Summary of Service Quality and Patient-Centered Care

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Such and Such University

Nurs2263-04

Summary of Service Quality and Patient-Centered Care

Quality patient centered care is vital to a hospital or clinic’s ability to treat whole patients. Dabney and Tzeng (2013) address the necessity to implement patient-centered care into clinic and hospital settings. The article clarifies what patient-centered care and service quality is by consolidating many works and sighting benefits medical professionals can observe in their practice. Dabney and Tzang (2013) highlight the importance, sighting the Department of Heath and Human Services heads (2011), urging health care providers to improve their overall quality of health care by making it more patient centered. Patient-centered care, or person-centered care, refers to the therapeutic relationship between health care providers and recipients of health care services, with emphasis on meeting the needs of individual patients (Dabney and Tzang 2013). This process allows the patient to become a more active part of the healing process. By implementing a patient-centered approach a health care provider will increase quality of services offered and also better educate patients in disease prevention (Dabney and Tzang 2013). Moreover, a patient will be more willing to communicate with the clinical staff if they feel they are being cared for in a personalized way. Communication between provider and patient is crucial to properly diagnose and treat issues that may arise with the patient. The nurse must utilize communication with the patient to adjust their plan care and better understand the way the patient would prefer to be cared for. Patient-centered behaviors, such as respecting patients’ preferences, should be justifiable on moral grounds alone and independent of their