...Leadership and Management Development Student Name: Annabelle Benigen Name of tutor: Ms. Miriam Sadiq Student Number:AB230800000172 Due date: Student Contact Number:07859411620 Student Email:benigenannabelle@yahoo.com CHEATING AND PLAGIARISM All forms of cheating, plagiarism or collusion are regarded seriously and could result in penalties including loss of marks, exclusion from the unit or cancellation of enrolment. Student Signature: Date: ASSIGNMENT RECEIPT Unit/ Assignment tile: Name of tutor: Name of Officer: Signature: Date: As a carer, I have dealt with different management styles and the different range of cultures or values implemented within the workplace. The impact of it had affected me to pursue on the management career, helped me reflect on what leadership and management style I would be developing on in which I came up with this study. I would be looking at a detailed study on the elements of the different range of organisational objectives, values and culture and their impact on the management and leadership role in my organisation. Evaluate these leadership and management skills to the attainment of the organisational objective and to assess my personal leadership and management skill and identify any personal development plan that supports the organisational goal. On the second task, I need to assess any opportunities on the development of my leadership and management skills. Construct my personal development plan to develop leadership and management...
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...Brain Drain: Intentions to Migrate by Future Malaysian Professionals Abstract Globalisation has led to the fierce competition for skilled labor between firms and thus leading to intense labor mobility worldwide. Shortfall in professionals in host countries has led organizations aggressively search for foreign professionals needed to fill up the gap in their own country. Most commonly observed is the outflow of professionals from developing countries to the developed nations more often than not at the expense of the developing countries. Malaysia is one developing country which is not spared from this phenomenon that is threat to the economy. Malaysian professionals are heavily sought after because they are able to adapt themselves anywhere in the world, multi-lingual and inexpensive. Malaysian professionals are steadfastly flowing out to fill the soaring demands abroad. If this situation were to continue, Malaysia would have to endure a shortage of professionals within the country and will create the issue whether our talent pool can maintain equilibrium to support our robust industry growth. Approaches to offset this phenomenon have to be carried out immediately. Thus, this paper will examined the relationship between the push-pull factors and intentions to migrate which eventually may lead to Brain Drain. Seeing that brain drain of our Malaysian professionals will continue to go on which definitely will have an impact on our transformation, researcher believe that an intention...
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...Existential counselling is a philosophical form of counselling which addresses the situation of a person's life and situates the person firmly within the predictable challenges of the human condition. Existential counselling considers human living to take place within four dimensions: physical, social, psychological and spiritual. It shows each of these dimensions to be constituted like a force field, within which predictable paradoxes, tensions and dilemmas play out. Human beings can learn to deal with these tensions and conflicts more effectively by facing up to the negatives as well as the positives of their lives, including the tensions of life and death, love and hate, strength and weakness and meaning and absurdity. Best known authors on existential counselling are Irvin Yalom in the USA through his book Existential Psychotherapy (1981) New York: Basic Books and Emmy van Deurzen, who created the British School and who published her bookExistential Counselling and Psychotherapy in 1988 (London: Sage Publications; second edition 2002, third edition 2011). Existential therapy essentially helps deal with the problems of everyday living, such as relationship difficulties (both with Individuals & in Couple Therapy), anxiety/fear, food/body-image issues, addictions, mood disorders, social anxiety, panic, trauma, low self-esteem, unresolved childhood issues, sexual issues and others. It is a clear, direct and honest approach helping clients work on their particular, unique...
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...CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Over the past three decades, From the dream of a group of sisters thirty-three years ago, the institution has blossomed and will continue to grow for many years to come, always adherent to its mission of serving mankind with commitment, competence, compassion, loyalty, and love. One of the courses offered is the Bachelor of Hotel and Restaurant Management. When they have reached their final last year in the College, they are required to undergo to their On-the-Job Training these are offered in every College or University in any course to prepare their students in facing the challenges of the real life such as landing their job. The employability of every applicant is not measured by the lessons they have learned inside the school but the type of training and potentials has been developed. Hence, On-the-Job Training plays a vital role the life of every student because these training are on big factor landing their preferred jobs. Most of the companies nowadays hire their personnel who are equipped of adequate skills and knowledge and capable of performing such duties and responsibilities maybe assigned. The On-the-Job Training is one of the important for parents who want better future for their youth. Students will acquire the knowledge and skills necessary to understand the processes of training and development. The course covers components of training design, including needs assessment, objectives, and evaluation...
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...Table of Content Contents Marketing Audit 2 External analysis 2 Macroenvironment 2 Microenvironment 5 Internal analysis 9 AirAsia Marketing Mix (4ps) 9 SWOT Analysis 11 Marketing Objectives 17 Marketing strategy 17 Action Programs 25 Financial Budgeting 26 Implementation Control 27 References 31 Marketing Audit External analysis * Macroenvironment Political Environment Government regulates Airline industry heavily as in other country. In Government regulations of the Malaysian domestic and international aviation industry significantly affect financial performance of Air Asia. All aspect of Air Asia’s domestic airline operations in Malaysia, including slots allocation granting of rights under Malaysia’s air service agreements (“ASAs”) and insurance of AOCs, are subject to regulation by DCA. Aviation activity is managed by the organization within the MOT called DCA. The objective of DCA is to ensure direct service provider operates the air transportation (aviation) system is always safe for passenger. The growth of the AirAsia’s strategy is obtained by increase the flight’s frequencies to the market that is currently serves and expanding market’s number that is serves. The growth strategy can be success depends on additional traffic right that is obtained to suitable airports located in targeted geographic markets of AirAsia. Ministry of Transport and Malaysia Airports (MAHB) decided to increase the airport tax by RM7 and RM14 with the approval...
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...Side 1 af 12 sider Answer either A or B A The texts in Section A focus on new communication and information technology and how we use it. Write a paper (700-1000 words) in which you answer the following questions. Answer the questions separately. 1. Give an outline of the use of information and communication technology as it is presented in texts 1 and 2. 2. What is Stuart Jeffries' attitude to mobile phones and e-mail in text 3, and how does he express it? Illustrate your answer with examples from the text. 3. On the basis of the review of Mark Bauerlein's book The Dumbest Generation (text 4), discuss some appropriate ways of using the Internet. Texts 1. Matt Richtel, "Don't Want to Talk About It? Order a Missed Call", an article from The New York Times website, 2008. 2. Andrew Keen, "Sex, Lies and the Internet", an excerpt from his book The Cult of the Amateur. How Today's Internet is Killing Our Culture and Assaulting Our Economy, 2007. 3. Stuart Jeffries, "Technophobia - the sign of a born leader?", a comment from The Guardian website, 2008. 4. Lee Drutman, "Review of Mark Bauerlein's book The Dumbest Generation", a review from Los Angeles Times website, 2008. B Write an essay (700-1000 words) in which you analyse and interpret Jo Cannon's short story "Insignificant Gestures". Your essay must include the following points: - a characterization of the narrator the relationship between the narrator and Celia the narrator's error of judgment ...
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...Emotional Intelligence on leadership and success. Emotional intelligence, Leadership and success are very subjective terms and can be interpreted in various ways.. Hence an attempt is made to define them and set the boundaries of the analysis. Firstly the foundations of emotional intelligence are established and boundaries of it is defined. The scope of leadership and success is defined in the organisations in OECD countries. Couple of examples from India and China is added to differentiate how diverse the leadership and success in these countries compared to US corporations. The leadership excludes the political leadership as such and ability to win votes even though the shared vision, hope (President Obama’s Hope) and mass communication is as much an application of EI as any corporate leaders. Some of the practical aspect of the EI is added in this article to make it more direct and meaningful to practical organisational life. The applications of Intentional Change Theory, shared visions are discussed as useful tool. At an individual level the Positive Emotional Attractor and Negative Emotional Attractor are established. Scientific basis of EI measurement and the research from neurological study is presented to complete the analysis. How the meditation, mindfulness and Yoga fit into overall scheme is discussed. . 1. Introduction The main intent of the theoretical treatise is four fold. The theoretical back ground and body of knowledge on the subject of emotional...
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...MY LEARNING PORTFOLIO- How I apply learning experiences in my life Abstract Until early last century Pedagogy was widely advocated as the foundation of all education, irrespective of the age group or subject area being taught. The word itself is from ancient Greek ‘paidagageo’ meaning literally ‘to lead the child’. Rote learning was a small part of pedagogy, which conditioned the learner for a known outcome or answer, however one in which there was no variables. It wasn’t until the two World Wars and the industrial revolution, that the practice of adult teaching became accepted as having different methodologies from pedagogy. Many adults that undertake learning do so in the knowledge that they bring different life experiences into the medium, however these experiences can draw in environmental and motivational factors that could become barriers in the absorption of the content. Elton, M (1949) and his studies into the Hawthorn experiments conducted from 1924-1932, provides an example of the increase in productivity (learning or motivation) being attributed to the interest being shown in the individual. From my limited experience within an adult learning environment, I see the Hawthorn effect as a practice example of adult learning, whereby the tutor (employer) engages with, shows interest in and motivates the individual for productivity or knowledge gains. In centuries past, the learning experience was very much one-way communication, however with the advent of adult...
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...TIDBITS OF MY LIFE AN AUTOBIOGRAPHY by Ray Jablonski As one grows older and ponders the past one cannot help but wonder what legacy will dwell. Thus, I shall write about the things in my life, big and small that my descendants may wish to know about and perhaps keep in their memory as well. So I shall begin with the earliest history of my life with the ends and odds of the important things I can recall. These tidbits should reveal what my whole life was all about. Perhaps the luckiest and most important day of my life was 6 p.m. on 7 November 1921 (7/11/21), the day I was born. It happened to be that I was the seventh child of thirteen siblings, right smack in the middle. My mother's name was Florence Amelia. It so happened that she was the thirteenth child of her parents, the Zbrowski's. My Zbrowski grandparents were born and married in the western German occupied area of Poland. They had several children there and migrated the family to Reading, Pennsylvania in 1879. Florence, my mother, was born there on 19 March 1890. She had six brothers and six sisters. She was very fortunate to have received a good Catholic education and graduated from Common School (eighth grade), which was quite an achievement for a female during the turn of the last century. She was bilingual and could read and write both Polish and English. Her father was a successful tailor and a proprietor of a local saloon at...
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...PROJECT REPORT ON TOTAL QUALITY MANAGEMENT CONCEPTUALIZATION This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of organization is not happy with the organization. It will adversely affect the organization. The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor. So to make the people happy is the responsibility of the organization. So this study is helpful to measure the level of commitment toward work and to know the factor affecting the commitment level . QUALITY:- 1. Quality means fit ness for use. 2. Quality means productivity, competitive cost, and timely delivery, total customer satisfaction. 3. Quality means conformance to specification and standard. 4. Conformance to requirements. 5. Quality is what the customer says 6. Quality means getting every one to do what they have agreed to do and to do it right the first time and every time. TOTAL QUALITY :- It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer. TOTAL QUALITY MANAGEMENT: - It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making...
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...workplace stress. S ylvia Noreen thought that working at a small hospital in Prince Edward Island would reduce the stress she had experienced as a nurse in Ontario for 17 years. Instead, she discovered that Stewart Memorial Hospital nurses in Tyne Valley also experience unacceptable stress levels due to budget cuts and staff shortages. “There can be a lot of demands made on you,” says Noreen. “The workload can get quite strenuous at times.” With no vacations during her first year at Stewart, Noreen’s scheduled days off were precious time to recharge her batteries. Unfortunately, those moments were fewer than she had hoped. “We’re faced with being called back on our days off,” Noreen says. “It is trying at times.” Canadian nurses and other health care workers are feeling some of the highest levels of stress and burnout of any occupation across the country. With Montreal-area emergency rooms filled to 167 percent, nurses at St. Luc Hospital in Montreal recently walked out twice briefly to protest the work overload. “There is exhaustion and the inability of five to do the work of eight, or 12 to do the work of 20,” said Jennie Skene, president of the Quebec nurses’ union. The problem isn’t just overwork, say some nurses; it’s the inability to achieve the minimum standards of professional care that nurses set for themselves. “Most people went...
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...PEOPLE Our People make Southwest Airlines one of the world’s most admired companies. As our greatest asset, our People create a FUN travel experience; respond with compassion when travel plans change; generate innovative ideas that enhance the Customer Experience; and donate their time and LUV to those who need it. At Southwest Airlines, we’re a Family dedicated to our Employees, our Customers, and the communities we serve. Our unique corporate Culture, commitment to giving back, and putting Employees first contributes to our being recognized as a best place to work. Southwest Airlines offers our Employees the freedom to pursue good health, create financial security, travel, make a positive difference, learn and grow, create and innovate, work hard and have FUN, and stay connected. In return, our Employees respond with passion, commitment, and a rich diversity of perspectives that translate into better Customer Service and a dedication to doing the right thing. Our Customers fly Southwest Airlines not only for programs like Bags Fly Free,® but because they like us. Together, as the hometown carrier that cares, we aspire to make a positive difference by giving back to the communities we serve. Our commitment to giving back gives our Employees a sense of pride and purpose that Southwest Airlines does the right thing. With a Warrior Spirit, a Servant’s Heart, and Fun-LUVing Attitude, we strive to do what’s right by our stakeholders and each other. It’s the Southwest...
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...an organisation is to ensure that it has the right people with the right skills, knowledge and attributes in the appropriate positions. Labour market is divided into two the internal labour market and external labour market. The internal labor market refers to that which exists within a single organisation and represents its internal supply or stock of labour. In its broadest sense, the internal labour market is the mechanism by which existing employees are attributed particular roles within a firm. The specific characteristics of an organization’s internal labour market are reflective of a number of HR policy emphases, for example, the level of investment in employee training and development, the availability of career development opportunities and the extent to which employee retention and job security are prioritized. Contextual factors, particularly the types of skills, knowledge and attributes required, also act to shape the ‘type’ of internal labour market that exists within a firm. Depending on its characteristics,...
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...processes are mutually reinforcing (internal fit). HR planning follows the same pattern as organizational strategic planning, and hence the two processes are complementary. • In order to evaluate the effectiveness of strategy, it is imperative to take the ‘people side’ into consideration. Sole reliance on financial documents (e.g., financial statements, cash flow statements, income statements) largely ignores investment in human capital. Learning objectives • Identify the advantages of integrating human resources planning and strategic planning. • Understand how an organization’s competitive environment influences its strategic planning. • Understand why it is important for an organization to do an internal resource analysis. • Describe the basic tools used for human resources forecasting. • Explain the linkages between competitive strategies and human resources. • Understand what is required for a firm to successfully implement a strategy. • Recognize the methods for assessing and measuring the effectiveness of a firm’s strategy. Why is this chapter important? The purpose of this chapter is to highlight the nexus of strategy and HR planning. It emphasizes the use of planning as a means of ensuring that qualified employees will be available to meet staffing needs when and where they occur. Moreover, it focuses on how HRM policies and practices can contribute toward achieving an organization’s strategic goals. This chapter is important...
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...|HUMAN RESOURCE POLICIES AND PRACTICES | LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Contrast job descriptions with job specifications. 2. List the advantages of performance simulation tests over written tests. 3. Define four general skill categories. 4. Describe how career planning has changed in the last 20 years. 5. Explain the purposes of performance evaluation. 6. Describe actions that can improve the performance-evaluation process. 7. Clarify how the existence of a union affects employee behavior. 8. Identify the content in a typical diversity-training program. CHAPTER OVERVIEW An organization’s human resource policies and practices represent important forces for shaping employee behavior and attitudes. In this chapter, we specifically discussed the influence of selection practices, training and development programs, performance evaluation systems, and the existence of a union. Selection Practices An organization’s selection practices will determine who gets hired. If properly designed, they will identify competent candidates and accurately match them to the job and the organization. The use of the proper selection devices will increase the probability that the right person will be chosen to fill a slot. While employee selection is far from a science, some organizations fail...
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