owned and operated doughnut stores. Off-premise sales constitute doughnut sales to supermarkets, gas stations, etc. • Royalties from franchisees (3% royalty, 57 stores) and area developers (4.5% royalty, 120 stores) • Sales of doughnut mixes and doughnut-making equipment to franchisees and area developers through Krispy Kreme Manufacturing and Distribution (KKM&D) commissaries Industry and Competition: Krispy Kreme serves primarily in the doughnut industry (a subset of SIC Code 5812). It’s a highly fragmented industry characterized by low-volume outlets with undifferentiated product quality. Krispy Kreme competes primarily on its quality, brand and unique way of manufacturing and selling doughnuts on-premise. Its competitors include nation-wide companies, like Dunkin’ Donuts and AFC Enterprises [AFCE] (Cinnabon, Seattle’s Best Coffee, Popeye’s), and many regional companies. A secondary market is the packaged doughnut market (a subset of SIC Code 2051). Krispy Kreme’s secondary market is a result of its off-premise sales, which are used to extend its brand equity and sales in supermarkets. Competitors include Interstate Bakeries...
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.... POINT OF VIEW This case is analyzed from the point of view of a third party consultant. II. PROBLEM There is inefficiency in the management of Krispy Kreme Doughnuts, Inc. in terms of its operations, marketing, accounting, and investment planning. III. OBJECTIVES a. To gradually gain back analysts’, investors’ and lenders’ confidence in the company in the succeeding months. b. To increase sales and profitability in terms of its core business, selling of doughnuts. c. To regain and increase stock price therefore increasing shareholder value. d. To correct inaccurate entries in the financial statements of KKD and to present a clean and unbiased reports. e. To extend further reach to consumers strategically to achieve significant growth in the next five years. f. To implement extensive marketing measures for its brand and products and investment strategy for both on and off premise operations. IV. AREAS OF CONSIDERATION • Fortune magazine had dubbed Krispy Kreme Doughnut, Inc. “the hottest brand in America.” With ambitious plans to open 500 doughnut shops over the first half of the decade. • The company generated revenues through four primary sources: on-premise retail sales at company owned stores (27% of revenues), off-premises sales to grocery and convenience stores (40%); manufacturing and distribution of product mix and machinery (29%); and franchise royalties and fees (4%). • Roughly 60% of sales at a Krispy Kreme store were derived...
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